fixed : Passpartout The Starving Artist game for iOS

Question :

My children have seen all the raving YouTube-reviews about the painting game Passpartout The Starving Artist by Flamebait Games. Now they want to play the game themselves, but they don’t have a Mac or a PC…

Is there a way to play Passpartout The Starving Artist on their iPad ?


Answer :

Yes, there is an official iOS-version of the Passpartout The Starving Artist game for sale on the iOS App Store :

Passpartout The Starving Artist for iOS

…so now you can play the game, and paint with more natural motions than you problably could on your Mac ¬†(especially if you have an iPad Pro with a stylus)

And you’re in luck : it runs not only on iPads, but on iPhones also ūüėČ

more exactly : it runs on iPhone 5s, iPhone 6 and newer, iPad mini 2 and newer, iPad Air & iPad Pro (and even iPod Touch 6th gen)

NOTE : if you are looking for Passpartout The Starving Artist for Mac, look here


fixed : can’t delete unnamed app without icon from iPad

Question :

I have an icon on my iPad that has a generic icon and no name. If I double click it, the name turns into “Waiting…” and nothing happens, even after a long wait. If I try to delete it, I get the small X-tag, and if I click on it, I get a window saying :

Delete ‘ ¬†‘

Deleting ‘ ¬†‘¬†will also delete all of its data.

…and two options to click on : “Delete” and “Cancel”

…still no name of the app is given, and since the icon is generic (a.k.a. “empty” ; showing only a greyish-white icon with a dark grey grid, some circles and diagonals) I still don’t know how to delete it.

What can I do to fix this ?


Answer :

For some reason (unknown and probably irrelevant also) this app has stalled during an update or even during it’s initial install. To figure out the actual name of the app, do this :

  • in iOS, go to “Settings” –> “General” –> “Restrictions”, and make sure you have permission to delete apps and change accounts
  • then, go to “Settings” –> iTunes and App Store and log out
  • then,¬†when in iOS8, go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ;¬†in the next window, click on¬†“Backups” ;¬†in the next window, click on “Show all apps”
  • or when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app that has a generic icon in the list of apps you see
  • write down the name of that app (the one with the generic icon)
  • then, when the Menu-button has a white square icon on it, restart your iPad (or iPhone) by simultaneously pressing the Menu-button (below the screen) and the ON/OFF-button (on the right top edge of your iPad’s/iPhone’s housing, hold this key-combo until your iPad/iPhone shows a white¬†Apple-logo on a black screen, then release
  • or, when the Menu-button has fingerscan, restart your iPad (or iPhone) in the way described¬†in this post
  • when the reset is done, login to your iPad (or iPhone) if you have an access pincode on it
  • then, go to “Settings” –> iTunes and App Store and login
  • then,¬†when in iOS8,¬†go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ;¬†in the next window, click on¬†“Backups” ;¬†in the next window, click on “Show all apps”
  • or¬†when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app has still with the name that you wrote down (this app may or may not have a generic icon now) and click on it
  • in the next window click “Delete App”
  • then click the Menu-button to get back to the main screen
  • then go to¬†the “App Store”-app –> “Purchased” –> “Not on this iPad” (“Not on this iPhone”)
  • in the list, find the app with the name you wrote down and (re)download it from the App Store by clicking on the ‘cloud with blue downward arrow’-icon behind its name
  • when the app starts downloading, click on the Menu-button to return to the main screen
  • finally, turn restrictions back on if you had any initially (in “Settings” –> “General” –> “Restrictions”)

…that’s it – enjoy !

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fixed : old hard reset procedure doesn’t work on new iPhones with finger scan

Question :

I just encountered an error (or bug) in iOS forcing me to do a hard reset on my iPhone, but when I try the good-old reset-procedure by pressing both the MENU- and POWER-button simultaneously, there’s no reset… just a click-sound and a screenshot photo being taken…

What’s going on ?


Answer :

For all iPhones (and iPads) that still have the MENU-button (*) without fingerscan [ so all iPhones up until and including the iPhone 5 and 5c ], the procedure for a hard reset is :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the MENU- and POWER-buttons (*) of your iPhone/iPad simultaneously until the entire screen turns black and the Apple logo reappears
  • then release both buttons and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

…that’s it

For all iPhones that have the new fingerscanning MENU-button (*) [ so all iPhones starting from the iPhone 5s and iPhone 6 and newer ], the above procedure does no longer work, so there is a new procedure for a hard reset :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the POWER-button (*) until the screen goes fuzzy¬†and the ‘slide to power off’-slider appears
  • then release the POWER-button and slide the slider to the right to turn the iPhone off
  • wait for the screen to go black
  • then press and hold the POWER-button until the Apple logo (re)appears
  • then release the POWER-button and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

UPDATE : since iOS 9.3 the ‘old’ procedure for a hard reset was re-introduced as an extra for the newer fingerscanning iPhones, so these can now also be reset by simultaneously pressing & holding the MENU- and POWER-buttons¬†

…that’s it

(*) the MENU-button is the button that is on the front side of your iPhone or iPad just below the screen :

  • on iPhones up until the iPhone 5 and 5c, the MENU-button has a ’rounded square’ icon on it
  • on iPhone 5s, iPhone 6 and newer, the MENU-button has no printing on it, but it has an (invisible) fingerscanning-sensor inside

…the POWER-button is the button that is used to turn the iPhone/iPad screen ON and OFF :

  • on iPhones up until the iPhone 5c and 5s, the POWER-button is on the top-side of the iPhone (just like it is on iPads)
  • on iPhone 6 and newer, the POWER-button is on the right-side of the iPhone

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test : is the HEMA 8pin Lightning-to-USB cable Apple Certified ?

