Tag Archives: freeze

fixed : EyeTV 4 crashes after installing macOS 13 Ventura

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Question :

Today I have upgraded to macOS 13 Ventura. Now the EyeTV 4 (64bit) app no longer works. The app doesn’t open, it seems to crash, because a Report or Ignore “Send to Apple” window opens… I’ve tried downloading the latest version of EyeTv from the Geniatech website, but even after installing that, the only thing that I get after starting the app is the Report or Ignore window…

Is there any way to fix this ?

Answer :

For macOS 13 Ventura, you will need at least build 8528 of the EyeTV 4 app. You can download it from the Geniatech website :

http://file.geniatech.com/eyetv4/EyeTV4.0.0_8528.dmg

After installation, you might need to go through the setup steps again… here are some tips if you need to do so :

  • make sure you have your licence number at hand, as you might be asked to enter it anew
  • make sure you select the proper version of the EyeTV-stick you have [ note : the MyGica DVB-T2 is not listed separately, so make sure to select its hardware-twin, the EyeTV Hybrid T2 ]
  • make sure you select the right input source : choose DVB-T/T2 if you have an aerial antenna connected, and choose DVB-C PAL BG if you have a coaxial from you cable-TV provider plugged in

that’s it !

enjoy 😉

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fixed : frozen Dock in macOS ( Dock not responding )

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Question :

For some reason, when I started/opened my Mac today and tried to open an app by clicking on it’s icon in the Dock… nothing happened. The Dock didn’t respond… I couldn’t get any app, folder or file to open by clicking on it’s icon in the Dock…

I found a workaround by opening the search window (by clicking on the magnifier icon top right in the macOS menu bar), then typing the application’s name and starting it from there.

But, I want this fixed… what can I do to get the Dock working properly ?

Answer :

There isn’t a clear reason why the macOS Dock freezes up from time to time… so there is no solution that will work in all cases, but to get the macOS Dock working properly again try these (in this order) :

1 – try upgrading to the most up-to-date version of macOS :

  • in the macOS Menu Bar, click on the Apple-icon top left
  • in the pulldown menu that opens, click on “System Preferences” (or “System Settings”)
  • in the System Preferences window (System Settings window) that opens, click on “Software Update” ( the gear / sprocket icon )
  • in the Software Update window that opens, see if there are any new updates to macOS available
  • if there are any, update a.s.a.p. by following the on-screen instructions
  • if there are none, try the next option

2- try restarting your macOS :

  • in the macOS Menu Bar, click on the Apple-icon top left
  • in the pulldown menu that opens, click on “Restart” and follow the on-screen instructions
  • after your Mac has restarted, check if your macOS Dock works now
  • it the Dock now works properly ; great ! well done ! enjoy !
  • if the Dock still doesn’t respond, you can try restarting your Mac by using the “Shut down” option …or try the next option

3- try resetting the Dock using the Terminal.app :

  • in the macOS Menu Bar, click on the magnifier-icon top right
  • in the search field that opens, type “terminal”
  • click on the Terminal.app in the list that appears
  • in the Terminal window that opens, don’t be distracted by the info displayed, just type the following :
  • killall Dock
  • then press Return
  • most of the time it only takes a flash of a second to rested the Dock, sometimes it takes a few moments
  • now quit the Termini.app
  • then click on any app icon in the Dock to see if it starts up and the Dock behaves as expected
  • if it does ; great ! well done ! enjoy !
  • chances this doesn’t work are very, very low… so if this didn’t work, redo the reset of the Dock using the Terminal.app again before trying your last options : keep using a work-around (as mentioned above) until Apple releases a macOS upgrade …or reinstalling macOS on your Mac.

that’s it !

enjoy 😉

fixed : Password Dragon won’t run in macOS 10.15 or newer

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Question :

I’ve been using Password Dragon passwordmanager for years and I’m very satisfied with it. But since I’ve upgraded my Mac to macOS 10.15 Catalina, it won’t run anymore.

I’ve called Apple Support and they’ve told me that it is because it’s a Java-app, not a true macOS-app, an that they’re not supporting that…

I desperately need acces to my passwords in Password Dragon…

What can I do ?

 

Answer :

The fact that it’s a Java-based app is not the real problem (as long as you have the latest version on Java installed on your Mac). The real problem is that since macOS 10.15 Catalina, macOS has very strict security and privacy settings (compared to any previous version of macOS, OSX or MacOSX).

