fixed : Adobe Creative Cloud Application Manager hangs at “Please wait for a moment”

Question :

I just purchased a new Student&Teacher license code for Adobe Creative Cloud, and I even though I can see on the Adobe-website that the new subscription is active on my AdobeID, I cannot use any Creative Cloud application on my Mac, because when I startup Photoshop CC (or Illustrator CC or InDesign CC), the Adobe Aplication Manager app is automatically run, the Creative Cloud window opens, it flashes and then “Please wait for a moment” is displayed and the clock keeps spinning… and spinning… and spinning…

Quitting the Adobe Application Manager app and trying again give the same result, and even restarting my Mac with all apps refreshed gives the same error… the Creative Cloud window just hangs on “Please wait for a moment”…

How can I fix this ?

 

Answer :

The first part of the solution is to make sure that your Creative Cloud subscription is active :

  • go to the Adobe-website
  • login with your AdobeID and password
  • then click on “Manage Account”
  • then, login again using your AdobeID and password
  • then, check at “subscriptions and products” if your Creative Cloud subscription is listed

If it’s not listed, use the Redemption Code that you got after purchasing your Creative Cloud renewal to (re)activate your CC-subscription.

If your CC-subscription is active, proceed to the second part of the solution :

  • on your Mac, click on the Creative Cloud logo (that looks like a cloud in the form of the number 8 that has fallen over) in the top bar of the screen, on the right side
  • there, it will say that the Application Updater or Application Manager app itself needs to be updated
  • click on update
  • wait for the update to finish
  • then a list of all individual CC-apps with updates available is displayed
  • click on “update all”
  • wait for the update to finish

That’s it – now you can startup any Adobe app and it will properly run.

enjoy !

 

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fixed : Adobe Application Manager hangs during updates

Question :

Running one of my Adobe applications (Photoshop), I was checking for updates from within the application. I found the “Updates…” option under “Help”, and when I clicked it, the Adobe Application Manager application started up and informed me that there were some updates available, so I indicated to update right away.

The update process started right away, with downloading the updates. But then, after a while, I noticed that there was no progression in the progress bar and the estimated update time was about 4 hours… nothing seemed to be happening… the application seemed to hang…

What can I do ?

Answer :

For some reason the Adobe Application Manger app seems to hang quite often. This might for instance occur if the screensaver starts because there’s ‘no human activity’ during the upgrade process…

The solution is rather simple, and basically comes down to just quitting and restarting the Adobe Application Manager app. Here’s how to :

– if the Adobe Application Manager hangs, press the CMD + ALT + ESC key-combo on your keyboard to bring up the “Force Quit”-window

– then try to quit each open app using the built-in regular Quit-option (CMD + Q key-combo), and force quit any app that will not quit normally using the “Force Quit”-window

– preferably you should now startup Disk Utility and run the “Repair Disk Permissions” action on your internal Hard Drive

-then go to Applications –> Utilities –> Adobe Application Manager –> core –> Adobe  Application Manager

– double-click to run the app and try to upgrade again

– when the upgrade hangs again, just ‘Force Quit’ the Adobe Application Manager again and restart it to try again

– finally you will get a message that the upgrade has succeeded

That’s it !

Enjoy !

😉

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fixed : this PDF will not print correctly

Question :

I’ve received an invoice from energy-provider Essent in PDF. In OSX’s Preview the PDF displays perfectly on-screen, but when printed, part of the text is messed up into unreadable text. I’ve called the Essent Help-desk and they told me that this is a Mac-problem that cannot be fixed…

…is that true and isn’t there any solution for this ?

Answer :

The Essent Helpdesk is wrong (I’m sorry…). The problem is that a non-standard font is used in the invoice for which a license of €500 is needed… (this actually is the FrescoSans font family…)

Even though Preview can’t properly print this font, Adobe Reader will…

So, download Adobe Reader (if you haven’t already done so) and open and print the invoice from there.

Simple as that !

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fixed : which fonts are used in this PDF I’ve received ?

Question :

I want to know what the exact fonts are that are used in a PDF-file someone has send me, but I can’t find a way to do that in OSX’s Preview and I do not have Adobe Acrobat Pro.

Is there any other way to get this info ?

Answer :

Yes !

