Monthly Archives: January 2016

fixed : close that one window that blocks off the rest of Safari

Posted on by
2

Question :

While browsing the internet using Safari, I suddenly got a popup window which I can’t close. I expect it to be a scam, as there is only one button ; an OK-button.

As I don’t agree with the text I am supposed to agree on, and I don’t trust the sender either, I just want to close this popup-window. But the red ‘Close Window’-button is not responding, and I can’t switch to any other open browser windows either. Safari seems to hang.

I could of course restart Safari, but I have several windows open I haven’t saved yet and it would be a real hassle to loose them…

Isn’t there any way to shut this popup down without loosing any other open windows ?

 

Answer :

The popup you have encountered is most definitely a scam-popup, as there is no option to ‘not agree’.

It’s rather simple to get out of this awkward situation :

  1. shut down your WiFi-connection : goto the ‘piece-of-pie’ icon in the top menu bar of the Finder –> then select “Turn Wi-Fi Off” from the pulldown menu that appears
  2. pull the ethernet-cable from your Mac
  3. now you’re disconnected from the Internet, you can safely click on the OK-button in the popup-window
  4. the popup-window will now close, and you will now be able to normally use Safari again
  5. now close all other windows you don’t need to have open
  6. even though you could now reconnect to WiFi- or Ethernet-internet, it’s recommended to do the following first
  7. still without internet-connection, open a new browser window : File –> New Window (or just press the CMD + N key-combo)
  8. then open the Reading List sidebar in that fresh window : View –> Show Reading List Sidebar (or just press the SHIFT + CMD + 2 key-combo)
  9. now drag all open browser windows you want to keep to the reading list
  10. when done, clear Safari’s history and website data : Safari –> Clear History…
  11. in the popup window that opens asking you to “Clear history will delete related cookies and other website data.” click on the “Clear History”-button
  12. then close Safari
  13. then reconnect to the Internet (either via WiFi or Ethernet-cable)
  14. and reopen Safari

…you can now find all previously open windows in the Reading List

 

enjoy !

Donate Button (MacManusNL)

fixed : international YouTube for teenagers on age restricted iPad

Posted on by
Reply

Question :

My children have an age-restricted iPad, but ever since Google/YouTube upscaled the age-restriction of the YouTube-app to 17+ in 2015 they can no longer view YouTube video’s on their iPad, not even in Safari.

As they are young teenagers, I would like to enable them to view YouTube videos on their iPad, but I don’t want to upscale their age-restriction to 17+ for a few years.

Is there any way to do this ?

 

Answer :

Since Google (the (step)mother of YouTube) upscaled the age-restriction to 17+ in 2015, they have also introduced the new YouTube Kids-app which has just a 4+ age-restriction.

You can get the YouTube Kids-app here :

iOS YouTube Kids-app

…however, as Google advertises this as a “made for ages 5 and under”, this is not for teenagers…

on top of that, the YouTube Kids-app is only available in the US iTunes store, even though it’s claimed to be available in most international languages…

…luckily, there are some alternatives for international teenagers :

iOS VideoTube-app

iOS Tubex Video and Music-app

iOS Tubex Free Music and Video Player-app

all three are available internationally and only have a 12+ age-restriction

and even tough both Tubex-apps use the same name, they are entirely different apps made by different developers…

note that none of these are endorsed by either YouTube, Google or Apple, but that doesn’t have to be problematic of course…

enjoy !

Donate Button (MacManusNL)

fixed : can’t delete unnamed app without icon from iPad

Posted on by
Reply

Question :

I have an icon on my iPad that has a generic icon and no name. If I double click it, the name turns into “Waiting…” and nothing happens, even after a long wait. If I try to delete it, I get the small X-tag, and if I click on it, I get a window saying :

Delete ‘  ‘

Deleting ‘  ‘ will also delete all of its data.

…and two options to click on : “Delete” and “Cancel”

…still no name of the app is given, and since the icon is generic (a.k.a. “empty” ; showing only a greyish-white icon with a dark grey grid, some circles and diagonals) I still don’t know how to delete it.

What can I do to fix this ?