To get Password Dragon running in macOS 10.15 Catalina or newer, do this :

  • click on the Apple-icon in the top menu bar
  • in the pulldown menu, click on “System Preferences”
  • when the “System Preferences” window opens, make sure you are in the main window (if not, click on the ‘dots-on-a-grid’-button in the top bar)
  • click on the Java-icon
  • in the Java Control Panel window that opens, select the Update-tab
  • then click on the ‘Update Now’-button and put a checkmark at “Check for updates automatically”
  • when you are told that you are running the latest version of Java, go back to the main System Preferences window (by clicking on the ‘dots-on-a-grid’-button in the top bar)
  • in the System Preferences window, click on Security & Privacy (the iron Home icon with the circular dial in it)
  • in the Security & Privacy window, click on the ‘Privacy’tab
  • then, in the list on the left, click on ‘Files and Folders’
  • in the list that appears on the right, scroll down to ‘java’ and make sure there’s a checkmark in the check box at “Documents Folder”
  • now, close the System Preferences window and open the PasswordDragon.app

That’s it !

enjoy 😉

fixed : new EyeTV 4 (64bit) freezes at startup

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Question :

Since I upgraded to macOS 10.15 Catalina, I had to buy the new version of my beloved EyeTV app. So after buying the all new EyeTV 4 (64bit) at Geniatech (who took over EyeTV from Elgato) I installed the app, but whenever I try to run it, I get an “Application not responding” error. I have tried reinstalling the app, but that doesn’t help. I’ve also tried to download and install a newer version, but that doesn’t help either. Deleting the preferences (using the EyeTVreporter.app) doesn’t help either. Even uninstalling EyeTV and all associated files completely (using the EyeTVreporter.app) and then reinstalling doesn’t fix this either…

This is so strange, because EyeTV 4 Beta was running fine on this same Mac…

What can I do ?

 

Solution :

The problem is not in EyeTV, it’s in the new extremely strict security and privacy settings that are new to macOS 10.15 Catalina.

To fix this, do this :

  • quit the EyeTV app by clicking on it’s icon in the Dock while pressing the ALT-key on your keyboard
  • in the popup menu, the regular ‘Quit’ option will now turn into ‘Force Quit’
  • click on ‘Force Quit’ and make sure EyeTV app is quit (so there is no longer a black dot below it’s icon in the Dock)
  • click on the Apple-icon in the top menu bar of your screen
  • from the pulldown menu select System Preferences
  • make sure you are in the System Preferences window (main window), if not, click the  ‘dots in a grid’-button in the top menu bar of the window
  • in the System Preferences window, click on Security & Privacy (iron Home icon with circular dial on it)
  • in the Security & Privacy window, click on the ‘Privacy’ tab
  • in list on the left, click on ‘Files and Folders’
  • in the list that now appears on the right, scroll down to EyeTV and put a checkmark at ‘Documents Folder’
  • if you get a popup warning “EyeTV will not have access to files in your documents folder until it is quit” click the “Quit Now”-button
  • then close the System Preferences window
  • and restart the EyeTV 64bit app

That’s it !

enjoy 😉

fixed : Adobe Creative Cloud Application Manager hangs at “Please wait for a moment”

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Question :

I just purchased a new Student&Teacher license code for Adobe Creative Cloud, and I even though I can see on the Adobe-website that the new subscription is active on my AdobeID, I cannot use any Creative Cloud application on my Mac, because when I startup Photoshop CC (or Illustrator CC or InDesign CC), the Adobe Aplication Manager app is automatically run, the Creative Cloud window opens, it flashes and then “Please wait for a moment” is displayed and the clock keeps spinning… and spinning… and spinning…

Quitting the Adobe Application Manager app and trying again give the same result, and even restarting my Mac with all apps refreshed gives the same error… the Creative Cloud window just hangs on “Please wait for a moment”…

How can I fix this ?

 

Answer :

The first part of the solution is to make sure that your Creative Cloud subscription is active :

  • go to the Adobe-website
  • login with your AdobeID and password
  • then click on “Manage Account”
  • then, login again using your AdobeID and password
  • then, check at “subscriptions and products” if your Creative Cloud subscription is listed

If it’s not listed, use the Redemption Code that you got after purchasing your Creative Cloud renewal to (re)activate your CC-subscription.

If your CC-subscription is active, proceed to the second part of the solution :

  • on your Mac, click on the Creative Cloud logo (that looks like a cloud in the form of the number 8 that has fallen over) in the top bar of the screen, on the right side
  • there, it will say that the Application Updater or Application Manager app itself needs to be updated
  • click on update
  • wait for the update to finish
  • then a list of all individual CC-apps with updates available is displayed
  • click on “update all”
  • wait for the update to finish

That’s it – now you can startup any Adobe app and it will properly run.

enjoy !

