fixed : I get a Track Following Error using Roxio Toast

Question :

Each time I’m trying to burn a DVD+/-R in Roxio Toast, the DVD won’t get burned and I get this error :

The drive reported an error:

Sense Key = HARDWARE ERROR

Sense Code = 0x09

TRACK FOLLOWING ERROR

I can read any DVD or CD on my Mac without a problem, but when I try to record a blank DVD (or CD), I keep getting this error…

…what can I do ?

Answer :

The solution to this Track Following Error is rather simple, even though I couldn’t find it available on the internet anywhere :

this just means your burning laser’s lens is dirty (even if your reading laser’s lens might be clean…)

so…

just get a cleaning DVD of the type that las a small soft brush on it (either with or without cleaner fluid), use it to clean your DVD burner (a.k.a. your SuperDrive) and when done, try burning with Toast again…

that’s it !

———————————————————————————————

some examples of the cleaning DVDs that you could use :

Hama CD/DVD Lens Cleaner

Allsop Ultra ProLens Cleaner

Hama DVD Laser Cleaning Disc

…but, you could also get one from you local electronics shop, just make sure on these :

– get the DVD-version, not the CD-only version

– get the version with the small brush on it ; no need to get one that also requires cleaning liquid, neither for multiple brushes, just make sure the brush is not too hard

– read the fine print on the product description, if it says “not for use in laptops”, it won’t mean that it will definitely not work, it just means it might not work (or even get stuck in) slot-loading SuperDrives like the ones in iMacs, MacBooks and MacBook Pros

– keep in mind that in this case, it’s not “more expensive = better product”, so get the cheapest one you feel comfortable with…

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