Question :

I just purchased a new Student&Teacher license code for Adobe Creative Cloud, and I even though I can see on the Adobe-website that the new subscription is active on my AdobeID, I cannot use any Creative Cloud application on my Mac, because when I startup Photoshop CC (or Illustrator CC or InDesign CC), the Adobe Aplication Manager app is automatically run, the Creative Cloud window opens, it flashes and then “Please wait for a moment” is displayed and the clock keeps spinning… and spinning… and spinning…

Quitting the Adobe Application Manager app and trying again give the same result, and even restarting my Mac with all apps refreshed gives the same error… the Creative Cloud window just hangs on “Please wait for a moment”…

How can I fix this ?

Answer :

The first part of the solution is to make sure that your Creative Cloud subscription is active :

• go to the Adobe-website
• login with your AdobeID and password
• then click on “Manage Account”
• then, login again using your AdobeID and password
• then, check at “subscriptions and products” if your Creative Cloud subscription is listed

If it’s not listed, use the Redemption Code that you got after purchasing your Creative Cloud renewal to (re)activate your CC-subscription.

If your CC-subscription is active, proceed to the second part of the solution :

• on your Mac, click on the Creative Cloud logo (that looks like a cloud in the form of the number 8 that has fallen over) in the top bar of the screen, on the right side
• there, it will say that the Application Updater or Application Manager app itself needs to be updated
• click on update
• wait for the update to finish
• then a list of all individual CC-apps with updates available is displayed
• click on “update all”
• wait for the update to finish

That’s it – now you can startup any Adobe app and it will properly run.

enjoy !