I have troubles with my eMail on my iPhone, so I started to look for solutions in the iOS Settings.app ; I don’t know if this is relevant for the solution to my mail-problem, but I found that when I try to adjust the settings for Fetch New Data (in the Settings.app > Mail > Accounts > scroll down to bottom) is turned OFF, and when I click on it the entire Fetch New Data settings page is greyed out, so I can’t switch it back ON and have my mail checked automatically…
What is wrong ? How can I fix this ?
Answer :
Relax, there’s nothing wrong… it’s just strange that iOS isn’t telling you why the entire page is greyed out and how you can fix this… The thing is : your iPhone is in Low Power Mode (a.k.a. Battery Saving Mode)… (if you look closely, you will see that the battery indicator top right is yellow in stead of white or green) To fix this, do this :
swipe down from the battery indicator top right
in the window that opens, scroll down to the white tile with the battery (in yellow) and click on it
now the tile wil turn dark and the battery will turn white
if there is no battery-tile, then go to Settings.app > Battery and switch the slider at Low Power Mode to ON
to check, go to Settings.app > Mail > Accounts > Fetch New Data and you will see that you can now set everything as you like
I have been abroad for some weeks and was using my MacBook and Hotmail-account there, and when I returned home, I could no longer connect to my Hotmail-account from macOS Mail-app… also, in my recovery/alternate eMail-address, I have gotten a warning eMail form the Microsoft account team that reads :
Microsoft account
Verify your account
We detected something unusual about a recent sign-in for the Microsoft account [your Hotmail address]. For example, you might be signing in from a new location, device, or app.
To help keep you safe, we’ve blocked access to your inbox, contacts list, and calendar for that sign-in. Please review your recent activity and we’ll help you secure your account. To regain access, you’ll need to confirm that the recent activity was yours.
[blue button reading “Review recent activity”]
Thanks,
The Microsoft account team
When I click the blue button to verify my Hotmail-account, everything seems to go okay, but when I tried to access my Hotmail-mailbox using the macOS Mail-app, I got an error message that the connection could not be made…
What can I do to fix this ?
Answer :
For some reason your Hotmail-account settings in macOS have been messed up.
To fix this, do this :
open Mail-app
click on “Mail” (top-left, next to the Apple icon in the macOS menu bar) and in the pulldown menu that appears, click on “Preferences”
in the window that opens, click on the Accounts-tab (in-between the “General” and “Junk Mail” tabs)
NOTE : do NOT click on “Accounts” in the Mail-app pulldown menu !! …as clicking on “Accounts” from the Mail-app pulldown menu will take you to the “Internet Accounts” settings in System Preferences, and NOT to the Account settings in the Mail-app !! …the two are not the same !!
the window will now be names “Accounts” and show a list of your eMail-accounts on the left
in the list on the left, click on your Hotmail-account
then, click on the “Server Settings” tab, and correct your settings to this :
Incoming Mail server (IMAP)
User Name: [your Hotmail address]
Password: [your Hotmail password]
Host Name: map-mail.outlook.com
[put checkmark in checkbox] Automatically manage connection settings
I have macOS 10.15 Catalina and Mail.app 13.4 and for some reason, I am now getting an error saying that Mail.app can’t get new mail from my Planet.nl eMail account, even though it used to run without any problem for the past years (I had been using the mailserver setting outlined in this post without running into any problems).
I have tried creating a new eMail account for my Planet.nl-account in Mail.app, but that wasn’t possible without deleting the previously used Planet.nl-account from Mail.app first. But even after deleting the previous Planet.nl-account, whenever I try to setup a new eMail account for my Planet.nl-account, it is automatically set up as a POP3-mailbox and I can’t find any way to change it to an IMAP-mailbox afterwards…
Even though it works as a POP3-mailbox, I don’t want a POP3-mailbox since I want to use it on multiple devices constantly : I want to use it on my Mac, my iPhone and my iPad without running into syncing problems.
How do I setup my Planet.nl-account as an IMAP-mailbox on Mail.app ?
