fixed : new EyeTV 4 (64bit) freezes at startup

Question :

Since I upgraded to macOS 10.15 Catalina, I had to buy the new version of my beloved EyeTV app. So after buying the all new EyeTV 4 (64bit) at Geniatech (who took over EyeTV from Elgato) I installed the app, but whenever I try to run it, I get an “Application not responding” error. I have tried reinstalling the app, but that doesn’t help. I’ve also tried to download and install a newer version, but that doesn’t help either. Deleting the preferences (using the EyeTVreporter.app) doesn’t help either. Even uninstalling EyeTV and all associated files completely (using the EyeTVreporter.app) and then reinstalling doesn’t fix this either…

This is so strange, because EyeTV 4 Beta was running fine on this same Mac…

What can I do ?

 

Solution :

The problem is not in EyeTV, it’s in the new extremely strict security and privacy settings that are new to macOS 10.15 Catalina.

To fix this, do this :

  • quit the EyeTV app by clicking on it’s icon in the Dock while pressing the ALT-key on your keyboard
  • in the popup menu, the regular ‘Quit’ option will now turn into ‘Force Quit’
  • click on ‘Force Quit’ and make sure EyeTV app is quit (so there is no longer a black dot below it’s icon in the Dock)
  • click on the Apple-icon in the top menu bar of your screen
  • from the pulldown menu select System Preferences
  • make sure you are in the System Preferences window (main window), if not, click the  ‘dots in a grid’-button in the top menu bar of the window
  • in the System Preferences window, click on Security & Privacy (iron Home icon with circular dial on it)
  • in the Security & Privacy window, click on the ‘Privacy’ tab
  • in list on the left, click on ‘Files and Folders’
  • in the list that now appears on the right, scroll down to EyeTV and put a checkmark at ‘Documents Folder’
  • if you get a popup warning “EyeTV will not have access to files in your documents folder until it is quit” click the “Quit Now”-button
  • then close the System Preferences window
  • and restart the EyeTV 64bit app

That’s it !

enjoy 😉

fixed : EyeTV won’t run in macOS Catalina

Question :

I’ve been using EyeTV for many years as my favorite TV-watching software, but since I recently upgrade to macOS 10.15 Catalina, the EyeTV software will no longer run…

What can I do ?

 

Answer :

The EyeTV version you have is version 3.5 or older, which is a 32bit application. Unfortunately macOS 10.15 Catalina is the first macOS that only supports 64bit applications.

UPDATED INFO :

Geniatech (who took over EyeTV from Elgato) has released the 64bit version of EyeTV for macOS 10.15 Catalina. It’s simply called EyeTV 4 and is available now from the Geniatech website :

eyetv 4 (64-bit) macOS

NOTE : If you had previously installed the EyeTV 4 Beta (64bit) version, you should probably be best off with uninstalling that version first using the EyeTV Reporter (64-BIT) before you install the new EyeTV 4

 


PREVIOUS INFO :

Geniatech (who took over EyeTV from Elgato) has run into a lot of delay while reprogramming EyeTV as a 64bit application, but they now have EyeTV 4 in Public Beta, so anyone is invited to test :

Geniatech EyeTV 4 Public Beta preview

This preview software will not work beyond November 30th 2019 !!

To get it working, do this :

  • download the software from the download-link you find in Geniatech EyeTV 4 Public Beta preview
  • open your Downloads folder and double-click on the EyeTV dmg-file
  • in the window that opens, drag the EyeTV icon over to the Applications folder
  • in the warning screen that opens, click on the “Keep Both”-button or “Replace”-button
  • then, in the Applications folder, double-click on the EyeTV icon (if you have two, choose the one that doesn’t have the traffic sign over it)
  • in the warning screen (“cannot check for malicious software”) click OK
  • then, open System Preferences
  • in the window that opens, click on “Security & Privacy”
  • in the next window, make sure the “General”-tab is selected
  • if you see the text “EyeTV was blocked from use because it is not from an identified developer” click the “Open Anyway”-botton
  • if you do not see that text, go back and try to run the EyeTV application first/again
  • after clicking “Open Anyway” a warning screen opens, where you should click OK
  • in the next window Administrator Access is needed, so typ your admin password (usually the password you use to unlock your Mac)
  • in the next window you need to give EyeTV permission to access your Documents folder, if you don’t want that click “Don’t Allow”, else click OK
  • now the “Welcome to EyeTV” window opens, click “Next”
  • in the next window (licence agreement), click “Next” (you have to… not a real option)
  • in the pop-up window, click “Agree” (again : not a real option)
  • in the next window, select your country and click “Next”
  • in the next window, make sure your TV-reception-device (usually an EyeTV USB-stick or alike – if you use a “MyGica DVB-T2 (T230C)” choose the corresponding “EyeTV T2 Hybrid”) is selected and click “Next”
  • in the next window, enter one of the 5 serial keys (activation keys) that are given on the Geniatech EyeTV 4 Public Beta preview webpage
  • in the next window, make sure you have your TV-reception-device (EyeTV USB-stick) plugged in, then click “Next”
  • in the next window, click “Next”
  • in the next window, just click “Next” (and set this up later if you need to)
  • in the next window, just click “Next” (and set this up later if you need to)
  • in the next window, if a window with a TV broadcast has already been opened in the background, just click “Next” (if not, click “Auto-tune”)
  • in the next window, click “Finish”
  • in the pop-up window that appears, typ your admin password
  • then you may get another pop-up window where you need to give EyeTV permission to access your Documents folder, if you don’t want that click “Don’t Allow”, else click OK

…that’s it ! you can now use EyeTV on macOS Catalina (until November 30th that is…)

Note : this is beta-software, so it will probably still contain a few bugs and could therefore quit unexpectedly at any moment and some features may not fully be operational – so it is advised not to use  beta-software like this for business or production purposes