fixed : new EyeTV 4 (64bit) freezes at startup

Question :

Since I upgraded to macOS 10.15 Catalina, I had to buy the new version of my beloved EyeTV app. So after buying the all new EyeTV 4 (64bit) at Geniatech (who took over EyeTV from Elgato) I installed the app, but whenever I try to run it, I get an “Application not responding” error. I have tried reinstalling the app, but that doesn’t help. I’ve also tried to download and install a newer version, but that doesn’t help either. Deleting the preferences (using the EyeTVreporter.app) doesn’t help either. Even uninstalling EyeTV and all associated files completely (using the EyeTVreporter.app) and then reinstalling doesn’t fix this either…

This is so strange, because EyeTV 4 Beta was running fine on this same Mac…

What can I do ?

 

Solution :

The problem is not in EyeTV, it’s in the new extremely strict security and privacy settings that are new to macOS 10.15 Catalina.

To fix this, do this :

  • quit the EyeTV app by clicking on it’s icon in the Dock while pressing the ALT-key on your keyboard
  • in the popup menu, the regular ‘Quit’ option will now turn into ‘Force Quit’
  • click on ‘Force Quit’ and make sure EyeTV app is quit (so there is no longer a black dot below it’s icon in the Dock)
  • click on the Apple-icon in the top menu bar of your screen
  • from the pulldown menu select System Preferences
  • make sure you are in the System Preferences window (main window), if not, click the  ‘dots in a grid’-button in the top menu bar of the window
  • in the System Preferences window, click on Security & Privacy (iron Home icon with circular dial on it)
  • in the Security & Privacy window, click on the ‘Privacy’ tab
  • in list on the left, click on ‘Files and Folders’
  • in the list that now appears on the right, scroll down to EyeTV and put a checkmark at ‘Documents Folder’
  • if you get a popup warning “EyeTV will not have access to files in your documents folder until it is quit” click the “Quit Now”-button
  • then close the System Preferences window
  • and restart the EyeTV 64bit app

That’s it !

enjoy 😉

2 thoughts on “fixed : new EyeTV 4 (64bit) freezes at startup

  1. Hello. I do not recall that there was an expiry date on the eyetv products that I bought from elgato.
    Can Geniatech really ask to buy a new licence? I am simply refusing to do so and I shall look for an alternative from another supplier.

    • @Francois Cournil :

      That’s an interesting point of view.
      For an official answer to your question you should turn to Elgato/Geniatech…

      I can imagine their answer will be something like : You have a licence for the version of the EyeTV-software that only runs on 32-versions of the Macintosh OS on Intel-based Macs, and you can keep on using it as intended. The new version of EyeTV is only for 46bit-versions of the Macintosh OS on Intel-based Macs, and it’s therefor an entirely different product.

      Anyway : I cannot speak for Geniatech, so please ask them for an official reply on your question.
      Please report back if you get their answer.

      Good Luck !

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.