Tag Archives: iPhone

fixed : fingerprint not recognised when installing apps on new 2019 iPad

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Question :

Every time I try to download a new app from the AppStore on my new 2019 iPad, I am asked to install using my fingerprint, but when I put my finger on it, my finger isn’t recognized…

What is wrong ?

 

Answer :

What do you mean by ‘it’ ?

Do you mean that your finger isn’t recognized when you press it on the fingerprint-icon on-screen ? If so, you aren’t the first person that happens to misunderstand Apple’s directions, which can be quite confusing : on the 2019 iPad your fingerprint can only be scanned by the actual click-able menu-button that is below the screen (on the front-facing side, beneath the display), so just put your finger on the menu-button and it will be recognized 😉

note : since 2019, only the ‘regular’ iPads have Touch ID and a ‘traditional’ menu-button below the screen, the 2018 iPad Pro and newer all have Face ID (so those have face-recognition instead of fingerprint-scanning)

If that wasn’t the problem, check these :

  • make sure your fingers aren’t wet or greasy ; wipe them with a dry towel and try again
  • make sure the menu-button isn’t wet or greasy ; wipe it with a dry towel and try again

If that wasn’t the problem either, do this to reset your fingerprints :

  • login to your iPad using your on-screen unlock code
  • goto Settings.app (Gear-icon/Sprocket-icon)
  • in the list on the left, click on “Touch ID & Passcode”
  • in the window that opens, typ your passcode (the one that you use to unlock your iPad’s screen)
  • then, at FINGERPRINTS, click on “Finger 1” and delete
  • then delete all other fingerprints (like “Finger 2” and “Finger 3”) if there are any
  • then click on “Add a Fingerprint” and follow the on-screen directions
  • this info from the Apple-website might come in handy if you think this isn’t working as intended : https://support.apple.com/en-us/HT201371
  • tip 1 : it is wise to replace all fingerprint namings like “Finger 1” and “Finger 2” to something that makes more sense like “Right Index Finger” to enable yourself to only redo one fingerprint if it turns out that one of your fingerprints isn’t recognized properly
  • tip 2 : the current version of iPadOS seems to have some problems recognizing fingerprints when holding the iPad in landscape-mode (so sideways, for instance when watching a full-screen video) ; this is probably due to the fact that the initial fingerprint-scans were all made while holding the iPad in portrait-mode ; so, as an extra, also include a fingerprint-scan of your right tumb while grabbing your fingers around the bottom-left side of your iPad (so a 90 degree clockwise rotated fingerprint-scan ; as if you were holding the iPad in landscape-mode)
  • then, back in the “Touch ID & Passcode”  make sure that both “iPad Unlock” and “iTunes & App Store” are switched ON (“Apple Pay” and “Password AutoFill” should be turned ON only if you intend to use them on a regular basis, else the should be turned OFF)
  • then exit Settings.app and go test if your fingerprints are being recognized (e.g. by getting a new app from the AppStore)

If that still doesn’t work, try setting up a fingerfrint-scan from a different finger and try again.

If you keep on having problems, go to your local AppleStore or the Apple-dealer where you bought the iPad (or else to an authorized Apple Repair Centre) and have your iPad checked for a hardware-failure of the menu-button.

That’s it 😉

enjoy !

fixed : iPhone 6s screen displays all red colours as pink

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Question :

While I was charging my iPhone 6s overnight, something weird has happened to the display : for some mysterious reason all red colors have turned pink overnight…

What can I do ?

 

Answer :

Since we cannot rule out that someone has pranked you, you should start out by checking your display settings – to do so in iOS 13, do this :

  • open the Settings.app
  • in the Settings window, click on Accessibility (so not Display & Brightness, but the one just below it)
  • in the Accessibility window, click on Display & Text Size
  • in the Display & Text size window, make sure Colour Filters is turned OFF
  • if the display color problem persists, this is not the way to solve it…

If that works, you’re good. If not… try a reset :

  • press both the round Menu-button (below the screen) and the ON/OFF-button (on the right side of the iPhone) to shut down your iPhone
  • keep both these buttons pressed continuously until the screen goes black
  • keep both these buttons pressed continuously until the white Apple-logo appears on screen
  • now release both buttons and wait for the iPhone to restart
  • if the display color problem persists now, it wasn’t a software problem…

If that works, you’re good. If not… it’s a hardware problem, so if this is your primary iPhone, go to your Apple Store or local Apple Repair Centre and have it fixed …or get yourself a new iPhone.

