fixed : SPL-C ERROR page printed by Samsung printer

Question :

when I tried to print to my Samsung printer via my Home-network today, the spooling process was very slow, then hung, and then a printed page rolled out of the printer with this text only :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x3dc5 (252981)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So I restarted the printer, made sure there wasn’t any paper stuck, and tried again. This time I the spooling process was very slow again, hung again, and a similar page rolled out of the printer with this text :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x15ea5 (89765)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So despite the difference in ‘position’, the problem remained.

What can I do to solve this ?


Answer :

This seems to be a weird bug popping up on some Samsung printers connected to Macs once in a while. To solve this problem, do this :

  • quit any printing jobs that are active
  • shut down the printer (take the power cable out)
  • on your Mac, go to System Settings > Printers & Scanners
  • there, delete the problematic printer (by selecting it in the list and clicking the minus-button)
  • then, restart your Mac
  • switch the printer back on (reconnect the power cable)
  • login on your Mac
  • go to System Settings > Printers & Scanners
  • add the printer to the list again (by clicking on the plus-button, and selecting it from the printers found)
  • then close the System Preferences and try printing your document again

That’s it !

enjoy ūüėČ

fixed : PowerPoint presentation too large for eMail

Question :

I just made a beautiful PowerPoint presentation which I want to eMail to my friend. When I tried to eMail it, that seemed to work okay at first, but a few moments later I got an error message saying that the eMail could not be sent.

How can I fix this ?


Answer :

eMail providers have set¬†a limit to the attachments’ file size per eMail to prevent cluttering the eMail traffic and flooding the recipient’s eMail inbox. For most providers this limit is set to about 5MB of attached files per eMail message. Some providers have expanded this limit to 10MB, and providers like Gmail, Hotmail and Yahoo! even allow you to attach up to 25MB of files to each eMail.

But if your PowerPoint presentation is even larger than 25MB (which might easily occur if you have done your best to make it a beautiful presentation), you will probably do the¬†recipient ¬†a pleasure if you send a smaller file, especially if they are planning on viewing it on a mobile device. The easiest way to ‘shrink’ the size of a presentation is to convert it into a PDF-file. (a PDF-file is even more versatile than a PowerPoint-presentation, as it also can be viewed by people that don’t have¬†PowerPoint software installed)

To convert your PowerPoint-presentation into a PDF-file, do this :

In MacOSX :

– open your presentation in PowerPoint

– then go to “File” in the upper menu bar and select “Print” from the pulldown menu that appears

– in the “Print” menu that appears, adjust everything as desired, then click on the “PDF” button (bottom left)

– in the pulldown menu that appears, choose “Mail PDF” and a new eMail message will be made for you including your Presentation as an attachment

…or you can choose “Save as PDF…” to first save the PDF-version of your presentation to your Mac so you can attach it to any eMail later on

Note : the above procedure also works in other OSX programs like Word, Excel, Pages, Numbers, Keynote, etc.

For Windows users, the general idea is similar but slightly different :

If the standard conversion of your PowerPoint into a PDF still turns up with a PDF-file that is too large to eMail, you can adjust the conversion settings, as described here :

How to create even smaller PDFs in OSX

You might also want to try the “Reduce File Size” that is in the “File”-tab of each Office 2011 application (so in Word, PowerPoint and Excel). This option will only reduce the size of the pictures inside the document. The smallest this option can reduce to is 96ppi¬†a.k.a. “Best for sending in e-mail”. This is an interesting option,¬†but converting to PDF usually leads to even more file size reduction.

And if the recipient insists on getting the original PowerPoint-file, you could do as a lot of professionals do, and send your presentation trough the FREE WeTransfer service :

that’s it !

enjoy !


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tip : which scanners are compatible with OSX 10.9 Mavericks ?

Question :

Which scanners will work with OSX 10.9 Mavericks ?

