fixed : can’t connect new iPhone (iOS 12) to MacBook Air Late 2010

Question :

I have a new iPhone 8 (running iOS 12) and I want to connect it to iTunes on my MacBook Air (Late 2010), but when I connect them using the Lightning-to-USB-cable I get an error message saying the software on my Mac should be updated.

I found that I had OSX 10.10 Yosemite installed, so I used the Mac AppStore-app to upgrade to macOS 10.13 High_Sierra. That went smoothly, so I also installed all available updates for my apps from the Mac AppStore. Then, I ran into a strange error : I can’t upgrade to the newest version of iMovie because my version of macOS doesn’t meet the minimal system requirements…

I also ran iTunes, but even now my iPhone 8 isn’t recognised when I connect it…

I found that for some reason macOS 10.13.4 is installed, and not 10.13.6, but still : Mac AppStore says “no updates available”…

Is my MacBook Air late2010 not meeting the minimal system requirements for macOS 10.13.6 for some reason ?

I looked up my MacBook Air late 2010 in MacTracker, and found that is should be able to run macOS 10.13.6 so why won’t it install ?

How can I fix this ?

 

Answer :

For reasons unknown, you need to upgrade your MacBook Air to macOS 10.13.5 manually using this download :

download macOS 10.13.5 upgrade

And only after macOS 10.13.5 is installed, you can manually upgrade to macOS 10.13.6 using this download (this is an incremental upgrade, not a combo upgrade) :

download macOS 10.13.6 upgrade

After macOS 10.13.6 is installed, you should be able to update to the latest versions of iMovie and iTunes via the Mac AppStore.

If iTunes won’t update, you need to (re)install it manually, using this download :

download iTunes

After installing the latest version of iTunes, connect your iPhone to your Mac using a Lighting-to-USB-cable. Now, an extra update will be downloaded, which will put an extra Devices-button in the iTunes and your iPhone will be recognised in iTunes.

That’s it !

enjoy 😉

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fixed : Birthdays not showing in macOS Calendar.app

Question :

I just did a clean install of macOS on my Mac and everything works fine. Except for one thing…

The birthdays of my contacts are not showing up in Calendar.app even though they were properly showing in Calendar.app on my previous version of macOS and they are still showing up properly in Calendar.app on my iPhone.

I’ve already tried unchecking and re-checking the checkmark at “Birthdays” in the list of available calendars (at “Other”), login out of iCloud and back in, restarting my Mac, adjusting some birthdays in Contacts.app, etc. Simply put : I’ve tried any solution I could think of…

How can I fix this ?

 

Answer :

The solution might be simple, but easily overlooked :

in Calendar.app on macOS, go to “View” in the menu-bar and when the pulldown-menu appears, put a checkmark at “Show All-Day Events”, then click “Refresh Calendars”.

That’s it.

enjoy 😉

 

 

fixed : account info greyed out in iOS 12

Question :

I have just upgraded my child’s iPhone from iOS 11 to iOS 12, but I can’t access his/her iCloud settings, since his/her account name is greyed out in Settings.app and nothing happens when I click on it…

How can I solve this ?

 

Answer :

The problem is that you have had Restrictions-setting active on iOS 11, and it is still active on iOS 12…

However : the Restrictions-setting is no longer in the “General”-chapter of Settings.app, starting in iOS 12, the Restrictions-setting is in the “Screen Time”-chapter (the purple hourglass icon just above the grey sprocket/gear-wheel icon of the “General”-chapter) and the setting is now called “Content & Privacy Restrictions”

So, do this :

  • open the Settings.app
  • in the window that opens, click on “Screen Time” (the chapter just above “General”)
  • in the next window, click on “Content & Privacy Restrictions”
  • when asked, type the Restrictions-password-code (4 digits) you previously used on iOS 11
  • then scroll down to “ALLOW CHANGES:” and “Account Changes” and adjust the setting to allow changes
  • now, the account-info in Settings will no longer be greyed out and you can also login on additional iCloud services like Messages (a.k.a. iMessage)

that’s it !

enjoy 😉

fixed : can’t find Restrictions setting in iOS 12

Question :

I’ve just upgraded my child’s iPhone from iOS11 to iOS12, which went without any problems. Or so it seemed…

In iOS11 I had set some Restrictions on my child’s iPhone because (s)he is underaged. I used to be able to find the Restrictions setting in Settings.app under General… but now, in iOS12, it’s no longer there…

Where has the Restrictions setting gone ?

