fixed : delete an old TimeMachine-backup file from a Time Capsule

Question :

I’ve bought a new MacBook and I want to use my existing Time Capsule for it’s TimeMachine-backups, but it’s full. The backup-file, a .sparsebundle-file, from my previous MacBook that I am going to pass on to one of my children, is far too big.

I have installed my new MacBook from the old MacBook’s TimeMachine-backup, so I am not needing that backup again, but I want to make two new TimeMachine-backups as soon as possible : one for my new MacBook and one for the old MacBook right after my child starts using it.

But, I can’t seem to delete the old .sparsebundle-file from my Time Capsule completely… I’ve done several attempts, but I keep running into the same error message “The operation can’t be completed because some items had to be skipped. For each item, choose File > get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again.”. On first sight, the .sparsebundle-file is still there. On further inspection, it turns out the the .sparsebundle-file has shrunken in size.

But… what can I do to completely delete the old .sparsebundle-file ?

 

Answer :

This problem can occur especially with bigger and older .sparsebundle-TimeMachine-backup-files. Note that the really new TimeMachine-backup-files have a .backupbundle-extension, not a .sparsebundle-extension, but there is hardly any difference

To be able to delete the old .sparsebundle-file, start by doing this :

  1. connect your new MacBook to the Time Capsule using a UTP/Ethernet-cable
    • make sure to shut off AirPort/WiFi on your MacBook :
      • in the top menu-bar, click on the AirPort/WiFi-icon (the piece of pie)
      • in the pulldown-menu, set the WiFi-slider to OFF
    • if you do not have an Ethernet-port or a USB-to-Ethernet-converter on your MacBook :
      • connect your MacBook to the Time Capsule using AirPort/WiFi
      • but make sure to disconnect all other AirPort/WiFi-connected devices
  2. Make sure that your Time Capsule has the latest firmware installed :
    • goto Applications > Utilities > AirPort Utility
    • open AirPort Utility
    • in the AirPortUtility-window, click on your Time Capsule’s picture
    • when prompted, enter the Time Capsule’s password
    • in the popup-window, at ‘version’ check if there is an update available
    • if so, click on the button to install it
    • if just the version number is shown, you already have the latest firmware installed, so you don’t need to do anything extra here
    • exit AirPort Utility
  3. Make sure that you have read&write-privileges on the .sparsbundle-file you want to remove :
    • right-click ( CTRL-click ) on the Finder-icon (blue-grey face icon) in the far left of the Dock
    • from the popup-list, select New Finder Window
    • scroll down to the “Locations” group in the menu list at the left and click on “Network”
    • in the window that opens, goto Network > Time Capsule
      • if you have multiple Time Capsule devices, make sure you select the Time Capsule that the .sparsebundle-file you want to delete is actually on
    • if it says “Not Connected” click the “Connect as”-button and typ the Time Capsule’s password
    • if it says “Connected”, you’re good
    • open the Data folder and right-click ( CTRL-click ) on the TimeMachine-backup-file you want to delete
    • from the popup-menu, choose Get Info
    • in the Get Info window that opens, choose these settings :
      • uncheck the check-box at “Locked” (so the file is unlocked, i.e. delete-able)
      • uncheck the check-box at “Hide extension” (so the .sparsebundle extension will be visible in the file name)
      • at “Sharing & Permissions” set Privilege for “everyone” to “Read & Write”
    • close the Get Info window

Having set the above, there are various options that might enable you to delete the old .sparsebundle-file (or .backupbundle-file). Your options are listed below, from simple to extreme. Read all of them before starting, and choose the option you want to try first. Any of these might be successful, and if the one you chose first doesn’t work, just try another one.

