Question :
I have questions about Microsoft products that go beyond regular issues that are documented in the FAQ. Previously, I would contact the Microsoft telephone Helpdesk ( NL 020-5001500 ), but if you call that number nowadays, you just get a voice message telling you to go online since the Helpdesk is no longer supporting direct contact to callers…

But on the website mentioned, I am getting stuck in a loop… any progress I make sends me back to the same page were I can only typ a question, but there is no chat option given, even when specifically asking for “talk or chat to helpdesk”…
Even Google searches or searching anywhere else on the Microsoft website, doesn’t get me to a page with a chat option… Even the Microsoft-owned chatbots ChatGPT or BingChat AI can’t help me…

What can I do ?

Answer :
Microsoft’s telephone helpdesk used to be great… but the options for contacting Microsoft are a complete mess… unbelievable !
But there is a chat helpdesk, but finding and contacting it is very complex… here’s how to :

• Do this on a computer (it can be done on an iPhone, but the web chat interface is not really suited for that)
• Go to the Microsoft website using this link :
  https://support.microsoft.com/en-us/home/contact
•  in the search field typ “talk to agent” and (click “Done” and) click the blue “Get Help” button
• scroll down and click the blue “Contact Support” button
• on the next “Tell us a little more about your problem” page, select your product or service from the pop-up list (activate the list by clicking on the triangular arrow on the right of the selection box)
• when the second pop-up list appears, select your support category
• then click the blue “Confirm” button
• on the next page, click on “Chat with a support agent in your web browser”
• on the next page check if the email address shown corresponds to the one of the Microsoft account you are having problems with, if not typ the correct account email address first, the click the “Confirm” button
• now, wait for the live chat will start
  
  NOTE : 
• If you would prefer to chat in your local or native language, you need to tell this in the chat to the English speaking agent…
  (unfortunately, at the time of writing, the autoranslate service is not working and waiting queues for local language chats are extremely long, so chatting in English is about your only option…)
  
  That’s it !
  enjoy 😉