fixed : Google Authenticator.app crashes in iOS

Question :

I need the Google Authenticator.app on my iPhone to generate a authentication code for one of the online (Google) services I need to use on my Mac.

This used to work great, but now, whenever I start the Google Authenticator.app it quits during startup…

I already tried shutting down my iPhone and restarting it, but that didn’t help… the problem persists.

So… how can I fix this ?

 

Answer :

The way to solve this problem with Google Authenticator.app is the same as what you would do with any cashing iOS-app : delete and reinstall.

…but in the current versions of iOS, it is slightly more complicated to remove and reinstall an app from iOS, because Apple has now included the option to delete the app but keep the connected data / information in case you want (or need) to reinstall the app later on.

To delete and reinstall an app from iOS (e.g. Google Authenticator.app), do this :

  • open the Settings.app on your iPhone / iPad
  • in the next window, click on General
  • in the next window, click iPhone Storage
  • in the next window, find Google Authenticator (or any other app you want to delete and reinstall) in the list of apps on the bottom
    • note that the list of apps is not alphabetical, but based on the amount of data an app uses… so if you have lots of apps finding the right one may be a little complicated… you will probably need to scroll almost the end of the list, as Google Authenticator is usually listed for about 15MB
  • click on the name of the app you want to delete (“Authenticator” with the gray-on-white Google’s G logo)
  • in the next window, click “Offload App” (in blue) first
  • when done, click the “Reinstall App” when it appears
  • then exit
  • then open the Google Authenticator.app to check if it runs & works properly
  • if it does, your problem is solved !
    • when the app still crashes, do this :
    • open the Settings.app
    • then click on General
    • then click on iPhone Storage
    • then find (Google) Authenticator in the list of apps, and click on it
    • now, in the next window, click “Delete App” (in red)
      • BEWARE that this does delete all additional data and info that was stored with the app on your iPhone ; if that’s passwords that you have in iCloud (or somewhere else in a cloud service, on your computer or offline in writing) you’re okay… but if it might be photos, videos or documents that you do not want to lose… do NOT click “Delete App”, and try “Offload App” again
    • then exit
    • now open the AppStore.app
    • click on the Search-button (bottom right)
    • click on the seach-line (in gray, on top, with the looking glass and “Games, Apps, Stories and More” in it)
    • then typ the app’s name : Authenticator
    • then click the Search-button
    • in the window that opens, scroll down to the app you need (make sure it’s exactly the one you need, since sometimes various publishers have apps with very similar naming)
    • then click the blue Get-button next to the app’s description to reinstall the app
    • when done, open the app and check if the app runs & works properly

That’s it !

enjoy 😉

 

fixed : watch all ZiggoGo channels on your TV

Question :

We have a very basic Dutch TV subscription from Ziggo, which suits us fine even though it’s analog TV (or should I say SD, as compared to HD). Now I recently installed the ZiggoGo.app to be able to watch live TV on my iPhone and iPad also. I then noticed that some of the TV channels that I can watch for FREE on ZiggoGo (like History Channel) are not available on my regular living room TV…

Is there a way to get all ZiggoGo channels on my TV without upgrading my Ziggo subscription ?

 

Answer :

Yes, there is.

Just use a Google Chromecast and on your TV and stream to it from the ZiggoGo.app.

To do so, you will need :

  • any TV with an HDMI-port (any smartTV will do)
  • a Google Chromecast – 1st generation or newer (*)
  • an iPhone or iPad
  • the GoogleHome.app
  • the ZiggoGo.app
  • any Ziggo TV subscription (even the most basic one will do)

(*) if you already own a Chromecast-imitation like an AnyCast-dongle or MiraCast-dongle you might be able to do this also, just don’t buy an imitation if you want to be sure that it works on forehand !

The way to do this is rather straightforward :

  • plug the Chromecast into your TV’s HDMI-port
  • make sure the Chromecast is connected to the same WiFi-network as your iPhone/iPad
    • you can check this in the GoogleHome.app on your iPhone/iPad
    • if you use a brandnew Chromecast you will need to install it first
    • to do so, install the GoogleHome.app and follow the on-screen directions
  • switch the TV’s input source to the Chromecast’s HDMI-port in the TV’s on-screen menu
  • open the ZiggoGo.app on your iPhone/iPad
  • make sure you are logged in to your Ziggo account on the ZiggoGo.app
    • the login name and password are the same ones you use to login on the Ziggo website – if you don’t have them at hand, contact Ziggo
  • then, select the live TV channel you want to watch
  • when the TV show starts, click on the Chromecast-icon (the rectangle with the WiFi-sign in the bottom-left corner) and click on your Chromecast in the popup-list
  • now you are watching the ZiggoGo (digital) TV-channel on your TV

That’s it !

enjoy 😉

BEWARE ! : “Damaged message was restored” phishing scam eMail

! BEWARE !

today I got an eMail from Google Administration, stating “Damaged message was restored and re-sent to you”,

on my Mac this was immediately recognizable as a Junk-message (or rather : a Phishing Scam-message), as you can see in the picture below.

DamagedMessage-fakemail

so BEWARE ! and don’t let yourself be fooled or mislead by this eMail scam !

fixed : international YouTube for teenagers on age restricted iPad

Question :

My children have an age-restricted iPad, but ever since Google/YouTube upscaled the age-restriction of the YouTube-app to 17+ in 2015 they can no longer view YouTube video’s on their iPad, not even in Safari.

As they are young teenagers, I would like to enable them to view YouTube videos on their iPad, but I don’t want to upscale their age-restriction to 17+ for a few years.

Is there any way to do this ?

 

Answer :

Since Google (the (step)mother of YouTube) upscaled the age-restriction to 17+ in 2015, they have also introduced the new YouTube Kids-app which has just a 4+ age-restriction.

You can get the YouTube Kids-app here :

iOS YouTube Kids-app

…however, as Google advertises this as a “made for ages 5 and under”, this is not for teenagers

on top of that, the YouTube Kids-app is only available in the US iTunes store, even though it’s claimed to be available in most international languages…

…luckily, there are some alternatives for international teenagers :

iOS VideoTube-app

iOS Tubex Video and Music-app

iOS Tubex Free Music and Video Player-app

all three are available internationally and only have a 12+ age-restriction

and even tough both Tubex-apps use the same name, they are entirely different apps made by different developers…

note that none of these are endorsed by either YouTube, Google or Apple, but that doesn’t have to be problematic of course…

enjoy !

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BEWARE ! : Picasa Library phishing scam eMail

! BEWARE !

 

 

 

 

 

today I got an eMail from PicasaLibrary, stating “Your photo is successfully uploaded”,

on my Mac this was immediately recognizable as a Junk-message (or rather : a Phishing Scam-message), as you can see in the picture below, but on my iPhone that wasn’t so easy to figure out… it was mainly the fact that I haven’t used Picasa in ages that made all alert bells ring in this case… and the fact that I’ve never heard of PicasaLibrary (and would expect it to be written Picasa Library) raised more suspiciousness…picasa_scam…so BEWARE !

Note : this scam eMail comes in various versions, a similar one pretending to be from Picasa Library also states “Damaged photos found”. More info on that one can be found here.