fixed : my Mac can’t unzip this file I’ve downloaded

Question :

Someone just sent me a file over WeTransfer. After downloading it turns out to be a .zip-file, but when I double-click on it to unzip as usual, the Archive Utility does start the unzipping but ends in an error each time, claiming the .zip-file is broken.

I’m pretty sure the .zip-file isn’t broken… what can I do ?

 

Answer :

Even though OSX/macOS’s built-in Archive Utility is your default choice for zipping and unzipping files and folders, it turn out not to be the best choice for unzipping. (Especially .zip-files created on Windows PCs seem to be problematic every now and then…)

The solution is simple : just use an other app to unzip.

There are various payed alternatives like Stuffit Expander and WinZIP, but there’s no need to buy an app for this as most FREE apps ( like The Unarchiver ) will do just fine.

To install & use another app to unzip do this :

  • download a FREE zip/unzip-app from the Mac AppStore
  • after installation, lookup the .zip-file on your Mac ( it will probably still be in your Downloads folder or on your Desktop )
  • right-click on the .zip-file’s icon and select “Open with…” from the pop-up menu
  • then choose your zip/unzip-app from the list
  • …and wait for the file to unzip

That’s it ! enjoy 😉

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fixed : can’t delete unnamed app without icon from iPad

Question :

I have an icon on my iPad that has a generic icon and no name. If I double click it, the name turns into “Waiting…” and nothing happens, even after a long wait. If I try to delete it, I get the small X-tag, and if I click on it, I get a window saying :

Delete ‘  ‘

Deleting ‘  ‘ will also delete all of its data.

…and two options to click on : “Delete” and “Cancel”

…still no name of the app is given, and since the icon is generic (a.k.a. “empty” ; showing only a greyish-white icon with a dark grey grid, some circles and diagonals) I still don’t know how to delete it.

What can I do to fix this ?

 

Answer :

For some reason (unknown and probably irrelevant also) this app has stalled during an update or even during it’s initial install. To figure out the actual name of the app, do this :

  • in iOS, go to “Settings” –> “General” –> “Restrictions”, and make sure you have permission to delete apps and change accounts
  • then, go to “Settings” –> iTunes and App Store and log out
  • then, when in iOS8, go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ; in the next window, click on “Backups” ; in the next window, click on “Show all apps”
  • or when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app that has a generic icon in the list of apps you see
  • write down the name of that app (the one with the generic icon)
  • then, when the Menu-button has a white square icon on it, restart your iPad (or iPhone) by simultaneously pressing the Menu-button (below the screen) and the ON/OFF-button (on the right top edge of your iPad’s/iPhone’s housing, hold this key-combo until your iPad/iPhone shows a white Apple-logo on a black screen, then release
  • or, when the Menu-button has fingerscan, restart your iPad (or iPhone) in the way described in this post
  • when the reset is done, login to your iPad (or iPhone) if you have an access pincode on it
  • then, go to “Settings” –> iTunes and App Store and login
  • then, when in iOS8, go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ; in the next window, click on “Backups” ; in the next window, click on “Show all apps”
  • or when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app has still with the name that you wrote down (this app may or may not have a generic icon now) and click on it
  • in the next window click “Delete App”
  • then click the Menu-button to get back to the main screen
  • then go to the “App Store”-app –> “Purchased” –> “Not on this iPad” (“Not on this iPhone”)
  • in the list, find the app with the name you wrote down and (re)download it from the App Store by clicking on the ‘cloud with blue downward arrow’-icon behind its name
  • when the app starts downloading, click on the Menu-button to return to the main screen
  • finally, turn restrictions back on if you had any initially (in “Settings” –> “General” –> “Restrictions”)

…that’s it – enjoy !

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fixed : need to reinstall an app from the Mac AppStore

Question :

I used to use Microsoft’s SkyDrive without any problems in recent months. Recently Microsoft has changed the name of the app and the service to OneDrive, so I have ‘upgraded’ the app from the Mac AppStore, and it has run okay, but with various connection problems (maybe because I renamed the SkyDrive folder to the new OneDrive folder, so I didn’t have to move or duplicate files and pictures).

But that’s least of my worries. When I try to startup the OneDrive app now, I get an error message, indicating that I need to reinstall the OneDrive app. As this app is downloaded from the Mac AppStore, I looked up OneDrive in there, and it indicated “INSTALLED”, but there’s no option to reinstall…

How do I reinstall this app ?

