fixed : new hi-res icon for Scanmarker.app

Question :

I have recently bought an Scanmarker Air scanner-pen. Seems like a great device. I’ve also installed the macOS-app. Strange thing is that the app’s icon is very pixelated.

How can I change that ?

 

Answer :

Scanmarker has released new colorful versions of the Scanmarker Air pen that can be bought here. It’s a great device for :

  • reading out written text from a book (very handy for anyone having dyslexia)
  • translating text on-the-fly
  • scanning text (or just portions of text) from textbooks

The official icon of the current Scanmarker app for macOS is still a 32x32pixels icon, which is a very old that shouldn’t be used in macOS (where 1024x1024pixels icons are standard).

Simplest way to fix this is to download an appropriate icon of higher resolution and paste that onto the app. Here’s how to :

  • either download my custom made 1024×1024 icon here :
  • or download the original icon here (still fuzzy since it is a 300x300pixels icon enlarged to OSX-native 152x152pixels) :  Scanmarker Android app icon
  • or download the icon of the iOS app here : ScanmarkerAir iOS icon
  • or download the diap desktop icon here :ScanmarkerAir OSX icon
  • after downloading your preferred icon, do this :
  • select the Scanmarker app in your Applications folder
  • press [CMD]+[I] to open the “Info” popup menu
  • then click on the icon (top left) and a blue outline will open around it
  • then open the file (with the icon as a picture) you’ve just downloaded in Preview
  • in Preview press [CMD]+[A] to select the entire image
  • then return to the Info-popup window, and press [CMD]+[V] to paste the new icon
  • now your Scanmarker app has a better looking icon
  • to make sure it also shows on the Desktop, delete the old Scanmarker alias from the Dock, then open the Scanmarker app again and right-click on it’s icon in the Dock and select “Keep in Dock” from the popup menu

That’s it !

enjoy 😉

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fixed : Logitech Craft keyboard not recognized during macOS 10.14 Mojave startup

Question :

I have bought this great Logitech Craft keyboard and it works perfectly. I love it. With it’s backlit keys, it’s programmable crown-dial, it’s USB-C charging, it’s multiple device-switching and it’s very responsive keyboard keys, it’s a joy to work with and a very interesting alternative for Apple’s own Extended Magic Keyboard at roughly the same price point if you shop around.

The only problem is : when I start up (or restart) my Mac, the keyboard isn’t recognized so I can’t type my password to unlock my Mac…

When using the Carft keyboard with my MacBook Pro that isn’t a huge problem, since I can just open the MacBook Pro and use the built-in keyboard to bypass this, but with my new Mac mini… I’m stuck…

The only option I could come up with is to keep an old USB-keyboard connected to my Mac mini and just use it for loggin in only… but that’s not a very tempting solution…

Isn’t there any alternative solution ?

 

Answer :

Yes, there is… there are actually 3 alternative solutions (option 3 is the most versatile in my opinion) :

  1. use your Apple Watch to login on macOS Mojave (of course, this won’t work if you don’t wear an Apple Watch…)
  2. use the on-screen keyboard during login (the so called Accessibility Keyboard that you can use when only your mouse or touchpad is recognized)
  3. use Logitech’s Unifying Receiver (the 2.4GHz RF-connection USB-plug that came with your Craft keyboard)

1. To enable your Apple Watch to unlock macOS Mojave, do this :

  • go to Settings.app
  • click on “Security & Privacy”
  • in the window that opens, click on the “General”-tab
  • put a check mark at  “Allow your Apple Watch to unlock your Mac”
  • then use the “<“-button to go back to the main Settings screen
  • then exit Settings.app (by clicking on the red dot top left)
  • now, you’ll only need to make sure you wear your Apple Watch and have it unlocked before you try to login on your Mac… (this seems trivial, but turns out to be complicated from time to time…)

2. To enable the on-screen keyboard during login, do this :

  • go to Settings.app
  • click on “Users & Groups”
  • in the window that opens, click on “Login Options”
  • then, click on the “Accessibility Options”-button
  • in the window that opens, put a check mark at “Accessibility Keyboard” and click the “Apply”-button
  • then use the “<“-button to go back to the main Settings screen
  • then exit Settings.app (by clicking on the red dot top left)

3. To setup the connection with your Craft keyboard using the “Unifying Adapter”, do this :

  • find the Unifying Receiver (the USB-plug) that came with your Craft keyboard… it might still be in the original box… if you can’t find it, you can get a new one here or at Logitech (Logitech charges $15 or €13 plus shipping for it)
  • plug the Unifying Receiver in one of the USB-ports on your Mac (or in a USB-port of a USB-hub that is connected to your Mac)
  • go to Settings.app
  • click on “Bluetooth”
  • in the “Devices”-list click on the Craft keyboard, the non the X-marked dot that appears on the right side of it (to un-pair the Craft keyboard from your Mac)
  • then go to https://support.logitech.com/en_us/downloads and download the latest version of the Logitech Options software
  • install the Logitech Options software on your Mac
  • then, go to Logitech Options.app and follow the directions to pair your Craft keyboard to your Unifying Receiver
  • note that in macOS 10.14 Mojave you will need to also allow Logitech Options.app in the Privacy settings, to do so do this :
    • go to Settings.app
    • click on “Security & Privacy”
    • in the window that opens, click on the “Privacy”-tab
    • then, click on “Accessibility” in the list on the left
    • then, put a check mark at “Logitech Options Deamon” on the right
    • then use the “<“-button to go back to the main Settings screen
    • then exit Settings.app (by clicking on the red dot top left)

