fixed : HP DeskJet 930c can’t print PDF

Question :

I got an eMail-attachment in PDF, and when I tried to print it from my OSX 10.8 “Mountain Lion” MacBookPro, a completely blank page came out of my HP DeskJet 930c…

And when I tried printing the entire mail (including the preview of the PDF), the eMail-bodytext got printed, but there was a blank spot where the PDF-preview should have been…

What can I do ?

Answer :

For some unknown reason, the HP DeskJet 930c seems to have problems printing PDFs from OSX 10.8 “Mountain Lion”. The only remedy seems to be to install Adobe Reader and print every PDF from there…

…to make printing from Adobe Reader a little easier for you (and something you will not forget when you do not print PDFs for some time), it would be good to set Adobe Reader as the preferred software to open any PDF on your Mac. To do so, do this :

– select any PDF-document’s icon on your Mac

– then press [CMD]+[I] on your keyboard

– in the ‘Get Info’ window that opens, go to the chapter called “Open with:”

– if the grey triangular arrow in front is pointing to the right, click on it to make it point downward and reveal the pulldown-menu that you can should choose “Adobe Reader” from

– after you’ve done that, make sure you also click the “Change All…” button

…now any PDF-document you get on your Mac or in your Mac will open up in Adobe Reader, and you can print it from there

That’s it !

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Enjoy !

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fixed : this PDF will not print correctly

Question :

I’ve received an invoice from energy-provider Essent in PDF. In OSX’s Preview the PDF displays perfectly on-screen, but when printed, part of the text is messed up into unreadable text. I’ve called the Essent Help-desk and they told me that this is a Mac-problem that cannot be fixed…

…is that true and isn’t there any solution for this ?

Answer :

The Essent Helpdesk is wrong (I’m sorry…). The problem is that a non-standard font is used in the invoice for which a license of €500 is needed… (this actually is the FrescoSans font family…)

Even though Preview can’t properly print this font, Adobe Reader will…

So, download Adobe Reader (if you haven’t already done so) and open and print the invoice from there.

Simple as that !

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fixed : which fonts are used in this PDF I’ve received ?

Question :

I want to know what the exact fonts are that are used in a PDF-file someone has send me, but I can’t find a way to do that in OSX’s Preview and I do not have Adobe Acrobat Pro.

Is there any other way to get this info ?

Answer :

Yes !

Even though Preview currently has no solution for this and the Acrobat Pro is probably the easiest way of knowing which fonts are used in a PDF, there are a few alternatives :

Option 1

In Adobe Reader (the free, light version of Acrobat Pro), do exactly as you would in Acrobat Pro :

– open the PDF in Adobe Reader

– go to File –> Properties –> Fonts

that’s it

Option 2

Use the Terminal command-line :

– open the Terminal app

– type ” strings /path/to/document.pdf | grep FontName “, that is :

— type “strings” followed by a [SPACE]

— than drag & drop the PDF onto the cursor in the Terminal

— then typ another [SPACE], followed by a [VERTICAL DASH], another [SPACE] and “grep FrontName”

— then finish with a [RETURN]

that’s it !

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