 

fixed : macOS Sierra downloaded but installer won’t run

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Question :

Since the latest version of OSX (entitled “macOS Sierra) has been yesterday, I wanted to install it on my Mac. I clicked on “download” in the Mac AppStore and  the download started ; on the dedicated product page I could see the status bar filling up and finally stating “downloaded”… but then, nothing happened…

The download wouldn’t install…

I re-checked if macOS Sierra does support my Mac, it does. So I tried restarting the AppStore-app, I tried logging out my iCloud/AppStore-account & than logging back in, I tried rebooting my Mac, I tried rebooting in SafeMode, I tried FirstAid in the Disk Utility app, I tried clicking 10 times on the “downloaded” button repeatedly, I tried installing the DeBug-menus & cleaning the AppStore cache, I tried deleting the hidden AppStore downloads folder… and I tried various command line solutions found online in the Terminal app… nothing helped… I am still stuck with the button under the macOS Sierra icon saying “downloaded”… and nothing happens…

What can I do ?

 

Answer :

You are probably not (really) going to like this answer, because this will set you back hours & hours, in which you can’t use your Mac ; but it’s the only way known to solve this, and you need to have a recent TimeMachine backup (or alike) for it :

  1. shut down your Mac
  2. disconnect all cables  from your Mac (except your keyboard & mouse if you haven’t got a MacBook)
  3. restart your Mac, and be quick to press the [CMD]+[R] key-combo during startup (your Mac will now start up in Recovery Mode)
  4. in the “OS X Utilities” window that appears, select Restore From TimeMachine Backup and click Continue
  5. in the next “Restore Your System” window, click Continue
  6. now first make sure that your Mac can connect to your TimeMachine-harddisk by plugging in it’s USB-cable, plugging in your Ethernet-network-cable or connect to your WiFi router
  7. then select the hard drive that has your TimeMachine backups on it and click Continue
  8. in the next window, make sure you select the most recent backup that is from before you tried to download macOS Sierra ; only if you’re sure you’ve selected the right backup, proceed and click Continue
  9. now wait (or do something more useful in the mean time) and wait and wait ; this is going to take hours and hours ; putting back a TimeMachine backup this way will go a a speed of about 30BG per hour, so if your hard drive is 500GB it may take you about 15 hours (yes, an entire night and an entire morning…)
  10. finally, once the TimeMachine backup-reinstall is done, your Mac will restart… just let it
  11. then, when logged in, open the Mac AppStore-app and notice that the button under the macOS Sierra now says “download” ; click on it
  12. after the download has completed, you should now see the installer window popup on your screen… proceed from there…

that’s it… it’s simple, but very time-consuming…

enjoy !

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fixed : close that one window that blocks off the rest of Safari

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Question :

While browsing the internet using Safari, I suddenly got a popup window which I can’t close. I expect it to be a scam, as there is only one button ; an OK-button.

As I don’t agree with the text I am supposed to agree on, and I don’t trust the sender either, I just want to close this popup-window. But the red ‘Close Window’-button is not responding, and I can’t switch to any other open browser windows either. Safari seems to hang.

I could of course restart Safari, but I have several windows open I haven’t saved yet and it would be a real hassle to loose them…

Isn’t there any way to shut this popup down without loosing any other open windows ?

 

Answer :

The popup you have encountered is most definitely a scam-popup, as there is no option to ‘not agree’.

It’s rather simple to get out of this awkward situation :

  1. shut down your WiFi-connection : goto the ‘piece-of-pie’ icon in the top menu bar of the Finder –> then select “Turn Wi-Fi Off” from the pulldown menu that appears
  2. pull the ethernet-cable from your Mac
  3. now you’re disconnected from the Internet, you can safely click on the OK-button in the popup-window
  4. the popup-window will now close, and you will now be able to normally use Safari again
  5. now close all other windows you don’t need to have open
  6. even though you could now reconnect to WiFi- or Ethernet-internet, it’s recommended to do the following first
  7. still without internet-connection, open a new browser window : File –> New Window (or just press the CMD + N key-combo)
  8. then open the Reading List sidebar in that fresh window : View –> Show Reading List Sidebar (or just press the SHIFT + CMD + 2 key-combo)
  9. now drag all open browser windows you want to keep to the reading list
  10. when done, clear Safari’s history and website data : Safari –> Clear History…
  11. in the popup window that opens asking you to “Clear history will delete related cookies and other website data.” click on the “Clear History”-button
  12. then close Safari
  13. then reconnect to the Internet (either via WiFi or Ethernet-cable)
  14. and reopen Safari

…you can now find all previously open windows in the Reading List

 

enjoy !

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