fixed : SPL-C ERROR page printed by Samsung printer

Question :

when I tried to print to my Samsung printer via my Home-network today, the spooling process was very slow, then hung, and then a printed page rolled out of the printer with this text only :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x3dc5 (252981)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So I restarted the printer, made sure there wasn’t any paper stuck, and tried again. This time I the spooling process was very slow again, hung again, and a similar page rolled out of the printer with this text :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x15ea5 (89765)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So despite the difference in ‘position’, the problem remained.

What can I do to solve this ?

 

Answer :

This seems to be a weird bug popping up on some Samsung printers connected to Macs once in a while. To solve this problem, do this :

  • quit any printing jobs that are active
  • shut down the printer (take the power cable out)
  • on your Mac, go to System Settings > Printers & Scanners
  • there, delete the problematic printer (by selecting it in the list and clicking the minus-button)
  • then, restart your Mac
  • switch the printer back on (reconnect the power cable)
  • login on your Mac
  • go to System Settings > Printers & Scanners
  • add the printer to the list again (by clicking on the plus-button, and selecting it from the printers found)
  • then close the System Preferences and try printing your document again

That’s it !

enjoy ūüėČ

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fixed : MacBook’s external monitor screen stays black

Question :

In my office, I am using an external monitor as my main screen for my MacBook Pro.¬†Today, the screen didn’t respond when I connected my MacBook however :¬†the screen stays black and nothing appears on-screen.¬†So I opened up my MacBook and used the built-in screen to figure out what’s wrong, but so far I haven’t¬†found any indication in the Displays¬†Preference Panel that my MacBook even detects the second screen…

What can I do ?

 

Answer :

In such situations you should always do this first :

Remedy #1 :

  • make sure your monitor is switched ON
  • then hit the SPACE-bar on your external keyboard several times (maybe once, usually about 5 to 10 times…)
  • the monitor should now appear and show the inlog panel to unlock your screensaver
  • then login

if this works, you’re good, if not, try Remedy #2

NOTE : if you have a Benq monitor (especially the BL2420TP), try this first :

fixed : Benq monitor stays black when MacBook is switched on

Remedy #2 :

  • unplug all cables between the monitor and your Mac ( DisplayPort / Thunderbolt / HDMI / DVI / VGA ¬†and also USB, UTP, FireWire and PowerAdapter )
  • shut down your monitor
  • shut down¬†your MacBook
  • reconnect all cables and double-check if they’re properly connected on both the Mac and the monitor
  • switch on your MacBook
  • switch on your monitor

if this works, you’re good, if not, try Remedy #3

Remedy #3 :

  • on your MacBook, open Apple [main menu bar top-left] –> System Preferences
  • in the System Preferences window, select “Displays”
  • in the Display Preferences window, see if there is a button marked “Gather Windows” bottom right
  • if there is no “Gather Windows” button, press the ALT-key on your keyboard and a button marked “Detect Displays” appears ; click on it when it appears

if this works, you’re good, if not, try Remedy #4

Remedy #4 :

  • on your MacBook, open Apple [main menu bar top-left] –> System Preferences
  • in the System Preferences window, select “Displays”
  • in the Display Preferences window, see if there is a button marked “Gather Windows” bottom right
  • if there is a¬†“Gather Windows” button, click on it
  • then you will see 2 Display Preference windows on your MacBook screen
  • select the Display Preference window that has 3 tabs on it marked “Display”, “Arrangement” and “Color” (not the window¬†that has “Display” and “Color” only)
  • first, press the ALT-key on your keyboard and a button marked “Detect Displays” appears¬†where the “Gather Windows”-button used to be ; click on it when it appears
  • if your monitor switches on, you’re good, if not…
  • click on the “Arrangement”-tab and in the next window put a checkmark at “Mirror Display”
  • if your monitor switches on now, uncheck the “Mirror Display” option again and close your MacBook… you should be good now…

if this didn’t work, try Remedy #5

Remedy #5 :

