fixed : MS Auto Updater warning saying I need to upgrade eventhough I am already on the latest version

Question :
every time I restart my Mac, I get an error message from Microsoft saying that I can’t update, but I can’t find what’s wrong. When I click the link provided for more information, I get a page on the Microsoft website telling that support for MS Office 2019 for macOS has ended and that I should either updagrade to MS Office 365 or MS office 2021 for macOS… but as far as I know I am already running MS Office 2021 for macOS…

What is wrong ?

Answer :
Eventhough there is a very small chance that something completely different is going on, in the majority of cases, your problem will be that you are running the MS Office apps that you primarily use (e.g. Word, PowerPoint and Excel) in the 2021 version and some of the MS Office apps that you never use (e.g. Outlook, OneNote or OneDrive) are still on the 2019 version.

To solve this problem, do this :
– open the Finder
– go to [your Mac] > Library > Application Support > MAU2.0 > Microsoft Autoupdate
– doubleclick on Microsoft Autoupdate to run the MS Autoupdate.app
– click on the pulldown-button (top-right ; the downward-pointing triangular arrowhead)
– now the pulldown list of recent updates will fold out
– in the list, spot the apps that aregiving an error
– then click on the ‘Check for Updates’-button and wait for other updating errors to appear
– if the MS Office apps that you regularly use (e.g. Word, PowerPoint and/or Excel) are giving an update error saying you need to upgrade, your version of MS Office for macOS is outdated and you should buy the newest version or switch to an Office 365 (now called Microsoft 365) subscription
– if you only get updating errors for apps that you never use (e.g. Outlook), open a new Finder window
– then, goto [your Mac] > Applications
– then, type the name of the app you are looking for (e.g. Outlook) in the search field top right
– in the list of applications that appears, select the app you are looking for
– right-click on it’s name and choose Delete from the pulldown menu
– in the warning window that appears, typ your computer password (the password you use to startup & unlock your Mac) and click OK to allow the app to be deleted from you Mac

That’s it !

Enjoy πŸ˜‰

fixed : contact Microsoft Office Helpdesk

Question :
I have questions about Microsoft products that go beyond regular issues that are documented in the FAQ. Previously, I would contact the Microsoft telephone Helpdesk ( NL 020-5001500 ), but if you call that number nowadays, you just get a voice message telling you to go online since the Helpdesk is no longer supporting direct contact to callers…

But on the website mentioned, I am getting stuck in a loop… any progress I make sends me back to the same page were I can only typ a question, but there is no chat option given, even when specifically asking for β€œtalk or chat to helpdesk”…
Even Google searches or searching anywhere else on the Microsoft website, doesn’t get me to a page with a chat option… Even the Microsoft-owned chatbots ChatGPT or BingChat AI can’t help me…

What can I do ?

Answer :
Microsoft’s telephone helpdesk used to be great… but the options for contacting Microsoft are a complete mess… unbelievable !
But there is a chat helpdesk, but finding and contacting it is very complex… here’s how to :

  • Do this on a computer (it can be done on an iPhone, but the web chat interface is not really suited for that)
  • Go to the Microsoft website using this link :
    https://support.microsoft.com/en-us/home/contact
  • Β in the search field typ β€œtalk to agent” and (click β€œDone” and) click the blue β€œGet Help” button
  • scroll down and click the blue β€œContact Support” button
  • on the next “Tell us a little more about your problem” page, select your product or service from the pop-up list (activate the list by clicking on the triangular arrow on the right of the selection box)
  • when the second pop-up list appears, select your support category
  • then click the blue β€œConfirm” button
  • on the next page, click on β€œChat with a support agent in your web browser”
  • on the next page check if the email address shown corresponds to the one of the Microsoft account you are having problems with, if not typ the correct account email address first, the click the β€œConfirm” button
  • now, wait for the live chat will start

    NOTE :Β 
  • If you would prefer to chat in your local or native language, you need to tell this in the chat to the English speaking agent…
    (unfortunately, at the time of writing, the autoranslate service is not working and waiting queues for local language chats are extremely long, so chatting in English is about your only option…)

    That’s it !
    enjoy πŸ˜‰