I’ve set up FaceID on my new iPhone, and it seemed to work just fine at first. But now, it doesn’t seem to work most of the time… most of the time I have to eventually unlock my iPhone with the access code.
I’ve already tried to update the face-scanning by creating new reference face scans, but that hasn’t led to any improvement in the situation…
This is getting very annoying…
Is there any way to fix this ?
Having iOS 12 make new face-scans to be more accurate and more forgiving doesn’t seem to help… instead, do this :
put your iPhone further away from your face (for FaceID to work, you need to havealmost your entire face in viewing range of the frontal selfie camera)
if your iPhone is on the table, pick it up and hold it in your hand, or move your head directly above the frontal selfie camera, this will vastly increase your chances of being recognised (if you are used to reading with the iPhone above or besides your breakfast/lunch/dinner-plate, your drink, your newspaper or your work, your face is only partially in front of the camera and therefore not detectable for FaceID)
swipe up from the bottom of the screen one extra time (don’t bother if the screen is already showing the keypad to unlock the screen using your 6-digit-code) it’s odd, but it works about 50% of the time…
I have a recent iPhone running iOS10, but lately I can’t hear people calling me and they can’t hear me when I phone them. There is a cracking noise which makes it impossible to use my iPhone for calling.
Is my iPhone broken ?
Even though we cannot rule out that your iPhone is actually having a broken audio hardware issue on forehand, it’s more likely to be a software problem.
This problem is usually fixed by doing one of these resets ( first, be sure to keep your SIM’s PIN-code at hand as you might need it ) :
reset option #1 :
while your iPhone is on, press the physical MENU (on the front screen) and ON/OFF (on top or on the right side) buttons at the same time until the screen goes black and after a few seconds the white Apple-logo reappears
wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling
reset option #2 :
while your iPhone is on, press the physical ON/OFF button (on the right side of your iPhone) until the ON/OFF slider appears on screen
set the ON/OFF slider to OFF and wait for the screen to go black
now turn your iPhone back on by pressing the ON/OFF button and wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling
usually, that’s it… that’s all you need to fix this…
…but if neither of these resets work for you, your iPhone’s audio hardware is probably broken and you should have your iPhone repaired at an Apple Store or Apple repair-centre.