Planet Internet | MacManus.nl

Question :

I have macOS 10.15 Catalina and Mail.app 13.4 and for some reason, I am now getting an error saying that Mail.app can’t get new mail from my Planet.nl eMail account, even though it used to run without any problem for the past years (I had been using the mailserver setting outlined in this post without running into any problems).

I have tried creating a new eMail account for my Planet.nl-account in Mail.app, but that wasn’t possible without deleting the previously used Planet.nl-account from Mail.app first. But even after deleting the previous Planet.nl-account, whenever I try to setup a new eMail account for my Planet.nl-account, it is automatically set up as a POP3-mailbox and I can’t find any way to change it to an IMAP-mailbox afterwards…

Even though it works as a POP3-mailbox, I don’t want a POP3-mailbox since I want to use it on multiple devices constantly : I want to use it on my Mac, my iPhone and my iPad without running into syncing problems.

How do I setup my Planet.nl-account as an IMAP-mailbox on Mail.app ?

Answer :

The problem you are running into seems to have to do with the fact that it’s a long long time ago (actually in the summer of 2008, so nearly 15 years ago) that internetprovider Planet.nl was integrated into (or ‘replaced by’ if you prefer) it’s mother-brand internetprovider KPN, which meant that all Planet.nl mail-servers were replaced by KPNmail.nl mail-servers.

Here’s how to fix this :

first open Safari (your internet browser) and goto your KPN Webmail : https://webmail.kpnmail.nl/mail/logon.asp
login using username@planet.nl (your Planet.nl eMail address) as your login
see if the password that you are using works here to login
if your password doesn’t work, see if you can find the password that does work to login to the KPN Webmail website
if you still can’t find the correct password, go here to reset it : https://www.kpn.com/service/internet/e-mail/wachtwoord-of-gebruikersnaam-vergeten.htm
then, open Mail.app on your Mac to delete the existing Planet.nl eMail-account
goto Mail (in the top menu bar) > Prefereces > Accounts (tab) > select the Planet.nl account (from the list on the left) > – (the button with a minus-sign ; a.k.a. ‘delete’)
then goto Apple-icon (top-left in upper menu bar) > System Preferences > Internet Accounts > Add Other Account (bottom option on the right)
now, in the window that opens, DO NOT type username@planet.nl as the new eMail address, but use username@kpnmail.nl instead !!! (even if you have never used username@kpnmail as your eMail address, it is available for you if you have a username@planet.nl eMail address)
now you will get an error message AND the option to manually choose either POP or IMAP
at ‘E-mailadres:’ put username@planet.nl (= the Planet.nl eMail address you want to use)
at ‘Gebruikersnaam:’ put accountname@planet.n (= the Planet.nl account that usually consists of your last name and 3 numbers ; do not forget to add @planet.nl after it)
at ‘Wachtwoord:” put your password (the one that works for KPN Webmail)
at ‘Type account:’ choose IMAP
at ‘Server inkomende e-mail:’ put imap.kpnmail.nl
at ‘Server uitgaande e-mail:’ put smtp.kpnmail.nl
then click the ‘Log in’-button
Then open Mail.app and see that your Planet.nl eMail-account has been added and that your mail is being fetched

That’s it !

enjoy 😉

Question :

I am using a KPN Planet.nl eMail-account on my Mac, my iPad and my iPhone, but when I open (or delete) an eMail on one device, the same eMail will remain unread on my other devices, so I have to redo all actions I do with my eMail on all three devices. That’s a complete waist of time and enormously annoying ! Isn’t there any way to get around this ?

Answer :

Yes there is !

A little background info :

Internet-hosting providers used to give free eMail-hosting with your subscription. In the days that most people only had internet-access from only one computer and one location (home), the POP3-protocol was a good way to handle this and every internet provider therefore offered POP3-eMail services…

…nowadays most people have multiple internet devices and want to access the same eMail-account/mailbox from all those devices. With POP3 that is possible, but it comes with the problem you’re describing…

The best way to get around this problem is to use an IMAP-eMail service (like Gmail) or wait until your local internet-provider also supports IMAP-eMail…

When using an IMAP-eMail service, al your devices will have the same read/unread/deleted-info instantly synced over the internet.

In the Netherlands, internet providers like Wanadoo/Orange/T-Mobile/Online and Tiscali/Telfort have only recently added IMAP-support, but especially KPN Planet Internet (who used to be the no. 1 internet provider in the Netherlands) has always denied IMAP on their eMail-services… until now…

So…

Here’s the settings info you’ll need :

Online.nl (successor to Wanadoo.nl & Orange.nl)

– incoming (IMAP) mailserver : imap.online.nl [port 143 ; needs SSL]

– outgoing (SMTP) mailserver : smtp.online.nl [port 25 ; no SSL & no TLS]

Telfort.nl (including Tiscali.nl)

– incoming (IMAP) mailserver : imap.telfort.nl [port 143 ; possibly no SSL]

– outgoing (SMTP) mailserver : smtp.telfort.nl [port 25 ; no SSL & no TLS]

Planet.nl

– incoming (IMAP) mailserver : imap.kpnmail.nl [port 143 ; seems to need SSL]

– outgoing (SMTP) mailserver : mail.kpnmail.nl [port 25 ; no SSL & no TLS]

And here’s the recommended way to upgrade your mailboxes from POP3 to IMAP :

1- first, upgrade on your computer (Mac/PC) :

– 1A – in your eMail app’s account preferences, set your POP/POP3-account to inactive (delete the check-mark in front of “enable this account”) ; not entirely deleting this account will enable you to get (really) old eMails back if you might unexpectedly need them in the future

– 1B – add a new eMail account, name it something like “your eMail address” + “IMAP”, and use the mailserver-settings mentioned above ; for the login-name and password, you should use exactly the same as previously used for your POP/POP3-account

– 1C – exit the preferences window by pressing the small red button, and confirm that you want to save these changes

2- only then, upgrade the eMail-settings on your iPhone and iPad :

– 2A – go into “Settings”, then “Mail, Contacts, Calendars”, select the small arrow right next to your previous POP/POP3-mail account, and in the next screen click the red button “Delete Account”

– 2B – then restart your iPhone/iPad by pressing the HOME-button and the ON/OFF-button at the same time until the Apple-logo appears on screen

– 2C – after that, go into “Settings”, then “Mail, Contacts, Calendars” again, and add a new eMail account, name it something like “your eMail address” + “IMAP”, and use the mailserver-settings mentioned above ; for the login-name and password, you should use exactly the same as previously used for your POP/POP3-account

Note that for KPN Planet.nl you will probably end up with the wrong (automatically generated) settings for mail severs, password and login-name since KPN Planet.nl has always chosen to use it’s own, highly unconventional settings… so you will have to manually edit those (again) after the account has been created…

…if your iPhone/iPad keeps trying to record the IMAP-seetings as a POP-account, just try again… (starting at 2A)

That’s it !

Enjoy !

😉

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Tag Archives: Planet Internet

fixed : set IMAP eMail for KPN Planet.nl, Telfort.nl and T-Mobile Online.nl

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