fixed : SPL-C ERROR page printed by Samsung printer

Question :

when I tried to print to my Samsung printer via my Home-network today, the spooling process was very slow, then hung, and then a printed page rolled out of the printer with this text only :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x3dc5 (252981)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So I restarted the printer, made sure there wasn’t any paper stuck, and tried again. This time I the spooling process was very slow again, hung again, and a similar page rolled out of the printer with this text :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x15ea5 (89765)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So despite the difference in ‘position’, the problem remained.

What can I do to solve this ?

 

Answer :

This seems to be a weird bug popping up on some Samsung printers connected to Macs once in a while. To solve this problem, do this :

  • quit any printing jobs that are active
  • shut down the printer (take the power cable out)
  • on your Mac, go to System Settings > Printers & Scanners
  • there, delete the problematic printer (by selecting it in the list and clicking the minus-button)
  • then, restart your Mac
  • switch the printer back on (reconnect the power cable)
  • login on your Mac
  • go to System Settings > Printers & Scanners
  • add the printer to the list again (by clicking on the plus-button, and selecting it from the printers found)
  • then close the System Preferences and try printing your document again

That’s it !

enjoy 😉

fixed : “Your iPad could not be activated”/”Activation server temporarily unavailable”-error

Question :

After my iPad tried to update to iOS 9.3.x last night, I had to re-enter my AppleID and now I’m getting a blank page with only this error message :

“Your iPad could not be activated because the activation server is temporarily unavailable. Try connecting your iPadto iTunes to activated it or try again in couple of minutes.”

But even if I wait a couple of minutes or even an hour, and try again, I get stuck with this same message…

How can I fix this ?

 

Answer :

Apple Support has a tutorial on how to fix this, but a lot of times that doesn’t work :

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3

If you can’t figure out how to do that, or you’ve tried and it doesn’t work for you, try this :

  • if you have an iPad with a GSM SIM-card installed, make sure you have the SIM’s 4-digit PIN-code at hand, then pop the SIM-card out using a bended paperclip or the official tool that’s comes with every iPhone and every SIM-card enabled iPad
  • then, on your Mac, go to Apple-icon (top-left in the menu bar) –> system Preferences –> iCloud
  • in the window that opens, see what eMail-address is listed under your name ; make sure to remember that eMail-address : this is your iCloud-account name (which might be different from your AppleID or iTunes Store-account name)
  • then click on “Account Details” and type the password that is connected to your iCloud-account name
  • if a new window opens, remember this password and close the window
  • if you get an error message that your password is incorrect, make sure you find the password and try again (you can try several times, but if you get a warning that you have only a limited amount of attempts remaining, stop immediately !! and skip this step)
  • now return to your iPad and do a reset by pressing the Home-button (physical button below the screen) and the Power-button (physical button on the right edge or top edge) simultaneously until the screen goes black and the white Apple logo appears
  • now, proceed though the following screens as you normally would until you are asked to enter your Account Name : there you should enter the eMail-address that is your iCloud-account name and the corresponding password
  • if this works, don’t forget to put the Sim-card back into your iPad and you’re done
  • if you happen to run into the Activation Server error page again before you get to the page where you should enter your Account Name, do this :
    • open the AppStore-app on your Mac
    • make sure you have installed all official Apple updates (especially iTunes)
    • connect your iPad directly (so without USB-hubs) to your Mac using the iPad-to-USB-cable
    • on your Mac, open iTunes
    • then do the reset on you iPad agian, simultaneously pressing the Home- and Power-buttons until the Apple logo appears
    • now iTunes (on your Mac) should detect your iPad
    • if it doesn’t, try the reset again
    • if it does, see if you can go trough all setup screen on your iPad
    • if you are unable to do so, go to iTunes on your Mac
    • if a message appears you need to unlock your iPad, type the screen unlock code on your iPad
    • if a “Trust this iPad ?” message appears on your Mac, click “Trust”
    • if a “Trust this Mac ?” message appears on your iPad, click “Trust”
    • now you see a small button with an iPad on it next to the Music/Films/etc.-pulldown menu ; click on it
    • in the next window, you should now be able to initiate the iOS-update of your iPad from your computer
    • then wait for the update to complete
  • afterwards, do not forget to put the SIM-card back into your iPad

Good luck & enjoy 😉

fixed : macOS Sierra downloaded but installer won’t run

Question :