…if this is your secondary iPhone, you’re probably best of trying to repair it yourself (as the iPhone is getting more-and-more outdated every day, and an official AppleStore repair will cost you about €150…). To make sure you are ready to repair your iPhone yourself, watch some Youtube-video’s on this subject first :

https://www.youtube.com/results?search_query=iphone+6s+screen+replacement

If you think you are ready to replace your iPhone 6s display yourself, get yourself a new display with new LCD and touchscreen (and replacement tools), make sure you also get a cut-out film of glue-gel if that isn’t included, and follow the replacement manual that is available at iFixit :

https://www.ifixit.com/Guide/iPhone+6s+Screen+Replacement/62900

If you need replacement parts, here are a few suggestions from Amazon we’ve tested and work great :

Bokman Pre-assembled Display & Touch-screen for iPhone 6s – complete with tools [ buy it on Amazon UK ] [ buy it on Amazon DE ]

an alternative (similar but untested by us) from Amazon US :

Pre-assembled Display & Touch-screen for iPhone 6s – complete with tools [ buy it on Amazon US ]

and do not forget to order this too :

MMobile cut-out film of glue-gel for iPhone 6s – dual pack [ buy it on Amazon US ] [ buy it on Amazon UK ] [ buy it on Amazon DE ]

NOTE : on these pre-assembled displays, a new Home-button is included, but the new one doesn’t support fingerprint recognition, so if you want your iPhone to recognise you by your fingerprint (which is extremely convenient) you will need to swap the original Home-button back onto your iPhone (a fairly simple thing to do)

…and if your iPhone battery is getting old, you might want to replace that at the same time. to check the status of your iPhone battery, do this :

  • open the Settings.app
  • in the Settings window, click on Battery (just below Emergency SOS)
  • in the Battery window, click on Battery Health
  • if the Maximum Capacity listed there is 85% or lower, you should replace the battery (if not, it doesn’t need replacement)

If you need a replacement battery, here’s a suggestion from Amazon that we’ve tested and works great :

Icero Replacement Battery for iPhone 6s – higher capacity than the original [ buy it on Amazon UK ] [ buy it on Amazon DE ]

an alternative (similar but untested by us) from Amazon US :

iBestwin Replacement Battery for iPhone 6s – higher capacity than the original [ buy it on Amazon US ]

 

if you need to do a hardware repair : Good Luck & enjoy 😉

fixed : non-responsive AppleWatch when picking up phone call

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Question :

I have both an iPhone and an AppleWatch. The AppleWatch is very convenient as an iPhone-microphone&speaker when receiving a call in an unexpected situation (like riding a bike or driving a car). I used to be able to pick up an incoming phone call on my AppleWatch easily, but now my AppleWatch seems unresponsive…

What could be wrong ?

 

Answer :

If your AppleWatch does respond to your touches in all other situations and only seems unresponsive when trying to pick up te phone, make sure that :

just quickly tap once on the green microphone-button on your watch-screen !

if you touch the button repeatedly or if you tap and hold the button, your AppleWatch will not pick up the phone call… just tap once quickly !

…and your AppleWatch will turn into a handsfree microphone&speaker

That’s it 😉

fixed : delete apps in iOS13

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Question :

I’ve just upgraded my iPhone to iOS13, but I can’t figure out how to delete apps that I no longer need on my iPhone…

How do I do that ?

 

Answer :

To delete apps in iOS13, do this :

  • tap & hold the app’s icon until a popup menu appears
  • choose “rearrange apps”
  • now the X-signs will appear atop all app-icons, and all app-icons will start shaking (just like you were used to)
  • tap the X-sign atop the icon of the app that you want to delete
  • when the icon disappears, tap the “Done”-button top right

That’s it !

enjoy 😉

fixed : can’t connect new iPhone (iOS 12) to MacBook Air Late 2010

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Question :

I have a new iPhone 8 (running iOS 12) and I want to connect it to iTunes on my MacBook Air (Late 2010), but when I connect them using the Lightning-to-USB-cable I get an error message saying the software on my Mac should be updated.

