fixed : cannot print PDF form from macOS Preview.app

Question :

I have received an eMail from a vendor that includes a dispatchnote PDF that I need to print.

The PDF opens fine in Preview.app, but when I try to print it, everything seems to work fine, only the print doesn’t come out of the printer…

I can’t find the problem : the PDF appears in the printer’s Job List, the status bar fills up completely, the printer makes some noise to indicate that it is receiving data, the print job is deleted from the Job List, and nothing comes out of the printer… there are no error messages, no indication what so ever that something went wrong… the pint just won’t come out of the printer…

I checked to see if there is something special about the PDF-file that might be causing this, but I can’t find anything special about it… the PDF is not locked or anything…

What can I do ?

 

Answer :

Even though it is not clear where this problem comes from, the solution is simple : use Adobe Reader (a.k.a. Adobe Acrobat Reader DC) or Adobe Acrobat Pro if you have it.

To do so, do this :

  • go to https://get.adobe.com/uk/reader/otherversions/
  • at Step 1, 2 and 3 set the right OS, language and version, then click the Download Now button to download Adobe Reader
  • when the download is done, install Adobe Reader on your Mac
  • then, open Adobe Reader
  • and open the hard-to-print PDF from Adobe Reader
  • as soon as it starts appearing on-screen, you can press [CMD] + [P] to get to the printing screen
  • from there, just try to print again…
    • note that this is not your regular macOS printing screen, so you might want to check if all settings are to your liking before you give the actual print-commando (you might have to set things like double sided printing again)

The fact that the file is not printing from Preview.app, but it is from Adobe Reader, might indicate that the PDF was created by Adobe Acrobat Pro on Windows and that there is a problem in the version of Acrobar Reader that was used that causes this problem to arise…

That’s it !

enjoy 😉

fixed : gmatevents prevented updates from being installed

Question :

I have auto-updating turned on in macOS 10.14 Mojave, but today I got an error message that “gmatevents” prevented updates from being installed”.

What is wrong and how do I fix it ?

 

Answer :

Gmatevents is an application that runs in the back of macOS when you install iTrash Ghost Mode. To get rid off it, do this :

  • go to Apple-menu (the Apple-icon top-left in the Finder)
  • open System Preferences from the pull-down menu
  • in the window that opens, click on Users & Groups
  • in the window that opens, click on the account of the person who is the Current User (on the left)
  • then click on the “Login Items” tab
  • in the list that opens, you will see “iTrashGhost”
  • select “iTrashGhost” then click the -(minus) button below the list
  • the “iTrashGhost” will now disappear from the list
  • exit System Preferences
  • you should no longer get the error message now

that’s it… enjoy 😉

fixed : where to get the OSX 10.8 Mountain_Lion installer ?

Question :

I have a Mac that can be upgraded to a more recent version of OSX (or macOS), but I never did so I’m still on MacOSX 10.7 Lion.

Today I need to install an application that needs a more recent version of OSX/macOS to run, so I need to upgrade.

I can find various new versions of OSX/macOS available for free through the Mac App Store application (which I have since I had MacOSX 10.6 Snow_Leopard), but I get an error saying that those won’t run.

Where can I get an official version of OSX 10.8 Mountain_Lion (or newer) ?

Answer :

If you have either MacOSX 10.6 Snow_Leopard or MacOSX 10.7 Lion installed on your Mac, your only option to upgrade your operating system to a newer version is to upgrade to OSX 10.8 Mountain_Lion first.

Here’s how to :

  • purchase OSX 10.8 Mountain_Lion from the official Apple-website here : www.apple.com/shop/product/D6377/os-x-mountain-lion
  • then wait to receive 2 eMails ; one including a PDF and one that includes a password
  • open the Mac App Store application
  • go to Featured –> Quick Links –> Redeem –> Redemption Code
  • typ the 12-digit Redemption Code from PDF in your eMail
  • then, wait for the download to complete (view in Mac App Store –> Purchases)
  • then, unlock

That’s it – enjoy !

fixed : my Mac can’t unzip this file I’ve downloaded

Question :

Someone just sent me a file over WeTransfer. After downloading it turns out to be a .zip-file, but when I double-click on it to unzip as usual, the Archive Utility does start the unzipping but ends in an error each time, claiming the .zip-file is broken.