Answer :
The problem you are running into seems to have to do with the fact that it’s a long long time ago (actually in the summer of 2008, so nearly 15 years ago) that internetprovider Planet.nl was integrated into (or ‘replaced by’ if you prefer) it’s mother-brand internetprovider KPN, which meant that all Planet.nl mail-servers were replaced by KPNmail.nl mail-servers.
then, open Mail.app on your Mac to delete the existing Planet.nl eMail-account
goto Mail (in the top menu bar) > Prefereces > Accounts (tab) > select the Planet.nl account (from the list on the left) > – (the button with a minus-sign ; a.k.a. ‘delete’)
then goto Apple-icon (top-left in upper menu bar) > System Preferences > Internet Accounts > Add Other Account (bottom option on the right)
now, in the window that opens, DO NOT type username@planet.nl as the new eMail address, but use username@kpnmail.nl instead !!! (even if you have never used username@kpnmail as your eMail address, it is available for you if you have a username@planet.nl eMail address)
now you will get an error message AND the option to manually choose either POP or IMAP
at ‘E-mailadres:’ put username@planet.nl (= the Planet.nl eMail address you want to use)
at ‘Gebruikersnaam:’ put accountname@planet.n (= the Planet.nl account that usually consists of your last name and 3 numbers ; do not forget to add @planet.nl after it)
at ‘Wachtwoord:” put your password (the one that works for KPN Webmail)
at ‘Type account:’ choose IMAP
at ‘Server inkomende e-mail:’ put imap.kpnmail.nl
at ‘Server uitgaande e-mail:’ put smtp.kpnmail.nl
then click the ‘Log in’-button
Then open Mail.app and see that your Planet.nl eMail-account has been added and that your mail is being fetched
I really like the ‘flag message’ option in the macOS Mail.app to quickly flag messages I have read but want to keep around to act on later. The option to differentiate the flag color makes it even more useful for me.
Still… on my iPhone and iPad I can see the flag colors I have set on Mail.app in macOS, but I can’t seem to change the flag color… I can just flag a message, but it will automatically (auto-magically ?) set the color and I can’t seem to change it…
Isn’t there any way to change the mail flag color on iOS and/or iPadOS ?
Answer :
Yes, there is…
But… it might not be were you would expect it…
To quickly flag a message in iOS or iPadOS, do this :
when going through the list of mail messages in Mail.app, select the mail message you want to flag and slide it to the left
now, you will see 3 options : “More” (grey), “Flag”/”Unflag” (red) and “Archive” (purple)
click on “Flag” and the mail message will be flagged
…but the flag color cannot be chosen or changed this way
An alternative way to flag a message in iOS or iPadOS is this :
when going through the list of mail messages in Mail.app, click&hold the mail message you want to flag
now the mail message will open in a new window, with a menu list below it
click on “Mark…” from the menu list
in the next menu that opens, click on “Flag” and the message will be flagged
…but the flag color cannot be chosen or changed this way
But… the way to also be able to choose or change the flag color in iOS or iPadOS is this :
when going through the list of mail messages in Mail.app, select the mail message you want to flag and slide it to the left
now, you will see 3 options : “More” (grey), “Flag”/”Unflag” (red) and “Archive” (purple)
click on “More” ( do NOT click on “Flag” here ) and a pop-up menu will appear with full options
in the pop-up menu, click on “Flag” and you get the option to pick a flag color (or to unflag entirely)
note : when you choose or change a flag color, you will be returned to your inbox, but when you click “Flag” or “Unflag” here, you will stay in the pop-up menu and have to close it manually (by clicking the X-button top-right) to return to your inbox
this will convert to an .mp4 video with 1280×720 resolution at 30 frames per second and AAC sound (file size ca. 2MB per 10 seconds)
Note : even though the frame rate and screen size are the same, the ‘Gmail’-ready file will be much smaller than the ‘iPhone’-ready file, even though (or rather ‘because’) this comes with the downside that quick-moving objects will blur in the ‘Gmail’-ready video (compared to the ‘iPhone’-ready video that hardly has any blur and is similar in size and quality to the ‘Fast 720p30’ preset in Handbrake)Â
Ever since installing macOS 10.14 Mojave I have only gotten my primary Gmail account up and running. My secondary Gmail account that I only want to use for eMail though macOS Mail.app still isn’t setup properly : I keep having a “Login Failed” warning displayed in the upper right corner of my All Mailboxes window and my mails are nog getting through…
How can I fix this ?
