fixed : spinning beachball on extremely slow MacBook Pro from 2012

Question :

I have a MacBook Pro from 2012 (maybe 2011) and it has gotten slower and slower each year, and now it’s even so slow that I constantly shows a spinning rainbow-ball and apps keep bouncing in the Dock : everything from opening apps to opening files takes forever… the response time to what I type on the keyboard is extremely slow… even though I am sure I haven’t even used 50% of my hard disk space…

What can I do to resolve this ?

 

Answer :

If you have a MacBook Pro ‘late 2011’ or ‘mid 2012’, and you have never upgraded the RAM, your MacBook may only have 4GB of RAM. Compared to current standards, that’s very little… especially if you are running macOS 10.13 High_Sierra or newer (macOS 10.14 Mojave will not run on the ‘late 2011’ model, only on the ‘mid 2012’ model).

There are various possible causes for your Mac running slow, to name a few :

  1. your hard drive is too full (not in your case as you stated, but still worth mentioning)
  2. you have too many processes running at once, so you’re short on RAM
  3. over time some things have gotten messed up on your Mac

So, start tackling these potential problems one-by-one :

  1. check your free hard drive space and free it up if needed :
    • go to the Apple-icon (top-left in the main menu bar)
    • from the pulldown-menu choose About This Mac
    • in the window that opens, click on the Storage tab
    • an info bar shows up :
      • if you have more than 25% of space available, you’re okay
      • if you have less than 10% of space available, you should free up space as soon as possible
    • to free up space on your hard disk, you can :
      • move files you do not use regularly to an external drive
      • delete apps you never use (apps from the Mac App Store you can delete, since you can re-download them if you need them in the near future ; other apps you should backup to an external drive if you want to be sure you will be able to re-install them in the future)
      • click on the Manage-button in the window you were in (About this Mac -> Storage) and follow the suggestions to free up space on your internal hard disk
  2. check your available RAM and shut down background processes :
    • go to the Apple-icon (top-left in the main menu-bar)
    • from the pulldown-menu choose About This Mac
    • in the window that opens, click on the Memory tab
    • if you only have 4GB of RAM, it would be a good idea to upgrade your RAM (but if you do not use your MacBook intensively or intent to buy a new one within about a year, it’s not a very cost efficient solution, so you can choose not to)
    • if you want to upgrade your RAM, you could ask your local Apple-dealer to do so for you, or you could do it yourself if you are a little tech savvy and have the right tools :
      • for a Late 2011 MacBook Pro you need PC-10600 (1333 MHz) DDR3 SO-DIMM, either 2x4GB or 2x8GB
      • for a Mid 2012 MacBook Pro you need PC3-12800 (1600MHz) DDR3 SO-DIMM, either 2x4GB or 2x8GB
    • whether you upgrade your RAM or not, you should also open the Activity Monitor app (that is in the Utilities folder within the Applications folder)
    • in the window that opens, you can see which apps and background processes take up the available RAM capacity
    • if you encounter any app in top-10 of the list that is either running slow or that you don’t need, you can Force Quit the app by selecting it from the list and then clicking on the 8-sided-X-marked-button top-left ( NOTE : only do this with apps you know, do not do this to processes from the list that you do not recognize, or of which you do not exactly know of what they do… it’s far safer to keep one process too much running than one process too little ! )
    • then, go to the Apple-icon (top-left in the main menu-bar)
    • from the pulldown-menu choose System Preferences
    • in the window that opens, click on Users&Groups
    • in the window that opens, click on the current user in the list on the left
    • then click the Login Items tab
    • there, make sure to only leave iTunesHelper there, so delete all other background-apps listed by selecting them from the list and clicking on the Minus-button bottom-middle ( NOTE : background-apps that are known to slow down your Mac extremely if you have little RAM are SpotifyHelper and Dropbox (DropboxHelper), so make sure you delete both of them if you are not planning on using Spotify or Dropbox regularly )
    • then restart your MacBook Pro ( go to the Apple-icon top-left and select Restart from the pulldown-menu )
    • after the restart, check to see if the background-app you had just deleted are really gone from the Login Items list, if they haven’t, delete them again, restart & check again
  3. if your Mac is still slow after doing all of the above, reset the PRAM/NVRAM/SMC by doing the following :
    • disconnect all cables from your MacBook Pro ( also disconnect from all USB-devices )
    • restart your MacBook Pro ( go to the Apple-icon top-left and select Restart from the pulldown-menu ) to ‘zap the PRAM’ :
    • when the screen goes black, immediately press this key-combo on your keyboard : [P] + [R] + [ALT] + [CMD] and hold all of them until you hear the second startup chime (sound), then release
    • then also ‘reset the SMC (Software Management Controller)’ :
    • make sure your MacBook Pro’s power adapter is disconnected
    • restart your MacBook Pro ( go to the Apple-icon top-left and select Restart from the pulldown-menu )
    • when the screen goes black, immediately press this key-combo on your keyboard : [SHIFT-left] + [ALT-left] + [CMD-left] and press the [POWER]-button at the same time for 10 seconds or more, then release
    • then press the [POWER]-button again to start-up your MacBook Pro