  • unplug all cables between the monitor and your Mac ( DisplayPort / Thunderbolt / HDMI / DVI / VGA ¬†and also USB, UTP, FireWire and PowerAdapter )
  • shut down your monitor
  • shut down¬†your MacBook
  • reconnect your Mac to your monitor using a different type of cable then you normally would choose (e.g. if you normally use a DisplayPort/Thunderbolt-cable, use an HDMI or DVI cable now)
  • switch on your MacBook
  • switch on your monitor
  • if your monitor wakes from sleep now, open Apple –> System Preferences
  • in the System Preferences window, select “Displays”
  • in the Display Preferences window, see if there is a button marked “Gather Windows” bottom right
  • if there is¬†a¬†“Gather Windows” button, click on it
  • then you will see 2 Display Preference windows on your MacBook screen
  • now, remove the monitor-cable that you have just used to connect your MacBook to your monitor
  • then, reconnect your MacBook to your monitor using all cables you normally use to connect the two
  • if your monitor now wakes from sleep, you’re good
  • if it doesn’t, restart your monitor
  • it that doesn’t help, restart your Mac

normally your issue should be resolved by now…

if still the monitor stays showing a back screen, I’m sorry to inform you that your screen probably has a hardware problem… if so, get an authorized Mac-repair-centre to fix it, get the Apple Store support-crew to fix this…

that’s it !

enjoy ūüėČ

fixed : repair or replace broken 24″ Apple LED Display ?

Question :

Just a few hours ago, the 24″ Apple LED display that I have connected to my 13″ MacBook Pro (Late 2011) started smelling… the odor was giving me a headache as if something plastic or electrical was burning… now, my beloved Apple Display is not showing¬†anything on screen anymore : even though it’s¬†USB-ports, the MagSafe-power and the sound are still working, and my Mac still detects a connected external screen, the display stays black…

What can I do ?

 

Answer :

I’m sorry to bring you the bad news : your beloved Apple Display is a ‘total loss’… Even though this could probably be fixed by replacing the internal ‘motherboard’ of your monitor (99% chance some component on it burned, which is getting an increasingly common problem with these 8 year old monitors…), the fact that Apple does no longer supply any new components for these LED Displays makes that no official Apple repair station will do any repairs on it any longer, and even if you would be able to find a working second-hand replacement part, the replacement procedure is so delicate that it is not a do-it-yourself job… don’t go there.

So you want a replacement ?

Apple does no longer produce or sell any “Apple Display”-monitors. The only monitors available for sale on the Apple Store are LG-branded 4K and 5K monitors… these are said to be co-developed by Apple, but BEWARE¬†: these can only be connected to the most recent Macs that have Thunderbold3-over-USB3 !!!

For older Macs that have miniDisplayPort or Thunderbold (which is Thunderbold1-over-miniDisplayPort) you need something else…

If you just need a plain ‘extra screen’ of GraphicDesigner-quality, you could choose any monitor by Dell, Acer, LG, Samsung, etc. that gets good reviews by graphic designers and meets these specs :

  • IPS-type screen (which has a far better viewing-angle then the TN-type screens)
  • miniDisplayPort, DisplayPort or DVI input (not HDMI-only)
  • a black and/or minimal bezel around the screen
  • preferably as much or more pixels than your Apple Display (the 24″ Apple Displays had 1920×1200¬†and the¬†27″ Apple Displays had 2560×1440)
  • preferably an internal USB-hub (to connect an external USB-keyboard, USB-mouse or USB-scanner)

but for most of you, since you are still hanging on to your not-so-new MacBook, you will want an affordable replacement that will still be useful when you buy a new MacBook…

…then there is only one good option for you¬†at this current time¬†:

the BenQ BL2420PT monitor ; buy it at Amazon.com, Amazon.co.uk or Amazon.de

with a StarTech 4K@60Hz miniDisplayPort-to-DisplayPort1.2-cable ; buy it at Amazon.com, Amazon.co.uk or Amazon.de

BEWARE :¬†there is no displayPort-cable included with the BL2420PT monitor, so don’t forget to¬†add a 4K@60Hz capable miniDisplayPort1.2-cable

…okay, this is no way comparable to the sleek industrial design (the ‘box’) of your Apple Display… you won’t get MagSafe-power connection and an iSight webcam built-in, the screen is not high-gloss and it’s bezel is about .5cm thicker than the screen, the monitor speakers volume can’t be adjusted from your keyboard (you should do that on screen or use your Mac speakers) and you¬†won’t get the¬†‘one cable’ connection you’re used to…

…but, it’s non-intrusive black, the screen can be easily adjusted in height and can even tilt to portrait, it has the 27″ amount of pixels on a 24″ screen (admitted : even though that’s a PRO¬†for most, it might be a¬†CON for some), it has built-in speakers, it has special settings for CAD/CAM and AnimationDesign and it’s the highest value-for-money around…

…if you would mind that, you wouldn’t still be using such an old MacBook… right¬†ūüėČ

enjoy !