Answer :

Just like with previous versions of MacOSX, the built-in compatibility with older scanners is rather low…

…in the specs of OSX 10.9 Mavericks there isn’t any indication of extended scanner support, so it is expected that “wireless scanning” (over WiFi/AirPort) isn’t supported either, just as was the case (or should I say “problem”) in previous versions of MacOSX…

Apple hasn’t published a list of pre-installed scanner-drivers either, so there’s nothing official on this…

…there is however, a (very short) list of supported scanners pre-installed in OSX 10.9 Mavericks itself :

CanoScan 5600F             find it in the US, UK or Germany
CanoScan 9000F             find it in the US, UK or Germany
CanoScan LiDE 100         find it in the US or Germany
CanoScan LiDE 110         find it in the US, UK or Germany
CanoScan LiDE 200         find it in the US, UK or Germany
CanoScan LiDE 210         find it in the US, UK or Germany
CanoScan LiDE 700F       find it in the US, UK or Germany

This list can be found in :


…strangely, there are no such icons installed for scanners from other brands like EPSON and HP… so support for those scanners is either not included (yet) or left up to the individual manufacturers…

NOTE #1 : in MacOSX 10.7 Lion, OSX 10.8 Mountain Lion and OSX 10.9 Mavericks scanner-compatibilty can be extended by installing the SANE-scannerdrivers, as outlined here.

NOTE #2 : if you are a professional and/or heavy user, you could also try using the SilverFast 8 scanner-suite, which adds support for these scanners to OSX 10.9 Mavericks (since even the cheapest version, SilverFast SE 8, will cost you ‚ā¨50, this only is a relevant solution for professional and/or heavy users…)

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fixed : printer auto-install in Windows Vista won’t work

Question :

My HP DeskJet 930c prints colors if I print out the test page from the printer, but if I print from my Windows Vista PC, it only prints in grey-tones…

From the info on the HP website it has become clear to me that I have to reinstall the printer (and specifically the printer drivers) on Windows Vista.

But… according to HP the only way to reinstall the printer in Windows Vista using USB is to delete it from the Configuration Panel and then restart the PC and just plug in the printer and wait for Windows Vista to do the ‘magical’ auto-install…

The official HP instruction video can be found here :

…and nothing happens when I do that.

And HP does not offer any other option… what can I do ?


Answer :


This is purely a Windows problem, and this weblog is for Apple solutions only. I do have a solution that will probably work for you, and I’ve not found that solution posted online anywhere, so I will provide it to you here ‘as is’ (meaning NO guarantee, NO additional help and NO service) ! Try at your own risk ! If it doesn’t work for you : I’m sorry… please ask a Windows-specialist.


The solution is simple (and it’s unexplainable why HP doesn’t mention this anywhere) :

Just reinstall the printer the way you would have done it in Windows XP :

– delete any previous installs of the printer from the Configuration Panel

– install all (essential) available Windows Vista updates using Vista’s built-in Security Panel

– restart your PC

– connect the printer to your PC using a USB printer cable

– go to START-menu

– then to Configuration Panel

– then to Printers

– then choose Add Printer

– choose Virtual USB Port 1 (or 2) as the connection to be used

– choose your Printer

– choose the dedicated driver [*]

– and wait for the installing to finish

– test your printer using any (color) document you have available, if you don’t have any useable color document available, use this printer test-page :

– that should be it : enjoy !

[*] if no driver is available, download it from the following website, then install and start over with this procedure from the beginning :


This is purely a Windows problem, and this weblog is for Apple solutions only. I do have a solution that will probably work for you, and I’ve not found that solution posted online anywhere, so I will provide it to you here ‘as is’ (meaning NO guarantee, NO additional help and NO service) ! Try at your own risk ! If it doesn’t work for you : I’m sorry… please ask a Windows-specialist.


fixed : delete SPanel from Mountain Lion

Question :

When I installed OSX 10.8 Mountain Lion, the SPanel application for my Samsung printer was disabled. But it wasn’t deleted…

Now the SPanel application turns out to be incompatible with OSX 10.8 Mountain Lion, because nothing happens when trying to run it, but the SPanel icon now sits pointlessly in the upper menu bar of my Mac…

…is there any way of deleting it ?

Answer :

Yes – there is.

