fixed : Adobe Creative Cloud Application Manager hangs at “Please wait for a moment”

Question :

I just purchased a new Student&Teacher license code for Adobe Creative Cloud, and I even though I can see on the Adobe-website that the new subscription is active on my AdobeID, I cannot use any Creative Cloud application on my Mac, because when I startup Photoshop CC (or Illustrator CC or InDesign CC), the Adobe Aplication Manager app is automatically run, the Creative Cloud window opens, it flashes and then “Please wait for a moment” is displayed and the clock keeps spinning… and spinning… and spinning…

Quitting the Adobe Application Manager app and trying again give the same result, and even restarting my Mac with all apps refreshed gives the same error… the Creative Cloud window just hangs on “Please wait for a moment”…

How can I fix this ?

 

Answer :

The first part of the solution is to make sure that your Creative Cloud subscription is active :

  • go to the Adobe-website
  • login with your AdobeID and password
  • then click on “Manage Account”
  • then, login again using your AdobeID and password
  • then, check at “subscriptions and products” if your Creative Cloud subscription is listed

If it’s not listed, use the Redemption Code that you got after purchasing your Creative Cloud renewal to (re)activate your CC-subscription.

If your CC-subscription is active, proceed to the second part of the solution :

  • on your Mac, click on the Creative Cloud logo (that looks like a cloud in the form of the number 8 that has fallen over) in the top bar of the screen, on the right side
  • there, it will say that the Application Updater or Application Manager app itself needs to be updated
  • click on update
  • wait for the update to finish
  • then a list of all individual CC-apps with updates available is displayed
  • click on “update all”
  • wait for the update to finish

That’s it – now you can startup any Adobe app and it will properly run.

enjoy !

 

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fixed : macOS Sierra downloaded but installer won’t run

Question :

Since the latest version of OSX (entitled “macOS Sierra) has been yesterday, I wanted to install it on my Mac. I clicked on “download” in the Mac AppStore and  the download started ; on the dedicated product page I could see the status bar filling up and finally stating “downloaded”… but then, nothing happened…

The download wouldn’t install…

I re-checked if macOS Sierra does support my Mac, it does. So I tried restarting the AppStore-app, I tried logging out my iCloud/AppStore-account & than logging back in, I tried rebooting my Mac, I tried rebooting in SafeMode, I tried FirstAid in the Disk Utility app, I tried clicking 10 times on the “downloaded” button repeatedly, I tried installing the DeBug-menus & cleaning the AppStore cache, I tried deleting the hidden AppStore downloads folder… and I tried various command line solutions found online in the Terminal app… nothing helped… I am still stuck with the button under the macOS Sierra icon saying “downloaded”… and nothing happens…

What can I do ?

 

Answer :

You are probably not (really) going to like this answer, because this will set you back hours & hours, in which you can’t use your Mac ; but it’s the only way known to solve this, and you need to have a recent TimeMachine backup (or alike) for it :

  1. shut down your Mac
  2. disconnect all cables  from your Mac (except your keyboard & mouse if you haven’t got a MacBook)
  3. restart your Mac, and be quick to press the [CMD]+[R] key-combo during startup (your Mac will now start up in Recovery Mode)
  4. in the “OS X Utilities” window that appears, select Restore From TimeMachine Backup and click Continue
  5. in the next “Restore Your System” window, click Continue
  6. now first make sure that your Mac can connect to your TimeMachine-harddisk by plugging in it’s USB-cable, plugging in your Ethernet-network-cable or connect to your WiFi router
  7. then select the hard drive that has your TimeMachine backups on it and click Continue
  8. in the next window, make sure you select the most recent backup that is from before you tried to download macOS Sierra ; only if you’re sure you’ve selected the right backup, proceed and click Continue
  9. now wait (or do something more useful in the mean time) and wait and wait ; this is going to take hours and hours ; putting back a TimeMachine backup this way will go a a speed of about 30BG per hour, so if your hard drive is 500GB it may take you about 15 hours (yes, an entire night and an entire morning…)
  10. finally, once the TimeMachine backup-reinstall is done, your Mac will restart… just let it
  11. then, when logged in, open the Mac AppStore-app and notice that the button under the macOS Sierra now says “download” ; click on it
  12. after the download has completed, you should now see the installer window popup on your screen… proceed from there…

that’s it… it’s simple, but very time-consuming…

enjoy !

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fixed : close that one window that blocks off the rest of Safari

Question :

While browsing the internet using Safari, I suddenly got a popup window which I can’t close. I expect it to be a scam, as there is only one button ; an OK-button.

As I don’t agree with the text I am supposed to agree on, and I don’t trust the sender either, I just want to close this popup-window. But the red ‘Close Window’-button is not responding, and I can’t switch to any other open browser windows either. Safari seems to hang.

I could of course restart Safari, but I have several windows open I haven’t saved yet and it would be a real hassle to loose them…

Isn’t there any way to shut this popup down without loosing any other open windows ?

 

Answer :

The popup you have encountered is most definitely a scam-popup, as there is no option to ‘not agree’.

It’s rather simple to get out of this awkward situation :

  1. shut down your WiFi-connection : goto the ‘piece-of-pie’ icon in the top menu bar of the Finder –> then select “Turn Wi-Fi Off” from the pulldown menu that appears
  2. pull the ethernet-cable from your Mac
  3. now you’re disconnected from the Internet, you can safely click on the OK-button in the popup-window
  4. the popup-window will now close, and you will now be able to normally use Safari again
  5. now close all other windows you don’t need to have open
  6. even though you could now reconnect to WiFi- or Ethernet-internet, it’s recommended to do the following first
  7. still without internet-connection, open a new browser window : File –> New Window (or just press the CMD + N key-combo)
  8. then open the Reading List sidebar in that fresh window : View –> Show Reading List Sidebar (or just press the SHIFT + CMD + 2 key-combo)
  9. now drag all open browser windows you want to keep to the reading list
  10. when done, clear Safari’s history and website data : Safari –> Clear History…
  11. in the popup window that opens asking you to “Clear history will delete related cookies and other website data.” click on the “Clear History”-button
  12. then close Safari
  13. then reconnect to the Internet (either via WiFi or Ethernet-cable)
  14. and reopen Safari

…you can now find all previously open windows in the Reading List

 

enjoy !

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fixed : easily collect lots of studs in LEGO Batman 3 “Beyond Gotham” game

Question :

My children are really exited about playing the LEGO Batman 3 “Beyond Gotham” game.

Now they keep asking me how to collect as many studs (money-points) as possible quickly and easily.

Can you help me ?

Answer :

Probably the best place in the entire game to collect stud-money easily is in the “Lantern Menace”-level. There you should electrocute the tentacles on the left side. Then there will be fire. To collect studs, extinguish the fire using a character that has ice-breath (like any version of Superman, Supergirl or Superboy) or an ice-gun (like Captain Cold, Mr. Freeze, Geoff Johns and Batman in Arctic Suit). Note that this can be done extra quickly when playing the game with two players instead of just one, since simply switching players enables you to continuously collect studs, either through player 1 or player 2.

Using the Red Bricks for “Studs x2”, “Studs x4”, “Studs x6”, “Studs x8” and/or “Studs x10” will of course multiply your collection of stud-money even more…

That’s it.

Enjoy !

😉

Note : don’t forget to also check out these posts :

fixed : unlock Green Loontern minifig in LEGO Batman 3 “Beyond Gotham” game

fixed : unlock Bat-mite minifig in LEGO Batman 3 “Beyond Gotham” game

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