Tag Archives: Microsoft Exchange

fixed : iOS Mail.app “Fetch New Data” settings page completely greyed out

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Question :

I have troubles with my eMail on my iPhone, so I started to look for solutions in the iOS Settings.app ; I don’t know if this is relevant for the solution to my mail-problem, but I found that when I try to adjust the settings for Fetch New Data (in the Settings.app > Mail > Accounts > scroll down to bottom) is turned OFF, and when I click on it the entire Fetch New Data settings page is greyed out, so I can’t switch it back ON and have my mail checked automatically…

What is wrong ? How can I fix this ?

Answer :

Relax, there’s nothing wrong… it’s just strange that iOS isn’t telling you why the entire page is greyed out and how you can fix this…
The thing is : your iPhone is in Low Power Mode (a.k.a. Battery Saving Mode)… (if you look closely, you will see that the battery indicator top right is yellow in stead of white or green)
To fix this, do this :

  • swipe down from the battery indicator top right
  • in the window that opens, scroll down to the white tile with the battery (in yellow) and click on it
  • now the tile wil turn dark and the battery will turn white
  • if there is no battery-tile, then go to Settings.app > Battery and switch the slider at Low Power Mode to ON
  • to check, go to Settings.app > Mail > Accounts > Fetch New Data and you will see that you can now set everything as you like

    That’s it !
    enjoy 😉
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fixed : set IMAP eMail for Hotmail.com, Live.com and Outlook.com on iPhone/iPad

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Question :

I would like to setup my Hotmail-eMail on my iPhone, but rather as an IMAP-account than as the usual POP-account.

Is there any way to do that in iOS ?

Answer :

Yes, IMAP eMail has finally come to Hotmail.com, Live.com and Outlook.com eMail.

To set up a Hotmail/Live/Outlook-eMail account on your iPhone/iPad, do this :

note : instructions for setting-up Hotmail/Live/Outlook-eMail on MacOSX can be found here.

if you’re running iOS 7 [ scroll down for iOS 6 and iOS 4.2.1 ] :

1- open the Settings app, go to “Mail, Contacts, Calendars” and in the “ACCOUNTS” chapter, click on “Add Account”

2- in the window that opens, click on “Outlook.com”

3- in the next window,  type your Hotmail/Live/Outlook-eMail address, your Password and any Description you like, then click “Next”

4- in the window that follows, select the options you want (at least keep “Mail” switched “ON”) and click “Save”

That’s it… congratulations ! 😉

if you’re running iOS 6 [ scroll down for iOS 4.2.1 ] :

1- open the Settings app, go to “Mail, Contacts, Calendars” and in the “Accounts” chapter, click on “Add Account”

2- in the window that opens, click on “Microsoft Hotmail”

3- in the next window,  type your Hotmail/Live/Outlook-eMail address, your Password and any Description you like, then click “Next”

4- in the window that follows, select the options you want (at least keep “Mail” switched “ON”) and click “Save”

That’s it… congratulations ! 😉

if you’re running iOS 4.2.1 (if you’re on an iPhone 3G ; iOS5.5 instructions for iPad 1 are expected to be very similar) :

1- open the Settings app, go to “Mail, Contacts, Calendars” and in the “Accounts” chapter, click on “Add Account”

2- in the window that opens, click on “Microsoft Exchange”

3- in the next window,  type the following :

at “Email” type your Hotmail/Live/Outlook-eMail address

at “Domain” type hotmail.com (if you have a Hotmail.com-eMail address)

at “Domain” type live.com (if you have a Live.com-eMail address)

at “Domain” type outlook.com (if you have an Outlook.com-eMail address)

at “Username” type your Hotmail/Live/Outlook-eMail address

at “Password” type your Hotmail/Live/Outlook-Password

and at “Description” type any description you like

then click “Next”

4- then the same window updates and an extra chapter appears named “Server”, it will be  automatically filled out with either m.hotmail.com or m.outlook.com ( and probably sometimes even m.live.com ) ; don’t bother, just click “Next”

5- in the window that follows, select the options you want (at least keep “Mail” switched “ON”) and click “Save”

That’s it… congratulations ! 😉

Note : if you want to change the settings of your Hotmail/Live/Outlook-accont in iOS, open the Settings app and go to “Mail, contacts, Calendars”, there you can click on the eMail-account you want to edit, and you will be able to change things like :

• “Mail Folders to Push” ; which mailboxes (besides your Inbox, so your Sent or even your Trash maybe) to Push (= auto-update) to your iPhone/iPad

• “Mail Days to Sync” ; how many days ‘backwards in time’ you want your iPhone/iPad to sync to Hotmail/Live/Outlook

• do you also want to sync your Contacts and/or Calendars to Hotmail/Live/Outlook ?

• do you want to change specific settings of the account itself ? (like the Server, SSL on/off, the Description, etc.)

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