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fixed : print iOS note to a wireless non-AirPrint printer

Question :

I have some iCloud Notes on my iPhone and I would like to print them on my wireless printer (a Samsung CLP-365W wireless color laserprinter), but it’s not an AirPrint-supported printer…

…how do I do that ?

Answer :

First make sure your wireless printer is set-up for use with iOS (iPhone/iPad).

For instructions to do so with a Samsung CLP-365W, click here.

Then make sure you have the wireless printing app installed that works with your pinter, you will probably be able to find one in the iTunes App Store, either released by the printer manufacturer or a general one that is compatible with your printer.

For use with the Samsung CLP-365W, you will need the Samsung Mobile Print app.

Then follow these steps :

1- open “Notes” on your iPhone/ iPad

2- select the note you want to print

3- when the specific note is opened, double-tap on the screen and choose “Select All” from the popup, then select “Copy”

4- use the Menu-button to go back to the main screen and there, select the Mobile Print app, when it opens, select “Clipboard”

5- then select your wireless printer and click “Print”

…that’s it !

Enjoy !

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tip : which scanners are compatible with OSX 10.9 Mavericks ?

Question :

Which scanners will work with OSX 10.9 Mavericks ?

Answer :

Just like with previous versions of MacOSX, the built-in compatibility with older scanners is rather low…

…in the specs of OSX 10.9 Mavericks there isn’t any indication of extended scanner support, so it is expected that “wireless scanning” (over WiFi/AirPort) isn’t supported either, just as was the case (or should I say “problem”) in previous versions of MacOSX…

Apple hasn’t published a list of pre-installed scanner-drivers either, so there’s nothing official on this…

…there is however, a (very short) list of supported scanners pre-installed in OSX 10.9 Mavericks itself :

CanoScan 5600F             find it in the US, UK or Germany
CanoScan 9000F             find it in the US, UK or Germany
CanoScan LiDE 100         find it in the US or Germany
CanoScan LiDE 110         find it in the US, UK or Germany
CanoScan LiDE 200         find it in the US, UK or Germany
CanoScan LiDE 210         find it in the US, UK or Germany
CanoScan LiDE 700F       find it in the US, UK or Germany

This list can be found in :

/Library/Printers/Canon/IJScanner/Resources/CIJIcons

…strangely, there are no such icons installed for scanners from other brands like EPSON and HP… so support for those scanners is either not included (yet) or left up to the individual manufacturers…

NOTE #1 : in MacOSX 10.7 Lion, OSX 10.8 Mountain Lion and OSX 10.9 Mavericks scanner-compatibilty can be extended by installing the SANE-scannerdrivers, as outlined here.

NOTE #2 : if you are a professional and/or heavy user, you could also try using the SilverFast 8 scanner-suite, which adds support for these scanners to OSX 10.9 Mavericks (since even the cheapest version, SilverFast SE 8, will cost you ‚ā¨50, this only is a relevant solution for professional and/or heavy users…)

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fixed : setting up WiFi-printing for the Samsung CLP-365W

Question :

I just bought a Samsung CLP-365W color laser printer and I am very happy with it. Setting it up for use over USB and Ethernet was easy. But since it is a wireless network-printer, I would like to use is as such. Even with the enclosed “Wireless Network Quick Guide” I have still no success in setting it up after several tries…

Do you have any idea how to set the CLP-365W up for wireless networking from my Mac ?

Answer :

Yes !

…and you are completely right : all instructions provided by Samsung are incomplete…

…and the setup-process is not always smooth and hassle-free…

So… here’s how to do it :

1- download the Wireless Setting app for OSX from the Samsung website :

http://www.samsung.com/us/support/owners/product/CLP-365W/XAC#

on that page, go to “Manuals & Downloads”, then to “Software” and click on the “ZIP”-button of the Easy Wireless Setup (Software) for Mac OS

2- install the Wireless Setting app on your Mac (it’s a drag&drop-installation)

Note : since the app’s name is just very generically “Wireless Setting” and doesn’t include any reference to Samsung, I suggest you put it in a folder labelled “Samsung” (you might already have one, if so put it there) inside the Applications folder

3- now, first make sure there is no connection from your Mac to the CLP-365W, so pull out the ethernet-cable to disconnect from your network, choose “Turn Wi-Fi Off” from the AirPort-menu in the top Menu-bar of your Desktop (the pie-shaped radiation icon) and pull out the USB-cable that might connect your CLP-365W to your Mac