I found that I had OSX 10.10 Yosemite installed, so I used the Mac AppStore-app to upgrade to macOS 10.13 High_Sierra. That went smoothly, so I also installed all available updates for my apps from the Mac AppStore. Then, I ran into a strange error : I can’t upgrade to the newest version of iMovie because my version of macOS doesn’t meet the minimal system requirements…

I also ran iTunes, but even now my iPhone 8 isn’t recognised when I connect it…

I found that for some reason macOS 10.13.4 is installed, and not 10.13.6, but still : Mac AppStore says “no updates available”…

Is my MacBook Air late2010 not meeting the minimal system requirements for macOS 10.13.6 for some reason ?

I looked up my MacBook Air late 2010 in MacTracker, and found that is should be able to run macOS 10.13.6 so why won’t it install ?

How can I fix this ?

 

Answer :

For reasons unknown, you need to upgrade your MacBook Air to macOS 10.13.5 manually using this download :

download macOS 10.13.5 upgrade

And only after macOS 10.13.5 is installed, you can manually upgrade to macOS 10.13.6 using this download (this is an incremental upgrade, not a combo upgrade) :

download macOS 10.13.6 upgrade

After macOS 10.13.6 is installed, you should be able to update to the latest versions of iMovie and iTunes via the Mac AppStore.

If iTunes won’t update, you need to (re)install it manually, using this download :

download iTunes

After installing the latest version of iTunes, connect your iPhone to your Mac using a Lighting-to-USB-cable. Now, an extra update will be downloaded, which will put an extra Devices-button in the iTunes and your iPhone will be recognised in iTunes.

That’s it !

enjoy 😉

fixed : Birthdays not showing in macOS Calendar.app

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Question :

I just did a clean install of macOS on my Mac and everything works fine. Except for one thing…

The birthdays of my contacts are not showing up in Calendar.app even though they were properly showing in Calendar.app on my previous version of macOS and they are still showing up properly in Calendar.app on my iPhone.

I’ve already tried unchecking and re-checking the checkmark at “Birthdays” in the list of available calendars (at “Other”), login out of iCloud and back in, restarting my Mac, adjusting some birthdays in Contacts.app, etc. Simply put : I’ve tried any solution I could think of…

How can I fix this ?

Answer :

The solution might be simple, but easily overlooked :

in Calendar.app on macOS, go to “View” in the menu-bar and when the pulldown-menu appears, put a checkmark at “Show All-Day Events”, then click “Refresh Calendars”.

Now check if that solves your problem. If it doesn’t, try this :

  • goto Calendar.app
  • select Calendar (in the top menu-bar)
  • select Preferences (from the pull-down menu)
  • select General (the left tab)
  • put a checkmark at “Show Birthdays calendar”
  • note : if you already had a checkmark at “Show Birthdays calendar”, do this also :
    • remove the checkmark
    • close the Calendar-app
    • restart your Mac
    • open the Calendar-app
    • put the checkmark back at “Show Birthdays calendar”

That’s it.

enjoy 😉

fixed : find specific info on a webpage that is already open on your iPhone

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Question :

I am looking for information on the internet, and now Google found some interesting websites for me. I can see most of the info I am searching for in the Google-preview of the website, but when I go to the website using the link Google provides, it opens a page with so much info that I can’t find what I’m looking for…

On my Mac, in Safari, I would typ the [CMD]+[F] key-combo and get a search field in the top right of the webpage where I can typ what I am looking for exactly, and it will highlight all occurrences of this search term on the webpage and guide me to them instantly…

But how can I do something similar on my iPhone ?

 

Answer :

Since you don’t have a keyboard with the option to press the [CMD]+[F] key-combo on your iPhone, Apple has come up with a slightly different solution for searching within a webpage :

  • in Safari, go to the webpage that should have the information you are searching for
  • when the webpage is open in Safari, tap on the bottom of the screen (about 1cm from the bottom)
  • when the top & bottom bars come up, click on the “Share”-button (the square with the arrow pointing upward)
  • in the menu that comes up, click on the “Find On Page”-button (looking glass icon)
  • in the search field that comes up, type your search term
  • then all occurrences of your search term will be highlighted and you can flip through them using the up & down arrows on the left (next to the search field)
  • when you want to go back to your regular website viewing, click on the “Done”-button

That’s it !

enjoy 😉