fixed : export eMail message as EML file

Question :

I had a complaint about the amount of spam I was getting from one particular sender, so our system administrator asked me to send him samples of the eMails in EML-format so he can have a look into the eMail-headers and adjust the spam-filter.

But how do I export eMail messages as EML-files ?

 

Answer :

EML is short for eMail ; an .eml-file is the typical way for macOS (and MacOSX) to store individual eMails that are not in your mailboxes.

The easiest way to export an eMail message from Mail.app to an EML-file is to Drag&Drop :

  • in Mail.app, select the one eMail that you would like to export
  • click on the eMail and drag it out of your Mail.app onto your Desktop (simply put : “Drag&Drop”)
  • now, on your Desktop, the eMail will be automatically be saved as an EML-file
  • you can double check this by right-clicking on the eMail-file on the Desktop and choosing Get Info ; at ‘Kind:’ it will be listed as ‘Email message’, and at ‘Name & Extension:’ it will be listed with the ‘.eml’-file extension if you uncheck “Hide Extension”

Then you can share the eMail as an attachment in another eMail or put it on a USB-stick or upload it to your system administrator or whatever you like.

That’s it ūüėČ

enjoy !

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fixed : weeks not starting on Mondays in iOS 11 Calendar

Question :

I just upgraded to iOS 11 and I’m very happy with this new version of iOS, but when I opened the Calendar app and went into Month-view I noticed that all weeks now start on Sundays, which I find very confusing.

I can remember that I was able to choose on what weekday my weeks should start, but I have set that long ago in some previous version of iOS to never be bothered with it again.

But now it’s been reset to the (American ?) weeks starting ons Sundays, which is very annoying as we (Europeans) tend to start new weeks on Mondays…

…where has the option to customize this gone ?

 

Answer :

This is very simple to fix, you just need to know where to find it :

  • open the Settings app on your iOS 11 iPhone or iPad
  • then goto Calendar
  • then on the next page you can adjust the settings of your Calendar, and adjust it according to your preference
  • then click on “Start Week On” and choose “Monday” from the list

That’s it ūüėČ

enjoy !

fixed : “Your iPad could not be activated”/”Activation server temporarily unavailable”-error

Question :

After my iPad tried to update to iOS 9.3.x last night, I had to re-enter my AppleID and now I’m getting a blank page with only this error message :

“Your iPad could not be activated because the activation server is temporarily unavailable. Try connecting your iPadto iTunes to activated it or try again in couple of minutes.”

But even if I wait a couple of minutes or even an hour, and try again, I get stuck with this same message…

How can I fix this ?

 

Answer :

Apple Support has a tutorial on how to fix this, but a lot of times that doesn’t work :

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3

If you can’t figure out how to do that, or you’ve tried and it doesn’t work for you, try this :

