Today I have upgraded to macOS 13 Ventura. Now the EyeTV 4 (64bit) app no longer works. The app doesn’t open, it seems to crash, because a Report or Ignore “Send to Apple” window opens… I’ve tried downloading the latest version of EyeTv from the Geniatech website, but even after installing that, the only thing that I get after starting the app is the Report or Ignore window…
Is there any way to fix this ?
For macOS 13 Ventura, you will need at least build 8528 of the EyeTV 4 app. You can download it from the Geniatech website :
For some reason, when I started/opened my Mac today and tried to open an app by clicking on it’s icon in the Dock… nothing happened. The Dock didn’t respond… I couldn’t get any app, folder or file to open by clicking on it’s icon in the Dock…
I found a workaround by opening the search window (by clicking on the magnifier icon top right in the macOS menu bar), then typing the application’s name and starting it from there.
But, I want this fixed… what can I do to get the Dock working properly ?
There isn’t a clear reason why the macOS Dock freezes up from time to time… so there is no solution that will work in all cases, but to get the macOS Dock working properly again try these (in this order) :
1 – try upgrading to the most up-to-date version of macOS :
in the macOS Menu Bar, click on the Apple-icon top left
in the pulldown menu that opens, click on “System Preferences” (or “System Settings”)
in the System Preferences window (System Settings window) that opens, click on “Software Update” ( the gear / sprocket icon )
in the Software Update window that opens, see if there are any new updates to macOS available
if there are any, update a.s.a.p. by following the on-screen instructions
if there are none, try the next option
2- try restarting your macOS :
in the macOS Menu Bar, click on the Apple-icon top left
in the pulldown menu that opens, click on “Restart” and follow the on-screen instructions
after your Mac has restarted, check if your macOS Dock works now
it the Dock now works properly ; great ! well done ! enjoy !
if the Dock still doesn’t respond, you can try restarting your Mac by using the “Shut down” option …or try the next option
3- try resetting the Dock using the Terminal.app :
in the macOS Menu Bar, click on the magnifier-icon top right
in the search field that opens, type “terminal”
click on the Terminal.app in the list that appears
in the Terminal window that opens, don’t be distracted by the info displayed, just type the following :
then press Return
most of the time it only takes a flash of a second to rested the Dock, sometimes it takes a few moments
now quit the Termini.app
then click on any app icon in the Dock to see if it starts up and the Dock behaves as expected
if it does ; great ! well done ! enjoy !
chances this doesn’t work are very, very low… so if this didn’t work, redo the reset of the Dock using the Terminal.app again before trying your last options : keep using a work-around (as mentioned above) until Apple releases a macOS upgrade …or reinstalling macOS on your Mac.
The fact that it’s a Java-based app is not the real problem (as long as you have the latest version on Java installed on your Mac). The real problem is that since macOS 10.15 Catalina, macOS has very strict security and privacy settings (compared to any previous version of macOS, OSX or MacOSX).
Since I upgraded to macOS 10.15 Catalina, I had to buy the new version of my beloved EyeTV app. So after buying the all new EyeTV 4 (64bit) at Geniatech (who took over EyeTV from Elgato) I installed the app, but whenever I try to run it, I get an “Application not responding” error. I have tried reinstalling the app, but that doesn’t help. I’ve also tried to download and install a newer version, but that doesn’t help either. Deleting the preferences (using the EyeTVreporter.app) doesn’t help either. Even uninstalling EyeTV and all associated files completely (using the EyeTVreporter.app) and then reinstalling doesn’t fix this either…
This is so strange, because EyeTV 4 Beta was running fine on this same Mac…
What can I do ?
The problem is not in EyeTV, it’s in the new extremely strict security and privacy settings that are new to macOS 10.15 Catalina.
To fix this, do this :
quit the EyeTV app by clicking on it’s icon in the Dock while pressing the ALT-key on your keyboard
in the popup menu, the regular ‘Quit’ option will now turn into ‘Force Quit’
click on ‘Force Quit’ and make sure EyeTV app is quit (so there is no longer a black dot below it’s icon in the Dock)
click on the Apple-icon in the top menu bar of your screen
from the pulldown menu select System Preferences
make sure you are in the System Preferences window (main window), if not, click the ‘dots in a grid’-button in the top menu bar of the window
in the System Preferences window, click on Security & Privacy (iron Home icon with circular dial on it)
in the Security & Privacy window, click on the ‘Privacy’ tab
in list on the left, click on ‘Files and Folders’
in the list that now appears on the right, scroll down to EyeTV and put a checkmark at ‘Documents Folder’
if you get a popup warning “EyeTV will not have access to files in your documents folder until it is quit” click the “Quit Now”-button
I just purchased a new Student&Teacher license code for Adobe Creative Cloud, and I even though I can see on the Adobe-website that the new subscription is active on my AdobeID, I cannot use any Creative Cloud application on my Mac, because when I startup Photoshop CC (or Illustrator CC or InDesign CC), the Adobe Aplication Manager app is automatically run, the Creative Cloud window opens, it flashes and then “Please wait for a moment” is displayed and the clock keeps spinning… and spinning… and spinning…
Quitting the Adobe Application Manager app and trying again give the same result, and even restarting my Mac with all apps refreshed gives the same error… the Creative Cloud window just hangs on “Please wait for a moment”…
How can I fix this ?