Question :

I saw this good looking Lightning-to-USB cable for iPhone and iPad at my local (Dutch) HEMA store : HEMA has named it “8pin USB Charging Cable – extra long (2m)”.

Since it only costs ‚ā¨4 it’s far cheaper to have around as an extra than the original Apple Lightning-to-USB cables. But I’ve purchased some third party and white label Lightning-to-USB cables previously, and most¬†cheaper ones all give the “This cable or accessory is not certified and may not work reliably with this iPhone.”-warning and I don’t want any new cables giving me that same error message.

How can I make sure that this HEMA Lightning-to-USB cable is ‘Apple Certified’ ?

Answer :

The HEMA Lightning-to-USB is available in various colors :

blue HEMA 8pin USB Charging Cable

orange HEMA 8pin USB Charging Cable

mint (pale green) HEMA 8pin USB Charging Cable

But there’s no way to be sure if it’s a 100% Apple Certified cable, since such a certification¬†is not explicitly mentioned on the box…

The only things that are mentioned on the box are :

– for use with iOS-devices running up to iOS 7.1

– supported iOS-devices include the iPhone 5/5C/5S, iPad & iPad mini Retina, iPad mini, iPad Air, iPod nano, iPod Touch

…so basically, it’s a cable suited for any iOS-device that doesn’t have the ‘old’ broad (30pin) iPod-connector but the new (8pin) Lightning-connector, which would include the iPhone 6 & 6Plus also…

And what about iOS-devices running iOS 8 ?

That’s a “you won’t know until¬†you try” situation :

From my own experience, I have not encountered the “This cable or accessory is not certified and may not work reliably with this iPhone.”-warning yet on these iOS-devices :

iPhone 5 (2012) & iOS 8.1

iPad mini (2012) & iOS 8.1

iPad mini 2 “Retina” (2013)¬†&¬†iOS 8.1

…that doesn’t mean that this cable will always be seen as a “Apple Certified”-cable at any time in the future however… there is mention that the “Not Certified”-warning did pop up in some situations, but the cause of those was not figured out… it might just have been an ill-produced sample, or it may have been¬†incompatibility with iOS 8.0 only for some reason (which was then fixed with the release of iOS 8.1).

Conclusion : at this ‚ā¨4 price tag, this is a handy Lightning-to-USB cable to have one or two around as an extra, but keep in mind that this cable might not stay supported by Apple in the long run.

Note : if your iPhone’s (or iPad’s) battery is completely exhausted and it shuts itself down because of ‘lack of power’, using this cable to recharge will take notably longer before ‘minimum level to operate’ is achieved (might even take up to 60 seconds as opposed to the regular 10¬†seconds), probably because this cable is significantly longer (200cm as opposed to the regular 100cm)


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fixed : photo delete-button greyed out on iPad

Question :

On my iPad, I want to free up some memory space by deleting some old photos, but when I go into the Photos-app, and select the photos I want to delete, the Delete-button is greyed out. At first I thought it might have something to do with restrictions I had set on my iPad, but I couldn’t find any restriction option regarding the deleting of of photos.

When I investigated a little further, it turns out that the Delete-button is available for my newest photos, but not for the older photos… that’s where things get confusing…

How can I make the Delete-option available for all photos ?


Answer :

The exact cause of your problem is not known, but the solution turns out to have something to do with photos that are supposed to be kept in-sync with your Mac (or PC).

The solution is the following :

– connect your iPad (or iPhone) to your Mac (or Windows-PC) using the USB-cable

[note : the computer you connect to should be the one that you have set as the primary computer to connect to when you originally set up your iPad/iPhone from iTunes on MacOSX or Windows]

– on your Mac or PC, open iTunes and go to the iPad/iPhone’s settings and click on the “Photos” tab

– if you’re on a Mac, make sure that there is NO¬†checkmark at “sync to folder” or “sync to iPhoto”

– if you’re on a Windows-PC, make sure there is NO checkmark at “sync to folder”

–¬†wait for the iTunes syncing proces to finish, then disconnect your iPad/iPhone

– when you open the Photos-app on your iPad/iPhone now, you will see that all photos now have the Delete-button available

That’s it !

Good Luck !

Enjoy !