Option #1 : delete the .sparsebundle-file from within the Finder

  • goto Finder > New Finder Window
  • goto Locations > Network > Network > Time Capsule > Data
  • right-click ( CTRL-click ) on the .sparsebundle-file you want to delete
  • from the popup-list, select “Move to Bin”
  • wait for the “Move to Bin” action to complete
  • if it doesn’t end in an error, empty the bin/trash (and you’re done)
  • if this ends in an error, try any of the other options

Option #2a : additional TC reset

  • restart your Time Capsule by unplugging the power cable for 30 seconds
  • plug the power cable back into the Time Capsule
  • when the Time Capsule comes back online, follow the directions from Option #1

Option #2b : additional Mac reset

  • shut down your Time Capsule by unplugging the power cable (for 30 seconds)
  • shut down your MacBook by selecting Shut Down from the Apple-menu top-left
  • plug the power cable back into the Time Capsule
  • restart your MacBook by pressing the power button
  • when both your Time Capsule and your MacBook have restarted, follow the directions from Option #1

Option #2c : additionally disconnect other devices

  • shut down your Time Capsule by unplugging the power cable (for 30 seconds)
  • now, disconnect all UTP/Ethernet-cables leading to other devices than your MacBook (you can even disconnect the cable connected to your internet modem-router)
  • shut down your MacBook by selecting Shut Down from the Apple-menu top-left
  • plug the power cable back into the Time Capsule
  • restart your MacBook by pressing the power button
  • when both your Time Capsule and you MacBook have restarted, goto Applications > Utilities > AirPort Utility
  • in the AirPort Utility window, click on the picture of your Time Capsule, typ your password if needed and check which devices are connected
  • then, one-by-one go to each device listed and shut down it’s WiFi-connection
  • when done, close the AirPort Utility application and reopen it
  • again, in the AirPort Utility window, click on the picture of your Time Capsule, typ your password if needed and check which devices are connected
  • you should now see no devices listed at “wireless clients” (except for your MacBook if you aren’t able to connect it using a UTP/Ethernet-cable)
  • then, follow the directions from Option #1
  • NOTE : do not forget to plug all UTP/Ethernet-cables back into your Time Capsule and switch on WiFi on all devices that were previously connected

Option #3 : by backing up the Time Capsule content

  • NOTE : you will need a Mac-connectable external USB-harddisk for this ! (at least as many GBs as the internal HD of your Time Capsule, so 500G, 1TB, 2TB, 3TB of larger)
    • to check if the USB-harddisk is Mac-connectable, plug it into your Mac and if it pops up you’re okay
    • if it doesn’t show up, it’s a Windows NTFS-disk that needs to be reformatted to Mac Journailed format ( note that this erases all content, so ONLY reformat it if it’s an empty brand-new external harddisk ! )
  • NOTE : this method will work 99% of the time, but it will probably take (far) more time than any other method
  • start by connecting the external USB-harddisk to your Time Capsule’s USB-port
  • then, on your MacBook, goto Finder > New Finder Window
  • then, in the top menu-bar, goto Finder > Preferences
  • in the Finder Preferences window, click the Sidebar tab
  • in the list that shows up, make sure that “External disks” and “Connected servers” are checked
  • then close the Finder Preferences window
  • now select the New Finder Window you had just opened
  • goto Locations > Network > Network > Time Capsule
  • next to the Data-folder, there is now a new folder named after your externe USB-harddisk
    • for the following, assume that your extern USB-harddisk folder is simply called “usb-HD”
  • goto Locations > Network > Network > Time Capsule > usb-HD
    • if the “usb-HD” folder is completely empty, you’re okay
    • else, click on the “More” icon (the circle with 3 dot in it) and in the dropdown menu click “New Folder” and call it “TC-backup”
  • goto Locations > Network > Network > Time Capsule > Data
  • inside the Data-folder select all files (both backup-files and other files) that you DO NOT want to delete
  • drag&drop all the files into Locations > Network > Network > Time Capsule > usb-HD
    • it may take some time for all files to copy over, so let it run
    • if you run into an error, try copying over every file one-by-one
    • if you still run into an error, just try again
  • when all files are copied over, you can unplug the external USB-harddisk from your Time Capsule
    • as an extra safety precaution, you can unplug the power cable from your Time Capsule before you unplug the USB-cable and replug the power cable when the external USB-harddisk is disconnected
  • then goto Applications > Utilities > AirPort Utility
  • open AirPort Utility
  • in the AirPortUtility-window, click on your Time Capsule’s picture
  • when prompted, enter the Time Capsule’s password
  • in the popup-window, click the Edit-button
  • in the window that opens, select the “Disks”-tab
  • in the Disks window, click the “Erase Disk”-button
  • next, choose the level of security for the erase (“Quick Erase” should do fine, since you are going to use the disk for the same purpose immediately afterwards)
  • then click “Update” and the Time Capsule’s status light wil flash orange-yellow until the disk is erased and the Time Capsule is accessible again
  • then, exit AirPort Utility
  • goto Locations > Network > Network > Time Capsule > usb-HD or Locations > Network > Network > Time Capsule > usb-HD > TC-backup (depending on where you put your Time Capsule back-up files)
    • if you don’t see the “usb-HD” folder, make sure your external USB-harddisk is plugged back into your Time Capsule
  • now, select all files from the back-up folder (either “usb-HD” or the “TC-backup” folder within it)
  • drag&drop all the files into Locations > Network > Network > Time Capsule > Data
    • it may take some time for all files to copy over, so let it run
    • if you run into an error, try copying over every file one-by-one
    • if you still run into an error, just try again
  • when the copying is finished, you should now have your Time Capsule the way you wanted it : exactly the same (backup) files on it’s disk, but without the .sparsebundle(s) you don’t need anymore

