fixed : bad audio – is my iPhone broken ? (iOS 10)

Question :

I have a recent iPhone running iOS10, but lately I can’t hear people calling me and they can’t hear me when I phone them. There is a cracking noise which makes it impossible to use my iPhone for calling.

Is my iPhone broken ?

 

Answer :

Even though we cannot rule out that your iPhone is actually having a broken audio hardware issue on forehand, it’s more likely to be a software problem.

This problem is usually fixed by doing one of these resets ( first, be sure to keep your SIM’s PIN-code at hand as you might need it ) :

reset option #1 :

  • while your iPhone is on, press the physical MENU (on the front screen) and ON/OFF (on top or on the right side) buttons at the same time until the screen goes black and after a few seconds the white Apple-logo reappears
  • wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling

reset option #2 :

  • while your iPhone is on, press the physical ON/OFF button (on the right side of your iPhone) until the ON/OFF slider appears on screen
  • set the ON/OFF slider to OFF and wait for the screen to go black
  • now turn your iPhone back on by pressing the ON/OFF button and wait for your screen to rebuild ; then your iPhone has been reset and you can test if your audio works properly while calling

usually, that’s it… that’s all you need to fix this…

…but if neither of these resets work for you, your iPhone’s audio hardware is probably broken and you should have your iPhone repaired at an Apple Store or Apple repair-centre.

Donate Button (MacManusNL)

fixed : deleting photos to free up memory on your iPhone

Question :

I have a 16GB iPhone running iOS10, and it freezes whenever I want to take a photo… I get an error message that there’s no memory left on my iPhone so I can’t continue…

I checked and it turns out that I have literally 1KB (yes, only 1KB, not even 1MB…) left as free memory… and most of my 16GB is occupied by Photos.app (about 12GB)…

How do I free up space without deleting valuable photos and videos ?

 

Answer :

The best way (if not the only) to free up space on your iPhone will be to delete a lot of photos and videos, in your case. The way to do that without running the risk of throwing away photos and videos that you would have liked to backup it this :

  • connect your iPhone to your Mac using a USB-cable
  • open the Photos.app on your Mac
  • click on your iPhone, which is listed on the left side
  • now, in the main window, go to the photos that are displayed as ready to import (photos that aren’t on your Mac already are automatically filtered out by Photos.app
  • from that selection of (un-imported) photos and videos, select ONLY those photos you want to keep
  • import that selection onto your Mac
  • first check if all photos and especially all videos (as those are not being transferred automatically through iCloud syncing) you selected have been imported
  • then unplug your iPhone’s USB-cable
  • then delete all video’s you can, and if that isn’t enough, delete all photos older than about one year from your iPhone
  • Please, note that iCould will only contain the most recent photos (usually not the videos)
  • now, restart your iPhone by simultaneously pressing the two main physical buttons : both the menu-button (just below the screen on the front side) and the ON/OFF-button (top side or right side)
  • then check if you have enough free space on your iPhone now
  • if not, delete more photos from your iPhone (in the way explained above)
  • …then restart your iPhone

Donate Button (MacManusNL)

 

fixed : quickly clear all personal data from your old iPhone before donating it to your child

Question :

I just got a new iPhone, and now I want my child to have my previous iPhone. However, I want to clean out all my content before giving the iPhone away, so my child can start with a clean new iPhone.

Is there an easy way to do that ?

 

Answer :

Yes, doing so is rather easy, but it can only be done this simply if you can access the iPhone using the previous owner’s login (to prevent stolen iPhones from being erased before they can be traced).

For a quick ‘clean install’ of your iPhone (or iPad), just do this :

  • login to the iPhone using the previous (or actually still ‘current’) user’s login-pin or fingerscan
  • open the Settings app
  • in the Settings page that opens, scroll down a little and click on General
  • in the General page that opens, scroll down to the bottom an click on Reset
  • in the Reset page that opens, click on “Erase All Content and Settings”
  • now follow all directions given on your iPhone, then wait while it’s being reset
  • finally, the iPhone will reboot and you will have a ‘virgin-like’ iOS

Now, your child can start with a clean iPhone 😉

BEWARE : if you are donating your iPhone to charity or to someone you don’t know too well or to someone your don’t trust 100%, do not use this simple method to clean your iPhone ! as it does not fully protect you from people still being able to get some of your old data from your iPhone… (…and steal your photo’s, credit card info or even identity) ; in that case, hook your iPhone up to a computer and erase it’s memory with multiple overwrites (7 or more overwrites is considered ‘safe’) before doing a new install of iOS ; note that you might need extra software to do so

enjoy !

Donate Button (MacManusNL)

fixed : how to change my Home-location in the TomTom app for iOS ?

Question :

I recently moved to a new home, so I’ve changed my Home-location in AddressBook. But whenever I use the TomTom navigation app on my iPhone, and select Home, it still selects my old address and directs me there… not having noted that, I ended up on the wrong side of town last night…

What is wrong ?

