fixed : bad audio – is my iPhone broken ? (iOS 10)

Question :

I have a recent iPhone running iOS10, but lately I can’t hear people calling me and they can’t hear me when I phone them. There is a cracking noise which makes it impossible to use my iPhone for calling.

Is my iPhone broken ?

 

Answer :

Even though we cannot rule out that your iPhone is actually having a broken audio hardware issue on forehand, it’s more likely to be a software problem.

This problem is usually fixed by doing one of these resets ( first, be sure to keep your SIM’s PIN-code at hand as you might need it ) :

reset option #1 :

  • while your iPhone is on, press the physical MENU (on the front screen) and ON/OFF (on top or on the right side) buttons at the same time until the screen goes black and after a few seconds the white Apple-logo reappears
  • wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling

reset option #2 :

  • while your iPhone is on, press the physical ON/OFF button (on the right side of your iPhone) until the ON/OFF slider appears on screen
  • set the ON/OFF slider to OFF and wait for the screen to go black
  • now turn your iPhone back on by pressing the ON/OFF button and wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling

usually, that’s it… that’s all you need to fix this…

…but if neither of these resets work for you, your iPhone’s audio hardware is probably broken and you should have your iPhone repaired at an Apple Store or Apple repair-centre.

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fixed : no audio on iPhone, just an annoying beeping noise

Question :

Today the output-sound of my new iPhone 6s turned into complete noise. No matter which app I use, be it YouTube, iTunes Music or online TV, all sound is reduced to an alternating beep-sound. I can turn the volume down (or up), but it doesn’t go away, no matter what I try…

What can I do ?

 

Answer :

Regardless of the exact cause of the error you run into… your best option when encountering weird behavior of your iOS-device (iPhone/iPad) is to do a reset.

For your audio-problem this is tested and proven to work also.

For the iPhone 6s the reset-procedure is a little different from the one used on previous iPhones (*) :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the POWER-button until the screen goes fuzzy and the ‘slide to power off’-slider appears
  • then release the POWER-button and slide the slider to the right to turn the iPhone off
  • wait for the screen to go black
  • then press and hold the POWER-button until the Apple logo (re)appears
  • then release the POWER-button and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

…that’s it

😉

 

On previous iPhones the reset-procedure is :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the MENU- and POWER-buttons of your iPhone/iPad simultaneously until the entire screen turns black and the Apple logo reappears
  • then release both buttons and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

…that’s it

enjoy !

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tip : easily make FREE screen recordings in MacOSX

“Screen Recording” means making a video of your screen (i.e. your MacOSX Desktop) while you are using it.

This is a way to make tutorial video’s which you can use to send or give to others, just like the ones you find on YouTube.

(…or you can use this to record online video’s that you can not download)

“Screen Recording” used to be something that would require rather expensive software, but with the introduction of QuickTime X Player in OSX 10.6 Snow Leopard, it’s a simple and completely FREE feature included in MacOSX !

Here’s how to :

– open the “QuickTime Player” application (or maybe it’s called “QuickTime X Player” in your case)

– go to “File” and select “New Screen Recording” from the pulldown menu – or use the key-combo [SHIFT]+[CMD]+[N]

– in the small (shaded) screen that appears, you will see a record-button (with a red dot) in the middle and a grey triangle button on the right

– click on the grey triangle button and you can select your audio input source (e.g. a microphone you’ll be using for your voice-over comments), output video quality and whether you want record your mouse movements and clicks in the video also

– then click on the red-dotted record-button to start recording, but when you do so you will get the option to either select a (static) part of the screen [by dragging the cursor over the area you want to select for recording] or the entire screen [by clicking anywhere on the screen]

– recording will start right away after you’ve made your choice (so do not forget to start talking if you want a voice-over)

– to stop recording, go back to the record-button (which now shows a small black square) and click it

– the recording will stop and it will take a few moments for QuickTime X Player to process it (the longer your recorded, the more time the processing will take)

– the recording will be visible in a QuickTime X Player window right away

– to Save or Share your screen recording, go “File” and choose one of the following :

option 1. “Export” (= normal Save) for saving as a QuickTime .mov-file [you can set the video quality from the “Format” pulldown menu ; either (general) Movie, 480p, 720p or iPhone/iPad/AppleTV ready

option 2. “Export to” to directly upload to a website, import into iTunes or edit in iMovie

option 3. “Share” to directly share your screen recording with your friends through eMail, iMessage (= Apple SMS), AirDrop (= Apple WiFi-filesharing), Facebook, YouTube, Vimeo or Flickr

That’s it ; this might seem rather complicated from these instructions, but it’s actually really simple once you try 😉

fixed : get the WMA-recordings from an Olympus voice recorder into iTunes

Question :

I have an Olympus VN-88500PC voice memo recorder and I can get the WMA-recordings onto my Mac, but not into iTunes – what can I do ?

Answer :

iTunes for Mac doesn’t import WMA audio files (even though it seems like for some reason iTunes for PC does…).

So you will have to convert the WMA into a file format that iTunes does understand like MP3 or AAC, before you can import the recordings into iTunes.

There are a lot of audio converters available on the Mac, but a lot of them won’t allow you to convert WMA-files. Others might suggest Switch or Tunesify,  but I would recommend Smart Converter, as it’s FREE, it has a simple user interface and it creates small MP3s.

FYI :

my source was a 30MB WMA-file,

Switch (FREE version) turned it into a 225MB MP3-file, even though I was using the “small file” option

Tunesify (the €3 version) turned it into a 180MB MP3-file,

and Smart Converter (FREE version) turned in into an MP3-file of only 45MB (using the “Music” conversion option)

Smart Converter is available in the Mac App Store :

http://itunes.apple.com/nl/app/smart-converter/id447513724?mt=12

…and after the WMA-to-MP3-conversion is done, you can just drag & drop the MP3-file onto the iTunes window to import.

tip : make your own iPhone ringtones with QuickTime 7 Pro

How to create an iPhone ringtone with Quicktime 7 Pro

With Quicktime 7 Pro you can transform any audio file into an iPhone ringtone – for free.

  • Open Quicktime 7 Pro and load an audio file that you want to convert (AAC or mp3)
  • Adjust the sliders to mark the part of the song that you want to use with the left and right locater in the time bar. NOTE : The length cannot be longer than 30 seconds (29 seconds max)
  • Go to the Edit menu and trim the file to the marked length
  • Go to the File menu and select “Export”
  • Change the export format preset to “iPhone”, that will export to a file with the .m4v file extension
  • Manually change the file extension to .m4r ; when asked “Are you sure…?” click “Use .m4r” (the the text in the file icon will now change from “MPEG 4” to “Ring” or the entire icon will change into a black square music icon)
  • Drag the .m4r-file onto your iTunes music library (check under “Ringtones” to see if it’s been imported)
  • Sync your iPhone to get the new ringtone on your iPhone (make sure you’ve selected “Sync Ringtones” before syncing)
  • Then on your iPhone change the ringtone to your self made ringtone