That’s it !

enjoy 😉

fixed : spinning beachball on extremely slow MacBook Pro from 2012

Question :

I have a MacBook Pro from 2012 (maybe 2011) and it has gotten slower and slower each year, and now it’s even so slow that I constantly shows a spinning rainbow-ball and apps keep bouncing in the Dock : everything from opening apps to opening files takes forever… the response time to what I type on the keyboard is extremely slow… even though I am sure I haven’t even used 50% of my hard disk space…

What can I do to resolve this ?

 

Answer :

If you have a MacBook Pro ‘late 2011’ or ‘mid 2012’, and you have never upgraded the RAM, your MacBook may only have 4GB of RAM. Compared to current standards, that’s very little… especially if you are running macOS 10.13 High_Sierra or newer (macOS 10.14 Mojave will not run on the ‘late 2011’ model, only on the ‘mid 2012’ model).

There are various possible causes for your Mac running slow, to name a few :

  1. your hard drive is too full (not in your case as you stated, but still worth mentioning)
  2. you have too many processes running at once, so you’re short on RAM
  3. over time some things have gotten messed up on your Mac

So, start tackling these potential problems one-by-one :

  1. check your free hard drive space and free it up if needed :
    • go to the Apple-icon (top-left in the main menu bar)
    • from the pulldown-menu choose About This Mac
    • in the window that opens, click on the Storage tab
    • an info bar shows up :
      • if you have more than 25% of space available, you’re okay
      • if you have less than 10% of space available, you should free up space as soon as possible
    • to free up space on your hard disk, you can :
      • move files you do not use regularly to an external drive
      • delete apps you never use (apps from the Mac App Store you can delete, since you can re-download them if you need them in the near future ; other apps you should backup to an external drive if you want to be sure you will be able to re-install them in the future)
      • click on the Manage-button in the window you were in (About this Mac -> Storage) and follow the suggestions to free up space on your internal hard disk
  2. check your available RAM and shut down background processes :
    • go to the Apple-icon (top-left in the main menu-bar)
    • from the pulldown-menu choose About This Mac
    • in the window that opens, click on the Memory tab
    • if you only have 4GB of RAM, it would be a good idea to upgrade your RAM (but if you do not use your MacBook intensively or intent to buy a new one within about a year, it’s not a very cost efficient solution, so you can choose not to)
    • if you want to upgrade your RAM, you could ask your local Apple-dealer to do so for you, or you could do it yourself if you are a little tech savvy and have the right tools :
      • for a Late 2011 MacBook Pro you need PC-10600 (1333 MHz) DDR3 SO-DIMM, either 2x4GB or 2x8GB
      • for a Mid 2012 MacBook Pro you need PC3-12800 (1600MHz) DDR3 SO-DIMM, either 2x4GB or 2x8GB
    • whether you upgrade your RAM or not, you should also open the Activity Monitor app (that is in the Utilities folder within the Applications folder)
    • in the window that opens, you can see which apps and background processes take up the available RAM capacity
    • if you encounter any app in top-10 of the list that is either running slow or that you don’t need, you can Force Quit the app by selecting it from the list and then clicking on the 8-sided-X-marked-button top-left ( NOTE : only do this with apps you know, do not do this to processes from the list that you do not recognize, or of which you do not exactly know of what they do… it’s far safer to keep one process too much running than one process too little ! )
    • then, go to the Apple-icon (top-left in the main menu-bar)
    • from the pulldown-menu choose System Preferences
    • in the window that opens, click on Users&Groups
    • in the window that opens, click on the current user in the list on the left
    • then click the Login Items tab
    • there, make sure to only leave iTunesHelper there, so delete all other background-apps listed by selecting them from the list and clicking on the Minus-button bottom-middle ( NOTE : background-apps that are known to slow down your Mac extremely if you have little RAM are SpotifyHelper and Dropbox (DropboxHelper), so make sure you delete both of them if you are not planning on using Spotify or Dropbox regularly )
    • then restart your MacBook Pro ( go to the Apple-icon top-left and select Restart from the pulldown-menu )
    • after the restart, check to see if the background-app you had just deleted are really gone from the Login Items list, if they haven’t, delete them again, restart & check again
  3. if your Mac is still slow after doing all of the above, reset the PRAM/NVRAM/SMC by doing the following :
    • disconnect all cables from your MacBook Pro ( also disconnect from all USB-devices )
    • restart your MacBook Pro ( go to the Apple-icon top-left and select Restart from the pulldown-menu ) to ‘zap the PRAM’ :
    • when the screen goes black, immediately press this key-combo on your keyboard : [P] + [R] + [ALT] + [CMD] and hold all of them until you hear the second startup chime (sound), then release
    • then also ‘reset the SMC (Software Management Controller)’ :
    • make sure your MacBook Pro’s power adapter is disconnected
    • restart your MacBook Pro ( go to the Apple-icon top-left and select Restart from the pulldown-menu )
    • when the screen goes black, immediately press this key-combo on your keyboard : [SHIFT-left] + [ALT-left] + [CMD-left] and press the [POWER]-button at the same time for 10 seconds or more, then release
    • then press the [POWER]-button again to start-up your MacBook Pro

