Tag Archives: reboot

fixed : trackpad moving but not clicking after sleep mode

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Question :
I have a MacBook Air M4 and it works great. But there’s a problem that I’m encountering that I’ve never seen before on any of my Macs : when my MacBook wakes from sleep mode, I can move the cursor without any problems, but clicking the trackpad to do a ‘mouse click’ to activate anything on screen doesn’t work… the only solution I’ve found until now is to reboot my MacBook using the power button, but that is a very annoying solution…

Is my MacBook’s trackpad broken ? Or is this a software problem that I can fix myself ?

Answer :
There is a small chance you have run into a hardware failure (meaning your MacBook’s trackpad is broken), but it’s far more logical that the problem you are encountering is a software problem :
Did you recently use a wireless Magic Mouse with your MacBook maybe ?
If so, just make sure you have your Magic Mouse turned OFF when you’re not using it.
That’s it !

Even if your Magic Mouse is in another room and/or in a bag, it can interfere with your MacBook’s trackpad, especially after waking from sleep your MacBook can automatically connect to the Magic Mouse and if anything is pressing on it, your MacBook will think that you are already clicking the mouse button and therefore it will not register any clicking of the mousepad…
If you manually switch OFF your Magic Mouse if you’re done using it (so before you put it in your laptop case), your problem will be fixed.

The above could also occur if you use another type or brand of bluetooth mouse (or external trackpad, controller or joystick) with your MacBook.

If you have never used a bluetooth mouse or controller with your MacBook and you still encounter this problem, it will usually be fixed by resetting the PRAM (and NVRAM) :
– shut down your MacBook
– restart your MacBook using the power button
– then, immediately (during the first stage of reboot) press and hold this key-combo :
[CMD]+[ALT]+[P]+[R]
– keep holding the key-combo when your MacBook restarts
– release the key-combo when you hear the macOS startup chime (sound) for the second time and wait for your MacBook to start up

That’s it !

enjoy πŸ˜‰

fixed : MS Auto Updater warning saying I need to upgrade eventhough I am already on the latest version

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Question :
every time I restart my Mac, I get an error message from Microsoft saying that I can’t update, but I can’t find what’s wrong. When I click the link provided for more information, I get a page on the Microsoft website telling that support for MS Office 2019 for macOS has ended and that I should either updagrade to MS Office 365 or MS office 2021 for macOS… but as far as I know I am already running MS Office 2021 for macOS…

What is wrong ?

Answer :
Eventhough there is a very small chance that something completely different is going on, in the majority of cases, your problem will be that you are running the MS Office apps that you primarily use (e.g. Word, PowerPoint and Excel) in the 2021 version and some of the MS Office apps that you never use (e.g. Outlook, OneNote or OneDrive) are still on the 2019 version.

To solve this problem, do this :
– open the Finder
– go to [your Mac] > Library > Application Support > MAU2.0 > Microsoft Autoupdate
– doubleclick on Microsoft Autoupdate to run the MS Autoupdate.app
– click on the pulldown-button (top-right ; the downward-pointing triangular arrowhead)
– now the pulldown list of recent updates will fold out
– in the list, spot the apps that aregiving an error
– then click on the ‘Check for Updates’-button and wait for other updating errors to appear
– if the MS Office apps that you regularly use (e.g. Word, PowerPoint and/or Excel) are giving an update error saying you need to upgrade, your version of MS Office for macOS is outdated and you should buy the newest version or switch to an Office 365 (now called Microsoft 365) subscription
– if you only get updating errors for apps that you never use (e.g. Outlook), open a new Finder window
– then, goto [your Mac] > Applications
– then, type the name of the app you are looking for (e.g. Outlook) in the search field top right
– in the list of applications that appears, select the app you are looking for
– right-click on it’s name and choose Delete from the pulldown menu
– in the warning window that appears, typ your computer password (the password you use to startup & unlock your Mac) and click OK to allow the app to be deleted from you Mac

That’s it !

Enjoy πŸ˜‰

fixed : screen and Touch Bar stay black when starting up MacBook Pro

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Question :
I was trying to start up my MacBook Pro this morning but when I did, nothing appeared on screen… the screen stayed black… even the Touch Bar above the keyboard stayed black… I think I could hear a distant startup chime sound, but that was all… no indication of any response to my start-up attempts…
I thought that the battery might be empty, so I plugged in the USB-C power cable (which unfortunately does not turn on any light that indicates it’s charging), but the result of my start-up attempts stayed the same : black screen, black Touch Bar and only a dim, distant start-up chime…
Is this some kind of hardware failure (broken screen) ? Or is this a software problem that I can fix myself ?

What can I do ?