  • if you have an iPad with a GSM SIM-card installed, make sure you have the SIM’s 4-digit PIN-code at hand, then pop the SIM-card out using a bended paperclip or the official tool that’s comes with every iPhone and every SIM-card enabled iPad
  • then, on your Mac, go to Apple-icon (top-left in the menu bar) –> system Preferences –> iCloud
  • in the window that opens, see what eMail-address is listed under your name ; make sure to remember that eMail-address : this is your iCloud-account name (which might be different from your AppleID or iTunes Store-account name)
  • then click on “Account Details” and type the password that is connected to your iCloud-account name
  • if a new window opens, remember this password and close the window
  • if you get an error message that your password is incorrect,¬†make sure you find the password and try again (you can try several times, but¬†if you get a warning that you have only a limited amount of attempts remaining, stop immediately !! and skip this step)
  • now return to your iPad and do a reset by pressing the Home-button (physical button below the screen) and the Power-button (physical button on the right edge or top edge) simultaneously until the screen goes black and the white Apple logo appears
  • now, proceed though the following screens as you normally would until you are asked to enter your Account Name : there you should enter the eMail-address that is your iCloud-account name and the corresponding password
  • if this works, don’t forget to put the Sim-card back into your iPad and you’re done
  • if you happen to run into the Activation Server error page again before you get to the page where you should enter your Account Name, do this :
    • open the¬†AppStore-app on your Mac
    • make sure you have installed all official Apple updates (especially iTunes)
    • connect your iPad directly (so without USB-hubs) to your Mac using the iPad-to-USB-cable
    • on your Mac, open iTunes
    • then do the reset on you iPad agian, simultaneously pressing the Home- and Power-buttons until the Apple logo appears
    • now iTunes (on your Mac) should detect your iPad
    • if it doesn’t, try the reset again
    • if it does, see if you can go trough all setup screen on your iPad
    • if you are unable to do so, go to iTunes on your Mac
    • if a message appears you need to unlock your iPad, type the screen unlock code on your iPad
    • if a “Trust this iPad ?” message appears on your Mac, click “Trust”
    • if a “Trust this Mac ?” message appears on your iPad, click “Trust”
    • now you see a small button with an iPad on it next to the Music/Films/etc.-pulldown menu ; click on it
    • in the next window, you should now be able to initiate the iOS-update of your iPad from your computer
    • then wait for the update to complete
  • afterwards, do not forget to put the SIM-card back into your iPad

Good luck & enjoy ūüėČ

fixed : Benq monitor stays black when MacBook is switched on

Question :

I have a Benq BL2420PT external monitor as a desktop screen connected to my MacBook using a Displayport-cable (actually a miniDisplayport-to-Displayport-cable). When my MacBook goes into sleep mode or the Ben monitor goes into sleep mode itself the screen goes black. But when I try to revive the monitor by moving my external mouse or pressing any key on my (external) keyboard, the MacBook starts up, but the Ben monitor’s screen stays black.

This same thing sometimes happens when I startup my MacBook and close the lid before the Benq monitor switches on.

What can I do to fix this ?

 

Answer :

The following trick might help for other Benq monitors, and maybe even for different brands of monitors also. This works for the Benq BL2420PT monitor if the screen stays black even when the connected Mac is turned on :

  • on the frame of the screen, bottom right, you see 5 indicator lights, next to the Power-indicator ; these are all touch-buttons
  • if the Power-indicator/button is steadily glowing in white, don’t touch it ; only if it has another color, touch it to switch on the monitor
  • if the Power-indicator still doesn’t glow white, check if all cables are connected properly and make sure the physical ON/OFF-switch on the bottom of the screen is switched ON
  • touch the one indicator light/button that is nearest to the centre of the screen (so the most left one)
  • if a message appears “No cable connected”, just wait
  • if a menu appears with 5 cable connectors to choose from, don’t touch anything, just wait
  • just wait (usually up to 30 seconds, sometimes even a minute) and the screen will switch on

NOTE : the most important thing is that you DO NOT¬†(neither accidentally nor intentionally) touch any other indicator/button ! as this usually screws up the monitor’s software setting that corresponds to the physical cable connection (to correct that, you should toggle around with the these touch-buttons until the menu with the 5 cable connectors reappears and you can then choose the one that corresponds to your physically connected cable)

If the above doesn’t work, look here for alternate procedures to revive your black screen :

fixed : MacBook’s external monitor screen stays black

That’s it !

enjoy ūüėČ

fixed : MacBook’s external monitor screen stays black

Question :

In my office, I am using an external monitor as my main screen for my MacBook Pro.¬†Today, the screen didn’t respond when I connected my MacBook however :¬†the screen stays black and nothing appears on-screen.¬†So I opened up my MacBook and used the built-in screen to figure out what’s wrong, but so far I haven’t¬†found any indication in the Displays¬†Preference Panel that my MacBook even detects the second screen…

What can I do ?

