fixed : Synology and WD MyCloud NAS connection problems on my TP-Link Deco network

Posted on 13-12-2024 by MacManus.nl

Question :
I have a local WiFi and Ethernet/UTP network that has a TP-Link Deco X60 acting as the DCHP router. In that network I have a Synology DS 218 NAS and a WD MyCloud Home. All this used to work great, but even though I can see both both the Synology and the MyCloud under the Network chapter in the Finder of macOS, both have severe connection problems. Sometimes it is possibel to get connection for a few minutes, but most of the time both the synology and the MyCloud are unreachable. Even using the SynologyAssistant.app the Synology NAS can’t be found. On the other hand, the lights on the Synology and the MyCloud are burning, the Ethernet/UTP-cables are plugged in correctly…
On the other hand, my Apple AirPort Time Capsule is connectable without problems.

What can I do to make my NAS available in my network ?

Answer :
Eventhough there can hardware problems that cause this, it is usually a software problem.
Since you have a TP-Link Deco router, it is possibly a bug introduced in a new version of the firmware. Do this to fix it :

make sure all your network devices that you want to cable connect are connected to your network with a Ethernet/UTP cable
first, go to your main TP-Link Deco router
disconnect the power from the main Deco router
then make sure that the Ethernet/UTP cable from port 2 is directly plugged into your internet modem, and the Ethernet/UTP cable from port 1 is connected to the Ethernet/UTP-switch that all other Ethernet-devices are connected to
then plug the power cable back into your main Deco router and wait until it’s light turns green
then, on your Mac, open a new Finder window and click on “Network” in the menu list on the left
then, in the window that opens, click on your Synology NAS’ name, and you’ll see “connecting…” that will turn into “connected as:…” and you will see the folders that are on your NAS
this means that your Synology NAS is now available in your network
to check this, open the Synology Assistant app and click “Search”
when your NAS appears in the list, select it and click “Connect”
then the web-based interface opens in your browser login using the you NAS account name and password
when the web interface shows the vritual desktop – your done 😉
to check your WD MyCloud, open the finder once again and click “Network” once again
now, click on “MyCloud” and wait for macOS to connect
the Finder will then show all files that are on the WD MyCloud
That’s it !

enjoy 😉

fixed : Synology NAS no longer accessible because Secure SignIn app was offloaded from iPhone

Posted on 12-12-2024 by MacManus.nl

Question :
I want to access my Synology DS218 NAS because I got an eMail from Synology that there is a new system update available, but when trying to login I need the Synology Secure SignIn app on my iPhone. But I haven’t used the app for a while, and now it turns out it has been offloaded by iOS. I’ve re-installed the app, but now my entire account has been erased and syncronisation with my NAS is no longer possible.
I tried to setup my account in the Secure SignIn again, but when trying to do so, I get caught in a loop… I need an access to the app to login to the NAS’ virtual desktop interface… and I need access to my NAS’ virtual desktop interface to setup an account in the Secure SignIn app…

What can I do ?

Answer :
Even though you are caught in a loop, there is a way to get out of this… but it involves a rather rigorous reset… to do so, do this :

