fixed : MS Auto Updater warning saying I need to upgrade eventhough I am already on the latest version

Question :
every time I restart my Mac, I get an error message from Microsoft saying that I can’t update, but I can’t find what’s wrong. When I click the link provided for more information, I get a page on the Microsoft website telling that support for MS Office 2019 for macOS has ended and that I should either updagrade to MS Office 365 or MS office 2021 for macOS… but as far as I know I am already running MS Office 2021 for macOS…

What is wrong ?

Answer :
Eventhough there is a very small chance that something completely different is going on, in the majority of cases, your problem will be that you are running the MS Office apps that you primarily use (e.g. Word, PowerPoint and Excel) in the 2021 version and some of the MS Office apps that you never use (e.g. Outlook, OneNote or OneDrive) are still on the 2019 version.

To solve this problem, do this :
– open the Finder
– go to [your Mac] > Library > Application Support > MAU2.0 > Microsoft Autoupdate
– doubleclick on Microsoft Autoupdate to run the MS Autoupdate.app
– click on the pulldown-button (top-right ; the downward-pointing triangular arrowhead)
– now the pulldown list of recent updates will fold out
– in the list, spot the apps that aregiving an error
– then click on the ‘Check for Updates’-button and wait for other updating errors to appear
– if the MS Office apps that you regularly use (e.g. Word, PowerPoint and/or Excel) are giving an update error saying you need to upgrade, your version of MS Office for macOS is outdated and you should buy the newest version or switch to an Office 365 (now called Microsoft 365) subscription
– if you only get updating errors for apps that you never use (e.g. Outlook), open a new Finder window
– then, goto [your Mac] > Applications
– then, type the name of the app you are looking for (e.g. Outlook) in the search field top right
– in the list of applications that appears, select the app you are looking for
– right-click on it’s name and choose Delete from the pulldown menu
– in the warning window that appears, typ your computer password (the password you use to startup & unlock your Mac) and click OK to allow the app to be deleted from you Mac

That’s it !

Enjoy πŸ˜‰

fixed : contact Microsoft Office Helpdesk

Question :
I have questions about Microsoft products that go beyond regular issues that are documented in the FAQ. Previously, I would contact the Microsoft telephone Helpdesk ( NL 020-5001500 ), but if you call that number nowadays, you just get a voice message telling you to go online since the Helpdesk is no longer supporting direct contact to callers…

But on the website mentioned, I am getting stuck in a loop… any progress I make sends me back to the same page were I can only typ a question, but there is no chat option given, even when specifically asking for β€œtalk or chat to helpdesk”…
Even Google searches or searching anywhere else on the Microsoft website, doesn’t get me to a page with a chat option… Even the Microsoft-owned chatbots ChatGPT or BingChat AI can’t help me…

What can I do ?

Answer :
Microsoft’s telephone helpdesk used to be great… but the options for contacting Microsoft are a complete mess… unbelievable !
But there is a chat helpdesk, but finding and contacting it is very complex… here’s how to :

  • Do this on a computer (it can be done on an iPhone, but the web chat interface is not really suited for that)
  • Go to the Microsoft website using this link :
    https://support.microsoft.com/en-us/home/contact
  • Β in the search field typ β€œtalk to agent” and (click β€œDone” and) click the blue β€œGet Help” button
  • scroll down and click the blue β€œContact Support” button
  • on the next “Tell us a little more about your problem” page, select your product or service from the pop-up list (activate the list by clicking on the triangular arrow on the right of the selection box)
  • when the second pop-up list appears, select your support category
  • then click the blue β€œConfirm” button
  • on the next page, click on β€œChat with a support agent in your web browser”
  • on the next page check if the email address shown corresponds to the one of the Microsoft account you are having problems with, if not typ the correct account email address first, the click the β€œConfirm” button
  • now, wait for the live chat will start

    NOTE :Β 
  • If you would prefer to chat in your local or native language, you need to tell this in the chat to the English speaking agent…
    (unfortunately, at the time of writing, the autoranslate service is not working and waiting queues for local language chats are extremely long, so chatting in English is about your only option…)

    That’s it !
    enjoy πŸ˜‰

fixed : can’t find Word-document I recently saved

Question :

I have some Word-documents that I am working on and now I can’t find one of them any longer… I’ve searched on my Mac, but I can’t find the file I’m looking for… I was almost certain I had saved it, but I must have overwritten it or saved it under a different name or something since I can’t find it any longer… I’ve been on this for about an hour and I’m completely stressed out since I’m afraid the file is gone forever and I need to completely redo it…

Do you have any suggestion that might help ?


Answer :
This is not a definite solution for anyone who has as lost Word-document, but it’s an ultimate ‘stress saver’ (a.k.a. ‘life saver’) for anyone who is used to saving Word-documents on his/her Mac :

If you do a quick save of a document in MS Office nowadays — be it a Word .docx, a PowerPoint .pptx or an Excel .xlsx — Office defaults you to saving it on your OneDrive, even if you never use your OneDrive…

So, here’s how to check if your ‘lost’ Word-document was ‘accidentally’ saved to your OneDrive ( note : this solution is nearly identical for PowerPoint & Excel ) :