 

Answer :

In such situations you should always do this first :

Remedy #1 :

  • make sure your monitor is switched ON
  • then hit the SPACE-bar on your external keyboard several times (maybe once, usually about 5 to 10 times…)
  • the monitor should now appear and show the inlog panel to unlock your screensaver
  • then login

if this works, you’re good, if not, try Remedy #2

NOTE : if you have a Benq monitor (especially the BL2420TP), try this first :

fixed : Benq monitor stays black when MacBook is switched on

Remedy #2 :

  • unplug all cables between the monitor and your Mac ( DisplayPort / Thunderbolt / HDMI / DVI / VGA ¬†and also USB, UTP, FireWire and PowerAdapter )
  • shut down your monitor
  • shut down¬†your MacBook
  • reconnect all cables and double-check if they’re properly connected on both the Mac and the monitor
  • switch on your MacBook
  • switch on your monitor

if this works, you’re good, if not, try Remedy #3

Remedy #3 :

  • on your MacBook, open Apple [main menu bar top-left] –> System Preferences
  • in the System Preferences window, select “Displays”
  • in the Display Preferences window, see if there is a button marked “Gather Windows” bottom right
  • if there is no “Gather Windows” button, press the ALT-key on your keyboard and a button marked “Detect Displays” appears ; click on it when it appears

if this works, you’re good, if not, try Remedy #4

Remedy #4 :

  • on your MacBook, open Apple [main menu bar top-left] –> System Preferences
  • in the System Preferences window, select “Displays”
  • in the Display Preferences window, see if there is a button marked “Gather Windows” bottom right
  • if there is a¬†“Gather Windows” button, click on it
  • then you will see 2 Display Preference windows on your MacBook screen
  • select the Display Preference window that has 3 tabs on it marked “Display”, “Arrangement” and “Color” (not the window¬†that has “Display” and “Color” only)
  • first, press the ALT-key on your keyboard and a button marked “Detect Displays” appears¬†where the “Gather Windows”-button used to be ; click on it when it appears
  • if your monitor switches on, you’re good, if not…
  • click on the “Arrangement”-tab and in the next window put a checkmark at “Mirror Display”
  • if your monitor switches on now, uncheck the “Mirror Display” option again and close your MacBook… you should be good now…

if this didn’t work, try Remedy #5

Remedy #5 :

  • unplug all cables between the monitor and your Mac ( DisplayPort / Thunderbolt / HDMI / DVI / VGA ¬†and also USB, UTP, FireWire and PowerAdapter )
  • shut down your monitor
  • shut down¬†your MacBook
  • reconnect your Mac to your monitor using a different type of cable then you normally would choose (e.g. if you normally use a DisplayPort/Thunderbolt-cable, use an HDMI or DVI cable now)
  • switch on your MacBook
  • switch on your monitor
  • if your monitor wakes from sleep now, open Apple –> System Preferences
  • in the System Preferences window, select “Displays”
  • in the Display Preferences window, see if there is a button marked “Gather Windows” bottom right
  • if there is¬†a¬†“Gather Windows” button, click on it
  • then you will see 2 Display Preference windows on your MacBook screen
  • now, remove the monitor-cable that you have just used to connect your MacBook to your monitor
  • then, reconnect your MacBook to your monitor using all cables you normally use to connect the two
  • if your monitor now wakes from sleep, you’re good
  • if it doesn’t, restart your monitor
  • it that doesn’t help, restart your Mac

normally your issue should be resolved by now…

if still the monitor stays showing a back screen, I’m sorry to inform you that your screen probably has a hardware problem… if so, get an authorized Mac-repair-centre to fix it, get the Apple Store support-crew to fix this…

that’s it !

enjoy ūüėČ

fixed : where are my Office 365 AutoRecovery files ?

Question :

I accidentally messed up the Office¬†documents (Word/PowerPoint/Excel) I was working on, and I didn’t save it before, so I wanted to get the auto-saved version from the AutoRecovery-folder as I’ve done in the old days of¬†Office 2008 and 2004.