To delete the SPanel app (a.k.a. “Smart Panel”) and the menu bar item :

– open the Samsung folder inside your Applications folder

– drag the SPanel app to the Desktop

– open the Printers folder that’s in your¬†main Library folder, so :

~/[your hard disk]/Library/Printers

Note : the SPanel folder may be inside the Samsung folder you’ll find there , but usually isn’t

– drag the SPanel folder to your Desktop

– restart your Mac

– then drag both the SPanel app and the SPanel folder from the Desktop to the Trash

– then empty your Trash

…done !

fixed : AirPort Utility 6 lost the option to configure connected printers

Apple has updated the firmware for the TimeCapsule a few days ago, and updated the AirPort Utility software to version 6. Which might not be exactly what you were waiting for…

The user-interface of AirPort Utility 6 is completely new, it looks exactly like the iOS AirPort Utility interface now…

the good :

  • direct visual insight in how your local WiFi-network is set up (in a nice tree-branche structure)
  • by clicking on the hardware icons, you will see info like Network name, IP address, Serial no., Firmware version and… a list of all currently connected wireless clients
  • if your Firmware is out of date, you will see that instantly because of the little red circle with the white 1 in it next to the hardware icon
  • full iCloud support

the bad :

  • this is not an Administator interface, it’s nothing more than a nice looking info&update-utility, but as all options for managing your WiFi-network and your AirPort-hardware have vanished…
  • this app is MasOSX 10.7 “Lion” only…
  • from now on, it’s iCloud-only – no support for MobileMe any longer… (so no iDisk any longer…)
  • you can not manage AirPort-networked printers (like the USB-printer connected to your TimeCapsule) any longer
  • some client devices may not be able to find the updated AirPort Basestation / TimeCapsule (my iPhone 4 needed a reboot to become able to connect…)
  • …the printer-timeout-problem still exists, this update doesn’t resolve issues with the TimeCapule not being able to temporarily save big files that the connected USB-printer can not process quickly enough…

the ugly (the dirty way to get everything) :

…luckily, it is possible to re-install and use the previous version of AirPort Utility alongside of this one (eventhough the version 6 installer deletes the previous version) :

  • either place the previous version back into your “Utilities” folder (inside your “Applications” folder) from your TimeMachine-backup ; be sure to change the name of the old version to something like “AirPort Admin Utility” since it won’t be possible for both of them to use the “AirPort Utility” name…
  • or… download the installer of the 5.6 version from Apple :

fixed : premature timeout of TimeCapsule-connected USB-printers

Solving the premature timeout-problem of TimeCapsule-connected printers

Some printers work fine when connected directly on the USB-port of your Mac, but when you connect them to a Time Capsule they choke on large files.¬†They will print part of your document, and then suddenly end by printing a nearly blank page with an error message “SPL-C ERROR – Including Corrupted Data”.¬†This is caused by a pre-mature timeout of connection between the printer and the Time Capsule.

Two simple solutions, and a 3rd ‘DareDevil-solution’ that’s more complex :

  1. your USB-cable is too long ; replace the USB-cable with a shorter one (standard length is 1.8 meters, shorter ones are hard to find)
  2. your USB-cable is too thin ; replace the USB-cable with a thicker, more rigid one
  3. If the above options are not possible to implement in your case, try this (if you dare) :

Edit the .gz-file

  • find the .gz-file for your printer in Library / Printers / PPDs / Contents / Resources / [printer diver name].gz
  • for failure-protection, duplicate it and rename it from [printer driver name].gz to [printer driver name](orig).gz
  • double click the initial .gz-file to unpack it
  • then, in the same folder, find the file with the same name, without the .gz-extention
  • open this file in the application TextEdit
  • find this line :

*Throughput: “[number]”

  • change the “[number]” to “60” (or something at least twice as big as the initial number)
  • save the file ; make sure the name is the same as when you opened it (omit the .txt-extention ; if you fail to do that while saving, rename the file in the Finder, but omit the .txt-extention)
  • download a GZIP-encoder ; for instance The Zipper :

  • use the GZIP-encoder to turn the [printer driver name] file into a [printer driver name].gz file
  • make sure this new [printer driver name].gz file is located in Library / Printers / PPDs / Contents / Resources /
  • you’re done‚Ķ¬†‚Ķon this computer at least‚Ķ
  • now you have to got to each of the other Mac’s on your network and replace the old Library / Printers / PPDs / Contents / Resources / [printer diver name].gz by the new one‚Ķ

‚Ķtime-consuming isn’t it ?

…and your out of luck : you have to go though this each and every time the printer drivers for your printer are being updated… (until the official Printer-driver will include a longer timeout-delay…)

so‚Ķ isn’t replacing the USB-cable an easier option ?