That should do it !

enjoy 😉

Advertisements

fixed : new iPhone photos not showing up in macOS Photos.app

Question :

I am trying to get my photos from my iPhone onto my Mac. But after connecting my iPhone using USB the Photos.app does start up in macOS, but the newest photos I’ve made with my iPhone never show up my Mac.

Disconnecting and reconnecting my iPhone doesn’t help. Restarting the iPhone doesn’t resolve this problem, neither does restarting my Mac.

What can I do to solve this ?

 

Answer :

Even though you are encountering a very annoying problem, it’s rather easy to solve :

  • disconnect your iPhone (or iPad) from your Mac
  • open the Photos.app in iOS (on your iPhone/iPad)
  • click on the Photos-button (bottom-left ; the icon consisting of a double rectangle with the text ‘Photos’ below it)
  • select one photo one of the newest photos
  • then click on the Share-button (bottom-left ; the icon consisting of a square with an arrow pointing upward)
  • select all photos that are not showing up on you Mac, by swiping the photos to the left and right and tapping the bottom-right circle of each individual missing photo (the circle will turn into a blue checkmark)
  • then swipe in the row of app-icons to the Shared Albums icon and click it
  • wait while the clock says ‘Preparing’
  • then click Cancel (top-left)
  • now connect your iPhone (or iPad) to your Mac
  • open the Photos.app in macOS (on your Mac)
  • unlock your iPhone (or iPad) using your fingerprint/face-scan/screen-unlock-code
  • then, on your Mac, in Photos.app goto the left side bar and at Devices, click on your iPhone/iPad
  • then wait for the photos to appear as New Items
  • and click on the Import All New Items button top-right (or select only the photos you want to import and click on the Import Selected button)

That’s it !

enjoy 😉

fixed : where to get the OSX 10.8 Mountain_Lion installer ?

Question :

I have a Mac that can be upgraded to a more recent version of OSX (or macOS), but I never did so I’m still on MacOSX 10.7 Lion.

Today I need to install an application that needs a more recent version of OSX/macOS to run, so I need to upgrade.

I can find various new versions of OSX/macOS available for free through the Mac App Store application (which I have since I had MacOSX 10.6 Snow_Leopard), but I get an error saying that those won’t run.

Where can I get an official version of OSX 10.8 Mountain_Lion (or newer) ?

Answer :

If you have either MacOSX 10.6 Snow_Leopard or MacOSX 10.7 Lion installed on your Mac, your only option to upgrade your operating system to a newer version is to upgrade to OSX 10.8 Mountain_Lion first.

Here’s how to :

  • purchase OSX 10.8 Mountain_Lion from the official Apple-website here : www.apple.com/shop/product/D6377/os-x-mountain-lion
  • then wait to receive 2 eMails ; one including a PDF and one that includes a password
  • open the Mac App Store application
  • go to Featured –> Quick Links –> Redeem –> Redemption Code
  • typ the 12-digit Redemption Code from PDF in your eMail
  • then, wait for the download to complete (view in Mac App Store –> Purchases)
  • then, unlock

That’s it – enjoy !

fixed : reset password on QD520 IP-camera without a Windows-PC [Mac-only]

Question :

A friend donated a QD520 IP-securitycam to me. It looks great and from what I’m reading, I should be able to get it working with Mac-software, but I when I try to access the device in Safari, it asks for a password (that my friend couldn’t remember), so I can’t login…

There’s no reset button on the QD520, so I will need to reset the password with special software, but it turns out that that software is Windows-only, and I only have Macs…

What can I do ?