Option #4 : manually deleting all files inside

  • goto Finder > New Finder Window
  • goto Locations > Network > Network > Time Capsule > Data
  • right-click ( CTRL-click ) on the .sparsebundle-file you want to delete
  • from the popup-list, select “Open Package Content”
  • in the Finder window that opens click on the “bands” folder
    • if the “bands” folder appears empty, just wait a few moments for its content to appear in the Finder window
  • SHIFT-click on the top file and scroll down to select multiple files, then press the Backspace-button on your keyboard to delete them
    • you are able to select and delete up to 8000 files per batch (according to user ‘cmaryg’)
    • if a batch refuses to delete at the first attempt, just try again – usually it will eventually be deleted anyway (according to user ‘cmaryg’)
    • if a batch refuses to delete after a few attempts, reduce the number of files in it by selecting less files at once and try deleting again
    • if you happen to run into a single file that refuses to delete, do this :
      • right-click ( CTRL-click ) on the file
      • from the popup-list, select “Get Info”
      • in the window that opens, make sure that there is no checkmark at “Locked”
      • then try deleting the file again
  • then repeat this for the next batch of files, until the “bands” folder is completely empty
  • if the “bands” file is completely empty, close the Finder window that displays the “bands” folder
  • then, goto Finder > New Finder Window
  • goto Locations > Network > Network > Time Capsule > Data
  • right-click ( CTRL-click ) on the .sparsebundle-file you want to delete
  • from the popup-list, select “Move to Bin”
  • if it doesn’t end in an error, empty the bin/trash (and you’re done)
  • if this ends in an error, you can still try Option #3, but probably this will help too :
    • goto Locations > Network > Network > Time Capsule > Data
    • right-click ( CTRL-click ) on the .sparsebundle-file you want to delete
    • from the popup-list, select “Open Package Content”
    • in the Finder window that opens, select the top folder and drag it to the bin (trash)
    • repeat this for all folders listed
    • then, select the top file and drag it to the bin (trash)
    • repeat this for all files
    • if you run into a file that refuses to delete, do this :
      • right-click ( CTRL-click ) on the file
      • from the popup-list, select “Get Info”
      • in the window that opens, make sure that there is no checkmark at “Locked”
      • then try deleting the file again

That should be it !

