fixed : new iPhone photos not showing up in macOS Photos.app

Question :

I am trying to get my photos from my iPhone onto my Mac. But after connecting my iPhone using USB the Photos.app does start up in macOS, but the newest photos I’ve made with my iPhone never show up my Mac.

Disconnecting and reconnecting my iPhone doesn’t help. Restarting the iPhone doesn’t resolve this problem, neither does restarting my Mac.

What can I do to solve this ?

 

Answer :

Even though you are encountering a very annoying problem, it’s rather easy to solve :

  • disconnect your iPhone (or iPad) from your Mac
  • open the Photos.app in iOS (on your iPhone/iPad)
  • click on the Photos-button (bottom-left ; the icon consisting of a double rectangle with the text ‘Photos’ below it)
  • select one photo one of the newest photos
  • then click on the Share-button (bottom-left ; the icon consisting of a square with an arrow pointing upward)
  • select all photos that are not showing up on you Mac, by swiping the photos to the left and right and tapping the bottom-right circle of each individual missing photo (the circle will turn into a blue checkmark)
  • then swipe in the row of app-icons to the Shared Albums icon and click it
  • wait while the clock says ‘Preparing’
  • then click Cancel (top-left)
  • now connect your iPhone (or iPad) to your Mac
  • open the Photos.app in macOS (on your Mac)
  • unlock your iPhone (or iPad) using your fingerprint/face-scan/screen-unlock-code
  • then, on your Mac, in Photos.app goto the left side bar and at Devices, click on your iPhone/iPad
  • then wait for the photos to appear as New Items
  • and click on the Import All New Items button top-right (or select only the photos you want to import and click on the Import Selected button)

That’s it !

enjoy 😉

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fixed : bad audio – is my iPhone broken ? (iOS 10)

Question :

I have a recent iPhone running iOS10, but lately I can’t hear people calling me and they can’t hear me when I phone them. There is a cracking noise which makes it impossible to use my iPhone for calling.

Is my iPhone broken ?

 

Answer :

Even though we cannot rule out that your iPhone is actually having a broken audio hardware issue on forehand, it’s more likely to be a software problem.

This problem is usually fixed by doing one of these resets ( first, be sure to keep your SIM’s PIN-code at hand as you might need it ) :

reset option #1 :

  • while your iPhone is on, press the physical MENU (on the front screen) and ON/OFF (on top or on the right side) buttons at the same time until the screen goes black and after a few seconds the white Apple-logo reappears
  • wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling

reset option #2 :

  • while your iPhone is on, press the physical ON/OFF button (on the right side of your iPhone) until the ON/OFF slider appears on screen
  • set the ON/OFF slider to OFF and wait for the screen to go black
  • now turn your iPhone back on by pressing the ON/OFF button and wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling

usually, that’s it… that’s all you need to fix this…

…but if neither of these resets work for you, your iPhone’s audio hardware is probably broken and you should have your iPhone repaired at an Apple Store or Apple repair-centre.

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fixed : quickly clear all personal data from your old iPhone before donating it to your child

Question :

I just got a new iPhone, and now I want my child to have my previous iPhone. However, I want to clean out all my content before giving the iPhone away, so my child can start with a clean new iPhone.

Is there an easy way to do that ?

 

Answer :

Yes, doing so is rather easy, but it can only be done this simply if you can access the iPhone using the previous owner’s login (to prevent stolen iPhones from being erased before they can be traced).

For a quick ‘clean install’ of your iPhone (or iPad), just do this :

  • login to the iPhone using the previous (or actually still ‘current’) user’s login-pin or fingerscan
  • open the Settings app
  • in the Settings page that opens, scroll down a little and click on General
  • in the General page that opens, scroll down to the bottom an click on Reset
  • in the Reset page that opens, click on “Erase All Content and Settings”
  • now follow all directions given on your iPhone, then wait while it’s being reset
  • finally, the iPhone will reboot and you will have a ‘virgin-like’ iOS

Now, your child can start with a clean iPhone 😉

BEWARE : if you are donating your iPhone to charity or to someone you don’t know too well or to someone your don’t trust 100%, do not use this simple method to clean your iPhone ! as it does not fully protect you from people still being able to get some of your old data from your iPhone… (…and steal your photo’s, credit card info or even identity) ; in that case, hook your iPhone up to a computer and erase it’s memory with multiple overwrites (7 or more overwrites is considered ‘safe’) before doing a new install of iOS ; note that you might need extra software to do so

enjoy !

