fixed : AppleTV keeps getting new IP address continuously

Question :

I am using the IP Scanner (and LANscan) software to check my network performance whenever I encounter network problems. I have found that my AppleTV keeps getting multiple IP addresses from my router using DHCP…

What is going on and how can I fix this ?

 

Answer :

The most probable cause of your problem is that you are connection over WiFi and the AppleTV is positioned somewhere where WiFi-reception isn’t optimal, and where multiple base stations are giving an equally strong WiFi-signal, which is causing the AppleTV to constantly switch from a connection to the one WiFi-base station to the other and back again.

There is a slight chance that you have this problem when connecting over Ethernet LAN-cable also… in that case you might have some interference or data-loss on the cable which usually isn’t problematic, but still is sub-optimal…

The best and easiest way to fix this is to give the AppleTV a fixed IP-address.

To do so, do this (in tvOS 7.4 – for other versions of tvOS the actual screens may differ) :

  • unplug the AC-power cable from your AppleTV
  • restart your router (or unplug it from power for 30 seconds)
  • plug the AC-power cable back into your AppleTV
  • turn on your TV (the one that’s connected to your AppleTV)
  • turn on your AppleTV
  • goto Settings (the app that has a Sprocket/Gear-icon)
  • in the Settings-window, click on General
  • in the General-window, click on Network
  • in the Network-window, click on WiFi (or Ethernet if you use it)
  • in the WiFi-window (or Ethernet-window), click on Configure IP
  • in the ConfigureIP-window, make a photo of all settings or write them down (because this exact info is what you are going to enter manually), then click on Manual
  • in the IP-configuration window, roll the dials until the IP is set, then click OK
  • in the Subnetmask-configuration window, roll the dials until the Subnetmask is set, then click OK
  • in the Router-configuration window, roll the dials until the Router IP is set, then click OK
  • in the DNS-configuration window, roll the dials until the DNS is set (or use 008.008.008.008), then click OK
  • then wait for the setting so be accepted while the wheel spins
  • then exit, exit, exit until you’re back on the Home screen

That’s it !

Note : if you want to be completely sure that your AppleTV has accepted all settings, you can unplug and replug your AppleTV from power, but that is not as important as it used to be in older versions of tvOS – and you need to check afterwards in Settings to be completely sure

enjoy 😉

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fixed : error during firmware-upgrade on Time Capsule

Question :

When I ran the AirPort Utility software today, I noticed that I had a firmware upgrade waiting for my Time Capsule. So I ran the upgrade and that seemed to go okay, until I got a firmware-error…

I know that when you do a firmware upgrade on a hard disk your hard disk is usually bicked and ready for the trash… but what about a Time Capsule ?

What should I do ?

 

Answer :

Most of the time, for a Time Capsule the problem is not dramatic if you run into a firmware upgrade error.

Take these steps, and stop as soon as you succeed :

1- if you have multiple base stations (like Time Capsules or AirPort devices), make sure you run any firmware upgrade on your remote/satellite base stations first, before you run the firmware upgrade on the central/main base station

2-  just run the firmware upgrade again (it may just work fine next time, even without any significant change)

3- just run the firmware upgrade again (yep… just try again… sometimes that’s all it needs…)

4- pull the AC-plug from the base station, then wait 30 seconds and replug the AC… then run the upgrade again

5- pull the AC-plug from the base station, then press the reset button (the little hole – can be pressed with a ballpoint-tip or a paperclip-end) on the base station for 30 seconds… then run the firmware upgrade again (…and don’t forget you’ll have to setup your base station again afterwards)

…that’s it !

enjoy 😉

 

 

fixed : gmatevents prevented updates from being installed

Question :

I have auto-updating turned on in macOS 10.14 Mojave, but today I got an error message that “gmatevents” prevented updates from being installed”.

What is wrong and how do I fix it ?

 

Answer :

Gmatevents is an application that runs in the back of macOS when you install iTrash Ghost Mode. To get rid off it, do this :

  • go to Apple-menu (the Apple-icon top-left in the Finder)
  • open System Preferences from the pull-down menu
  • in the window that opens, click on Users & Groups
  • in the window that opens, click on the account of the person who is the Current User (on the left)
  • then click on the “Login Items” tab
  • in the list that opens, you will see “iTrashGhost”
  • select “iTrashGhost” then click the -(minus) button below the list
  • the “iTrashGhost” will now disappear from the list
  • exit System Preferences
  • you should no longer get the error message now

that’s it… enjoy 😉

fixed : MacBook Pro hangs during final stage of macOS startup

Question :

I have macOS 10.14 Mojave installed on my MacBook Pro ‘Mid 2012’, but every time I try to start up my Mac, it hangs when the progress bar (on the white startup screen with the Apple logo) is at 99%…

On the TechRadar-website I found some startup key-combos to try : https://www.techradar.com/how-to/computing/apple/how-to-use-os-x-boot-options-to-troubleshoot-your-mac-1305645

I have tried the following, but it didn’t help :

  • restarting my MacBook
  • zapping the PRAM / NVRAM
  • running Disk First Aid in Recovery Mode
  • running Disk First Aid from another Mac while in Target Mode
  • reinstalling macOS Mojave from Recovery Mode
  • reinstalling macOS Mojave from a USB installer

So far, no problems where found, but the exact same problem keeps occuring :

When I startup my MacBook Pro, the progress bar goes quickly to 50%, then slows down but still keeps progressing up to 99% or even 100% and then hangs…

What can I do to solve this ?