  • do not close MS Word if you have lost a Word-document ; the chances of still being able to recover the Word-document are extremely decreased if you close of re-open MS Word since that partially wipes the temporal memory…
  • with MS Word still open, go to “File” in the top menu bar
  • in the pulldown menu that appears, click on “Open Recent”
  • in the nested pulldown menu that appears, click on “More”
  • in the “Microsoft Word” titled window that appears, scroll down the list of recently opened and/or edited documents to find your ‘lost’ file
  • if you have any idea of the last date you have worked on the ‘lost’ file, quickly scroll down to that date
  • when you find the ‘lost’ file in this list, see that ‘OneDrive’ is listed as the saved location, then click on the file name and the document will open
    (if you can’t find it in this list, not all is lost, but you will have to search the ‘recovered files’ first ; this post will hopefully help you on that)
  • when the document is open on your screen, scroll through it to check if actually is the ‘lost’ file and the correct/recent version of it
  • if so, go to “File” in the top menu bar
  • in the pulldown menu that appears, click on “Save as” or “Save a Copy”
  • in the window that opens, make sure you select a location on your Mac to save the document to, then click “Save”
  • that’s it… you now have your ‘lost’ document back and saved to your Mac

enjoy πŸ˜‰

fixed : How to split up an existing table in a Word document

Question :
I have received a Word document from someone else and it has a large table in it that spreads over multiple pages. But the table consists of various chapters, so it would be more logical to split the table up into smaller tables. So one small table for each chapter. That would make the table’s content far easier to read and understand when reading it form paper after having it printed out.

Is there any way to split an existing table in a Word document ?

Answer :
Yes, there is… and it isn’t hard to do ; if it’s a large table spreading across multiple pages you might even want to split it both vertically and horizontally.

To split a table vertically (to divide it into an upper and a lower table) in Word 16 (from Office 365 and Office for Mac 2021 & 2019), do this :

  • open the document in Word
  • scroll down to the table you want to split
  • in the table, select the cell that should be the first (upper left) cell of the lower table after the split
  • then goto the top menu bar (the one that is fixed, not the one that is floating with the window) and select “Table” (in-between “Tools” and “Window”) and select “Split Table” from the pull-down menu that appears
  • now the table has been split vertically into an upper and a lower table

That’s it ! …and of course you can repeat this as many times as you like πŸ˜‰

To split a table horizontally (to divide it into a left and a right table) in Word 16 (from Office 365 and Office for Mac 2021 and 2019), do this :

  • open the document in Word
  • scroll down to the table you want to split
  • if the table spreads across the page from the left to the right page margin, you will need to make some separation space first, to do that do this :
  • > select the entire table and resize the width a little to the right, enough to have the space that you eventually need in-between the separated tables is on the right of the original table first (in short : squeeze the entire table a little)
  • then, make sure there is at least two empty lines (of no text) below the table (in short : put the cursor behind or directly under the table and hit the ENTER-key 2 times, to create 2 empty lines)
  • then, select all cells of the table that you want in the right table after the split ; they will turn blue
  • then, drag the upper left blue cell ; that part of the table will now start moving along with your cursor
  • drag your cursor below your table and release ; now you will have the split table that you would like on the right below the split table that you would like on the left
  • then, hover over the lower table with your cursor
  • when the drag-sign (little square with vertical and horizontal arrows inside) appears, select it and drag it
  • when the dashed outline of the lower table starts moving with your cursor, drag it to the right of the upper table and release if it’s in place
  • if it’s hard to get both tables aligned, you can use the zoom-slider in the bottom-right corner to zoom in and/or you can temporarily switch on page grid lines (not table grid lines) ; to switch on (and off) page grid lines, do this :
  • > in the top bar of the Word document window, select “Layout” so a blue line will appear under it, then in the icons bar click on “Align” (in-between “Selection Pane” and “Group”) and select “View Gridlines” from the pulldown menu

    That’s it !
    enjoy πŸ˜‰

fixed : where is the Show Thumbnails option in Microsoft Word for Mac ?

Question :

I am loosing track of what I’m doing in the multi-page Word document that I’m working on. It’s over 20 pages and I am referring to info I have written on various previous pages, so I keep scrolling back and forth to find the exact pieces of text I have previously written…

It would be great to have a Show Thumbnails option like I have in Pages, Preview and Acrobat Reader, but I can’t find anything similar in Word.

Is it possible to have something similar in Word ?

 

Answer :

Yes, there is a Show Thumbnails option in Word ( Word 365 / Word 16 for Mac ). It’s just that Microsoft didn’t name it Show Thumbnails and put it somewhere deep inside the menu-structure where you won’t find it if you don’t know that Microsoft calls it Navigation Pane… here’s how to activate it :

  • open Word.app
  • don’t go to the top-of-screen Word application menu bar
  • go to the menu bar of the Word Document window
  • click on the View tab
  • then put a checkmark at “Navigation Pane”

…that’s it !

enjoy πŸ˜‰

fix : send iOS Pages document as Word document from iPad

Question :

I have MS Office running on my Mac, but it’s not Office 365, so on my iPad I can’t unlock all editing features of Word, PowerPoint and Excel for iOS …so I only have the option to open, view and read Word documents, PowerPoint presentations and Excel sheets.

At this moment, I only have my iPad available and not my Mac. Is there any way to quickly do a little editing on a Word document on my iPad, even though I don’t have Office 365 ?

 

Answer :

There are several options to do so. You could use Google Docs or Office 700 (an OpenOffice version for iOS), but you probably have Apple Pages already installed on your iPad, so that is most likely the quickest solution :

  • open Pages.app on your iPad
  • under “Locations” find the Word document you want to edit
  • you will see that the Word document is opened as if it were a Pages document
  • now edit it as you wish
  • when finished, click on the button top-right (the button that looks like a circle with three dots in it)
  • in the menu that appears on the right, click on “Export”
  • in the pulldown menu that appears, click on “Word”
  • in the popup window, click on “Save to Files”
  • in the next window, select a location to save the Word document, then click “Save”

That’s it !

enjoy πŸ˜‰