fixed : Adobe Creative Cloud Application Manager hangs at “Please wait for a moment”

Question :

I just purchased a new Student&Teacher license code for Adobe Creative Cloud, and I even though I can see on the Adobe-website that the new subscription is active on my AdobeID, I cannot use any Creative Cloud application on my Mac, because when I startup Photoshop CC (or Illustrator CC or InDesign CC), the Adobe Aplication Manager app is automatically run, the Creative Cloud window opens, it flashes and then “Please wait for a moment” is displayed and the clock keeps spinning… and spinning… and spinning…

Quitting the Adobe Application Manager app and trying again give the same result, and even restarting my Mac with all apps refreshed gives the same error… the Creative Cloud window just hangs on “Please wait for a moment”…

How can I fix this ?


Answer :

The first part of the solution is to make sure that your Creative Cloud subscription is active :

  • go to the Adobe-website
  • login with your AdobeID and password
  • then click on “Manage Account”
  • then, login again using your AdobeID and password
  • then, check at “subscriptions and products” if your Creative Cloud subscription is listed

If it’s not listed, use the Redemption Code that you got after purchasing your Creative Cloud renewal to (re)activate your CC-subscription.

If your CC-subscription is active, proceed to the second part of the solution :

  • on your Mac, click on the Creative Cloud logo (that looks like a cloud in the form of the number 8 that has fallen over) in the top bar of the screen, on the right side
  • there, it will say that the Application Updater or Application Manager app itself needs to be updated
  • click on update
  • wait for the update to finish
  • then a list of all individual CC-apps with updates available is displayed
  • click on “update all”
  • wait for the update to finish

That’s it – now you can startup any Adobe app and it will properly run.

enjoy !



fixed : feeling of writing on paper for iPad Pro

Question :

I recently overheard a designer talking enthusiastically about a screen protector or something he had on is iPad Pro, which gave him the feeling as if he was writing on traditional paper when he was actually using his Apple Pencil on his iPad Pro.

Can you tell me what he was talking about ?


Answer :

He was probably talking about one of these two :

Paper Feel (by Geevon) get it at

PaperLike (by Sapper) get it at or

Paper-Like (by ClearView) get it at

…and don’t forget to select the right size for your iPad Pro ; they’re available in 9.7″, 10.5″ and 12.9″

Enjoy 😉

fixed : repair or replace broken 24″ Apple LED Display ?

Question :

Just a few hours ago, the 24″ Apple LED display that I have connected to my 13″ MacBook Pro (Late 2011) started smelling… the odor was giving me a headache as if something plastic or electrical was burning… now, my beloved Apple Display is not showing anything on screen anymore : even though it’s USB-ports, the MagSafe-power and the sound are still working, and my Mac still detects a connected external screen, the display stays black…

What can I do ?


Answer :

I’m sorry to bring you the bad news : your beloved Apple Display is a ‘total loss’… Even though this could probably be fixed by replacing the internal ‘motherboard’ of your monitor (99% chance some component on it burned, which is getting an increasingly common problem with these 8 year old monitors…), the fact that Apple does no longer supply any new components for these LED Displays makes that no official Apple repair station will do any repairs on it any longer, and even if you would be able to find a working second-hand replacement part, the replacement procedure is so delicate that it is not a do-it-yourself job… don’t go there.

So you want a replacement ?

Apple does no longer produce or sell any “Apple Display”-monitors. The only monitors available for sale on the Apple Store are LG-branded 4K and 5K monitors… these are said to be co-developed by Apple, but BEWARE : these can only be connected to the most recent Macs that have Thunderbold3-over-USB3 !!!

