fixed : my Mac can’t unzip this file I’ve downloaded

Question :

Someone just sent me a file over WeTransfer. After downloading it turns out to be a .zip-file, but when I double-click on it to unzip as usual, the Archive Utility does start the unzipping but ends in an error each time, claiming the .zip-file is broken.

I’m pretty sure the .zip-file isn’t broken… what can I do ?

 

Answer :

Even though OSX/macOS’s built-in Archive Utility is your default choice for zipping and unzipping files and folders, it turn out not to be the best choice for unzipping. (Especially .zip-files created on Windows PCs seem to be problematic every now and then…)

The solution is simple : just use an other app to unzip.

There are various payed alternatives like Stuffit Expander¬†and¬†WinZIP, but there’s no need to buy an app for this as most FREE apps ( like The Unarchiver ) will do just fine.

To install & use another app to unzip do this :

  • download a FREE zip/unzip-app from the Mac AppStore
  • after installation, lookup the .zip-file on your Mac ( it will probably still be in your Downloads folder or on your Desktop )
  • right-click on the .zip-file’s icon and select “Open with…” from the pop-up menu
  • then choose your zip/unzip-app from the list
  • …and wait for the file to unzip

That’s it ! enjoy ūüėČ

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fixed : bad audio – is my iPhone broken ? (iOS 10)

Question :

I have a recent iPhone running iOS10, but lately I can’t hear people calling me and they can’t hear me when I phone them. There is a cracking noise which makes it impossible to use my iPhone for calling.

Is my iPhone broken ?

 

Answer :

Even though we cannot rule out that your iPhone is actually having a broken audio hardware issue on forehand, it’s more likely to be a software problem.

This problem is usually fixed by doing one of these resets ( first, be sure to keep your SIM’s PIN-code at hand as you might need it ) :

reset option #1 :

  • while your iPhone is on, press the physical MENU (on the front screen) and ON/OFF (on top or on the right side) buttons at the same time until the screen goes black and after a few seconds the white Apple-logo reappears
  • wait for your screen to rebuild¬†; then¬†your iPhone has been reset and you can test if¬†your audio works properly while calling

reset option #2 :

  • while your iPhone is on, press the physical ON/OFF button (on the right side of your iPhone) until the ON/OFF slider appears on screen
  • set the ON/OFF slider to OFF and wait for the screen to go black
  • now¬†turn your iPhone back on by pressing the ON/OFF button and wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling

usually, that’s it… that’s all you need to fix this…

…but if neither of these resets work for you, your iPhone’s audio hardware is probably broken and you should have your iPhone repaired at an Apple Store or Apple repair-centre.

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fixed : deleting photos to free up memory on your iPhone

Question :

I have a 16GB iPhone running iOS10, and it freezes whenever I want to take a photo… I get an error message that there’s no memory left on my iPhone so I can’t continue…

I checked and it turns out that I have literally 1KB (yes, only 1KB, not even 1MB…) left as free memory… and most of my 16GB is occupied by Photos.app (about 12GB)…

How do I free up space without deleting valuable photos and videos ?

 

Answer :

The best way (if not the only) to free up space on your iPhone will be to delete a lot of photos and videos, in your case. The way to do that without running the risk of throwing away photos and videos that you would have liked to backup it this :

  • connect your iPhone to your Mac using a USB-cable
  • open the Photos.app on your Mac
  • click on your iPhone, which is listed on the left side
  • now, in the main window, go to the photos that are displayed as ready to import (photos that aren’t on your Mac already are automatically filtered out by Photos.app
  • from that selection of (un-imported) photos and videos, select ONLY those photos you want to keep
  • import that selection onto your Mac
  • first check if all photos and especially all videos (as those are not being transferred automatically through iCloud syncing) you selected have been imported
  • then unplug your iPhone’s USB-cable
  • then delete all video’s you can, and if that isn’t enough, delete¬†all photos¬†older than about one year from your iPhone
  • Please, note that iCould will only contain the most recent photos (usually not the videos)
  • now, restart your iPhone by simultaneously pressing the two main physical buttons : both the menu-button (just below the screen on the¬†front side) and the ON/OFF-button (top side or right side)
  • then check¬†if¬†you have enough free space on your iPhone now
  • if not, delete more photos from your iPhone (in the way explained above)
  • …then restart your¬†iPhone

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fix/tip : how to handle spam iCloud Calendar event invitations ?

Question :

Lately, I received some spam event invitations in Calendar and in my notifications, both on my iPhone/iPad and on my Mac. What can I do to get rid of them ?

 

Answer :

This is a very new and very annoying kind of spam that especially targets iCloud. Unfortunately, Apple doesn’t have a proper solution for this problem yet.

While we are waiting for Apple to come up with a solution (let’s hope it will be¬†an “only contacts can send Calendar event invitations” option or a White List or Black List option), there are some things you can do to minimise the annoyance :

BEWARE : do NOT react to the invitation by clicking either “Maybe”, “Decline” nor “Accept” as each of those will send a notification to the sender ! doing so acknowledges to the sender that your iCloud account is active and will therefore trigger more and more spam Calendar invitations for you !¬†

Apart from disabling iCloud Calendar event invitations altogether (which you can do on the iCloud.com website), the best option for now is this :