 

Answer :

For some reason (unknown and probably irrelevant also) this app has stalled during an update or even during it’s initial install. To figure out the actual name of the app, do this :

  • in iOS, go to “Settings” –> “General” –> “Restrictions”, and make sure you have permission to delete apps and change accounts
  • then, go to “Settings” –> iTunes and App Store and log out
  • then, when in iOS8, go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ; in the next window, click on “Backups” ; in the next window, click on “Show all apps”
  • or when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app that has a generic icon in the list of apps you see
  • write down the name of that app (the one with the generic icon)
  • then, when the Menu-button has a white square icon on it, restart your iPad (or iPhone) by simultaneously pressing the Menu-button (below the screen) and the ON/OFF-button (on the right top edge of your iPad’s/iPhone’s housing, hold this key-combo until your iPad/iPhone shows a white Apple-logo on a black screen, then release
  • or, when the Menu-button has fingerscan, restart your iPad (or iPhone) in the way described in this post
  • when the reset is done, login to your iPad (or iPhone) if you have an access pincode on it
  • then, go to “Settings” –> iTunes and App Store and login
  • then, when in iOS8, go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ; in the next window, click on “Backups” ; in the next window, click on “Show all apps”
  • or when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app has still with the name that you wrote down (this app may or may not have a generic icon now) and click on it
  • in the next window click “Delete App”
  • then click the Menu-button to get back to the main screen
  • then go to the “App Store”-app –> “Purchased” –> “Not on this iPad” (“Not on this iPhone”)
  • in the list, find the app with the name you wrote down and (re)download it from the App Store by clicking on the ‘cloud with blue downward arrow’-icon behind its name
  • when the app starts downloading, click on the Menu-button to return to the main screen
  • finally, turn restrictions back on if you had any initially (in “Settings” –> “General” –> “Restrictions”)

…that’s it – enjoy !

Donate Button (MacManusNL)

fixed : animated GIFs not playing in Preview.app

Posted on by
Reply

Question :

For my work I regularly get animated-GIF for online advertising campaigns send to me offline. As it turns out I can only view them in the Finder’s preview, but when I double-click on them, they open in Preview.app as a static picture…

What can I do ?

 

Answer :

As any .gif-file is considered as a picture by OSX, both static and animated GIFs will be opened in Preview.app by default. Too bad, but Preview.app can only display static pictures, no movies, nor dynamic pictures…

The solution is simple ; just make OSX by default open all .gif-files in an application that can handle animations, like your web browser.

to do so :

  • locate and select any of your animated .gif-files in the Finder
  • then press the [cmd]+[i] key-combo on your keyboard (a.k.a. “get info”)
  • in the info-window that opens, scroll down to “Open with:”
  • make sure the triangular arrow in front of “Open with:” is pointing down
  • if the triangular arrow is pointing to the right, click on it
  • just below “Open with:” you will see “Preview (default)”
  • click on that, and change it to “Safari” (or any other application that can handle animated GIFs, if you don’t see the application you’re looking for listed, select “Other…” and select the one you prefer from you Applications folder)
  • then, don’t forget to click on the “Change All…”-button also

…that’s it, from now on, any .gif-file on your Mac will be opened in Safari (or your chosen alternative) by default, and you will see all animated-GIFs opened as animations when you lick on them.

enjoy !

😉

Donate Button (MacManusNL)

fixed : can’t pair iPhone to Bluetooth JVC car stereo

Posted on by
54

Question :

I have paired my iPhones to my JVC KD-X250BT car stereo in the past, and this has worked great ever since. But when I recently switched to a new iPhone I had to upgrade the Bluetooth iPhone-pairing I couldn’t get it to work any longer… even with the manual at hand I couldn’t figure out how to do it… the manual doesn’t reflect the actual situation, and I can’t remember how I did the pairing previously…

What is the right procedure ?

 

Answer :

As you mentioned, the JVC KD-X250BT manual isn’t exact, so it isn’t very helpful…

So here are the right procedures for pairing and unpairing your iPhone(s) to and from the JVC KD-X250BT car stereo [ these directions might also work for other JVC car stereo sets ] :

paring your iPhone :

  • on your iPhone [ only if it has been paired before ] – in Settings under Bluetooth : delete JVC UNIT (*)
  • switch Bluetooth OFF
  • switch Bluetooth ON
  • in Bluetooth, at Devices : select JVC UNIT
  • on your car stereo – the text BT PAIRING is displayed
  • check if the code displayed on your iPhone is exactly the same as the code on your car stereo display
  • if so, – on your car stereo – press once on the MENU-button (the main big round tuning button) to accept
  • and – on your iPhone – click OK
  • now pairing is in progress : – on your car stereo – PAIRING is blinking on your display
  • when pairing is successful : – on your car stereo – your display says COMPLETED
  • now – on your iPhone – check in Settings under Bluetooth if JVC UNIT is registered as Connected ; if not, initiate the connection by selecting JVC UNIT from the list

…that’s it : you’re done 😉

 

unparing an iPhone that’s not around :

  • switch OFF Bluetooth on all iPhones (and other Bluetooth-devices around) in your car
  • on your car stereo –  press and hold the MENU-button (the main big round tuning button) until DEMO is displayed on screen
  • turn/dial the MENU-button until BLUETOOTH is displayed on screen, then click
  • then turn/dial to DELETE PAIR, then click
  • then turn/dial until the iPhone’s name is displayed, then click
  • then turn/dial to DELETE YES, then click
  • when DELETED is displayed, the unpairing is complete
  • to finish, switch Bluetooth back on in all devices that previously had it

…that’s it !