Answer :

The solution is rather simple, but you might not consider it ‘obvious’ or ‘well documented’ in OSX :

– open the “Applications Folder”

– find the corrupted app you need to reinstall and drag it to the Trash

– open the “(Mac) App Store”-app, and find the app you need to reinstall

– when you’ve found it, you will see that it now indicates “INSTALL”, so just (re)install as usual

…that’s it

Enjoy !

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fixed : setup a LaCie Wireless Space WiFi-drive as a TimeCapsule alternative

Question :

I wanted to get wireless backup for my Mac using Time Machine, but since I’m on a rather tight budget, I searched for an alternative for the TimeCapsule…

I bought the LaCie Wireless Space, which is advertised as ‘wireless backup’ and ‘Time Machine compatible’ on the box, and the salesman even called it ‘a good Time Capsule alternative’…

…since it is advertised as such, I was hoping that the setup would be as ‘plug and play’ as the TimeCapsule, but even after a few tries, I’ve still not managed to get it working…

What should I do ?

Answer :

It’s true that the LaCie Wireless Space can be used as an alternative to the TimeCapsule (but for ease-of-use I would still prefer Apple’s own TimeCapsule, and the price difference is not that extreme as it used to be).

But setting it up can be quite a hassle, especially if you don’t get it right the first time.

The most straight-forward use would be to have the LaCie Wireless Space connected to your Internet-modem/WiFi-router using an Ethernet-cable. To get that setup (in the end), you need to first instruct the controller-software that’s on the LaCie to enable this. Here’s how to :

1- download the Wireless Space Setup software from the LaCie website :

http://www.lacie.com/us/support/drivers/driver.htm?id=10207

2- disconnect your Mac from the internet (both Ethernet and WiFi/AirPort) and quit all applications that use internet-connection (so quitting all other applications is a good thing to do)

3- plug the LaCie Wireless into the wall-power, and push the power-button to switch it on (the light at the front will turn on to indicate that the LaCie is on, during the setup-process the color may vary from blue to green to read (and back))

4- then copy the Wireless Space Setup software to your Applications folder and run it

5- in the screen that opens, select your Language, and click “Continue” in the next screen

6- on the following screen, select “Enable Wi-Fi” and click “Continue”

7- on the next screen, select “NAS Extender Wi-Fi” and click “Continue” (note that the naming and additional texts on this page are very confusing to most, but the pictures will shed some light on their meanings)

8- connect one of the LAN-ports (so NOT the internet-port) on the LaCie Wireless Space to your Mac using an Ethernet/UTP/LAN-cable (note that the orange light next to the ethernet connector will light up)

9- then click “Continue” in the Wireless Space Setup software, and wait for the LaCie Wireless Space to be found and listed

10- the click “Continue” again

11- on the next screen you will be asked for the info of your existing WiFi/AirPort-network, so type your Network’s Name, select WPA2 (the default Security Protocol for current WiFi/AirPort-networks ; if you have a very old WiFi/AirPort-network you might have to choose WEP or WPA, but those are not recommended), and type and re-typeyour WiFi/AirPort-password

12- then click “Commit” and wait for the LaCie Wireless Space to restart (the front-light will turn blue when ready)

13- now disconnect the Ethernet/UTP/LAN-cable from your Mac, and connect it to one of the regular LAN-ports on your internet-modem/WiFi-router (to do so, you will probably have to unplug the LaCie from power, move it toward your modem/router and reconnect and switch it on again there)

14- then reconnect your Mac to the internet (by reconnecting to the WiFi/AiPort-network, or by plugging the network-cable (an Ethernet/UTP/LAN-cable also) back into your Mac)

15- now, on your Mac, open a Finder-window and see if the LaCie Wireless Space is listed there (in the bottom right corner, under the “Devices” chapter) ; you will probably see it listed twice : once as “LaCie Wireless Space (My Space)” and once as “LaCie Wireless Space (Open Space)”

16- then, open the Time Machine application on your Mac

17- click the “Select Disk” button, and in the list select “LaCie Wireless Space (My Space)”

18- then switch the slider on the left to ON

…and go get yourself a drink, a meal, or a good night’s sleep until your first TimeMachine backup is being done

(note that the first TimeMachine backup might take hours to complete… that is normal…)

That’s it 😉

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FYI : the manual for the LaCie Wireless Space NAS / WiFi-drive can be found here :

http://www.manualowl.com/m/Lacie/Wireless-Space/Manual/