fixed : bad audio – is my iPhone broken ? (iOS 10)

Question :

I have a recent iPhone running iOS10, but lately I can’t hear people calling me and they can’t hear me when I phone them. There is a cracking noise which makes it impossible to use my iPhone for calling.

Is my iPhone broken ?

 

Answer :

Even though we cannot rule out that your iPhone is actually having a broken audio hardware issue on forehand, it’s more likely to be a software problem.

This problem is usually fixed by doing one of these resets ( first, be sure to keep your SIM’s PIN-code at hand as you might need it ) :

reset option #1 :

  • while your iPhone is on, press the physical MENU (on the front screen) and ON/OFF (on top or on the right side) buttons at the same time until the screen goes black and after a few seconds the white Apple-logo reappears
  • wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling

reset option #2 :

  • while your iPhone is on, press the physical ON/OFF button (on the right side of your iPhone) until the ON/OFF slider appears on screen
  • set the ON/OFF slider to OFF and wait for the screen to go black
  • now turn your iPhone back on by pressing the ON/OFF button and wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling

usually, that’s it… that’s all you need to fix this…

…but if neither of these resets work for you, your iPhone’s audio hardware is probably broken and you should have your iPhone repaired at an Apple Store or Apple repair-centre.

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fixed : quickly clear all personal data from your old iPhone before donating it to your child

Question :

I just got a new iPhone, and now I want my child to have my previous iPhone. However, I want to clean out all my content before giving the iPhone away, so my child can start with a clean new iPhone.

Is there an easy way to do that ?

 

Answer :

Yes, doing so is rather easy, but it can only be done this simply if you can access the iPhone using the previous owner’s login (to prevent stolen iPhones from being erased before they can be traced).

For a quick ‘clean install’ of your iPhone (or iPad), just do this :

  • login to the iPhone using the previous (or actually still ‘current’) user’s login-pin or fingerscan
  • open the Settings app
  • in the Settings page that opens, scroll down a little and click on General
  • in the General page that opens, scroll down to the bottom an click on Reset
  • in the Reset page that opens, click on “Erase All Content and Settings”
  • now follow all directions given on your iPhone, then wait while it’s being reset
  • finally, the iPhone will reboot and you will have a ‘virgin-like’ iOS

Now, your child can start with a clean iPhone 😉

BEWARE : if you are donating your iPhone to charity or to someone you don’t know too well or to someone your don’t trust 100%, do not use this simple method to clean your iPhone ! as it does not fully protect you from people still being able to get some of your old data from your iPhone… (…and steal your photo’s, credit card info or even identity) ; in that case, hook your iPhone up to a computer and erase it’s memory with multiple overwrites (7 or more overwrites is considered ‘safe’) before doing a new install of iOS ; note that you might need extra software to do so

enjoy !

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fixed : how to change my Home-location in the TomTom app for iOS ?

Question :

I recently moved to a new home, so I’ve changed my Home-location in AddressBook. But whenever I use the TomTom navigation app on my iPhone, and select Home, it still selects my old address and directs me there… not having noted that, I ended up on the wrong side of town last night…

What is wrong ?

 

Answer :

The TomTom.app for iOS has it’s own location set for ‘Home’. You probably set that up long time ago, when you started to use the app and forgot about it.

To change the Home-location setting inside the TomTom.app, do this :

  • open the TomTom.app on your iPhone
  • when you see the regular navigation map screen, swipe from left to right
  • when the “Menu” screen appears, scroll down and click on “Change Settings”
  • in the “Settings” screen that appears, click on the top line (listing your name with a green home-icon in front of it)
  • now the “Set Home Location” screen opens and you can choose a way to input a new Home-location ; these are the easiest ways of doing so :
    • click “People”, then “Contact”, then type your own name in the Search-field, select yourself when you are listed, then select your Home-location from your AddressBook
    • click “Address” and input your new home address as if it was a new destination

That’s it !

enjoy 😉

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fixed : black screen when trying to take a photo in iOS

Question :

Lately, whenever I try to take a photo with my iPhone, all I get is a black screen.

I am using the pre-installed Camera-app in iOS.

How can I get this fixed ?

 

Answer :

There are two known software causes for this ‘black screen’-issue (so apart from hardware problems like broken iPhones) :

solution  #1 :

If you have just used your camera in another app (e.g. WhatsApp) and you then switched to the  standard iOS Camera.app, you might run into a black screen because the camera is still being claimed by the previous app…

The fix for this is easy : close down the iOS Camera.app and the other app that was using your camera, then re-open the iOS Camera.app ; to do so :

  1. double-clicking on the Menu-button below the screen (in the next view you’ll be able to browse through windows of all open apps)
  2. close all apps that are using your iPhone’s camera (by swiping the windows of those apps you want to close upward)
  3. then return to normal view by clicking the Menu-button once
  4. and when done, re-open the iOS Camera-app

solution #2 :

The black screen issue in Camera.app has been reported as a bug in earlier versions of iOS 9, so fixing it is simply done by updating your iPhone to the latest version of iOS 9 (or iOS 10).