 

Answer :

You are completely right about the Windows-only software… but I managed to port the reset tool to Mac using WineBottler, and using that, you can reset the QD520 and it’s password back to factory settings.

After the reset, the QD520 will be back to these factory settings :

login = admin

password =               [ BLANK / NOTHING / EMPTY ]

IP (static) = 192.168.1.10

interface language = (simplified) Chinese     [ yep, that’s a very uncomfy downside of resetting… unfortunately ]

 

Here’s how to reset the QD520 :

  • connect the QD520 to your network
  • use the free LANScan.app (or something similar) to find the QD520’s current IP address [ the LANScan app can be downloaded for FREE from the Mac App Store ]
  • download Winebottler here, and use it to run the Windows-only version of the PasswordResetTool you can get here or in this Xmeye Camera Software bundle (or use Winebottler to create a Mac-compatible version of the QD520passwordresettool)
  • as the original Windows-version PasswordResetTool needs a Telnet connection to communicate with the QD520 IP-cam, you now have to enable Telnet (or Netcat to be more precise) to it’s IP address on your Mac as follows :
    • on your Mac, go to Applications –> Utilities –> Terminal.app
    • double-click on the icon to run Terminal.app
    • there you will see your username-with-a-dollar-sign-attached-to-it ; immediately after that, typ this :
    • nc xxx.xxx.xxx.xxx 23
    • so : N C space QD520-IP-address space 2 3 (in which 23 is the Telnet port number)
    • now you will see an ‘answer’ in the Terminal.app :
      • ????????LocalHost login:
  • when you see that text appear, doubleclick on the QD520passwordresettool to run it
  • when it’s open, at “Device IP”, fill in the QD520-IP-number, and click the “Reset” button
  • when you get the feedback message “Reset OK, Waiting for reboot your device, please!”, click the “OK” button
  • that’s it !
  • don’t forget to quit both the QD520passwordresettool and the Terminal.app

enjoy 😉

NOTE #1 : as mentioned before, the QD520’s IP address will now be 192.168.1.10 and the interface will be in Chinese unfortunately, however, you will be able login now ! ( using login = admin / password = [empty] )

NOTE #2 : unfortunately, there is no Mac-friendly solution to change the QD520’s settings like IP-address and Password just yet… for that, you will still need to use Internet Explorer for Windows with ActiveX and JAVA Runtime installed… [ we are working on a solution for that, but as ActiveX is not supported on Intel-Macs, that’s an extremely hard nut to crack and might even be too complicated… ]

fixed : SPL-C ERROR page printed by Samsung printer

Question :

when I tried to print to my Samsung printer via my Home-network today, the spooling process was very slow, then hung, and then a printed page rolled out of the printer with this text only :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x3dc5 (252981)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So I restarted the printer, made sure there wasn’t any paper stuck, and tried again. This time I the spooling process was very slow again, hung again, and a similar page rolled out of the printer with this text :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x15ea5 (89765)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So despite the difference in ‘position’, the problem remained.

What can I do to solve this ?

 

Answer :

This seems to be a weird bug popping up on some Samsung printers connected to Macs once in a while. To solve this problem, do this :

  • quit any printing jobs that are active
  • shut down the printer (take the power cable out)
  • on your Mac, go to System Settings > Printers & Scanners
  • there, delete the problematic printer (by selecting it in the list and clicking the minus-button)
  • then, restart your Mac
  • switch the printer back on (reconnect the power cable)
  • login on your Mac
  • go to System Settings > Printers & Scanners
  • add the printer to the list again (by clicking on the plus-button, and selecting it from the printers found)
  • then close the System Preferences and try printing your document again

That’s it !

enjoy 😉