make sure you have the Synology Secure SignIn app on your iPhone (you can download it from the AppleStore – there are versions for iOS/iPhone and iPadOS/iPad)
make sure you have SynologyAssistiant.app on your Mac (you can download it from the Synology Download Center – search based on the model of your NAS)
find the tiny button marked RESET (on the back of your NAS)
use a paperclip, ballpoint-tip or something alike to press & hold the RESET button for 4 seconds, until you hear a beep
immediately release the button when you hear the beep
you have now reset the network settings of your NAS, removed the 2-factor authentication and reset the password to blank (but all data on your NAS will remain intact)
now plug the UTP/Ethernet-cable from your NAS straight into your Mac
temporarily switch off WiFi on your Mac (and disconnect all other network & internet connections)
then, open the SynologyAssistant.app on your Mac
when the screen opens, click on “Search”
when your NAS appears in the list of found devices, click on “Connect”
now your webbrowser (Safari) opens
on the first screen, when your account name is asked, type : admin
then click the blue NEXT button
on the second screen, leave the password field blank and click the blue NEXT button
when prompted to enable 2-factor authentication, click “No, thanks”
when prompted to set up adaptive MFA, click “I don’t want to secure my account”
when the recommendation and question if you are sure to proceed appear, klick the blue OK button
now the Reset Password page opens, set the account name you want to use (if you want, you can use your previous account name)
now, if you click at the upper new password field, you will probably be recommended to use a Safari Strong Password, if so, click OK (if no password is suggested, set a long password manually)
make sure you write down this password offline (or somewhere very secure)
then, make sure the chosen password is the same in both fields and clcik OK
when you get the “Success! Your password has been changed.” message, click the “Sign In Now” button
then, you will need to log-in again on your NAS, this time with your new password
if you get a message saying “password invalid” you can ignore it and try again (usually the second time it will just work anyway)
when the webinterface opens, click on your account info (blue person icon) top right
from the pulldown menu, choose “Personal”
when the “Personal” settings window opens, click on the “Security” tab
in the “Security” tab window that opens, select “2-Factor Authentication” and click the blue Apply button
in the pop-up window that opens, choose “Verification code (OTP)”
then put your Synology NAS (a.k.a. “DSM”) account password in the next pop-up window and click the blue OK-button
the next pop-up window advises to download the Secure SignIn app, but since you’ve already done so, just click the blue Next-button
in the next pop-up window you will see a QR-code
now, open the Secure SignIn app on your iPhone and click the OTP-button (bottom-right)
when the OTP-window opens on your iPhone, click the + button top right
then your camera will open within the Secure SignIn app
now, using your iPhone, scan the QR-code that is displayed on your Mac
then, a 6-digit code will be generated on your iPhone
key in that 6-digit code into the “Verification Code (OTP)” field on your Mac and click the blue Next-button
in the “Backup email settings” window that opens (on your Mac) check that your account eMail address is also listed as your Backup eMail address, and verify your eMail address if you haven’t done that already
if “Send verification email” is greyed out and “Verified” is indicated next to it in green, you can click the blue Next-button
in the next window, click the blue Next-button
now, your NAS has been successfully re-linked with the app, so you can close the “Personal” window by clicking the X button (top right inside the window)
when done, in the online virtual desktop (which is still open on your Mac), click the Control Panel icon
in the “Control Panel” window that opens, click “Regional Options” (in the “System” chapter)
in the next window, make sure the “Time” tab is selected (usually the “Time” tab will be already displayed automatically)
then make sure that “Synchronize with NTP Server” is selected in the “Time Setting” chapter
at “Server address:” select “time.google.com” and click the ‘Update Now’-button
even if it says “Status: Checking…” or “cannot connect” you can now click the blue ‘Apply’-button
Note : keep in mind that the codes generated by the Secure SignIn app are time-sensitive, so it is essential that the time set in your NAS is correct and keeps getting updated
you can now close the NAS’ vritual desktop in your browser
now, reconnect the UTP/Ethernet cables from your NAS and your Mac in the way they used to be before your problems occurred (so both your Mac and your NAS will have internet connection)
then, on your Mac, reopen the SynologyAssistant.app
maybe you need to click the ‘Search’-button, but ususally your NAS will already be listed
select your NAS from the list and click the ‘Connect’-button
now, your NAS’ login page will open in your browser
on the first page key in your Synology NAS account name
on the second page, key in your password and put a checkmark at “do not ask again on this device”
on the thrird page, key in the 6-digit OTP code that is shown in the Secure SignIn app on your iPhone
now your NAS’ virtual desktop will open in your browser
there, click on the Control Panel icon
open “Regional Options” again
in the “Time” tab, check that the current time is displayed, that the ’Time Setting’ is on ’Syncronize with NTP Server’ and that ‘Status:’ is at “Normal” (in green)
if not, adjust these settings and click ‘Update Now’
else, close the NAS’ virtual desktop
That’s it !

enjoy 😉

fixed : error message -2101F when trying to reinstall macOS

Posted on 13-09-2024 by MacManus.nl

Question :
I have a 2019 MacBook Air and when I tried to install the latest macOS system update, it froze… I called Apple, and they told met to reinstall macOS, but evert time I turn my Mac off and back on with the OPTION+SHIFT+R key-combo pressed on my keyboard, I run into a black screen with a light grey globe with a white triangle with an exclamation mark in it (a warning icon) and a text below it that just says “support.apple.com/mac/startup -2101F”

What can I do to fix this ?

