Question :

I’ve been using TeamViewer for quite some time now, and it is perfect to connect to someone else’s computer and look at their screen remotely.

Logging on to the other one’s computer never was a problem, until now…

Now, whenever I try to log onto my (so-called) “Partner’s computer”, I get an error saying “Please Enter Your Partner’s Password”, which actually is what I just did and I’m 100% sure it is the correct password… and every time I try again, I keep getting this same error…

How can I get beyond this error and just log on ?

Answer :

This seems to be an error in TeamViewer 8 (actually version 8.0.20942).

By-passing this error is simple (but very annoying) :

1- type (or select) the desired Partner ID in the entry box of the “Control Remote Computer”-chapter of the initial TeamViewer window and click the “Connect to partner”-button (just like you normally would)

2- in the “TeamViewer Authentication”-window that opens, type your partner’s password in the “Password”-entry box, but do NOT click the “Log on”-button yet ! (*)

3- now, first click on “Advanced” and let the window expand…

4- then, click the “Log on”-button… and your log on will go as smoothly as you’re used to…

That’s it ! enjoy 😉

(*) if you immediately click the “Log on”-button (as you usually would), this will give you the “Please Enter Your Partner’s Password”-error message…