Tag Archives: app freeze

fixed : Password Dragon won’t run in macOS 10.15 or newer

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Question :

I’ve been using Password Dragon passwordmanager for years and I’m very satisfied with it. But since I’ve upgraded my Mac to macOS 10.15 Catalina, it won’t run anymore.

I’ve called Apple Support and they’ve told me that it is because it’s a Java-app, not a true macOS-app, an that they’re not supporting that…

I desperately need acces to my passwords in Password Dragon…

What can I do ?

 

Answer :

The fact that it’s a Java-based app is not the real problem (as long as you have the latest version on Java installed on your Mac). The real problem is that since macOS 10.15 Catalina, macOS has very strict security and privacy settings (compared to any previous version of macOS, OSX or MacOSX).

To get Password Dragon running in macOS 10.15 Catalina or newer, do this :

  • click on the Apple-icon in the top menu bar
  • in the pulldown menu, click on “System Preferences”
  • when the “System Preferences” window opens, make sure you are in the main window (if not, click on the ‘dots-on-a-grid’-button in the top bar)
  • click on the Java-icon
  • in the Java Control Panel window that opens, select the Update-tab
  • then click on the ‘Update Now’-button and put a checkmark at “Check for updates automatically”
  • when you are told that you are running the latest version of Java, go back to the main System Preferences window (by clicking on the ‘dots-on-a-grid’-button in the top bar)
  • in the System Preferences window, click on Security & Privacy (the iron Home icon with the circular dial in it)
  • in the Security & Privacy window, click on the ‘Privacy’tab
  • then, in the list on the left, click on ‘Files and Folders’
  • in the list that appears on the right, scroll down to ‘java’ and make sure there’s a checkmark in the check box at “Documents Folder”
  • now, close the System Preferences window and open the PasswordDragon.app

That’s it !

enjoy 😉

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fixed : new EyeTV 4 (64bit) freezes at startup

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Question :

Since I upgraded to macOS 10.15 Catalina, I had to buy the new version of my beloved EyeTV app. So after buying the all new EyeTV 4 (64bit) at Geniatech (who took over EyeTV from Elgato) I installed the app, but whenever I try to run it, I get an “Application not responding” error. I have tried reinstalling the app, but that doesn’t help. I’ve also tried to download and install a newer version, but that doesn’t help either. Deleting the preferences (using the EyeTVreporter.app) doesn’t help either. Even uninstalling EyeTV and all associated files completely (using the EyeTVreporter.app) and then reinstalling doesn’t fix this either…

This is so strange, because EyeTV 4 Beta was running fine on this same Mac…

What can I do ?

 

Solution :

The problem is not in EyeTV, it’s in the new extremely strict security and privacy settings that are new to macOS 10.15 Catalina.

To fix this, do this :

  • quit the EyeTV app by clicking on it’s icon in the Dock while pressing the ALT-key on your keyboard
  • in the popup menu, the regular ‘Quit’ option will now turn into ‘Force Quit’
  • click on ‘Force Quit’ and make sure EyeTV app is quit (so there is no longer a black dot below it’s icon in the Dock)
  • click on the Apple-icon in the top menu bar of your screen
  • from the pulldown menu select System Preferences
  • make sure you are in the System Preferences window (main window), if not, click the  ‘dots in a grid’-button in the top menu bar of the window
  • in the System Preferences window, click on Security & Privacy (iron Home icon with circular dial on it)
  • in the Security & Privacy window, click on the ‘Privacy’ tab
  • in list on the left, click on ‘Files and Folders’
  • in the list that now appears on the right, scroll down to EyeTV and put a checkmark at ‘Documents Folder’
  • if you get a popup warning “EyeTV will not have access to files in your documents folder until it is quit” click the “Quit Now”-button
  • then close the System Preferences window
  • and restart the EyeTV 64bit app

That’s it !

enjoy 😉