 

Answer :

The TomTom.app for iOS has it’s own location set for ‘Home’. You probably set that up long time ago, when you started to use the app and forgot about it.

To change the Home-location setting inside the TomTom.app, do this :

  • open the TomTom.app on your iPhone
  • when you see the regular navigation map screen, swipe from left to right
  • when the “Menu” screen appears, scroll down and click on “Change Settings”
  • in the “Settings” screen that appears, click on the top line (listing your name with a green home-icon in front of it)
  • now the “Set Home Location” screen opens and you can choose a way to input a new Home-location ; these are the easiest ways of doing so :
    • click “People”, then “Contact”, then type your own name in the Search-field, select yourself when you are listed, then select your Home-location from your AddressBook
    • click “Address” and input your new home address as if it was a new destination

That’s it !

enjoy 😉

Donate Button (MacManusNL)

fixed : get iOS10-iPhone’s photos on old Snow Leopard OSX10.6.8-Mac

Question :

I just got a new iPhone 7, and now I want to transfer my photos from my previous iPhone 6 onto my MacBook. I was hoping to use iCloud for this, but my MacBook is rather old and can’t run any version of OSX newer than MacOSX 10.6.8 “Snow Leopard” which doesn’t have iCloud installed, just it’s predecessor MobileMe…

What can I do ?

 

Answer :

Theoretically, you could also go online from your Mac and get access to your photos through the iCloud.com website… but since the latest versions of Safari, Chrome and Firefox don’t support MacOSX 10.6.8 any longer (Opera does for now, but that’s about to change also), this route is not a future-proof solution.

The most future-proof solution is using a USB-connection like this :

  • on your Mac, open the Applications-folder and open the Image Capture app
  • now connect your iPhone to your Mac using a USB-cable
  • you will get this error message [ Photos in the Camera Roll on “…” cannot be viewed or imported because the iPhone is locked with a passcode”
  • click on OK
  • then unlock your iPhone with your fingerprint (or type your 6-digit unlock code)
  • on the iPhone you will get this message [ Trust this computer? ]
  • click on Trust
  • then in Image Capture, under Devices, click on iPhone
  • now all the photos on your iPhone will be listed and/or displayed on your Mac
  • from the pulldown list at “Import to:” select a folder to import the photos to (the default folder is your Pictures-folder, but you can also choose iPhoto or create a new folder at “Other…”)
  • then select the individual photos you want to import and click on Import, or click on Import All to import all your iPhone’s photos onto your Mac
  • then wait…

that’s it – enjoy 😉

Donate Button (MacManusNL)

fixed : where did the “Personal Hotspot”-option go in iOS 10 ?

Question :

I just upgraded the iOS 10 on my iPhone, but now the Personal Hotspot option that I need to connect my MacBook to my iPhone’s mobile internet connection has vanished from my Settings… it used to be listed right below the Mobile Data setting, but now it’s gone…

What is wrong ? Where did it go ?

Answer :

For some unknown reason the update of iOS 10 seems to hide the Personal Hotspot option… it’s still there, but you have to dig a little deeper to get to it now…

Here’s how to get it back :

  • on your iPhone, go to Settings –> Mobile Data –> Personal Hotspot
  • now, if you switch it on there, it will work like before, and it will re-appear in the (first window) of Settings, directly below Mobile Data

It’s that simple, but it surely isn’t obvious…

enjoy !

Donate Button (MacManusNL)

 

fixed : delete hacked Pokémon GO (TuTu-hack) from iPhone

Question :

My children have downloaded and installed a hacked version of Pokémon GO on their iPhone using the TuTuHelper-hack.

Now we want to uninstall, but that doesn’t seem to work when we do it the standard way (by deleting the app-icon by pressing on it until the X-badge appears and then clicking that)… What can we do ?

Answer :

TuTuHelper was installed as a developer trail-app using a developer certificate. The hacked version of Pokémon GO was installed subsequently as another developer trail-app using another developer certificate.

You shouldn’t install developer certificates from any developer that you can’t 100% trust, as you are granting that developer permission to access your iPhone’s (or iPad’s) data… and worst case scenario is that that is far more than you’ve bargained for…

To uninstall both of them, do this :

  • on your iPhone, go to Settings –> General –> Profiles & Devices –> CompanyApps
  • there, click on “Wuxi Suntech Power Co.,…” and in the next screen, click on “Delete app” to delete “TuTu Helper”
  • Note : if you do not see the “Delete App” option appearing, you have to temporarily lift the ban on deleting apps you have set in Settings –> General –> Restrictions and try again
  • next, click on “Jin Brand Co., Ltd.” and in the next screen, click on “Delete app” to delete “Pokémon GO” (the hacked version)
  • if you want to make sure your children will not reinstall hacked apps like that again, go to Settings –> General –> Restrictions and set a ban there on “Installing apps” (and preferably on “Deleting apps” also)
  • then restart the iPhone by pressing the physical Home-Button (front) and ON/OFF-Button (top or right) simultaneously until the screen goes completely black and the Apple logo reappears

That’s is !

enjoy 😉