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fixed : get new iPhone’s photos on old Snow Leopard OSX10.6.8-Mac

UPDATE : the procedure outlined in this post still works for new iPhones with iOS11 and iOS12 (like the iPhone 7, 8, X, XS and XR) even though it was originally written for new iPhones running iOS10 (like the iPhone 6 and 6s)


Question :

I just got a new iPhone 7, and now I want to transfer my photos from my previous iPhone 6 onto my MacBook. I was hoping to use iCloud for this, but my MacBook is rather old and can’t run any version of OSX newer than MacOSX 10.6.8 “Snow Leopard” which doesn’t have iCloud installed, just it’s predecessor MobileMe…

What can I do ?

 

Answer :

Theoretically, you could also go online from your Mac and get access to your photos through the iCloud.com website… but since the latest versions of Safari, Chrome and Firefox don’t support MacOSX 10.6.8 any longer (Opera does for now, but that’s about to change also), this route is not a future-proof solution.

The most future-proof solution is using a USB-connection like this :

  • on your Mac, open the Applications-folder and open the Image Capture app
  • now connect your iPhone to your Mac using a USB-cable
  • you will get this error message [ Photos in the Camera Roll on “…” cannot be viewed or imported because the iPhone is locked with a passcode”
  • click on OK
  • then unlock your iPhone with your fingerprint (or type your 6-digit unlock code)
  • on the iPhone you will get this message [ Trust this computer? ]
  • click on Trust
  • then in Image Capture, under Devices, click on iPhone
  • now all the photos on your iPhone will be listed and/or displayed on your Mac
  • from the pulldown list at “Import to:” select a folder to import the photos to (the default folder is your Pictures-folder, but you can also choose iPhoto or create a new folder at “Other…”)
  • then select the individual photos you want to import and click on Import, or click on Import All to import all your iPhone’s photos onto your Mac
  • then wait…

that’s it – enjoy 😉

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fixed : where did the “Personal Hotspot”-option go in iOS 10 ?

Question :

I just upgraded the iOS 10 on my iPhone, but now the Personal Hotspot option that I need to connect my MacBook to my iPhone’s mobile internet connection has vanished from my Settings… it used to be listed right below the Mobile Data setting, but now it’s gone…

What is wrong ? Where did it go ?

Answer :

For some unknown reason the update of iOS 10 seems to hide the Personal Hotspot option… it’s still there, but you have to dig a little deeper to get to it now…

Here’s how to get it back :

  • on your iPhone, go to Settings –> Mobile Data –> Personal Hotspot
  • now, if you switch it on there, it will work like before, and it will re-appear in the (first window) of Settings, directly below Mobile Data

It’s that simple, but it surely isn’t obvious…

enjoy !

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fixed : black screen when trying to take a photo in iOS

Question :

Lately, whenever I try to take a photo with my iPhone, all I get is a black screen.

I am using the pre-installed Camera-app in iOS.

How can I get this fixed ?

 

Answer :

There are two known software causes for this ‘black screen’-issue (so apart from hardware problems like broken iPhones) :

solution  #1 :

If you have just used your camera in another app (e.g. WhatsApp) and you then switched to the  standard iOS Camera.app, you might run into a black screen because the camera is still being claimed by the previous app…

The fix for this is easy : close down the iOS Camera.app and the other app that was using your camera, then re-open the iOS Camera.app ; to do so :

  1. double-clicking on the Menu-button below the screen (in the next view you’ll be able to browse through windows of all open apps)
  2. close all apps that are using your iPhone’s camera (by swiping the windows of those apps you want to close upward)
  3. then return to normal view by clicking the Menu-button once
  4. and when done, re-open the iOS Camera-app

solution #2 :

The black screen issue in Camera.app has been reported as a bug in earlier versions of iOS 9, so fixing it is simply done by updating your iPhone to the latest version of iOS 9 (or iOS 10).

To do so :

  1. on your iPhone, go to Settings –> General –> Software Update
  2. you will most likely see that you don’t have the latest version of iOS
  3. activate the update to the latest version of iOS

…that’s it 😉

enjoy !

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fixed : how to Block Caller on iPhone ?

Question :

Today I got called by someone who I don’t want to call me on my iPhone. Is there any way to block a caller on my iPhone ?

 

Answer :

Yes, there is.

To block a caller that just called you on your iPhone, do this :

  • click on your iPhone, click on the “Phone”-icon
  • then make sure you are in the “Recents”-tab
  • then click on the “i-in-a-circle”/”info”-icon that’s right next to the phone number (or name) you want to block
  • now make sure you don’t touch anything, but scroll down (or rather “swipe up”) towards the usually invisible bottom part of the page…
  • then, at the bottom, you will see “Block this Caller”… click on it
  • a popup will appear, there, click on “Block Contact”
  • now this caller (or rather this phone no.) won’t be able to call you any longer on your iPhone

that’s it !

enjoy 😉

Note : If you’re having second thoughts and you want to Unblock someone who you have previously blocked, just redo the same procedure as lined out above

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