Answer :
The -2101F error message that you are getting means “cannot connect to the internet”, and connection to the internet is essential for your Mac to do a regular reinstallation of macOS nowadays…
There are some options to solve this problem. First try this one :
– check if your WiFi internet is working properly by connecting to your WiFi using your iPhone (or any other mobile phone)
– if it turns out that your WiFi is not functioning properly, restart your modem to make sure all lights on it (like “Power”, “Internet”, “LAN” end “WiFi”) start blinking
– then restart your Mac and try to initiate the reinstallation process again

If that didn’t help, try this :
– connect your Mac to the internet using a UTP/Ethernet-cable
– for this, you need a UTP/Ethernet cable that is has connection to your modem (preferably directly)
if you buy anything from Amazon by using the links below, MacManus.nl makes a tiny profit, but it will not affect the price you pay
– if you don’t have a UTP/Ethernet-cable, you can borrow one or buy one
to buy one from Amazon US, click here
to buy one form Amazon UK, click here
to buy one from Amazon DE, clcik here
– modern MacBooks don’t have a dedicated UTP/Ethernet-port, so you will need a UTP/Ethernet-to-USB(-C)-converter-cable also
– if you don’t have a UTP/Ethernet-to-USB-C-converter, you can borrow or buy one
to buy one from Amazon US, click here
to buy one form Amazon UK, click here
to buy one from Amazon DE, clcik here
– if you have a UTP/Ethernet-to-USB-converter-cable, but you only have USB-C ports on your Mac, you will need a USB-C-to-USB-converter also
to buy one from Amazon US, click here
to buy one form Amazon UK, click here
to buy one from Amazon DE, clcik here
– after you have connected your Mac to the internet using a UTP/Ethernet-cable, restart your Mac and try to initiate the reinstallation process again

If that didn’t work, try this :
– connect the UTP/Ethernet-to-USB(-C)-converter-cable to a different port on your Mac, because sometimes that USB/USB-C port on your Mac may be faulty, misfunctioning of broken
– then restart your Mac and try to initiate the installation process again

If that didn’t work, try this :
– make sure that one of the USB(-C) ports on your Mac is functioning properly by connecting a USB-mouse or USB-keyboard or USB-stick with a light in it (you might also need a USB-C-to-USB-converter-cable for this) and check if the light is switching on
– if the light in the mouse, keyboard or USB-stick doesn’t turn on when connected to your Mac (do make sure that the light is actually working when using it on another computer), your USB-port is broken and you will need a hardware repair (or a new Mac, which might be more tempting in a lot of cases)
– if the light does turn on, disconnect the mouse, keyboard or USB-stick and use that USB(-C)- port for the reinstallation of macOS from a USB-stick
– first you will have to create a USB-stick with a macOS-installer, to do this, you will need another Mac that is the same age or newer than your Mac and if your Mac doesn’t have an M1/M2/M3-or-newer processor, you will need an Intel-based Mac for this
– follow the directions to create a USB-stick with a macOS-installer that are outlined here :
https://www.macworld.com/article/671308/how-to-create-a-bootable-usb-macos-installer.html
or the instructions from Apple itself :
https://support.apple.com/en-us/101578
– if you don’t have an empty USB-stick at hand, you’re best of buying a 32GB USB-C-stick
to buy one from Amazon US, click here
to buy one form Amazon UK, click here
to buy one from Amazon DE, clcik here
– after you have created the USB-stick with the macOS-installer on it (on the other Mac), plug the USB-stick into your faulty Mac (make sure you use the USB(-C)-port that you know is working) and restart your Mac and initiate the installation process

That’s it !

enjoy 😉

fixed : MS Auto Updater warning saying I need to upgrade eventhough I am already on the latest version

Posted on 09-08-2024 by MacManus.nl

Question :
every time I restart my Mac, I get an error message from Microsoft saying that I can’t update, but I can’t find what’s wrong. When I click the link provided for more information, I get a page on the Microsoft website telling that support for MS Office 2019 for macOS has ended and that I should either updagrade to MS Office 365 or MS office 2021 for macOS… but as far as I know I am already running MS Office 2021 for macOS…

What is wrong ?

