fixed : cannot print PDF form from macOS Preview.app

Question :

I have received an eMail from a vendor that includes a dispatchnote PDF that I need to print.

The PDF opens fine in Preview.app, but when I try to print it, everything seems to work fine, only the print doesn’t come out of the printer…

I can’t find the problem : the PDF appears in the printer’s Job List, the status bar fills up completely, the printer makes some noise to indicate that it is receiving data, the print job is deleted from the Job List, and nothing comes out of the printer… there are no error messages, no indication what so ever that something went wrong… the pint just won’t come out of the printer…

I checked to see if there is something special about the PDF-file that might be causing this, but I can’t find anything special about it… the PDF is not locked or anything…

What can I do ?

 

Answer :

Even though it is not clear where this problem comes from, the solution is simple : use Adobe Reader (a.k.a. Adobe Acrobat Reader DC) or Adobe Acrobat Pro if you have it.

To do so, do this :

  • go to https://get.adobe.com/uk/reader/otherversions/
  • at Step 1, 2 and 3 set the right OS, language and version, then click the Download Now button to download Adobe Reader
  • when the download is done, install Adobe Reader on your Mac
  • then, open Adobe Reader
  • and open the hard-to-print PDF from Adobe Reader
  • as soon as it starts appearing on-screen, you can press [CMD] + [P] to get to the printing screen
  • from there, just try to print again…
    • note that this is not your regular macOS printing screen, so you might want to check if all settings are to your liking before you give the actual print-commando (you might have to set things like double sided printing again)

The fact that the file is not printing from Preview.app, but it is from Adobe Reader, might indicate that the PDF was created by Adobe Acrobat Pro on Windows and that there is a problem in the version of Acrobar Reader that was used that causes this problem to arise…

That’s it !

enjoy šŸ˜‰

fixed : HP DeskJet 930c can’t print PDF

Question :

I got an eMail-attachment in PDF, and when I tried to print it from my OSX 10.8 “Mountain Lion” MacBookPro, a completely blank page came out of my HP DeskJet 930c…

And when I tried printing the entire mail (including the preview of the PDF), the eMail-bodytext got printed, but there was a blank spot where the PDF-preview should have been…

What can I do ?

Answer :

For some unknown reason, the HP DeskJet 930c seems to have problems printing PDFs from OSX 10.8 “Mountain Lion”. The only remedy seems to be to install Adobe Reader and print every PDF from there…

…to make printing from Adobe Reader a little easier for you (and something you will not forget when you do not print PDFs for some time), it would be good to set Adobe Reader as the preferred software to open any PDF on your Mac. To do so, do this :

– select any PDF-document’s icon on your Mac

– then press [CMD]+[I] on your keyboard

– in the ‘Get Info’ window that opens, go to the chapter called “Open with:”

– if the grey triangular arrow in front is pointing to the right, click on it to make it point downward and reveal the pulldown-menu that you can should choose “Adobe Reader” from

– after you’ve done that, make sure you also click the “Change All…” button

…now any PDF-document you get on your Mac or in your Mac will open up in Adobe Reader, and you can print it from there

That’s it !

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Enjoy !

fixed : this PDF will not print correctly

Question :

I’ve received an invoice from energy-provider Essent in PDF. In OSX’s Preview the PDF displays perfectly on-screen, but when printed, part of the text is messed up into unreadable text. I’ve called the Essent Help-desk and they told me that this is a Mac-problem that cannot be fixed…

…is that true and isn’t there any solution for this ?

Answer :

The Essent Helpdesk is wrong (I’m sorry…). The problem is that a non-standard font is used in the invoice for which a license of ā‚¬500 is needed… (this actually is the FrescoSans font family…)

Even though Preview can’t properly print this font, Adobe Reader will…

So, download Adobe Reader (if you haven’t already done so) and open and print the invoice from there.

Simple as that !

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fixed : which fonts are used in this PDF I’ve received ?

Question :

I want to know what the exact fonts are that are used in a PDF-file someone has send me, but I can’t find a way to do that in OSX’s Preview and I do not have Adobe Acrobat Pro.

Is there any other way to get this info ?

Answer :

Yes !

Even though Preview currently has no solution for this and the Acrobat Pro is probably the easiest way of knowing which fonts are used in a PDF, there are a few alternatives :

Option 1

In Adobe Reader (the free, light version of Acrobat Pro), do exactly as you would in Acrobat Pro :

– open the PDF in Adobe Reader

– go to File –> Properties –> Fonts

that’s it

Option 2

Use the Terminal command-line :

– open the Terminal app

– type ” strings /path/to/document.pdf | grep FontName “, that is :

— type “strings” followed by a [SPACE]

— than drag & drop the PDF onto the cursor in the Terminal

— then typ another [SPACE], followed by a [VERTICAL DASH], another [SPACE] and “grep FrontName”

— then finish with a [RETURN]

that’s it !

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