Since the latest version of OSX (entitled “macOS Sierra) has been yesterday, I wanted to install it on my Mac. I clicked on “download” in the Mac AppStore and  the download started ; on the dedicated product page I could see the status bar filling up and finally stating “downloaded”… but then, nothing happened…

The download wouldn’t install…

I re-checked if macOS Sierra does support my Mac, it does. So I tried restarting the AppStore-app, I tried logging out my iCloud/AppStore-account & than logging back in, I tried rebooting my Mac, I tried rebooting in SafeMode, I tried FirstAid in the Disk Utility app, I tried clicking 10 times on the “downloaded” button repeatedly, I tried installing the DeBug-menus & cleaning the AppStore cache, I tried deleting the hidden AppStore downloads folder… and I tried various command line solutions found online in the Terminal app… nothing helped… I am still stuck with the button under the macOS Sierra icon saying “downloaded”… and nothing happens…

What can I do ?

 

Answer :

You are probably not (really) going to like this answer, because this will set you back hours & hours, in which you can’t use your Mac ; but it’s the only way known to solve this, and you need to have a recent TimeMachine backup (or alike) for it :

  1. shut down your Mac
  2. disconnect all cables  from your Mac (except your keyboard & mouse if you haven’t got a MacBook)
  3. restart your Mac, and be quick to press the [CMD]+[R] key-combo during startup (your Mac will now start up in Recovery Mode)
  4. in the “OS X Utilities” window that appears, select Restore From TimeMachine Backup and click Continue
  5. in the next “Restore Your System” window, click Continue
  6. now first make sure that your Mac can connect to your TimeMachine-harddisk by plugging in it’s USB-cable, plugging in your Ethernet-network-cable or connect to your WiFi router
  7. then select the hard drive that has your TimeMachine backups on it and click Continue
  8. in the next window, make sure you select the most recent backup that is from before you tried to download macOS Sierra ; only if you’re sure you’ve selected the right backup, proceed and click Continue
  9. now wait (or do something more useful in the mean time) and wait and wait ; this is going to take hours and hours ; putting back a TimeMachine backup this way will go a a speed of about 30BG per hour, so if your hard drive is 500GB it may take you about 15 hours (yes, an entire night and an entire morning…)
  10. finally, once the TimeMachine backup-reinstall is done, your Mac will restart… just let it
  11. then, when logged in, open the Mac AppStore-app and notice that the button under the macOS Sierra now says “download” ; click on it
  12. after the download has completed, you should now see the installer window popup on your screen… proceed from there…

that’s it… it’s simple, but very time-consuming…

enjoy !

Donate Button (MacManusNL)

fixed : quickly free up disk space on MacOSX 10.6.8 Snow Leopard

Question :

My son alarmed me today that his ‘good old’ Mac gives a “your startup disk is full” warning at startup. He has our old Intel CoreDuo MacBook that can only run MacOSX 10.6.8 Snow Leopard.

What is the easiest way to free up the much needed harddrive space ?

 

Answer :

There  are various programs that can do the job of identifying which files are cluttering your harddrive and deleting unneeded files.

If you have an older Mac that can not run the latest version of OSX, I would suggest using the DiskWave application to do so, because of 4 reasons :

  1. DiskWave is very small in size (only about 1MB), so you can even install and run it on an extremely full harddrive
  2. DiskWave is able to manage external drives, so you can also run it on a newer/faster/other Mac and connect the problematic Mac as an external drive [ in so called “Target Mode” by restarting the problematic Mac with the T-key pressed and connecting it to the other Mac with a FireWire-cable ]
  3. DiskWave is available for various old versions of MacOSX
  4. DiskWave is FREE to download and use

Using DiskWave is rather straight forward. A quick instruction video can be seen here :

DiskWave instruction video

Getting hold of DiskWave might be problematic however, as the developer’s website (Aymeric Barthe) seems to be down :

Aymeric Barthe website

And the DiskWave app is NOT available from the Mac AppStore either… [ beware not too be fooled into thinking it’s the same as the iDiskWave app ! ]

A secondary problem is that the best available version (DiskWave 0.4) does not support any pre-Core2Duo. For now, all (older) versions of DiskWave can be downloaded here :

download any DiskWave version at Mac.FileHorse.com

Note that DiskWave 0.3.2 is the latest version of DiskWave to run on PowerPC (G3/G4/G5) Macs and 1st generation Intel (CoreSolo and CoreDuo) Macs.

