Question :

I’ve received an invoice from energy-provider Essent in PDF. In OSX’s Preview the PDF displays perfectly on-screen, but when printed, part of the text is messed up into unreadable text. I’ve called the Essent Help-desk and they told me that this is a Mac-problem that cannot be fixed…

…is that true and isn’t there any solution for this ?

Answer :

The Essent Helpdesk is wrong (I’m sorry…). The problem is that a non-standard font is used in the invoice for which a license of €500 is needed… (this actually is the FrescoSans font family…)

Even though Preview can’t properly print this font, Adobe Reader will…

So, download Adobe Reader (if you haven’t already done so) and open and print the invoice from there.

Simple as that !