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Tag Archives: eMail account

fixed : macOS Mail.app can’t setup Planet.nl eMail account as IMAP

Posted on 23-06-2021 by MacManus.nl
1

Question :

I have macOS 10.15 Catalina and Mail.app 13.4 and for some reason, I am now getting an error saying that Mail.app can’t get new mail from my Planet.nl eMail account, even though it used to run without any problem for the past years (I had been using the mailserver setting outlined in this post without running into any problems).

I have tried creating a new eMail account for my Planet.nl-account in Mail.app, but that wasn’t possible without deleting the previously used Planet.nl-account from Mail.app first. But even after deleting the previous Planet.nl-account, whenever I try to setup a new eMail account for my Planet.nl-account, it is automatically set up as a POP3-mailbox and I can’t find any way to change it to an IMAP-mailbox afterwards…

Even though it works as a POP3-mailbox, I don’t want a POP3-mailbox since I want to use it on multiple devices constantly : I want to use it on my Mac, my iPhone and my iPad without running into syncing problems.

How do I setup my Planet.nl-account as an IMAP-mailbox on Mail.app ?

Answer :

The problem you are running into seems to have to do with the fact that it’s a long long time ago (actually in the summer of 2008, so nearly 15 years ago) that internetprovider Planet.nl was integrated into (or ‘replaced by’ if you prefer) it’s mother-brand internetprovider KPN, which meant that all Planet.nl mail-servers were replaced by KPNmail.nl mail-servers.

Here’s how to fix this :

  • first open Safari (your internet browser) and goto your KPN Webmail : https://webmail.kpnmail.nl/mail/logon.asp
  • login using username@planet.nl (your Planet.nl eMail address) as your login
  • see if the password that you are using works here to login
  • if your password doesn’t work, see if you can find the password that does work to login to the KPN Webmail website
  • if you still can’t find the correct password, go here to reset it : https://www.kpn.com/service/internet/e-mail/wachtwoord-of-gebruikersnaam-vergeten.htm
  • then, open Mail.app on your Mac to delete the existing Planet.nl eMail-account
  • goto Mail (in the top menu bar) > Prefereces > Accounts (tab) > select the Planet.nl account (from the list on the left) > – (the button with a minus-sign ; a.k.a. ‘delete’)
  • then goto Apple-icon (top-left in upper menu bar) > System Preferences > Internet Accounts > Add Other Account (bottom option on the right)
  • now, in the window that opens, DO NOT type username@planet.nl as the new eMail address, but use username@kpnmail.nl instead !!! (even if you have never used username@kpnmail as your eMail address, it is available for you if you have a username@planet.nl eMail address)
  • now you will get an error message AND the option to manually choose either POP or IMAP
  • at ‘E-mailadres:’ put username@planet.nl (= the Planet.nl eMail address you want to use)
  • at ‘Gebruikersnaam:’ put accountname@planet.n (= the Planet.nl account that usually consists of your last name and 3 numbers ; do not forget to add @planet.nl after it)
  • at ‘Wachtwoord:” put your password (the one that works for KPN Webmail)
  • at ‘Type account:’ choose IMAP
  • at ‘Server inkomende e-mail:’ put imap.kpnmail.nl
  • at ‘Server uitgaande e-mail:’ put smtp.kpnmail.nl
  • then click the ‘Log in’-button
  • Then open Mail.app and see that your Planet.nl eMail-account has been added and that your mail is being fetched

That’s it !

enjoy 😉

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Posted in free & cheap software, macOS (OS X, MacOS X, MacOS, System), office software, tips & tricks | Tagged 10.15 Catalina, eMail account, error, error message, fetch mail, get new mail, IMAP, internet account, internet provider, KPNmail.nl, login, macOS, macOS 11, Mail.app, password, Planet Internet, Planet.nl, POP, POP3, webmail | 1 Reply

fixed : save notes from Note.app to iCloud or other folder

Posted on 23-11-2018 by MacManus.nl
Reply

Question :

I have various notes in my Notes.app that I want to keep, but when I look in the Folders-overview of Notes.app on my iPhone, they appear to be connected to various eMail-accounts that I have.