For older Macs that have miniDisplayPort or Thunderbold (which is Thunderbold1-over-miniDisplayPort) you need something else…

If you just need a plain ‘extra screen’ of GraphicDesigner-quality, you could choose any monitor by Dell, Acer, LG, Samsung, etc. that gets good reviews by graphic designers and meets these specs :

  • IPS-type screen (which has a far better viewing-angle then the TN-type screens)
  • miniDisplayPort, DisplayPort or DVI input (not HDMI-only)
  • a black and/or minimal bezel around the screen
  • preferably as much or more pixels than your Apple Display (the 24″ Apple Displays had 1920×1200 and the 27″ Apple Displays had 2560×1440)
  • preferably an internal USB-hub (to connect an external USB-keyboard, USB-mouse or USB-scanner)

but for most of you, since you are still hanging on to your not-so-new MacBook, you will want an affordable replacement that will still be useful when you buy a new MacBook…

…then there is only one good option for you at this current time :

the BenQ BL2420PT monitor ; buy it at, or

with a StarTech 4K@60Hz miniDisplayPort-to-DisplayPort1.2-cable ; buy it at, or

BEWARE : there is no displayPort-cable included with the BL2420PT monitor, so don’t forget to add a 4K@60Hz capable miniDisplayPort1.2-cable

…okay, this is no way comparable to the sleek industrial design (the ‘box’) of your Apple Display… you won’t get MagSafe-power connection and an iSight webcam built-in, the screen is not high-gloss and it’s bezel is about .5cm thicker than the screen, the monitor speakers volume can’t be adjusted from your keyboard (you should do that on screen or use your Mac speakers) and you won’t get the ‘one cable’ connection you’re used to…

…but, it’s non-intrusive black, the screen can be easily adjusted in height and can even tilt to portrait, it has the 27″ amount of pixels on a 24″ screen (admitted : even though that’s a PRO for most, it might be a CON for some), it has built-in speakers, it has special settings for CAD/CAM and AnimationDesign and it’s the highest value-for-money around…

…if you would mind that, you wouldn’t still be using such an old MacBook… right 😉

enjoy !

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fixed : animated GIFs not playing in

Question :

For my work I regularly get animated-GIF for online advertising campaigns send to me offline. As it turns out I can only view them in the Finder’s preview, but when I double-click on them, they open in as a static picture…

What can I do ?


Answer :

As any .gif-file is considered as a picture by OSX, both static and animated GIFs will be opened in by default. Too bad, but can only display static pictures, no movies, nor dynamic pictures…

The solution is simple ; just make OSX by default open all .gif-files in an application that can handle animations, like your web browser.

to do so :

  • locate and select any of your animated .gif-files in the Finder
  • then press the [cmd]+[i] key-combo on your keyboard (a.k.a. “get info”)
  • in the info-window that opens, scroll down to “Open with:”
  • make sure the triangular arrow in front of “Open with:” is pointing down
  • if the triangular arrow is pointing to the right, click on it
  • just below “Open with:” you will see “Preview (default)”
  • click on that, and change it to “Safari” (or any other application that can handle animated GIFs, if you don’t see the application you’re looking for listed, select “Other…” and select the one you prefer from you Applications folder)
  • then, don’t forget to click on the “Change All…”-button also

…that’s it, from now on, any .gif-file on your Mac will be opened in Safari (or your chosen alternative) by default, and you will see all animated-GIFs opened as animations when you lick on them.

enjoy !


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fixed : use unsupported scanner in OSX 10.11 El_Capitan

Question :

I have a Canon CanoScan LiDE 20 that used to work perfectly in MacOSX 10.6 Snow Leopard. But now I’ve bought a new Mac which runs OSX 10.11 El_Capitan, I can’t seem to install it, since Canon doesn’t update the drivers anymore.

What can I do ?

Answer :

In OSX 10.7 Lion, 10.8 Mountain Lion, 10.9 Mavericks, 10.10 Yosemite and 10.11 El_Capitan, any TWAIN-supporting scanner can be used without any additional software.

A list of supported scanners for OSX 10.9 Mavericks can be found here.

Here’s a quick step-by-step instruction :

– connect your scanner directly to your Mac using a USB-cable

– open the System Preferences

– then click on “Print & Scan”

– then, just below in the list of printers on the left, click on the “+”-sign

– that will bring up the “Add”-window, which enables you to add a new printer or scanner

– if your scanner is TWAIN-supporting, it will show up there, and you just need to select it and click on the “Add”-button

– then it will be listed in the previous (“Print & Scan”) System Preferences window, and if you select it (and you put a piece of paper or a photo in the scanner), a Scanning Preview window will show up, allowing you to scan your document to file or eMail or something else…


…for some printers, like the Canon CanoScan LiDE 20 and LiDE 30, the TWAIN-drivers are not included in OSX. In that case, you will need to install some generic (FREE) TWAIN-drivers :

IMPORTANT : do not forget to read this entire post, even all the notes at the bottom ! e.g. if you have an old CanoScan scanner, you might have to reinstall also !