And if those links stop working also, you can download DiskWave 0.3.2 here :

DiskWave_0.3.2

[ !! after downloading, replace the .doc file-extension by .dmg to get the installer !! ]

Enjoy !

Donate Button (MacManusNL)

fixed : no audio on iPhone, just an annoying beeping noise

Question :

Today the output-sound of my new iPhone 6s turned into complete noise. No matter which app I use, be it YouTube, iTunes Music or online TV, all sound is reduced to an alternating beep-sound. I can turn the volume down (or up), but it doesn’t go away, no matter what I try…

What can I do ?

 

Answer :

Regardless of the exact cause of the error you run into… your best option when encountering weird behavior of your iOS-device (iPhone/iPad) is to do a reset.

For your audio-problem this is tested and proven to work also.

For the iPhone 6s the reset-procedure is a little different from the one used on previous iPhones (*) :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the POWER-button until the screen goes fuzzy and the ‘slide to power off’-slider appears
  • then release the POWER-button and slide the slider to the right to turn the iPhone off
  • wait for the screen to go black
  • then press and hold the POWER-button until the Apple logo (re)appears
  • then release the POWER-button and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

…that’s it

😉

 

On previous iPhones the reset-procedure is :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the MENU- and POWER-buttons of your iPhone/iPad simultaneously until the entire screen turns black and the Apple logo reappears
  • then release both buttons and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

…that’s it

enjoy !

Donate Button (MacManusNL)

 

test : is the HEMA 8pin Lightning-to-USB cable Apple Certified ?

Question :

I saw this good looking Lightning-to-USB cable for iPhone and iPad at my local (Dutch) HEMA store : HEMA has named it “8pin USB Charging Cable – extra long (2m)”.

Since it only costs €4 it’s far cheaper to have around as an extra than the original Apple Lightning-to-USB cables. But I’ve purchased some third party and white label Lightning-to-USB cables previously, and most cheaper ones all give the “This cable or accessory is not certified and may not work reliably with this iPhone.”-warning and I don’t want any new cables giving me that same error message.

How can I make sure that this HEMA Lightning-to-USB cable is ‘Apple Certified’ ?

Answer :

The HEMA Lightning-to-USB is available in various colors :

blue HEMA 8pin USB Charging Cable

orange HEMA 8pin USB Charging Cable

mint (pale green) HEMA 8pin USB Charging Cable

But there’s no way to be sure if it’s a 100% Apple Certified cable, since such a certification is not explicitly mentioned on the box…

The only things that are mentioned on the box are :

– for use with iOS-devices running up to iOS 7.1

– supported iOS-devices include the iPhone 5/5C/5S, iPad & iPad mini Retina, iPad mini, iPad Air, iPod nano, iPod Touch

…so basically, it’s a cable suited for any iOS-device that doesn’t have the ‘old’ broad (30pin) iPod-connector but the new (8pin) Lightning-connector, which would include the iPhone 6 & 6Plus also…

And what about iOS-devices running iOS 8 ?

That’s a “you won’t know until you try” situation :

From my own experience, I have not encountered the “This cable or accessory is not certified and may not work reliably with this iPhone.”-warning yet on these iOS-devices :

iPhone 5 (2012) & iOS 8.1

iPad mini (2012) & iOS 8.1

iPad mini 2 “Retina” (2013) & iOS 8.1

…that doesn’t mean that this cable will always be seen as a “Apple Certified”-cable at any time in the future however… there is mention that the “Not Certified”-warning did pop up in some situations, but the cause of those was not figured out… it might just have been an ill-produced sample, or it may have been incompatibility with iOS 8.0 only for some reason (which was then fixed with the release of iOS 8.1).

Conclusion : at this €4 price tag, this is a handy Lightning-to-USB cable to have one or two around as an extra, but keep in mind that this cable might not stay supported by Apple in the long run.

Note : if your iPhone’s (or iPad’s) battery is completely exhausted and it shuts itself down because of ‘lack of power’, using this cable to recharge will take notably longer before ‘minimum level to operate’ is achieved (might even take up to 60 seconds as opposed to the regular 10 seconds), probably because this cable is significantly longer (200cm as opposed to the regular 100cm)

😉

Donate Button (MacManusNL)