I’m pretty sure the .zip-file isn’t broken… what can I do ?

 

Answer :

Even though OSX/macOS’s built-in Archive Utility is your default choice for zipping and unzipping files and folders, it turn out not to be the best choice for unzipping. (Especially .zip-files created on Windows PCs seem to be problematic every now and then…)

The solution is simple : just use an other app to unzip.

There are various payed alternatives like Stuffit Expander and WinZIP, but there’s no need to buy an app for this as most FREE apps ( like The Unarchiver ) will do just fine.

To install & use another app to unzip do this :

  • download a FREE zip/unzip-app from the Mac AppStore
  • after installation, lookup the .zip-file on your Mac ( it will probably still be in your Downloads folder or on your Desktop )
  • right-click on the .zip-file’s icon and select “Open with…” from the pop-up menu
  • then choose your zip/unzip-app from the list
  • …and wait for the file to unzip

That’s it ! enjoy 😉

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fixed : What to do with a winmail.dat attachment ?

Question :

I recently received an eMail that should include various attachments, but it only included one : a winmail.dat file.

When I try to open it, OSX tells me there is no app on my Mac that can handle this file.

What can I do ?

Answer :

There are various ways of solving this. (or rather : ‘handling this’, as fixing the actual cause isn’t something an end user can do)

But first, a little insight into the cause :

Long ago, when eMails were still text-only without layout and attachments were added as plain files, a lot of eMail-client makers wanted to improve their user experience and provide their users a layout-option for eMails. Microsoft then developed TNEF as a protocol for communication between their Outlook eMail-clients. But TNEF never made it into an eMail-communication industry standard. HTML (the web-layout protocol) was adopted as the industry-wide standard. MS Outlook never fully adopted regular HTML as it’s eMail-layout protocol. So, even though Outlook calls them HTML-eMail, they are actually being sent as TNEF-eMail, which is HTML-ish, but still MS Outlook-only…

Sometimes (in the chain of eMail-servers involved in eMail-communication) the sender’s Outlook-app (or MS Exchange client) sends out a TNEF-eMail, not a regular HTML-eMail. All receivers of the eMail that use Outlook (or MS Exchange) will not detect any irregularity, but any recipient who’s not using Outlook as their eMail-client will receive it as a text-eMail with only one attachment : a winmail.dat file.

So… this is not a Mac-problem, it isn’t even a problem for all non-Outlook users, it is just that the only way to prevent this from happening to you, is to use MS Outlook…

…but for most non-Outlook users, using Outlook is not an option…

Anyway… the solution …or rather the various options for solving this, as either the sender can prevent this from happening, or the recipient can find ways to open the windmill.dat file anyway :

Microsoft provides 2 options for the sender who wants to prevent this :

1. set Outlook to only send ‘Plain Text’-eMail to any future recipient :

in Outlook, choose “File” (or “Tools”), then “Options”, then “Mail” (or “Mail Format”), and then in “Compose in this message format”, choose “Plain Text”, then click “OK”

2. set Outlook to only send ‘Plain Text’-eMail to this specific recipient :

in Outlook’s Address Book, double-click on the recipient’s eMail-address, then in the “SMTP – Address” field choose delete (un-click) the check-mark at “Always Send To This Recipient iIn Microsoft Exchange Rich-Text Format”, then click “OK”

More info can be found on Microsoft’s website :

http://support.microsoft.com/kb/290809

Even though prevention is the better option, there are alternatives : if you are a recipient using OSX, you can find various apps to unpack winmail.dat files in the Mac App Store. Too bad, there are no free apps for this in the App Store, but there is a FREE one available here :

TNEF’s Enough

If you prefer an automatically updated app from the Mac App Store, and don’t mind paying for it, consider this one, which will unpack faster and has a more comprehensive and visually nicer interface :

Winmail Extractor

If you also need a winmail.dat unpacker-app for your iPhone and/or iPad, you can consider this one :

Klammer for iOS & OSX

There are FREE services available online also, that will convert your windmill.dat for you instantly. Just keep in mind that by using them, you are enabling these services to view the contents of your eMail and it’s attachments, so you are willingly giving up your privacy in suing them. An example :

winmail-dat.com

But, again : even the windmill-dat.com service itself advices you to prefer a dedicated (offline) winmail.dat conversion app (on your Mac) over the use of their service.

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