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fixed : transfer “on my iPhone” notes to iCloud

Question :

I have notes on my iPhone (in the iOS Notes app), that I was expecting to show up on my Mac also (in the OSX Notes app) since I have both of them connected to iCloud, but only half of my notes seem to sync…

How can I get all of them to sync via iCloud ?

Answer :

When you are using iOS 7 (or iOS 8) and OSX 10.9 Mavericks (or OSX 10.10 Yosemite), you might have multiple accounts that are syncing their notes to Notes, not only through iCloud, but though other IMAP eMail-accounts as well…

Your best option probably is to transfer all your notes to iCloud and then only use iCloud to sync notes…

Here’s how to do that :

1- on your iPhone (or iPad) open the Notes app, and click on “Accounts” ; in the next window you’ll see multiple accounts listed

2- then, on your Mac, open the Notes app, and go to View –> Show Folders List ; if you click that, a menu pane called “All Notes” will open at the left of the Notes-window ; check to see if all those accounts match the ones listed on your iPhone

3- if they match, proceed to step 4 ; if not, go to Notes –> Accounts, and the ¬†“Internet Accounts” window from the System Preferences will open ; there, select the (eMail-) accounts of the missing accounts, an click them ; in the next window, make sure there’s a checkmark at “Notes” for each desired account

4- then, in the in OSX, select each non-iCloud account from the menu on the left and click on “Notes” ; if any notes are listed there, select one of them and then type the CMD+A key-combo to select all of them and type the CMD+C key-combo to copy all

5- then, go to the iCloud Notes, and type the CMD+V key-combo to transfer these notes to iCloud

6- repeat this copy process for all accounts listed, until all notes are copied to iCloud

7- only when you’ve double-checked that all notes are now in iCloud (also), delete the ones in the other accounts (and/or disable the accounts on your Mac)

8- then, on your iPhone (where the Accounts pages of the is still open), select “On My iPhone” and on the next page, click each note to open the note, and copy it into a new note (to do so, go to iCloud –> Notes ; then create a new note ¬†by clicking the +-button, and copy the info that new note) ; repeat this until all notes are now visible in iCloud –> Notes

9- Now, check on your Mac and iPhone, to make sure that all messages are now in the iCloud account

that should be it…

enjoy !


fixed : transfer game progress in iOS (without Game Center)

Question :

I want to transfer the game progress from our iPhone to our iPad, but since it’s our children’s iPad I don’t want to activate Game Center (and some games don’t even support Game Center).

I can’t find a way to do so in iTunes, since iTunes doesn’t seem to back-up game progress…

…is there any way to do this without jailbreaking my iOS-devices ?

Answer :

Yes !

Even though Apple’s Game Center app (and service) is a probably the easiest way to sync your game progress (and in-app purchases) among your iPhones and iPad, there may be various reasons why Game Center is no option for you (e.g. since not all iOS-games have Game Center-support).

The second-easiest way to transfer your game progress from one iPhone/iPad to another is via your Mac (or PC), using either iExplorer or DiskAid. Using either of both works nearly the same, and both can be used in FREE-mode, so here’s an explanation for using DiskAid only :

1- download and install DiskAid from this link (or iExplorer from this link)

2- make sure that every game that you want to transfer game progress file for is installed on both iDevices

3- startup DiskAid on your Mac (or PC) and connect both your iPhone and your iPad (or other iDevices) to your Mac (or PC) using the USB-cable

4- in DiskAid, select the iDevice you want the game progress you want to copy from (from the list on the left), click “Storage”, then “Apps”, then the app you want to copy the game progress from [note : even though all apps are listed alphabetically, the naming might be slightly different from the regular name, so you might not immediately find what you’re looking for where you would expect it…)

5- when the app’s folder opens, select all files displayed, then click the “Copy to Mac” button in the menu bar

6- in the pulldown screen that opens, click the “New Folder”-button to create a folder (for instance on your Desktop) where you want the game progress files to be ‘back-upped’, and call the folder something like “iOS game progress files”, then inside that folder, create another new folder (by clicking “New Folder” again) and give it the app’s name

7- repeat this process until you have folders with game progress back-ups for all games you need

8- then select the iDevice you want to copy the game progress files to (from the list on the left), click on “Apps”, then on the app you want to transfer the game progress files to, and then click the “Copy to Device”-button from the menu bar

9- in the pull-down window that opens, browse to the location where you have the game progress files on your Mac and select all of them, then click “Select”

10- then, check if the game progress files a now visible on your iPhone/iPad from DiskAid ; if not, right-click (or CTRL-click) on the app’s folder in DiskAid and select “Refresh” from the pulldown-menu (you might even have to do this a few times before they will appear)

…that’s it !

enjoy !

note : personally, I like the concept of the ‘both iDevices side-by-side’-layout, and the fact that the transfer is not going through a folder on your Mac, that can be found in the specialised AppTrans¬†(and AnyTrans) app, but I think their pricing is extreme, even with their ‘regular’ discount of about 60%… and I found that they don’t include sales-taxes in their advertised price, so they will charge you about 20% above their price-quote (which I do not regard very transparent, nor consumer-friendly)

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