fixed : make old iPhone ready for clean install

Question :

I have just upgraded to a new iPhone, so now I want to pass on my previous iPhone to my child. What is the best way to do get this olde iPhone ready to transfer his/her data onto it ?

 

Answer :

Over time, little things inside iOS get buggy or corrupted… especially each time you transfer your data and settings directly to a new iPhone and/or iOS version. If you upgrade your iPhone’s version of iOS onto a new one without doing a clean install, which requires you to erase all data from your device, buggy data and settings get copied over also…

So… every once in a while you should do a clean install, especially if you run into weird and inexplainable buggy behavior of your iPhone.

FYI :

  • If you do a regular iOS upgrade or update, all system info is copied over, so that won’t get rid of most of the problems
  • If you backup to iCloud, only personal data, settings and game progress are preserved, so bugs and corruptions get some chance of being solved, especially if you take the time to do a complete reinstall of iOS from the online AppStore (i.e. a Clean Install)
  • If you restore iOS from a personal backup (like an iPhone backup in your personal iTunes-backup registry), you also run the risk of reinstalling the bugs & errors that had been in your iPhone’s iOS when you last backed-up

so… use the following procedure to make sure you get the least possibility of reintroducing old bugs :

  • turn on your receiver iPhone (the newer one that is going to be used in the future) and open the Settings app
  • click on the owner’s name (with the text “Apple ID, iCoud, iTunes & App Store” below it)
  • click on iCloud
  • click on iCloud Backup
  • click on Back Up Now and a fresh backup of your personal data, your app settings and your Game Center game progress will be synced with iCloud
  • now wait for the iCloud syncing process to complete
  • now do the same on the donor iPhone (the older one that is going to be abandoned)
  • open the Settings app
  • click on the owner’s name (with the text “Apple ID, iCoud, iTunes & App Store” below it)
  • click on iCloud
  • click on iCloud Backup
  • click on Back Up Now and wait for the iCloud syncing process to complete
  • then go back to the receiver iPhone (the newer one that is going to be used in the future)
  • connect the receiver iPhone to a Mac (or Windows-PC) using an USB-cable
  • open iTunes
  • make sure you see your iPhone listed in the sidebar
  • then click on the small iPhone-icon (in the lower top bar ; left of the buttons for Library, For You, Browse, Radio & Store ; and just right of the Music/Films/… -button)
  • now a dedicated iTunes -page opens for the iPhone
  • make sure that “Summary” is selected in the left menu bar
  • then click on the “restore iPhone…”-button
  • then wait for the reinstallation to finish
  • the iPhone is now being erased and reinstalled
  • this reinstall takes extra time, compared to a traditional iOS-upgrade
  • when finished, you have performed what is usually called a ‘Clean Install’
  • now follow the on-screen instructions
  • when you can, enter your iCloud username & password to enable downloading your data & settings from your iCloud-backup
  • needless to say, apps will be restored from the official apps located in iCloud, or rather : the Online iTunes App Store, so the apps will all be restored perfectly, without bugs or buggy behavior

That’s it !

enjoy 😉

 

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fixed : where did the “Personal Hotspot”-option go in iOS 10 ?

Question :

I just upgraded the iOS 10 on my iPhone, but now the Personal Hotspot option that I need to connect my MacBook to my iPhone’s mobile internet connection has vanished from my Settings… it used to be listed right below the Mobile Data setting, but now it’s gone…

What is wrong ? Where did it go ?

Answer :

For some unknown reason the update of iOS 10 seems to hide the Personal Hotspot option… it’s still there, but you have to dig a little deeper to get to it now…

Here’s how to get it back :

  • on your iPhone, go to Settings –> Mobile Data –> Personal Hotspot
  • now, if you switch it on there, it will work like before, and it will re-appear in the (first window) of Settings, directly below Mobile Data

It’s that simple, but it surely isn’t obvious…

enjoy !

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fixed : can’t delete unnamed app without icon from iPad

Question :

I have an icon on my iPad that has a generic icon and no name. If I double click it, the name turns into “Waiting…” and nothing happens, even after a long wait. If I try to delete it, I get the small X-tag, and if I click on it, I get a window saying :

Delete ‘  ‘

Deleting ‘  ‘ will also delete all of its data.

…and two options to click on : “Delete” and “Cancel”

…still no name of the app is given, and since the icon is generic (a.k.a. “empty” ; showing only a greyish-white icon with a dark grey grid, some circles and diagonals) I still don’t know how to delete it.

What can I do to fix this ?

 

Answer :

For some reason (unknown and probably irrelevant also) this app has stalled during an update or even during it’s initial install. To figure out the actual name of the app, do this :