(*) unpairing an iPhone that you have nearby :

  • on your iPhone – go to Settings, then choose Bluetooth
  • in the list of paired Bluetooth-devices (MY DEVICES), click on the ‘info-icon’ at the right of JVC UNIT
  • in the screen that opens, click on ‘Forget This Device’ and wait…
  • when you’re automatically put back into the previous screen and the JVC UNIT is no longer in the ‘MY DEVICES’-list, you’re done…

…that’s it 😉

Donate Button (MacManusNL)

 

fixed : old hard reset procedure doesn’t work on new iPhones with finger scan

Posted on by
2

Question :

I just encountered an error (or bug) in iOS forcing me to do a hard reset on my iPhone, but when I try the good-old reset-procedure by pressing both the MENU- and POWER-button simultaneously, there’s no reset… just a click-sound and a screenshot photo being taken…

What’s going on ?

 

Answer :

For all iPhones (and iPads) that still have the MENU-button (*) without fingerscan [ so all iPhones up until and including the iPhone 5 and 5c ], the procedure for a hard reset is :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the MENU- and POWER-buttons (*) of your iPhone/iPad simultaneously until the entire screen turns black and the Apple logo reappears
  • then release both buttons and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

…that’s it

For all iPhones that have the new fingerscanning MENU-button (*) [ so all iPhones starting from the iPhone 5s and iPhone 6 and newer ], the above procedure does no longer work, so there is a new procedure for a hard reset :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the POWER-button (*) until the screen goes fuzzy and the ‘slide to power off’-slider appears
  • then release the POWER-button and slide the slider to the right to turn the iPhone off
  • wait for the screen to go black
  • then press and hold the POWER-button until the Apple logo (re)appears
  • then release the POWER-button and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

UPDATE : since iOS 9.3 the ‘old’ procedure for a hard reset was re-introduced as an extra for the newer fingerscanning iPhones, so these can now also be reset by simultaneously pressing & holding the MENU- and POWER-buttons 

…that’s it

(*) the MENU-button is the button that is on the front side of your iPhone or iPad just below the screen :

  • on iPhones up until the iPhone 5 and 5c, the MENU-button has a ’rounded square’ icon on it
  • on iPhone 5s, iPhone 6 and newer, the MENU-button has no printing on it, but it has an (invisible) fingerscanning-sensor inside

…the POWER-button is the button that is used to turn the iPhone/iPad screen ON and OFF :

  • on iPhones up until the iPhone 5c and 5s, the POWER-button is on the top-side of the iPhone (just like it is on iPads)
  • on iPhone 6 and newer, the POWER-button is on the right-side of the iPhone

Donate Button (MacManusNL)

fixed : no audio on iPhone, just an annoying beeping noise

Posted on by
Reply

Question :

Today the output-sound of my new iPhone 6s turned into complete noise. No matter which app I use, be it YouTube, iTunes Music or online TV, all sound is reduced to an alternating beep-sound. I can turn the volume down (or up), but it doesn’t go away, no matter what I try…

What can I do ?

 

Answer :

Regardless of the exact cause of the error you run into… your best option when encountering weird behavior of your iOS-device (iPhone/iPad) is to do a reset.

For your audio-problem this is tested and proven to work also.

For the iPhone 6s the reset-procedure is a little different from the one used on previous iPhones (*) :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the POWER-button until the screen goes fuzzy and the ‘slide to power off’-slider appears
  • then release the POWER-button and slide the slider to the right to turn the iPhone off
  • wait for the screen to go black
  • then press and hold the POWER-button until the Apple logo (re)appears
  • then release the POWER-button and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

…that’s it

😉

 

On previous iPhones the reset-procedure is :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the MENU- and POWER-buttons of your iPhone/iPad simultaneously until the entire screen turns black and the Apple logo reappears
  • then release both buttons and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

…that’s it

enjoy !

Donate Button (MacManusNL)