– for OSX 10.11 El_Capitan, download and install these files (in this same order) and restart you Mac after doing so, then your scanner will also show up in the “Print & Scan” System Preferences :

LibUSB for OSX 10.11

SANE Backends for OSX 10.11

SANE Preference Pane for OSX 10.11

TWAIN SANE Interface for OSX 10.11

for OSX 10.10 Yosemite, download and install these files (in this same order) and restart you Mac after doing so, then your scanner will also show up in the “Print & Scan” System Preferences :





– for OSX 10.9 Mavericks, download and install these files (in this same order) and restart your Mac after doing so, then your scanner will also show up in the “Print & Scan” System Preferences :





– for OSX 10.8 Mountain Lion, download and install these files (in this same order) and restart your Mac after doing so, then your scanner will also show up in the “Print & Scan” System Preferences :





– for MacOSX 10.7 Lion, download and install these files (in this same order) and restart your Mac after doing so, then your scanner will also show up in the “Print & Scan” System Preferences :





– if these files do not turn into regular .pkg-files when you click on them, you need unTAR-software like this :

The Unarchiver

– if you get an error-message telling you you can’t install this software (these drivers) since the are not from Apple-appoved developers, you need to :

– open the System Preferences

– then click on “Security & Privacy”

– then make sure the “General”-tab is selected

– click the padlock in the lower left corner and provide an Administrator name & password to unlock the padlock

– then at “Allow applications downloaded from:” select “Anywhere”

– and exit the System Preferences to make this setting stick

Note #1 :

TWAIN-supporting drivers (like SANE and the ones that come with OSX) will enable you to directly scan from within various applications like Photoshop, MS Word, GraphicConverter, OmniPage and OSX’s built-in Image Capture. [ please also read Note #7 and #8 for more tips on this ! ]

Alex Scheider has written a special SANE scanner app for OSX 10.7 and newer, you can download it here. A screenshot can be found here[haven’t tested it, so feedback on this is welcome]

Note #2 :

when using the SANE drivers, you will probably not be able to use the ‘one click’-buttons that are on the scanner itself…

Note #3 :

if your scanner lets you scan the first time, but after shut-down and restart scanning seems impossible because OSX can’t find the scanner, just plug-out the scanner’s USB-cable and plug it back in and everything should work again…

Note #4 :

if the “Scan”-button remains grayed-out, make sure that you have selected an area to scan… (put differently : if “Selection:” is set to “Off”, you will need to select an area to scan before the “Scan”-button will be ready to use…)

Note #5 :

if you get a distorted scan when scanning in landscape view (or any other rotated view), just scan normally in portrait view and rotate the scanned image afterwards (in Preview app or another image editing program, like Photoshop or Graphic Converter)

Note #6 :

if you are not able to scan as a JPEG (.jpg-flie), just scan as a TIFF (.tif-file) and convert the scanned image afterwards (in Preview app or another image editing program, like Photoshop or Graphic Converter)

Note #7 :

if your scanner doesn’t show up in Image Capture (especially in OSX 10.9 Mavericks), use this workaround :

go to System Prefecences –> Printers & Scanners –> [your scanner] –> Scan –> Open Scanner

Note #8 :

if your scanner doesn’t show up in Photoshop (especially in OSX 10.9 Mavericks), try this workaround :

go to Applications –> Adobe Photoshop CS# –> Adobe Photoshop CS# –> type “CMD” + “i” key-combo (on your keyboard) –> (in the Get Info window) select “Open in 32 bit mode” and exit Get Info

then open Adobe Photoshop (CS#-version) –> File –> Import –> SANE

Note #9 :

another option that might just work to get SANE drivers to connect with ImageCapture and Photoshop (especially if you have an older CANON scanner) is (re)installing the that Jan Egil has ready for download on his website.

for now, there is no version of that runs in OSX 10.11 El_Capitan, the alternative seems to be to use the old CanoScan Toolbox 5.0 software that can be found on the Canon website or here

Credits :

Matias Ellert and the Open Source developers of the SANE project

…and a special thanks to Mónica, Jorge Blasio, torrealta, dencho, BobD and Jan Egil for Note #7, #8 and #9 ! [see comments below]

If you encounter any problems with these SANE drivers for OSX, try contacting Mattias Ellert directly as indicated here.