As mentioned before : the Option #3 method will work (nearly) always, but it’s time-consuming and you will need a lot of extra disk space for it (on an external harddisk).

enjoy 😉

 

fixed : “iPad could not be activated” error on old iPad with empty SIM-slot (or iPad showing “black screen with time only” error)

Question :

I have an old iPad that I want to give to my children, but when I switch it on, there’s only a black screen showing the current time (not sure if it’s actually the correct time).

I left the iPad alone for some time, and when I switched it on again, I get an “iPad could not be activated” error.

Now, whenever I switch on the iPad, I either get the “iPad could not be activated” error or I get the black screen displaying the time only… I can’t figure out a way to get anything els from it…

What can I do ?

 

Answer :

For some unknown reason this problem appears on old iPads with an empty SIM-card slot. To get your iPad working again, follow these steps :

  • make sure the iPad is charged at least 20%
  • take the SIM card tray (holder) out of the iPad
  • vacuum the SIM card slot using a vacuum cleaner
  • if you have one, put a SIM-card in the tray (even if it’s an old inactive SIM-card), if not leave the tray empty
  • put the SIM card tray back into the iPad
  • reset the iPad by pressing the Home-button and the ON/OFF-switch at the same time
  • press both buttons until the white Apple-logo appears
  • then release the ON/OFF-button, but keep pressing the Home-button
  • when you keep the Home-button pressed long enough, you will get a “connect to iTunes” message
  • when an error message (or anything else) appears, repeat the reset
  • plug your iPad’s USB-cable into a Mac (or PC) that has iTunes on it
    • a newer Mac with Apple Music app might also work, but iTunes will probably work easier since this is an old iPad…
    • if you don’t have a Mac, you can probably use a PC with iTunes for Windows also (this wasn’t tested though…)
  • in iTunes you will get a message that the software on the iPad needs to be updated, click OK to go ahead
  • make sure your Mac (or PC) is connected to the internet, so it can download the update
  • this will take quite a long time 
  • you will only see an “iPad recovery mode” screen in iTunes, with no indication of progress
  • on your iPad you will see the Apple logo and an empty progress bar
  • if you do not touch anything long enough, the progress bar will suddenly start moving after 10 or 15 minutes (maybe longer)
  • wait for the progress bar to complete and disappear 
  • then you will get an “entry code protection” error in iTunes
  • open your iPad with the screen unlock code
  • on the bottom of the “Choose a Wi-Fi Network” page that automatically opens, you will now see a “connect to iTunes” option, select that
  • if your iPad is recognized correctly now, you’re okay
  • else, redo the entire procedure and choose “Erase” instead of “Repair” (“Recover”)
    • note : if you need to choose “Erase” you will loose all content that was on the iPad (the only way to get your content back after that is to import it from your iCloud backup or iTunes backup – if you ever made one manually or automatically)
  • follow the instructions and you will also be guided through instructions import a backup (if you have made any previously)

That’s it !

enjoy 😉

fixed : “the file couldn’t be opened because you don’t have permission to view it“ error in Preview.app when trying to open a JPG-file

Question :

I am trying to open a JPG-picture in Preview.app, but I get this error : “the file couldn’t be opened because you don’t have permission to view it“

What can I do ?

 

Answer :

It isn’t clear why you get this error message, but the way to fix it is rather simple :

  • first, Quit the Preview.app if it is open :
    • press the [CMD]+[Q] key-combo on your keyboard
  • then reopen the Preview.app
  • then Force Quit the Preview.app :
    • press the [CMD]+[ALT]+[ESC] key-combo on your keyboard
    • when the new window opens, select Preview (the app) from the scroll-list
    • then click on the Force Quit button (bottom-right)
  • then reopen the Preview.app
  • now, the JPG files should open in Preview.app without a problem

That’s it !

enjoy 😉

fixed : Sony miniDV cam “for InfoLithium battery only” error

Question :

I was planning to review some old miniDV videotapes to see if there was anything interesting on them that I might want to import into my Mac and edit it. However, when I plugged the battery onto my Sony PC1E miniDV camera, I immediately got a blue screen and an error saying “For InfoLITHIUM Battery only”, which is weird because the battery is an original Sony InfoLithium one…

So I plugged in the power cable and connected the power adapter to my Sony miniDV cam… but now I got even weirder : again, I can into the “For InfoLITHIUM Battery only” error… that’s impossible !?! this time it isn’t even a battery that’s connected, it’s the original power cable…

Is my Sony miniDV cam broken  ? (beyond repair maybe ?) Is it possible to fix this ?