Answer :
This is a software problem.
You can fix this by doing the following :
– simultaniously press this key combo on your MacBook Pro’s keyboard :
[CTRL] + [CMD] + [ON/OFF] for at least 5 seconds, then release

[CTRL] = the ‘Control’ key
[CMD] = the ‘Command’ key, the key with the stylized 4-leaf-clover, previously known as ‘Apple’ key
[ON/OFF] = the ‘Touch ID’ key on the far right of the Touch Bar that is used for starting up, shutting down, and Touch ID

…and now, your MacBook Pro should start-up as usual, starting with a white Apple logo appearing on your black screen…
if it still doesn’t work, use this slightly longer procedure :
– press the [ON/OFF] key for at least 10 seconds to shut down your MacBook Pro
– then press the [CTRL] + [CMD] + [ON/OFF] key combo for at least 5 seconds to start-up

…That’s it !
enjoy πŸ˜‰




fixed : Xiaomi Mi Band Pulse seems bricked or broken

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Question :

As I was fiddling with connecting to a bluetooth speaker, the connection to my Xiaomi Mi Band Pulse suddenly vanished. Even though my iPhone can still see the Mi Band, but it says “Can’t connect to band” and on manual retry connection cannot be established due to a time-out error. In Bluetooth Preferences the Mi Band is visible, but not connected, and on manual retry I also get no connection due to a time-out error.

Is my Mi Band bricked or broken ? If not, what is the right way to reconnect my Mi BandΒ to my iPhoneΒ ?

 

Answer :

You are probably in luck as even when your Mi Band seems bricked or broken, is most of the time just hangs and can be fixed doing a reset.

The reset & reconnect procedure in short :

  • switch-off Bluetooth
  • reset the Mi Band
  • reboot your iPhone
  • switch-on Bluetooth
  • reconnect via Bluetooth

That probably isn’t enough info, so here’s a step-by-step walk-through :

  • on your iPhone, swipe-up from the bottom of the screen to get the ‘underwater’ Settings pull-upΒ panel
  • click on the Bluetooth-icon in a white circle, which will then turn grey, indicating Bluetooth is OFF
  • now take the sensor-pod of theΒ Mi Band Pulse out of the bracelet and put it in the refrigerator (yes, the one in your kitchen, but not in the freezer)
  • leave it there forΒ at least one hour (officially thatΒ should beΒ at least 4 hours, but experience shows thatΒ only one hour will also do most of the time…)
  • first, do a reboot of your iPhone by pressing the MENU- and ON/OFF-buttons at the same time until the screen goes black and a white Apple-logo is displayed [ NOTE :Β for some iPhones the reboot procedure (a.k.a. “hard reset”) is slightly differentΒ ;Β more info can be found here ]
  • when the iPhone comes back up, type your access code to unlock your iPhone
  • then swipe-up from the bottom of the screen, and in the pull-up SettingsΒ panel, click on the Bluetooth-icon in a grey circle, which will then turen white, indicating Bluetooth is ON
  • and open the MiFit-app on your iPhone
  • then, takeΒ the Mi Band sensor-podΒ out of the fridge andΒ plug it in the Mi Band-charger cable and put the USB-end into a USB power adapter (a powered USB-port will also do most of the time)
  • now be quick : only during the blinking of a LED on the Mi Band sensor-pod you have the opportunity to reconnect !
  • while the LED blinks, inΒ the Mi Fit-app, in the Status view, click on reconnect to re-establish the Bluetooth-connection between Mi Band and iPhone
  • if all orange-collored texts are gone from the Mi Fit-app, you have successfully reconnected, if not : just unplug & replug the Mi Band sensor-pod, try again and make sure you act quickly
  • everything should now work properly ; enjoy !

If you can’t get it to work using the above procedure, just try again. And if that still doesn’t help after several tries, try these versions of the procedure, in this order :

  1. try again, without putting the Mi Band sensor-pod in the refrigerator
  2. try again, exactly as described (so including the refrigerator procedure)
  3. try again, now keeping the Mi Band sensor-pod in the fridge for at least 4 hours
  4. try again, now keeping the Mi Band sensor-pod in the fridge overnight
  5. try again, but start with deleting the MiFit-app from your iPhone, and reinstall it after reboot
  6. try again, exactly as described

You probably have things up and running by then, but if you’ve done all this and it still doesn’t work, your Mi Band sensor-pod is probably broken and you should contact your reseller for a replacement…

Good Luck & enjoy !

 

Note/update : there seems to be a German language unofficial manual for the similar Mi Band (so not the Mi Band S1 Pulse), that you can get here :

Xiaomi Mi BandΒ –Β Anleitung, Tipps & Tricks – das inoffizielle Handbuch

AΒ preview excerpt of this book (which might give you some answers also) can be found here :

Google Books preview – Xiaomi Mi Band – Anleitung, Tipps & Tricks – das inoffizielle Handbuch

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