If you want to un-install the TWAIN SANE drivers, either use an un-installer application like AppCleaner or follow the instructions for manual un-install as outlined in Mattias Ellert’s FAQ (last question & answer).

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fixed : get usable (.tif or .jpg) pictures out of a PowerPoint-presentation

Question :

My colleague sent me a PowerPoint-presentation with pictures in it that I want to use in my own Keynote-presentation. But, whenever I select a picture in the PowerPoint-presentation and drag-&-drop it onto my Desktop (as I usually do in OSX to get a picture out of a website or alike), I get a file named “Picture Clipping.pictClipping”. When I double-click on that, I get a Finder window with the correct preview and a line of info saying “Clipping contents: TIFF image”. But I can’t import that .pictClipping file into my Keynote-presentation as a picture. Neither can I find any way to get the TIFF-image out of the .pictClipping-file.

What can I do ?


Answer :

You’ve stumbled upon a hard-to-tackle problem with PowerPoint-presentations.

The solutions is rather simple, but takes a some effort. You can choose to either export  only one picture, or export all pictures from the PowerPoint-presentation :

If you only need one picture :

1- make sure you have GraphicConverter installed (if you don’t have it, you can download it from the website for FREE and use it in “try it”-mode)

2- open your PowerPoint-presentation and drag&drop the picture you need onto the Desktop ; it will appear as a file named “Picture Clipping.pictClipping”

3- right-click on the “Picture Clipping.pictClipping”-icon and select “Open with…” from the pulldown menu that appears, then select “Other…” and select GraphicConverter 9 from the list that appears

4- GraphicConverter will now display the picture ; select “File” from the top menu bar, and “Save As…” from the pulldown menu that appears

5- in the window that opens, select select the destination folder and at “File Format:” choose JPEG/JFIF, PNG or TIFF and click the “Save”-button

6- then in the Finder, go to the destination folder and drag&drop the picture into your Keynote-presentation

…that’s it 😉

If you need multiple (or even all) pictures  :

1- make sure you have GraphicConverter installed (if you don’t have it, you can download it from the website for FREE and use it in “try it”-mode)

2- right-click on the PowerPoint-presentation’s icon and click on “Duplicate” from the pulldown list that appears ; if your original was named “presentation.ppt” the duplicate will be named “presentation copy.ppt”

3- select the icon of the “presentation copy”-file and change the .ppt or .pptx file extension into .dat (when asked “Are you sure… ?”, click on the “Use .dat”-button)

4- now, right-click on the “presentation copy.dat”-file’s icon and click on “Open With” in the pulldown list that appears, then select “GraphicConverter” and click on it

5- in GraphicConverter, you will now see only the first picture from the PowerPoint-presentation, but in the bottom bar, you will see “Page: 1 of X” (in which X is the total number of pictures), there you can scroll through all pictures ; then, from the “File”-menu, select “Convert & Modify”

6- in the window that opens, you will see 3 columns : in the left column, make sure that “Function: Convert” is selected, and “Destination Format:” is set to JPEG/JFIF, PNG or TIFF

7- in the middle column, you will see the “From:”-button and the file named “presentation copy.dat” (with the first picture as it’s icon) ; in the right column you will see the “To:”-button ; there you should select your desired destination folder

8- then, click on the “Go”-button at the bottom of the left column (and all pictures will be exported the way you have asked)

9- do not forget to drag the “presentation copy.dat”-file to the Trash (and empty the Trash)

10- in the Finder, you can now open the destination folder and drag&drop the picture(s) you need into your Keynote-presentation

…that’s it – enjoy !

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