Question :
My HP DeskJet 930c prints colors if I print out the test page from the printer, but if I print from my Windows Vista PC, it only prints in grey-tones…
From the info on the HP website it has become clear to me that I have to reinstall the printer (and specifically the printer drivers) on Windows Vista.
But… according to HP the only way to reinstall the printer in Windows Vista using USB is to delete it from the Configuration Panel and then restart the PC and just plug in the printer and wait for Windows Vista to do the ‘magical’ auto-install…
The official HP instruction video can be found here :
…and nothing happens when I do that.
And HP does not offer any other option… what can I do ?
Answer :
— DISCLAIMER —
This is purely a Windows problem, and this weblog is for Apple solutions only. I do have a solution that will probably work for you, and I’ve not found that solution posted online anywhere, so I will provide it to you here ‘as is’ (meaning NO guarantee, NO additional help and NO service) ! Try at your own risk ! If it doesn’t work for you : I’m sorry… please ask a Windows-specialist.
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The solution is simple (and it’s unexplainable why HP doesn’t mention this anywhere) :
Just reinstall the printer the way you would have done it in Windows XP :
– delete any previous installs of the printer from the Configuration Panel
– install all (essential) available Windows Vista updates using Vista’s built-in Security Panel
– restart your PC
– connect the printer to your PC using a USB printer cable
– go to START-menu
– then to Configuration Panel
– then to Printers
– then choose Add Printer
– choose Virtual USB Port 1 (or 2) as the connection to be used
– choose your Printer
– choose the dedicated driver [*]
– and wait for the installing to finish
– test your printer using any (color) document you have available, if you don’t have any useable color document available, use this printer test-page :
https://macmanus.nl/2010/07/28/looking-for-a-good-test-page-to-test-your-pinter
– that should be it : enjoy !
[*] if no driver is available, download it from the following website, then install and start over with this procedure from the beginning :
— DISCLAIMER —
This is purely a Windows problem, and this weblog is for Apple solutions only. I do have a solution that will probably work for you, and I’ve not found that solution posted online anywhere, so I will provide it to you here ‘as is’ (meaning NO guarantee, NO additional help and NO service) ! Try at your own risk ! If it doesn’t work for you : I’m sorry… please ask a Windows-specialist.
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MacManus.nl 