 

Answer :

In iOS12, the Restrictions setting can be found in Settings.app under Screen Time. It’s now called “Content & Privacy Restrictions” instead of just “Restrictions”, but your options for setting restrictions are still generally the same.

You even have more options now. You can also set the amount of time your child will be able to use any specific app or service now.

enjoy 😉

 

fixed : make old iPhone ready for clean install

Question :

I have just upgraded to a new iPhone, so now I want to pass on my previous iPhone to my child. What is the best way to do get this olde iPhone ready to transfer his/her data onto it ?

 

Answer :

Over time, little things inside iOS get buggy or corrupted… especially each time you transfer your data and settings directly to a new iPhone and/or iOS version. If you upgrade your iPhone’s version of iOS onto a new one without doing a clean install, which requires you to erase all data from your device, buggy data and settings get copied over also…

So… every once in a while you should do a clean install, especially if you run into weird and inexplainable buggy behavior of your iPhone.

FYI :

  • If you do a regular iOS upgrade or update, all system info is copied over, so that won’t get rid of most of the problems
  • If you backup to iCloud, only personal data, settings and game progress are preserved, so bugs and corruptions get some chance of being solved, especially if you take the time to do a complete reinstall of iOS from the online AppStore (i.e. a Clean Install)
  • If you restore iOS from a personal backup (like an iPhone backup in your personal iTunes-backup registry), you also run the risk of reinstalling the bugs & errors that had been in your iPhone’s iOS when you last backed-up

so… use the following procedure to make sure you get the least possibility of reintroducing old bugs :

  • turn on your receiver iPhone (the newer one that is going to be used in the future) and open the Settings app
  • click on the owner’s name (with the text “Apple ID, iCoud, iTunes & App Store” below it)
  • click on iCloud
  • click on iCloud Backup
  • click on Back Up Now and a fresh backup of your personal data, your app settings and your Game Center game progress will be synced with iCloud
  • now wait for the iCloud syncing process to complete
  • now do the same on the donor iPhone (the older one that is going to be abandoned)
  • open the Settings app
  • click on the owner’s name (with the text “Apple ID, iCoud, iTunes & App Store” below it)
  • click on iCloud
  • click on iCloud Backup
  • click on Back Up Now and wait for the iCloud syncing process to complete
  • then go back to the receiver iPhone (the newer one that is going to be used in the future)
  • connect the receiver iPhone to a Mac (or Windows-PC) using an USB-cable
  • open iTunes
  • make sure you see your iPhone listed in the sidebar
  • then click on the small iPhone-icon (in the lower top bar ; left of the buttons for Library, For You, Browse, Radio & Store ; and just right of the Music/Films/… -button)
  • now a dedicated iTunes -page opens for the iPhone
  • make sure that “Summary” is selected in the left menu bar
  • then click on the “restore iPhone…”-button
  • then wait for the reinstallation to finish
  • the iPhone is now being erased and reinstalled
  • this reinstall takes extra time, compared to a traditional iOS-upgrade
  • when finished, you have performed what is usually called a ‘Clean Install’
  • now follow the on-screen instructions
  • when you can, enter your iCloud username & password to enable downloading your data & settings from your iCloud-backup
  • needless to say, apps will be restored from the official apps located in iCloud, or rather : the Online iTunes App Store, so the apps will all be restored perfectly, without bugs or buggy behavior

That’s it !

enjoy 😉