How can I get them together in one folder ? (e.g. in iCloud)

 

Answer :

What you are asking is actually rather simple, but it’s not as intuitive as you might have wished :

  • on your iPhone/iPad, open the Notes.app
  • in the window that opens (“Notes”), click on the orange <-icon top left [on an iPad it’s the orange menu-card icon top-left]
  • in the window that opens (“Folders”), see how many notes each folder contains, and write those numbers down
  • then click on the >-icon at the right of the eMail-account you want to move the notes away from
  • in the window that opens (“Notes”), you will see all of the notes that are connected to that eMail-account
  • then click on Edit (top right)
  • then click on Move All (bottom left)
  • in the window that opens, select a folder to move these old notes to (I would suggest to move them to your iCloud account’s folder, but you can choose any other folder, or you can create a new folder by clicking on “New Folder”)
  • then, in the window that opens (“Folders”), your the eMail-account will still be listed, but the number of notes in it will be 0 (and the number of notes in the folder that you’ve previously chosen will have increased by the exact number that was in your old eMail-account)
  • now, repeat this procedure for any other eMail-accounts that you would like to disconnect your notes from

NOTE : after the Notes have been transferred, you might still see a number next to the old folder even though no notes can be found when you click on it ; to fix this, just close the Notes.app completely (look here if you don’t know how to do that) and reopen the Notes.app again

That’s it !

enjoy 😉

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Posted in iCloud (and MobileMe), iOS & iPadOS (iPhone iPad etc.), tips & tricks | Tagged Accounts, eMail account, iCloud, iOS, iOS 12, iPad, iPhone, Mac, macOS, move, Notes, Notes.app, remove | Leave a reply

fixed : iPhone keeps asking for old eMail-account’s password

Posted on 22-11-2018 by MacManus.nl
Reply

Question :

On my iPhone I keep getting a warning message that I need to log in to an old eMail-account that I no longer own. I just need the old mailbox around on my Mac because I might need to access the old eMails sometime in the future, but I don’t need any of it on my iPhone.

What can I do ?

 

Answer :

On your Mac, you just need to set the account to ‘Inactive’. To do so, do this :

  • open Mail.app
  • in the top menu bar, top left, next to the Apple-logo, click on Mail
  • in the pulldown-menu, click on Accounts
  • in the new window that opens, click on the old eMail-account in the list on the left
  • in the info that appears, make sure that “Enable this account” is unchecked

Then, on your iPhone, make sure that the old eMail-address is not active in any way :

  • open the Settings.app
  • in the window that opens (“Settings”), scroll down and click on Mail
  • in the window that opens (“Mail”), click on Notifications
  • in the window that opens (“Notifications”), see if the old eMail-address is listed
  • if it’s not listed, you’re okay
  • if it is listed, click on it
  • in the window that opens, switch “Allow Notifications” to OFF
  • then go back/exit to the first window of the Settings.app (“Settings”)
  • click on Notes
  • in the window that opens (“Notes”), at “Default Account” click on the account name on the right
  • in the window that opens (“Default Account”), see if your old eMail-address is listed
  • if it is not listed, you’re okay
  • if it is listed, make sure it isn’t checked as your Default Account
  • then go back / exit to the iPhone’s main screen
  • open the Notes.app
  • Note : you might get a warning message here saying you need to input your old eMail-account’s password… if so, just deny
  • in the window that opens (“Notes”), click on the orange <-icon top left
  • in the window that opens (“Folders”), see if the old eMail-account is listed
  • if it is not listed, you’re okay
  • if it is listed, see how many notes each folder contains, and write those numbers down
  • then click on the >-icon at the right of the old eMail-account
  • in the window that opens (“Notes”), you will see all of the notes that are still on the old eMail-account
  • then click on Edit (top right)
  • then click on Move All (bottom left)
  • in the window that opens, select a folder to move these old notes to (I would suggest to move them to your iCloud account’s folder, but you can choose any other folder, or you can create a new folder by clicking on “New Folder”)
  • then, in the window that opens (“Folders”), your old eMail-account will still be listed, but the number of notes in it will be 0 (and the number of notes in the folder that you’ve previously chosen will have increased by the exact number that was in your old eMail-account)
  • then go back / exit to the iPhone’s main screen
  • open the Settings.app
  • in the window that opens (“Settings”), scroll down and click on “Passwords & Accounts”
  • in the window that opens (“Passwords & Accounts”), see if the old eMail-address is listed
  • if it is not listed, you’re okay
  • if it is listed, see if anything is mentioned below it (e.g. “Inactive”, “Mail” of “Notes”) and click on the >-icon at the right of it
  • in the window that opens, make sure that everything is switched to OFF (e.g. “Mail” and “Notes”)
  • when the “are you sure you want to continue?” pop-up opens, you can now click on “Delete from My iPhone” since you have just moved your notes to another account
  • Note : you might run into a bug here that prevents you from switching of Notes for your old eMail-account, if so : just leave it
  • now go back / exit to your iPhone’s main screen

That’s it !

enjoy 😉

 

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Posted in iOS & iPadOS (iPhone iPad etc.), macOS (OS X, MacOS X, MacOS, System), tips & tricks | Tagged Accounts, eMail account, eMail address, iOS, iOS 12, iPad, iPhone, login, Mac, macOS, MacOSX, Mail.app, Notes, password, warning | Leave a reply

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