  • in Calendar-app on your Mac, go to File –> New Calendar
  • there you can create a new calendar¬†;¬†you’ll see it appear in your list of calendars and¬†name it something like “Spam” (or “Trash” or something alike)
  • then look up the spam Calendar entry in your Calendar and right-click on it
  • in the popup-list that appears, select Calendar¬†–> Spam
  • now it will be in your Spam calendar
  • in the list of calendars (on the left) you can now uncheck the Spam calendar to hide this spam event from view
  • now, right-click on the “Spam” name in the list of calendars (on the left)
  • in the popup-list that appears, click on “Get Info”
  • in the pulldown-window that appears, put a checkmark at “Ignore alerts” and click “OK”
  • note : even though it’s annoying, learn to live (for now) with the fact that the spam event invitation will still be listed in your list of Calendar event invitations… if you accidentally clicked on it, click outside the popup-window to close it, do¬†NOT¬†click “Maybe”, “Decline” or “Accept” ! …and yes, the number-badge on your event inbox is annoying and confusing…
  • then, if you see a notification popup floating above your Desktop top right, click on “Close”, to make it go away… do NOT click “Accept” !
  • then, on your iPhone (and/or iPad), open the Calendar-app and click on “Calendars” (bottom middle, between “Today” and “Inbox”)
  • in the Calendars screen that opens, under ICLOUD, find your spam calendar (listed as “Spam” or whatever you named it)
  • first, uncheck the checkmark in front of it (to make the spam calendar invisible)
  • then click on the “i” (info) icon behind it
  • in the Edit Calendar screen that opens, scroll down, and make sure that at NOTIFICATIONS, the switch at “Event Alerts” is OFF
  • then click “Done” to save and exit and click “Done” again to also exit the next screen

Now if you get new spam event invitations, put them in your spam calendar to make them invisible also :

  • either [1] on your iPhone (or iPad) : look up the spam event in your calendar (not in your Inbox), it will be a greyed-out event, click on it and in the next screen (“Event Details”) at “Calendar” set it to “Spam” (or whatever you named your spam calendar)
  • or [2] on your Mac : look up the spam event in your calendar (not in your Event Inbox, nor in your Notifications), it will be a greyed-out event, right-click on it, then set Calendar to “Spam”¬†(or whatever you named your spam calendar)

If you really want to get rid of all spam events, spam event badges and spam event notifications you can also completely delete your spam calendar, by doing this :

  • either [1] on your iPhone (or iPad) : in Calendar-app, click on “Calendars” (bottom middle) and in the next screen (“Calendars”) at “Spam” click on the “i” (info) icon ; then in the next screen (“Edit Calendar”), scroll down and click on “Delete Calendar”
  • or [2] on your Mac : in Calendar-app click on “Calendars” until the list of your calendars appears at the left, then go to¬†“Spam”,¬†right-click on it and select “Delete” from the popup-list

That’s it…

However : if you only get very few¬†spam event invitations, you can delete the “Spam” calendar each time, but if you frequently get spam event invitations¬†that will cost you too much time, don’t bother doing it each and every time…

Good Luck !

Let’s hope Apple comes up with a proper solution soon ūüėČ

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fixed : quickly clear all personal data from your old iPhone before donating it to your child

Question :

I just got a new iPhone, and now I want my child to have my previous iPhone. However, I want to clean out all my content before giving the iPhone away, so my child can start with a clean new iPhone.

Is there an easy way to do that ?

 

Answer :

Yes, doing so is rather easy, but it can only be done this simply if you can access the iPhone using the previous owner’s login (to prevent stolen iPhones from being erased before they can be traced).

For a quick ‘clean install’ of your iPhone (or iPad), just do this :

  • login to the iPhone using the previous (or actually still ‘current’) user’s login-pin or fingerscan
  • open the Settings app
  • in the Settings page that opens, scroll down a little and click on General
  • in the General page that opens, scroll down to the bottom an click on Reset
  • in the Reset page that opens, click on “Erase All Content and Settings”
  • now follow all directions given on your iPhone, then wait while it’s being reset
  • finally, the iPhone will reboot and you will have a ‘virgin-like’ iOS

Now, your child can start with a clean iPhone ūüėČ

BEWARE : if you are donating your iPhone to charity or to someone you don’t know too well or to someone your don’t trust 100%, do not use this simple method to clean your iPhone ! as it does not fully protect you from people still being able to get some of your old data from your iPhone… (…and steal your photo’s, credit card info or even identity) ; in that case, hook your iPhone up to a computer and erase it’s memory with multiple overwrites (7 or more overwrites is considered ‘safe’) before doing a new install of iOS ; note that you might need extra software to do so

enjoy !

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fixed : how to change my Home-location in the TomTom app for iOS ?

Question :

I recently moved to a new home, so I’ve changed my Home-location in AddressBook. But whenever I use the TomTom navigation app on my iPhone, and select Home, it still selects my old address and directs me there… not having noted that, I ended up on the wrong side of town last night…

What is wrong ?

 

Answer :

The TomTom.app for iOS has it’s own location set for ‘Home’. You probably set that up long time ago, when you started to use the app and forgot about it.

To change the Home-location setting inside the TomTom.app, do this :

  • open the TomTom.app on your iPhone
  • when you see the regular navigation map screen, swipe from left to right
  • when the “Menu” screen appears, scroll down and click on¬†“Change Settings”
  • in the “Settings” screen that appears, click on the top line (listing your name with a green home-icon in front of it)
  • now the “Set Home Location” screen opens and you can choose a way to input a new Home-location ; these are the easiest ways of doing so :
    • click “People”, then “Contact”, then type your own name in the Search-field, select yourself when you are listed, then select your Home-location from your AddressBook
    • click “Address” and input¬†your new home address as if it was a new destination

That’s it !

enjoy ūüėČ

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