The first part of the solution is to make sure that your Creative Cloud subscription is active :
go to the Adobe-website
login with your AdobeID and password
then click on “Manage Account”
then, login again using your AdobeID and password
then, check at “subscriptions and products” if your Creative Cloud subscription is listed
If it’s not listed, use the Redemption Code that you got after purchasing your Creative Cloud renewal to (re)activate your CC-subscription.
If your CC-subscription is active, proceed to the second part of the solution :
on your Mac, click on the Creative Cloud logo (that looks like a cloud in the form of the number 8 that has fallen over) in the top bar of the screen, on the right side
there, it will say that the Application Updater or Application Manager app itself needs to be updated
click on update
wait for the update to finish
then a list of all individual CC-apps with updates available is displayed
click on “update all”
wait for the update to finish
That’s it – now you can startup any Adobe app and it will properly run.
Since the latest version of OSX (entitled “macOS Sierra) has been yesterday, I wanted to install it on my Mac. I clicked on “download” in the Mac AppStore and the download started ; on the dedicated product page I could see the status bar filling up and finally stating “downloaded”… but then, nothing happened…
The download wouldn’t install…
I re-checked if macOS Sierra does support my Mac, it does. So I tried restarting the AppStore-app, I tried logging out my iCloud/AppStore-account & than logging back in, I tried rebooting my Mac, I tried rebooting in SafeMode, I tried FirstAid in the Disk Utility app, I tried clicking 10 times on the “downloaded” button repeatedly, I tried installing the DeBug-menus & cleaning the AppStore cache, I tried deleting the hidden AppStore downloads folder… and I tried various command line solutions found online in the Terminal app… nothing helped… I am still stuck with the button under the macOS Sierra icon saying “downloaded”… and nothing happens…
What can I do ?
You are probably not (really) going to like this answer, because this will set you back hours & hours, in which you can’t use your Mac ; but it’s the only way known to solve this, and you need to have a recent TimeMachine backup (or alike) for it :
shut down your Mac
disconnect all cables from your Mac (except your keyboard & mouse if you haven’t got a MacBook)
restart your Mac, and be quick to press the [CMD]+[R] key-combo during startup (your Mac will now start up in Recovery Mode)
in the “OS X Utilities” window that appears, select Restore From TimeMachine Backup and click Continue
in the next “Restore Your System” window, click Continue
now first make sure that your Mac can connect to your TimeMachine-harddisk by plugging in it’s USB-cable, plugging in your Ethernet-network-cable or connect to your WiFi router
then select the hard drive that has your TimeMachine backups on it and click Continue
in the next window, make sure you select the most recent backup that is from before you tried to download macOS Sierra ; only if you’re sure you’ve selected the right backup, proceed and click Continue
now wait (or do something more useful in the mean time) and wait and wait ; this is going to take hours and hours ; putting back a TimeMachine backup this way will go a a speed of about 30BG per hour, so if your hard drive is 500GB it may take you about 15 hours (yes, an entire night and an entire morning…)
finally, once the TimeMachine backup-reinstall is done, your Mac will restart… just let it
then, when logged in, open the Mac AppStore-app and notice that the button under the macOS Sierra now says “download” ; click on it
after the download has completed, you should now see the installer window popup on your screen… proceed from there…
While browsing the internet using Safari, I suddenly got a popup window which I can’t close. I expect it to be a scam, as there is only one button ; an OK-button.
As I don’t agree with the text I am supposed to agree on, and I don’t trust the sender either, I just want to close this popup-window. But the red ‘Close Window’-button is not responding, and I can’t switch to any other open browser windows either. Safari seems to hang.
I could of course restart Safari, but I have several windows open I haven’t saved yet and it would be a real hassle to loose them…
Isn’t there any way to shut this popup down without loosing any other open windows ?
The popup you have encountered is most definitely a scam-popup, as there is no option to ‘not agree’.
It’s rather simple to get out of this awkward situation :
shut down your WiFi-connection : goto the ‘piece-of-pie’ icon in the top menu bar of the Finder –> then select “Turn Wi-Fi Off” from the pulldown menu that appears
pull the ethernet-cable from your Mac
now you’re disconnected from the Internet, you can safely click on the OK-button in the popup-window
the popup-window will now close, and you will now be able to normally use Safari again
now close all other windows you don’t need to have open
even though you could now reconnect to WiFi- or Ethernet-internet, it’s recommended to do the following first
still without internet-connection, open a new browser window : File –> New Window (or just press the CMD + N key-combo)
then open the Reading List sidebar in that fresh window : View –> Show Reading List Sidebar (or just press the SHIFT + CMD + 2 key-combo)
now drag all open browser windows you want to keep to the reading list
when done, clear Safari’s history and website data : Safari –> Clear History…
in the popup window that opens asking you to “Clear history will delete related cookies and other website data.” click on the “Clear History”-button
then close Safari
then reconnect to the Internet (either via WiFi or Ethernet-cable)
and reopen Safari
…you can now find all previously open windows in the Reading List