While browsing the internet using Safari, I suddenly got a popup window which I can’t close. I expect it to be a scam, as there is only one button ; an OK-button.
As I don’t agree with the text I am supposed to agree on, and I don’t trust the sender either, I just want to close this popup-window. But the red ‘Close Window’-button is not responding, and I can’t switch to any other open browser windows either. Safari seems to hang.
I could of course restart Safari, but I have several windows open I haven’t saved yet and it would be a real hassle to loose them…
Isn’t there any way to shut this popup down without loosing any other open windows ?
The popup you have encountered is most definitely a scam-popup, as there is no option to ‘not agree’.
It’s rather simple to get out of this awkward situation :
- shut down your WiFi-connection : goto the ‘piece-of-pie’ icon in the top menu bar of the Finder –> then select “Turn Wi-Fi Off” from the pulldown menu that appears
- pull the ethernet-cable from your Mac
- now you’re disconnected from the Internet, you can safely click on the OK-button in the popup-window
- the popup-window will now close, and you will now be able to normally use Safari again
- now close all other windows you don’t need to have open
- even though you could now reconnect to WiFi- or Ethernet-internet, it’s recommended to do the following first
- still without internet-connection, open a new browser window : File –> New Window (or just press the CMD + N key-combo)
- then open the Reading List sidebar in that fresh window : View –> Show Reading List Sidebar (or just press the SHIFT + CMD + 2 key-combo)
- now drag all open browser windows you want to keep to the reading list
- when done, clear Safari’s history and website data : Safari –> Clear History…
- in the popup window that opens asking you to “Clear history will delete related cookies and other website data.” click on the “Clear History”-button
- then close Safari
- then reconnect to the Internet (either via WiFi or Ethernet-cable)
- and reopen Safari
…you can now find all previously open windows in the Reading List
I have a similar problem but the pop up window is my printer ready to print an unknown document plus a message to calll Apple Support on 1800 531 580. I am reluctant to click print or call the number in case I trigger a bigger problem. I cannot cancel the printer or close Safari. I can Force Quit Safari and all other Apps seem to work OK including email.
The window will not close when disconnected from the net.
Thanks for the feedback.
Since the window that’s blocking your view (and operation) is not a Safari (or other browser) window, the solution from the original post will not get you very far probably…
Judging from the info you are providing, I suggest you to ‘reset the printing system’, as shown here by HP for HP-printers and non-HP-printers :
hope this helps
good luck 😉