Even though Preview currently has no solution for this and the Acrobat Pro is probably the easiest way of knowing which fonts are used in a PDF, there are a few alternatives :

Option 1

In Adobe Reader (the free, light version of Acrobat Pro), do exactly as you would in Acrobat Pro :

– open the PDF in Adobe Reader

– go to File –> Properties –> Fonts

that’s it

Option 2

Use the Terminal command-line :

– open the Terminal app

– type ” strings /path/to/document.pdf | grep FontName “, that is :

— type “strings” followed by a [SPACE]

— than drag & drop the PDF onto the cursor in the Terminal

— then typ another [SPACE], followed by a [VERTICAL DASH], another [SPACE] and “grep FrontName”

— then finish with a [RETURN]

that’s it !

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fixed : edit or delete Outer Glow effect from Illustrator EPS

Question :

I have added an “Outer Glow” effect to my vector drawing in Adobe Illustrator, but I have since altered the design of the drawing, and now I want to delete (or edit) the Outer Glow effect, but I can’t find the way to do so… What should I do ?

Answer :

“Outer Glow”, “Inner Glow”, “Drop Shadow” and “Feather” are some of the options of the “Stylize” feature in Adobe Illustrator’s “Filters” menu (on the top menu bar). They add effects that could previously only be created using Photoshop (because they are non-standard vector effects, they appear to be pixel-effects).

—- CREATE —-

To add an “Outer Glow” (or any other “Stylize”) effect to your vector drawing :

– select the objects you want to create the effect on

– go to the “Filters” (in the top menu bar) –> “Stylize” –> “Outer Glow” (or any other)

– in the window that appears, check “Preview”, adjust the settings (e.g. change the effect color) and press “OK” if you like the outcome

– Done.

—- EDIT —-

To edit an “Outer Glow” (or any other “Stylize”) effect that’s in a vector drawing :

– make sure the “Appearance” panel is visible (to do so, go to “Window” in the top menu bar and make sure there’s a check mark in front of “Appearance”)

– select the objects you want ot edit in your drawing

– look in the “Appearance” panel, there you should see the effect you want to edit listed (e.g. “Outer Glow”) with the indication “fx” behind it

– if you do not see the effect listed in the “Appearance” panel, you have probably selcted a Group of drawing elements, that does not have the effect applied the same way to all of them… to fix that, just ungroup the elements and select only the ones you need (again) until the effect appears in the list of the “Appearance” panel

– then double click on the effect’s name listed in the “Appearance” panel, and a window will popup in which you can adjust the filter’s settings

– Done. (but remember to re-group the drawing’s elements)

—- DELETE —-

To delete an “Outer Glow” (or any other “Stylize”) effect that’s in a vector drawing :

– make sure the “Appearance” panel is visible (to do so, go to “Window” in the top menu bar and make sure there’s a check mark in front of “Appearance”)

– in your drawing, select the objects you want delete the effect from

– look in the “Appearance” panel, there you should see the effect you want to edit listed (e.g. “Outer Glow”) with the indication “fx” behind it

– if you do not see the effect listed in the “Appearance” panel, you have probably selcted a Group of drawing elements, that does not have the effect applied the same way to all of them… to fix that, just ungroup the elements and select only the ones you need (again) until the effect appears in the list of the “Appearance” panel

– then click-and-drag the effect’s name listed in the “Appearance” panel onto the small Trash icon that is on the bottom of the “Appearance” panel

– Done. (but remember to re-group the drawing’s elements)

fixed : creating a single outline with Illustrator’s Pathfinder tool

Question :

I’ve always used the Pathfinder tool in Adobe Illustrator to add, join, trim & subtract shapes to get the more unusual shapes. Now I’m using Adobe CS (version CS3, but I don’t think that will differ from newer CS-versions), but after using the desired Pathfinder-option, I don’t get just one shape, but some kind of group of two overlaying shapes… what did I do wrong ?

Answer :

Nothing… you were actually almost there…

to get to the desired ‘one outline’ result… you just have to complete the Pathfinder-outcome by clicking the “Expand” button also…

it’s that simple 😉

NOTE : clicking the “Expand” button has the same effect as using the “Expand Appearance” option that is available from the upper menu bar under the “Object” pulldown menu