Answer :
Eventhough there is a very small chance that something completely different is going on, in the majority of cases, your problem will be that you are running the MS Office apps that you primarily use (e.g. Word, PowerPoint and Excel) in the 2021 version and some of the MS Office apps that you never use (e.g. Outlook, OneNote or OneDrive) are still on the 2019 version.

To solve this problem, do this :
– open the Finder
– go to [your Mac] > Library > Application Support > MAU2.0 > Microsoft Autoupdate
– doubleclick on Microsoft Autoupdate to run the MS Autoupdate.app
– click on the pulldown-button (top-right ; the downward-pointing triangular arrowhead)
– now the pulldown list of recent updates will fold out
– in the list, spot the apps that aregiving an error
– then click on the ‘Check for Updates’-button and wait for other updating errors to appear
– if the MS Office apps that you regularly use (e.g. Word, PowerPoint and/or Excel) are giving an update error saying you need to upgrade, your version of MS Office for macOS is outdated and you should buy the newest version or switch to an Office 365 (now called Microsoft 365) subscription
– if you only get updating errors for apps that you never use (e.g. Outlook), open a new Finder window
– then, goto [your Mac] > Applications
– then, type the name of the app you are looking for (e.g. Outlook) in the search field top right
– in the list of applications that appears, select the app you are looking for
– right-click on it’s name and choose Delete from the pulldown menu
– in the warning window that appears, typ your computer password (the password you use to startup & unlock your Mac) and click OK to allow the app to be deleted from you Mac

That’s it !

Enjoy 😉

fixed : can’t connect old printer to new Mac using USB

Posted on 21-06-2024 by MacManus.nl

Question :

A friend gave me a rather old printer that was working great for him, and said that I could easily use it with my MacBook also, using a USB-cable. So I took a USB cable with an old (flat) USB-connector on the one side and an new (small) USB-connetor on the other side and plugged that into the printer and into my MacBook Air (or Pro) that only has those same new (small) USB-ports. The connection feels good, but when I try to print from my Mac, the printer is not recognised…

What is wrong ?

Answer :

From what you are describing, you are using the wrong port on the printer : you are using a ‘regular’ USB-A port, probably on the top, front or side of the printer… you should however use the ‘square’ USB-B printer port that is on the back of your printer.

See the difference between various USB connectors and ports in this image (an Adobe Stock image) :

The ports on your Mac are USB-C [ 2nd from the right ].
The port on the printer you were trying to use is USB-A [ 1st from the left ] (or USB 3.0 [ 3rd from the left ] which is the same in size and shape) – that usually is for plugging in a USB-stick to print documents directly from a USB-stick
The port on back of the printer – the one you should use – is USB-B [ 2nd from the left ].

If you don’t have a ‘printer cable’ (USB-A to USB-B) and a USB-C adapter piece (USB-C plug-on cap or cable for USB-A), you can buy them from any electronics store. Or you can buy a ‘modern printer cable’ (USB-B to USB-C).
Here are direct links to buy these from Amazon :

modern printer cable (USB-B to USB-C) from Amazon.com
modern printer cable (USB-B to USB-C) from Amazon.co.uk
modern printer cable (USB-B to USB-C) from Amazon.de

all-in-one modern & regular printer cable (USB-C/USB-A to USB-B) from Amazon.com
all-in-one modern & regular printer cable (USB-C/USB-A to USB-B) from Amazon.co.uk
all-in-one modern & regular printer cable (USB-C/USB-A to USB-B) from Amazon.de

to keep this website online MacManus.nl makes a tiny fee if you buy from these Amazon links

If you plug in the right cable from the back of your printer to your Mac, the printer will berecognised and you will be able to print.

That’s it !

enjoy 😉

fixed : open your open pages from macOS Safari on your iPhone

Posted on 20-06-2024 by MacManus.nl

Question :

I overheard someone telling they could open the internet pages they have opened on their Mac from their iPhone also. I’ve never seen it in practice, but I think it would be great to be able to continue browsing on my iPhone what I had started on my Mac. I have asked my colleagues and friends, but no-one could tell me how to do that.

How do I do that ?