4- open the Wireless Setting app

5- click “Next >” in the window that opens

6- turn the printer on, and when the printer is ready, click “Next >”

7- select “Using a USB cable”, and click “Next >”

Note : even though there is an option named “Using a direct wireless connection”, that will NOT work‚Ķ too bad‚Ķ neither manually connecting to the “Portthru” WiFi-network, nor pressing the “WPS” button on the CLP-365W will help‚Ķ

8- connect the CLP-365W to your Mac using a USB-printer cable

9- now turn on AirPort/WiFi on your Mac, and make sure your Mac is connected to the AirPort/WiFi-network that you want the CLP-365W to connect to also (to do so go to the pie-shaped icon in the top-Menu bar of your desktop)

10- then click “Next >” and you will first see a screen indicating the search for a connection between the Mac and the CLP-365W, and after that a new screen called “Wireless Network Search”

Note : if this doesn’t work, disconnect all cables from the CLP-365W, and also take out the power cable for at least 30 seconds, then put the power cable back in and redo from step 3

11- the name of your wireless AirPort/WiFi-network will now appear in the list of SSIDs, select it and click “Next >” (if it is not listed, try clicking “Refresh”, if that doesn’t help, redo from step 3)

12- in the next screen type your AiPort/WiFi-password and click “Next >” (if you get an error, just retry)

13- in the next screen you can enable Wi-Fi Direct, which enables your iPhones, iPads and Android-devices to easily connect to your CLP-365W

the iOS app needed can be downloaded from the iTunes App Store :

https://itunes.apple.com/us/app/samsung-mobile-print/id429611283?mt=8

14- in the next screen click “Add printer” and the “Print & Scan” System Preferences panel will open ; in the “Add” window, select the one with the “Bonjour” indication (so NOT the “USB” one), adjust the “Name:” if you like and click “Add”

15- click “OK” in the pulldown window regarding additional settings, and your CLP-365W will now appear in your list of printers

Note : if you get an error that your System does not have the drivers needed installed, first do a “Repair Disk Permissions” of your OSX-partition in the “Disk Utilities”-app and make sure you have all updates of OSX installed and just try again… only if that doesn’t work you’ll need to reinstall the printer-driver

16- do not forget to close the Wireless Settings app by clicking “Finish” and disconnect your

‚Ķand that’s it !

you can now use your CLP-365W from your Mac wirelessly

Enjoy !

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fixed : 5V 4A car adapter for Samsung Optical SmartHub SE-208BW

Question :

I have a Samsung Optical SmartHub SE-208BW (all-in-one : WiFi-DVD player, media streamer,  WiFi-router and DVD+R burner), and since it is capable of streaming DVDs and HardDisk content to my iPhone/iPad using the Samsung SmartHub iOS-app, I thought it would be a great idea to use it in my car also.

However, if I power it using the USB-cable that comes with the SmartHub, it is limited to not act as a WiFi-device. So… I need a ‘dedicated’ car-adapter for it…

But… the power needed is 5V and 4A minimum… that’s a really rare combination… and Samsung does not sell any car adapters for the SmartHub, neither do they have any recommendation on a good solution…

What options do I have ?

Answer :

The¬†Samsung Optical SmartHub SE-208BW is a rather unique piece of equipment. Combined with an iPhone/iPad and the SmartHub-app, it is a really versatile solution …if you keep in mind that it still has some little flaws…

If you ask Samsung how to power the Samsung Optical SmartHub SE-208BW in your car, they will¬†recommend using a cigarette-lighter-to-220V-transformer…

…that’s a stupid ‘solution’, since transforming from 12V to 220V and back to 5V is both a complete waste of energy resources and it will drain your car battery…

So… after elaborate search and testing, I’ve found a ‘real’ car adapter solution for the SmartHub ; you should create a car-adapter yourself consisting of these three parts :

1- a USB to 5V DC Barrel H power cable like this one :

USB to 5V DC Barrel H power cable

2- a USB Y-connection cable (2x USB-male to 1x USB-female) like this one :

USB Y-connection able

3- a 5V 4.2A dual-USB car adapter ; at this moment, there is only one product like this that actually works :

5V 4.2A dual-USB car adapter

If you join these 3 parts together into, you’ll have exactly the car adapter you need for the Samsung Optical SmartHub SE-208BW.

Enjoy !

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