 

Answer :

Even though your first reaction might be that your battery or maybe even your Sony miniDV cam is broken beyond repair… you are probably in luck if you haven’t used your Sony miniDV cam for a while and you get the “For InfoLITHIUM Battery only” error message… in that case, the solution is simple most of the time :

you probably got this error message because of the battery contact surface of your cam, your battery or your power adapter is greased or slightly corroded… so just clean it with a cleaning foam or cleaning fluid that is suited for use on electronic devices :

a good option is Multi Foam cleaning foamer by C-Inco, but others that are suited for use on computers and electronics should do as well :

D.RECT Cleaning Foam 400ml   buy it on Amazon UK / Amazon DE

CRC 1 VisiClear Foam Cleaner 6.9oz buy it on Amazon US / Amazon UK / Amazon DE

LogiLink RP0012 Foam Cleaner 400ml   buy it on Amazon DE

Weicon Cleaning Foam 400ml   buy it on Amazon US / Amazon UK / Amazon DE

Directions for use :

  • unplug the power adapter from the wall power
  • take the bottle of foam cleaner and shake well
  • then, spay foam on the contact area of the battery on the cam
  • then, spray foam on the contact area of the battery itself
  • then, spray foam onto the contact area of the power adapter
  • then leave it to dry
  • when all foam has dried, reconnect the battery or power adapter
  • then switch on your camera

That’s it !

enjoy 😉

fixed : installer error 16GB USB-stick not large enough for 10GB Catalina Patcher

Question :

I am trying to install macOS 10.15 Catalina on an unsupported Mac using dosdude1.com’s Catalina Patcher. I have a SanDisk Cruzer 16GB USB-stick plugged in. I have just reformatted it as per dosdude1.com’s instruction video. But when try to install the Catalina Installer onto it, I get an error saying that the selected media is not large enough because it needs at least 10GB of free space.

The USB-stick is 16GB so that shouldn’t be a problem. What can I do ?

 

Answer :

Some versions of Disk Utility seem to have trouble (re)formatting disk volumes. Could it be you tried this with Disk Utility on a macOS 10.13 High_Sierra Mac ?

The solution is rather simple: format the USB-stick from Disk Utility on a different Mac that runs another version of macOS (preferably an older version of MacOSX / OSX). Make sure you (re)format the USB-stick as “Master Boot Record” in “HFS+ Case-sensitive (Journaled)” (a.k.a. “Mac OS Extended”) format.

Then retry in Catalina Patcher.

That’s it !

enjoy 😉

 

fixed : Password Dragon won’t run in macOS Catalina

Question :

I’ve been using Password Dragon passwordmanager for years and I’m very satisfied with it. But since I’ve upgraded my Mac to macOS 10.15 Catalina, it won’t run anymore.

I’ve called Apple Support and they’ve told me that it is because it’s a Java-app, not a true macOS-app, an that they’re not supporting that…

I desperately need acces to my passwords in Password Dragon

What can I do ?

 

Answer :

The fact that it’s a Java-based app is not the real problem (as long as you have the latest version on Java installed on your Mac). The real problem is that macOS 10.15 Catalina has very strict security and privacy settings (compared to any previous version of macOS, OSX or MacOSX).

