fixed : Adobe Creative Cloud Application Manager hangs at “Please wait for a moment”

Question :

I just purchased a new Student&Teacher license code for Adobe Creative Cloud, and I even though I can see on the Adobe-website that the new subscription is active on my AdobeID, I cannot use any Creative Cloud application on my Mac, because when I startup Photoshop CC (or Illustrator CC or InDesign CC), the Adobe Aplication Manager app is automatically run, the Creative Cloud window opens, it flashes and then “Please wait for a moment” is displayed and the clock keeps spinning… and spinning… and spinning…

Quitting the Adobe Application Manager app and trying again give the same result, and even restarting my Mac with all apps refreshed gives the same error… the Creative Cloud window just hangs on “Please wait for a moment”…

How can I fix this ?

 

Answer :

The first part of the solution is to make sure that your Creative Cloud subscription is active :

  • go to the Adobe-website
  • login with your AdobeID and password
  • then click on “Manage Account”
  • then, login again using your AdobeID and password
  • then, check at “subscriptions and products” if your Creative Cloud subscription is listed

If it’s not listed, use the Redemption Code that you got after purchasing your Creative Cloud renewal to (re)activate your CC-subscription.

If your CC-subscription is active, proceed to the second part of the solution :

  • on your Mac, click on the Creative Cloud logo (that looks like a cloud in the form of the number 8 that has fallen over) in the top bar of the screen, on the right side
  • there, it will say that the Application Updater or Application Manager app itself needs to be updated
  • click on update
  • wait for the update to finish
  • then a list of all individual CC-apps with updates available is displayed
  • click on “update all”
  • wait for the update to finish

That’s it – now you can startup any Adobe app and it will properly run.

enjoy !

 

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fixed : broken-off audio plug stuck in iPad 2

Question :

Today, my son was using our iPad 2 with his headphones on, and when he tried to pull out the plug, it broke…

Now half of the broken 3.5mm audio plug is stuck inside the audio-port of the iPad. It’s so deep inside, I can’t see a way to grasp it with a pair of tweezers and get it out…

What can I do ?

Answer :

Normally, I would say : “take your iPad to an Apple Store and have them get it out”. That’s the way Apple would want you to handle this…

…but if you make sure you’ll be very gentle not to scratch the iPad, you might give it a try yourself ( AT YOUR OWN RISK !! ) :

– first make sure that what you see stuck inside the 3.5mm audio port looks ‘ringed’ ; meaning a (copper-colored) round core, with a (black) plastic tube around it and a very thin (chrome-colored) shell around that

– then get a thick needle (a really thick one, or a safety pin ; it’s important that it will not bend or break and has a very thin and pointy end)

– put the point of the needle on the (black) plastic tube of the broken-off audio plug and very gently push it outwards, onto the (chrome-colored) shell

– if you do so in al directions very gently, the (chrome-colored) shell will come loose and will fall out if you turn the iPad upside down

– after you’ve accomplished that, get a very tiny flat-headed screwdriver (of less than 3mm width), and push it down very gently in-between the side of the audio-jack and what is left of the audio plug

– then very gently scoop out the remainder of the audio plug by using the edge of the audio-jack for leverage

– when you feel a very tiny click, the remainder of the audio-plug has come loose, and will fall out if you turn the iPad upside down

– pfff… relax… congrats… done !

😉

NOTE : do this only AT YOUR OWN RISK ! do this only if you are very gentle, very patient, and very confident, and can control yourself to stop if you encounter any additional problems !

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