  • in iOS, go to “Settings” –> “General” –> “Restrictions”, and make sure you have permission to delete apps and change accounts
  • then, go to “Settings” –> iTunes and App Store and log out
  • then, when in iOS8, go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ; in the next window, click on “Backups” ; in the next window, click on “Show all apps”
  • or when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app that has a generic icon in the list of apps you see
  • write down the name of that app (the one with the generic icon)
  • then, when the Menu-button has a white square icon on it, restart your iPad (or iPhone) by simultaneously pressing the Menu-button (below the screen) and the ON/OFF-button (on the right top edge of your iPad’s/iPhone’s housing, hold this key-combo until your iPad/iPhone shows a white Apple-logo on a black screen, then release
  • or, when the Menu-button has fingerscan, restart your iPad (or iPhone) in the way described in this post
  • when the reset is done, login to your iPad (or iPhone) if you have an access pincode on it
  • then, go to “Settings” –> iTunes and App Store and login
  • then, when in iOS8, go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ; in the next window, click on “Backups” ; in the next window, click on “Show all apps”
  • or when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app has still with the name that you wrote down (this app may or may not have a generic icon now) and click on it
  • in the next window click “Delete App”
  • then click the Menu-button to get back to the main screen
  • then go to the “App Store”-app –> “Purchased” –> “Not on this iPad” (“Not on this iPhone”)
  • in the list, find the app with the name you wrote down and (re)download it from the App Store by clicking on the ‘cloud with blue downward arrow’-icon behind its name
  • when the app starts downloading, click on the Menu-button to return to the main screen
  • finally, turn restrictions back on if you had any initially (in “Settings” –> “General” –> “Restrictions”)

…that’s it – enjoy !

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fixed : run DOS commands on your Mac

Question :

I need to run a firmware update for a hard drive, but there’s no firmware update available for MacOSX, there’s only a firmware .exe-program for MS DOS.

How can I run that on my Mac, since I don’t have a Windows-PC available ?

 

Answer :

MacOSX isn’t able to run DOS commands in the MacOSX Terminal.app…

and running FreeDOS from a USB-stick isn’t an option on your Mac, since your Mac can’t boot from non-EFI volumes…

but there’s a very simple option to run DOS commands in OSX :

– download & install Boxer by drag&dropping the app into your Applications folder

– run the Boxer.app and you will get 3 options, one being “Open a DOS prompt”, that’s the one your looking for

– click on it, and you will have your DOS-prompt

– and just as you can in OSX Terminal.app, you can drag&drop .exe-files (and other files) into the prompt, and the correct path to the file will be automatically inserted into the prompt

– there’s just one small drawback : the Mac’s keyboard layout is not supported… so even though the letters will be what you see on your keyboard, most other characters will not… to get a – [minus], you should type / [slash], and to get ” [brace], you should type @ [at] on your Mac keyboard… (you can figure out the other ones yourself by just trying)

That’s it !

Enjoy !

😉

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tip : get the latest versions of Word, PowerPoint and Excel for FREE, legally

If you are looking for a FREE (and legal) version of the latest version of MS Office, you just might be in luck :

Microsoft is offering the newest version of MS Office for FREE to students and staff of schools and universities that have licensed MS Office.

This program has run in the US since 2013 under the moniker “Student Advantage”, and is now available in the Netherlands also.

What you get is a FREE one year license to Microsoft’s online cloud service “Office 365”, in the “Pro Plus”-version, including FREE downloads of the latest versions of Office to be installed on maximum 5 Macs or PCs and on maximum 5 Android or iOS devices (like iPhones and iPads).

These latest versions are Office 2011 for Mac and Office 2013 for Windows, both including Word, PowerPoint, Excel, Outlook, OneNote, Skype and OneDrive (Microsoft’s cloud-drive formerly known as SkyDrive).

In the Netherlands, these FREE versions are available for two specific groups :

1- (parents of) students of the primary schools [“basisschoolleerlingen” in Dutch] https://www.surfspot.nl/officeleerling

2- students of (some) higher education [“Hogescholen en Universiteiten” in Dutch] https://www.surfspot.nl/officestudent

The procedure to get this (nearly) FREE software, is quite complex, but it’s well worth the hassle :

– first you need an account at Surfspot.nl (the website for educational discounts)

– then, you need to ‘buy’ the FREE version of Office 365 Pro Plus

– with that, you’ll get a voucher (which might take several days due to popular demand)

– using that voucher, you can activate Office 365 at Microsoft, and you will get FREE download-links to the latest versions of Word, PowerPoint, Excel, Outlook, OneNote, Skype, OneDrive, etc.

–  those apps you can install on maximum 5 Macs or PCs and 5 iOS or Android devices

 

…as mentioned : it’s a hassle, but it’s well worth it !

Enjoy !

😉

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fixed : Adobe Application Manager hangs during updates

Question :

Running one of my Adobe applications (Photoshop), I was checking for updates from within the application. I found the “Updates…” option under “Help”, and when I clicked it, the Adobe Application Manager application started up and informed me that there were some updates available, so I indicated to update right away.

The update process started right away, with downloading the updates. But then, after a while, I noticed that there was no progression in the progress bar and the estimated update time was about 4 hours… nothing seemed to be happening… the application seemed to hang…

What can I do ?

Answer :

For some reason the Adobe Application Manger app seems to hang quite often. This might for instance occur if the screensaver starts because there’s ‘no human activity’ during the upgrade process…

The solution is rather simple, and basically comes down to just quitting and restarting the Adobe Application Manager app. Here’s how to :

– if the Adobe Application Manager hangs, press the CMD + ALT + ESC key-combo on your keyboard to bring up the “Force Quit”-window

– then try to quit each open app using the built-in regular Quit-option (CMD + Q key-combo), and force quit any app that will not quit normally using the “Force Quit”-window

– preferably you should now startup Disk Utility and run the “Repair Disk Permissions” action on your internal Hard Drive

-then go to Applications –> Utilities –> Adobe Application Manager –> core –> Adobe  Application Manager

– double-click to run the app and try to upgrade again

– when the upgrade hangs again, just ‘Force Quit’ the Adobe Application Manager again and restart it to try again

– finally you will get a message that the upgrade has succeeded

That’s it !

Enjoy !

😉

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