fixed : Medisana Oximeter sync hangs at 8%

Question : I have a Medisana PM100BT Oximeter which works great, but since a week or so it hangs during sync ; the sync reaches 8% then nothing happens, the VitaDock+.app hangs and the sync fails.

I’ve looked on the Medisana-website, in their manuals, tried to contact them and searched the internet myself, but I can’t find the solution anywhere… how can I fix this ?

Answer :

The solution is simple if you know the cause : for some reason your Oximeter was switched into “real-time” mode, but it needs to be in “spot-check” mode for the VitaDock+.app syncing to work.

Here’s how to do this :

  • make sure your finger is out of the oximeter
  • now, long-press the green ON/OFF-button
  • when the MODE-screen appears, short-press the green ON/OFF-button to switch to another mode
  • make sure the triangular arrow is at “Spot-check” before proceeding
  • when “Spot-check” is set, long-press the ON/OFF-button to go back to the main screen
  • now, open the VitaDock+.app on your iPhone
  • then, put your finger in the oximeter and press the ON/OFF-button to start the measurement
  • if you have previously set up the oximeter in the VitaDock+.app, the oximeter will now sync
  • if no syncing happens in the VitaDock+.app, click on the Devices-button top-right, scroll down to HEALTH | PULSEOXIMETER, click on it and follow the on-screen directions for setting up the Bluetooth connection.

That’s it !
enjoy 😉

fixed : Medisana PM100 BT not connecting to VitaDock+.app

Question :

I just bought the Medisana PM100 Connect (PM100 with Bluetooth) oximeter to measure my blood oxygen saturation level (like the new AppleWatch), which can help to find if I am having a pneumonia (good to know in these COVID-19 Corona times).

IMPORTANT DISCLAIMER : even if an oximeter like this measures a 98% blood oxygen saturation level, you can still have Covid-19 Corona virus… it’s just that not having pneumonia makes you somewhat less contagious for others and makes having Covid-19 less problematic on yourself.

I especially bought the Bluetooth version to sync all measurements to my iPhone using the VitaDock+.app (and ultimately to the Apple Health.app). But when I open the VitaDock+.app and click on Devices (top-right), then on the next page scroll down to Health-PulseOximeter, then on the next page click Setup Device and switch the PM100 on, the Bluetooth scanner keeps scanning and finally reports not having found any new devices…

Multiple tries didn’t help… restarting the VitaDock+.app didn’t help… restarting my iPhone didn’t help… switching Bluetooth off and back on didn’t help…

Nothing seems to solve this, what can I do to fix this ?

 

Answer :

You will run into this problem if you have version 2.7.8 (or earlier) of VitaDock+.app and this is fixed in version 2.7.9 and newer.

Check which version of the VitaDock+.app you have by opening the app on your iPhone and clicking on the ‘circle with 3 lines’ icon top-right, at the bottom of the popup window the version number is listed.

So, the solution is very simple : just upgrade to the latest version of the app.

If you run into any problems trying to upgrade the VitaDock+.app just delete the app from your iPhone and reinstall it.

That’s it – enjoy 😉