 

Answer :

You have already tried most of the options that usually give success when you encounter these types of problems, so you have little options left to choose from.

The first thing to try would be ‘Verbose Mode’ so you will be able to figure out what problems are encountered during startup :

  • shut down you Mac using the power button
  • startup your Mac in Verbose Mode by pressing the [CMD]+[V] keycombo on your keyboard during startup
  • now, your Mac starts up without a GUI (Graphic User Interface) but just displays lines of code (like in the Terminal.app and Console.app)
  • note that you might see a screen of code flashing by and than face your regular inlog screen… if so, just login and you will get to the Console-like black screen with white lines of code…
  • wait for the lines of code to halt and see what error messages are displayed in the final lines of code
  • if the error is “too many corpses being created”, use the solution outlined below (additional error terms are “Process”, “crashed:” and “opendirectoryd.”)
  • if you get any different error message : lookup the error message and the solution on the internet

The solution to the “too many corpses being created” startup-error :

  • shut down your Mac using the power button
  • startup your Mac in Recovery Mode by pressing the [CMD]+[R] key combo on your keyboard during startup
  • if FireVault is on, mount the HardDisk by clicking Disk Utility.app and then typing your password
  • then, go to Utilities in the top menu bar and click Terminal in the pulldown menu
  • in Terminal.app type this line of code (in which “Macintosh\ HD” is replaced by the name your have given your HardDisk ; the default name is “Macintosh HD”, and note that all spaces in the name of your HardDisk should be replaced by “\ ” (a backslash + a space) when typing these lines of code) :

cd /Volumes/Macintosh\ HD/var/db/caches/opendirectory

  • then press the [Enter]-key to run the code
  • when the cursor returns on the very next line you’re good, if you get an extra line in between, you’ve run into an error (e.g. “command not found” usually means you mistyped something, so you should just try again ; if you forgot to replace the space in your HardDisk’s name by “\ “ you’ll also get an error and you should just try again)
  • on the next line, type this :

mv ./mbr_cache ./mbr_cache-old

  • then press the [Enter]-key
  • when the cursor returns on the very next line you’re good
  • again, if you get an extra line in response, you’ve made an error and trying again with greater accuracy will probably solve it…
  • then, exit Terminal.app by pressing the [cmd]+[Q] key-combo
  • then restart your Mac by clicking on the Apple-icon top left in the top menu bar and clicking “Restart” from the pull down menu
  • now your Mac should startup without problems
  • note that the first startup will take a little longer, as all system settings need to be rebuilt

That’s it !

enjoy 😉

fixed : Adobe Creative Cloud Application Manager hangs at “Please wait for a moment”

Question :

I just purchased a new Student&Teacher license code for Adobe Creative Cloud, and I even though I can see on the Adobe-website that the new subscription is active on my AdobeID, I cannot use any Creative Cloud application on my Mac, because when I startup Photoshop CC (or Illustrator CC or InDesign CC), the Adobe Aplication Manager app is automatically run, the Creative Cloud window opens, it flashes and then “Please wait for a moment” is displayed and the clock keeps spinning… and spinning… and spinning…

Quitting the Adobe Application Manager app and trying again give the same result, and even restarting my Mac with all apps refreshed gives the same error… the Creative Cloud window just hangs on “Please wait for a moment”…

How can I fix this ?

 

Answer :

The first part of the solution is to make sure that your Creative Cloud subscription is active :

  • go to the Adobe-website
  • login with your AdobeID and password
  • then click on “Manage Account”
  • then, login again using your AdobeID and password
  • then, check at “subscriptions and products” if your Creative Cloud subscription is listed

If it’s not listed, use the Redemption Code that you got after purchasing your Creative Cloud renewal to (re)activate your CC-subscription.

If your CC-subscription is active, proceed to the second part of the solution :

  • on your Mac, click on the Creative Cloud logo (that looks like a cloud in the form of the number 8 that has fallen over) in the top bar of the screen, on the right side
  • there, it will say that the Application Updater or Application Manager app itself needs to be updated
  • click on update
  • wait for the update to finish
  • then a list of all individual CC-apps with updates available is displayed
  • click on “update all”
  • wait for the update to finish

That’s it – now you can startup any Adobe app and it will properly run.

enjoy !