Answer :
macOS 10.14 Mojave has a new way of handling your eMail accounts compared to previous versions of macOS, OSX and MacOSX : it is no longer possible to setup any eMail accounts in Mail.app only ; any eMail account that you want to use in Mail.app must be entered as an account that is setup for macOS to be used systemwide.
To get rid of the “Login Failed” error, do this :
open Mail.app
go to Mail –> Accounts
this will open the Internet Accounts pane of System Preferences
there, select the failing eMail account (Gmail address or otherwise Google hosted eMail address) from the list on the left
since you only want to use this eMail account’s eMail services, make sure there is a checkmark at “Mail” and there is no checkmark at “Contacts”, “Calendars” or “Notes”
when done, close the window by clicking on the red button top left
then, back in the Mail.app’s main window (entitled “All Mailboxes” at the top) click on the “Login Failed” error message that is top right (just below the search field)
now Safari will open up a (Private) window entitled “Sign in with Google” as shown in the picture below
now, just allow macOS to access your Google account (exactly as you are asked to do)
then close the Safari window (since it’s a Private window, which is indicated by the URL field that is dark instead of the regular white colour, you should make sure you close the window as continuing in this or any Private window may prevent you from logging in to any of your favourite websites since no cookies are accepted)
back in Mail.app you will now see that the “Login Failed” error message is gone and that your secondary Gmail account is now receiving mail properly
On my iPhone I keep getting a warning message that I need to log in to an old eMail-account that I no longer own. I just need the old mailbox around on my Mac because I might need to access the old eMails sometime in the future, but I don’t need any of it on my iPhone.
What can I do ?
Answer :
On your Mac, you just need to set the account to ‘Inactive’. To do so, do this :
open Mail.app
in the top menu bar, top left, next to the Apple-logo, click on Mail
in the pulldown-menu, click on Accounts
in the new window that opens, click on the old eMail-account in the list on the left
in the info that appears, make sure that “Enable this account” is unchecked
Then, on your iPhone, make sure that the old eMail-address is not active in any way :
open the Settings.app
in the window that opens (“Settings”), scroll down and click on Mail
in the window that opens (“Mail”), click on Notifications
in the window that opens (“Notifications”), see if the old eMail-address is listed
if it’s not listed, you’re okay
if it is listed, click on it
in the window that opens, switch “Allow Notifications” to OFF
then go back/exit to the first window of the Settings.app (“Settings”)
click on Notes
in the window that opens (“Notes”), at “Default Account” click on the account name on the right
in the window that opens (“Default Account”), see if your old eMail-address is listed
if it is not listed, you’re okay
if it is listed, make sure it isn’t checked as your Default Account
then go back / exit to the iPhone’s main screen
open the Notes.app
Note : you might get a warning message here saying you need to input your old eMail-account’s password… if so, just deny
in the window that opens (“Notes”), click on the orange <-icon top left
in the window that opens (“Folders”), see if the old eMail-account is listed
if it is not listed, you’re okay
if it is listed, see how many notes each folder contains, and write those numbers down
then click on the >-icon at the right of the old eMail-account
in the window that opens (“Notes”), you will see all of the notes that are still on the old eMail-account
then click on Edit (top right)
then click on Move All (bottom left)
in the window that opens, select a folder to move these old notes to (I would suggest to move them to your iCloud account’s folder, but you can choose any other folder, or you can create a new folder by clicking on “New Folder”)
then, in the window that opens (“Folders”), your old eMail-account will still be listed, but the number of notes in it will be 0 (and the number of notes in the folder that you’ve previously chosen will have increased by the exact number that was in your old eMail-account)
then go back / exit to the iPhone’s main screen
open the Settings.app
in the window that opens (“Settings”), scroll down and click on “Passwords & Accounts”
in the window that opens (“Passwords & Accounts”), see if the old eMail-address is listed
if it is not listed, you’re okay
if it is listed, see if anything is mentioned below it (e.g. “Inactive”, “Mail” of “Notes”) and click on the >-icon at the right of it
in the window that opens, make sure that everything is switched to OFF (e.g. “Mail” and “Notes”)
when the “are you sure you want to continue?” pop-up opens, you can now click on “Delete from My iPhone” since you have just moved your notes to another account
Note : you might run into a bug here that prevents you from switching of Notes for your old eMail-account, if so : just leave it
MacManus.nl 