To do so :

  1. on your iPhone, go to Settings –> General –> Software Update
  2. you will most likely see that you don’t have the latest version of iOS
  3. activate the update to the latest version of iOS

…that’s it 😉

enjoy !

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fixed : how to Block Caller on iPhone ?

Question :

Today I got called by someone who I don’t want to call me on my iPhone. Is there any way to block a caller on my iPhone ?

 

Answer :

Yes, there is.

To block a caller that just called you on your iPhone, do this :

  • click on your iPhone, click on the “Phone”-icon
  • then make sure you are in the “Recents”-tab
  • then click on the “i-in-a-circle”/”info”-icon that’s right next to the phone number (or name) you want to block
  • now make sure you don’t touch anything, but scroll down (or rather “swipe up”) towards the usually invisible bottom part of the page…
  • then, at the bottom, you will see “Block this Caller”… click on it
  • a popup will appear, there, click on “Block Contact”
  • now this caller (or rather this phone no.) won’t be able to call you any longer on your iPhone

that’s it !

enjoy 😉

Note : If you’re having second thoughts and you want to Unblock someone who you have previously blocked, just redo the same procedure as lined out above

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fixed : retrieve WiFi-password from iPhone [without hacking]

Question :

We have a password-protected WiFi-network at our local sports club. My iPhone automatically logs on when I’m near, but now my son is a member too and he would also like to connect to the WiFi when he’s around. Problem is, nobody seems to know the password… I’ve typed the password once long ago, but I didn’t write it down… Is there any way to see the password that is stored on my iPhone ?

 

Answer :

Yes, but you need a Mac and iCloud for it.

To be more precise : you can’t retrieve passwords on your iPhone (or iPad) the way you can on your Mac, by just opening the Keychain utility.

But there’s a way around this :

  1. on your iPhone, go to Settings –> iCloud
  2. there, make sure “Keychain” is set to “On”
  3. then, on your Mac, go to Apple [top left corner] –> System Preferences –> iCloud
  4. in the window that opens, make sure there’s a checkmark in front of “Keychain”
  5. then, on your Mac, click anywhere on your desktop
  6. then make sure “Finder” is displayed top left, next to the Apple-icon
  7. then press the [SHIFT]+[CMD]+[U] key-combo on your keyboard
  8. in the window that opens (named “Utilities”) double-click on the “Keychain Access” icon
  9. in the window that opens (named “Keychain Access”) select “iCloud” from the list on the left
  10. now, find the name of the WiFi-network you are interested in, and double-click on it
  11. in the window that opens (named like the WiFi-network), make sure the “Attributes”-tab is selected
  12. then, put a checkmark in front of “Show password:”
  13. in the (unnamed) window that opens it is said ‘Keychain Access want to use the “Local Items” keychain.’ typ your Administrator’s password and click “OK”
  14. now, the WiFi-password you are looking for will be displayed in the previous window (at “Show password:”)

…that’s it !

enjoy 😉

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fixed : get rid of “purple paper plane” icon in iOS

Question :

Today, I noticed there was a “paper plane”-icon on the top menu bar of my iPhone. More accurately described, it is a “point of a hunting arrow” icon, and sometimes it’s grey, and sometimes it’s purple.

What does it mean ? And how do I get rid of it ?

 

Answer :

The “point of a hunting arrow” icon means that you one or more apps are using Location Services on your iPhone (or iPad), which might drain your battery, especially when the icon is outlined in purple.

There are 3 versions of the Location Services icon (a.k.a. “paper plane” or “point of a hunting arrow”) :

1- a purple Location Services icon will appear next to an item that has recently used your location.

2- a grey Location Services icon will appear next to an item that has used your location within the last 24 hours.

3- an outlined purple Location Services icon will appear next to an item that is using a geofence. (*)

(*) geofence = virtual perimeter around a location. Apps use geofencing to notify you when you arrive at or leave these locations, but…  if an app is constantly checking to see whether or not you are within it’s virtual perimeter, and you are nowhere near this will drain your battery…

 

To get rid of the Location Services icon (a.k.a. “paper plane” or “point of a hunting arrow”) :

  • open the Settings.app –> Privacy –> Location Services
  • in the window that opens, you can choose to switch off Location Services entirely, or select the apps from the list and choose their Location Services setting one by one
  • the primary advice is to set all apps that have the ‘outlined purple’ Location Services icon next to them to “Never”
  • the secondary advice is to set all apps that you do not regularly use to “Never” also

More info on Privacy and Location Services in iOS8 and iOS9 can be found on the Apple-website :

https://support.apple.com/en-us/HT203033

 

…that’s it – enjoy !

😉

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