Answer :

Yes, you can continue the internet browsing you’ve started on one Apple device on another Apple device, if you use iCloud.
First step is to activate iCloud Safari syncing. To do so, do this :
– on your Mac, goto Apple-icon (top-left in the menu bar)
– select System Settings from the pulldown menu
– in the window that opens, click on Apple ID (just below your name, top left)
– when the Apple ID page opens, click on iCloud
– when the iCloud page opens, click on the “Show more apps” button
– in the popup window that opens, make sure that the slider at Safari is set to ON (green)
– then, exit the System Settings
– now, on your iPhone, open the Settings.app
– in the page that opens, click on your own name (Apple ID, iCloud+, Media & Purchases)
– in the Apple ID page that opens, click on iCloud
– in the iCloud page that opens, click on Show All
– in the Apps using iCloud page that opens, make sure that the slider is te to ON (green)
– then close the Settings.app

With iCloud Safari syncing set, you can now see the webpages you have open on your Mac from Safari on your iPhone. To do so, do this :
– first, make sure you have at least one page open in Safari on your Mac
– then, open the Safari.app on your iPhone
– now, in the Safari.app, click on the Tabs-icon (bottom right – two squares on top of each other)
– then, in the preview page of all open tabs (open pages), click on the Plus-sign (bottom left)
– when the Favourites page opens, scroll down to the bottom
– there you will have at least one chapter named “From Mac…” with “Show All” next to it
– click on “Show All” and find all the pages you have open on your Mac
– if you don’t see the “From Mac..” chapter, click the “Edit” button at the bottom and make sure that the slider at “iCloud Tabs” is set to On (green) and return to the previous page

That’s it !

enjoy 😉

fixed : import Google Calendar events in Apple Calendar ( iOS & macOS )

Posted on 16-06-2024 by MacManus.nl

Question :
I am using an online service that can set all appointments I have with them in my Google Calendar… but not in my Apple Calendar… and even though I have a Gmail-account, I never use Google Calendar…

Is there any way to sync or transfer the Google Calendar appointments into my Apple Calendar on iOS and macOS ?

Answer :

YES there is ! And it’s rather simple, but you have to enable your Google Calendar :
– on the online service’s website, click on the ADD TO CALENDAR (or similar) option
– let them set the appointment in your Google Calendar (you might have to login with your Gmail account for that)
– then, on iOS (on your iPhone), open the Settings.app
– scroll down to “Calendar” and click on the triangle on the right
– in the Calendar Settings page that opens, go to “Accounts” and click on the triangle on the right
– in the Accounts page that opens, under ACCOUNTS, go to your Gmail address and click on the triangle on the right
– then, on the settings page of your Gmail account, go to “Calendars” and make sure that the slider is ON (Green)
– then exit the Settings.app
– now, on macOS (on your Mac), open the Calendar.app
– then, in the top menu bar, click on “Calendar” and select “Accounts” from the pulldown menu
– now, in the “Internet Accounts” window that opens, click on your Gmail account’s Gmail address
– in the Gmail account’s settings page that opens, make sure taht at “Calendars” the slider is set to ON (Blue)
– then exit the Settings
– now, in the Calendar.app, you will see the appointments from your Google calendar appear
– then, click on the calendar icon on top of the menu list on the left so all your different calendars are listed on the left
– now, scroll down to the chapter the has the name of your Gmail account, and uncheck (deactivate) the Birthdays, Family and Holidays options (these are the presets from Google Calendar)
– if needed, you can also change the color of the Google Calendar appointments by right-clicking on your Gmail address (that is your main Google Calendar) and selecting a preset or custom color
– if needed, you can also choose “Get Info” from the popup menu to change the name (“Description”) of the calendar or the alerts or how thes appointments effect your availability (as seen by others with whom you share your Calendar/appointments)

That’s it !

enjoy 😉

MacManus.nl

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Tag Archives: Mac

fixed : Synology and WD MyCloud NAS connection problems on my TP-Link Deco network

fixed : error message -2101F when trying to reinstall macOS

fixed : MS Auto Updater warning saying I need to upgrade eventhough I am already on the latest version

fixed : can’t connect old printer to new Mac using USB

fixed : open your open pages from macOS Safari on your iPhone

fixed : import Google Calendar events in Apple Calendar ( iOS & macOS )

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