That should do it !

enjoy 😉

fixed : internet on wireless but not on LAN according to AirPort Utility

Question :

Lately I have had a bad and unstable internet connection. I have a Mac and it has been working fine for years. My internet provider is Vodafone-Ziggo.

I tried to find out what was wrong using the AirPortUtility.app on my Mac, and I found something strange : when selecting my wireless WiFi-network, my internet connection is presumed working, but when selecting my wired LAN-network, I get an error message saying there is no internet connection.

If it would have been the other way around, I could think of an explanation… but having wireless internet connection from my router and not LAN-internet just doesn’t make sense…

I’ve tried numerous resets of the Ziggo-modem, of my TimeCapsule and of my Mac. Nothing helps.

Do you have any suggestions on fixing this ?

 

Answer :

Even though you’ve tried most of the available options already, there is one other thing I would suggest to try :

  • make sure the UTP/Ethernet/LAN-cable is correctly connected into both your Mac and the ‘local network device’ (be it a TimeCapsule, a router, a modem, a network-switch or a wall-socket)
  • then, on your Mac : click on the Apple-icon (top-left on your Mac’s desktop screen)
  • in the pulldown menu, click on “System Preferences”
  • in the window that opens (“System Preferences”), click on “Network”
  • in the window that opens (“Network”), click on “Ethernet” in the list on the left
  • in the info that appears on the right, check if it says “Status : Connected”
  • if it doesn’t, your UTP/Ethernet/LAN-cable isn’t connected properly, so check all network-cables again until it says “Status : Connected”
  • then, click the Advanced-button
  • in the window that opens, click on the DNS-tab
  • in the info that opens, at “DNS Servers:” make sure that you have at least included one of the following DNS Servers : 8.8.8.8 (Google), 8.8.4.4 (Google), 208.67.222.222 (OpenDNS) and/or 208.67.220.220 (OpenDNS)
  • if none of those DNS Servers are listed yet, add them by clicking on the +/Plus-button bottom-left
  • then click on the Proxies-tab (of the elongated TCP/IP-button)
  • in the info that opens, make sure to remove the check-mark at both “Web Proxy (HTTP)” and “Secure Web Proxy (HTTPS)”
  • in case both were already switched OFF, I would suggest to switch both of them to ON
  • then leave the rest as is, and click on the OK-button
  • in the previous window that appears, click the “Apply”
  • now check the AirPortUtility.app again, and you should see that the internet connection is back up for both the wireless and wired/LAN connection
  • also check by opening Safari (or another internet browser) and refresh the page by clicking on the circular arrow in the address bar

That’s it !

enjoy 😉

fixed : new iPhone photos not showing up in macOS Photos.app

Question :

I am trying to get my photos from my iPhone onto my Mac. But after connecting my iPhone using USB the Photos.app does start up in macOS, but the newest photos I’ve made with my iPhone never show up my Mac.

Disconnecting and reconnecting my iPhone doesn’t help. Restarting the iPhone doesn’t resolve this problem, neither does restarting my Mac.

What can I do to solve this ?

 

Answer :

Even though you are encountering a very annoying problem, it’s rather easy to solve :

  • disconnect your iPhone (or iPad) from your Mac
  • open the Photos.app in iOS (on your iPhone/iPad)
  • click on the Photos-button (bottom-left ; the icon consisting of a double rectangle with the text ‘Photos’ below it)
  • select one photo one of the newest photos
  • then click on the Share-button (bottom-left ; the icon consisting of a square with an arrow pointing upward)
  • select all photos that are not showing up on you Mac, by swiping the photos to the left and right and tapping the bottom-right circle of each individual missing photo (the circle will turn into a blue checkmark)
  • then swipe in the row of app-icons to the Shared Albums icon and click it
  • wait while the clock says ‘Preparing’
  • then click Cancel (top-left)
  • now connect your iPhone (or iPad) to your Mac
  • open the Photos.app in macOS (on your Mac)
  • unlock your iPhone (or iPad) using your fingerprint/face-scan/screen-unlock-code
  • then, on your Mac, in Photos.app goto the left side bar and at Devices, click on your iPhone/iPad
  • then wait for the photos to appear as New Items
  • and click on the Import All New Items button top-right (or select only the photos you want to import and click on the Import Selected button)

That’s it !

enjoy 😉