But now I am using Office 365, and I can’t find the AutoRecovery folder anywhere… where is it ?

 

Answer :

You might have guessed : nowadays, the AutoRecovery-folder is located in an entirely different location on your Mac.

If you are running Office 2011 for Mac (whether as part of Office 365 or not) the correct path to the AutoRecovery-folder is this :

~/Users/username/Library/Application Support/Microsoft/Office/Office 2011 AutoRecovery

And if you are running Office 2016 for Mac (whether or not as part of Office 365) the correct path to the Word 15‘s AutoRecovery-folder(s) is :

~/Users/username/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery/

for PowerPoint 15 the correct path is :

~/Users/username/Library/Containers/com.microsoft.PowerPoint/Data/Library/Preferences/AutoRecovery/

and for Excel 15 the correct path is :

~/Users/username/Library/Containers/com.microsoft.Excel/Data/Library/Preferences/AutoRecovery/

BEWARE¬†: it’s not straight-forward to get to this folder¬†in recent/current¬†versions of OSX and¬†macOS, as the user’s Library-folder is a hidden folder. So if you want to access it, the easiest way to do so is :

– in the Finder, click on “Go” in the top menu bar

– when the pulldown menu appears, press the ALT-key on your keyboard (a.k.a. OPTION-key) and an extra option named “Library” will appear in the pulldown menu

– while holding the ALT-key, click on “Library” and your personal (hidden) Library-folder will open in the Finder

– there you¬†can navigate further using the paths listed above to find the AutoRecovery-folder you’re looking for

That’s it.

Enjoy !

ūüėČ

NOTE # 1 :

It is advisory to also switch on the “file overwrite protection” (or “double backup”) option as it stores the previous version of the file you are working on. In Word, you turn this feature on from Word –> Preferences –> Save and then mark the “Always create a backup copy” check box. This way, whenever you click “Save”, a backup version is made of the previous/stored version before it overwrites the stored version of the file… so with it turned on, you at least have one prior version of your file.

NOTE #2 :

it turns out that there’s a bug in Excel 2011 for Mac : even though the Autosave does save ¬†a file with an .xlsx file extension, it’s not a true .xlsx file ! trying to open it will lead to an “Microsoft cannot open this file”-error. The solution is to change the file extension to either .xlsb (Excel binary format) or .xlb (older Excel backup format), to enable Excel to recognize the file and enable it to open.

[ a big Thank You to Paul Preston for noticing this problem and for Bryan P for posting the solution on Superuser.com and to Rich Michaels for posting his updated solution on answers.microsoft.com]

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fixed : where’s the Bluetooth on my JVC KW-XR816 car stereo

Question :

I want to connect my iPhone to my JVC KW-XR816 car stereo using¬†Bluetooth, but I can’t find the Bluetooth option in the settings menu…

What is wrong ?

 

Answer :

The problem you are encountering is probably caused by the fact that the¬†JVC KW-XR816 car stereo doesn’t have the Bluetooth-receiver built-in… it is different from other car stereos in the respect that the Bluetooth-receiver comes as a separate USB-dongle in the product¬†packaging…

So, find¬†the USB-dongle in the product¬†packaging and stick it into the USB-port on the front of the JVC KW-XR816 car stereo (or, if you slide out the entire JVC KW-XR816, you will see there’s an¬†extra USB-port on the back of the car stereo that’s even more suited for the Bluetooth-dongle). And if the Bluetooth-dongle is plugged-in, the Bluetooth option will ‘magically’ appear in the settings menu…

If the Bluetooth-dongle is plugged-in, but the Bluetooth -option still isn’t showing in the setting menu, plug it out and then plug it back in and make sure it’s connected properly.

That’s it ūüėČ

If you want to consult the full manual of the JVC KW-XR816, you can find it here :

JVC KW-XR816 – User Manual

enjoy !

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