To get Password Dragon running in macOS 10.15 Catalina, do this :

  • click on the Apple-icon in the top menu bar
  • in the pulldown menu, click on “System Preferences”
  • when the “System Preferences” window opens, make sure you are in the main window (if not, click on the ‘dots-on-a-grid’-button in the top bar)
  • click on the Java-icon
  • in the Java Control Panel window that opens, select the Update-tab
  • then click on the ‘Update Now’-button and put a checkmark at “Check for updates automatically”
  • when you are told that you are running the latest version of Java, go back to the main System Preferences window (by clicking on the ‘dots-on-a-grid’-button in the top bar)
  • in the System Preferences window, click on Security & Privacy (the iron Home icon with the circular dial in it)
  • in the Security & Privacy window, click on the ‘Privacy’tab
  • then, in the list on the left, click on ‘Files and Folders’
  • in the list that appears on the right, scroll down to ‘java’ and make sure there’s a checkmark in the check box at “Documents Folder”
  • now, close the System Preferences window and open the PasswordDragon.app

That’s it !

enjoy 😉

fixed : Canon scanner “Cannot communicate with scanner” error in macOS 10.15 Catalina

Question :

I have been using my Canon CanoScan 5600F scanner for many years with my Mac, and it has always been working great. However : now, in macOS 10.15 Catalina I keep getting error messages that the scanner cannot be found…

The exact error message is this : “Scanner reported an error Cannot communicate with scanner for these reasons: – Scanner is turned off. – USB cable is disconnected. Please check and try again.”

Sometimes I manage to get things working by replugging the USB-cable and switching the scanner OFF and back ON, but that solution doesn’t last…

What can I do to solve this ?

 

Answer :

even though Canon does not list support for your the CanoScan 5600F for macOS 10.15 Catalina, the Canon driver that used to work in MacOSX 10.7 Lion through macOS 10.14 Mojave still works in macOS 10.15 Catalina, so if you do not have this driver already, download it here

NOTE : this solution is tested to work for the Canon CanoScan 5600F scanner, but will probably work as well for other CanoScan and LiDE scanners that run into the same problem and error message

To solve your problem, do this :

  • go to Apple-icon (top left in the menu bar) and click on “System Preferences” from the pulldown menu
  • in the “System Preferences” window, click on “Printers & Scanners”
  • in the list on the left, at “Scanners”, select your CanoScan scanner
  • then, click on the Minus-button at the bottom of the list on the left, to delete the scanner from the list
  • now, switch OFF your scanner and unplug the USB-cable from the scanner and from your Mac
  • then, go to Apple-icon (top left in the menu bar) and click on “Restart…” from the pulldown menu
  • when prompted, UNcheck the option to reopen all open windows and restart your Mac
  • then, plug the USB-cable back into your scanner and your Mac and switch your scanner back ON
  • when your Mac has restarted, open System Preferences
  • in the “System Preferences” window, click on “Printers & Scanners”
  • in the list on the left, at the bottom, click on the Plus-button
  • in the window that opens, select your CanoScan scanner from the list and click the “Add”-button
  • you can now select your CanoScan scanner from the list on the left and click on the “Open Scanner” button on the right to open it
  • now, the “Scanner” window will open and you will be able to scan

You could be okay now, but you still might encounter this ‘Cannot communicate with scanner’ error again… in that case, do this :

  • click the OK button in the pulldown window that reports the error
  • then, option-click (right-click) on the scanner icon in the Dock
  • if your Scanner icon is not always visible in the Dock, do this first :
    • in the popup-list, select “Options”
    • in the next popup-list, make sure that there is a checkmark at “Keep in Dock”
  • now, close the Scanner window by clicking on the red button top left
  • then, reopen the Scanner window (by clicking on the scanner icon in the Dock)
  • now, the Overview Scan (preview scan) will start automatically as expected
  • if not, just repeat this process a little slower than you did before 😉

Note 1 : it seems like this problem is caused by macOS 10.15 Catalina cutting off all USB-connected devices when it puts your Mac in sleep mode (at the moment of writing there seems to be no simple way to adjust this in macOS…)

Note 2 : if you cannot live with getting this error once in a while, and you cannot wait for Apple and/or Canon to come up with a definite solution… have a look at the VueScan scanner-app

That’s it !

enjoy 😉