tip : which scanners are compatible with OSX 10.9 Mavericks ?

Question :

Which scanners will work with OSX 10.9 Mavericks ?

Answer :

Just like with previous versions of MacOSX, the built-in compatibility with older scanners is rather low…

…in the specs of OSX 10.9 Mavericks there isn’t any indication of extended scanner support, so it is expected that “wireless scanning” (over WiFi/AirPort) isn’t supported either, just as was the case (or should I say “problem”) in previous versions of MacOSX…

Apple hasn’t published a list of pre-installed scanner-drivers either, so there’s nothing official on this…

…there is however, a (very short) list of supported scanners pre-installed in OSX 10.9 Mavericks itself :

CanoScan 5600F             find it in the US, UK or Germany
CanoScan 9000F             find it in the US, UK or Germany
CanoScan LiDE 100         find it in the US or Germany
CanoScan LiDE 110         find it in the US, UK or Germany
CanoScan LiDE 200         find it in the US, UK or Germany
CanoScan LiDE 210         find it in the US, UK or Germany
CanoScan LiDE 700F       find it in the US, UK or Germany

This list can be found in :

/Library/Printers/Canon/IJScanner/Resources/CIJIcons

…strangely, there are no such icons installed for scanners from other brands like EPSON and HP… so support for those scanners is either not included (yet) or left up to the individual manufacturers…

NOTE #1 : in MacOSX 10.7 Lion, OSX 10.8 Mountain Lion and OSX 10.9 Mavericks scanner-compatibilty can be extended by installing the SANE-scannerdrivers, as outlined here.

NOTE #2 : if you are a professional and/or heavy user, you could also try using the SilverFast 8 scanner-suite, which adds support for these scanners to OSX 10.9 Mavericks (since even the cheapest version, SilverFast SE 8, will cost you €50, this only is a relevant solution for professional and/or heavy users…)

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fixed : HP DeskJet 930c can’t print PDF

Question :

I got an eMail-attachment in PDF, and when I tried to print it from my OSX 10.8 “Mountain Lion” MacBookPro, a completely blank page came out of my HP DeskJet 930c…

And when I tried printing the entire mail (including the preview of the PDF), the eMail-bodytext got printed, but there was a blank spot where the PDF-preview should have been…

What can I do ?

Answer :

For some unknown reason, the HP DeskJet 930c seems to have problems printing PDFs from OSX 10.8 “Mountain Lion”. The only remedy seems to be to install Adobe Reader and print every PDF from there…

…to make printing from Adobe Reader a little easier for you (and something you will not forget when you do not print PDFs for some time), it would be good to set Adobe Reader as the preferred software to open any PDF on your Mac. To do so, do this :

– select any PDF-document’s icon on your Mac

– then press [CMD]+[I] on your keyboard

– in the ‘Get Info’ window that opens, go to the chapter called “Open with:”

– if the grey triangular arrow in front is pointing to the right, click on it to make it point downward and reveal the pulldown-menu that you can should choose “Adobe Reader” from

– after you’ve done that, make sure you also click the “Change All…” button

…now any PDF-document you get on your Mac or in your Mac will open up in Adobe Reader, and you can print it from there

That’s it !

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Enjoy !

fixed : this PDF will not print correctly

Question :

I’ve received an invoice from energy-provider Essent in PDF. In OSX’s Preview the PDF displays perfectly on-screen, but when printed, part of the text is messed up into unreadable text. I’ve called the Essent Help-desk and they told me that this is a Mac-problem that cannot be fixed…

…is that true and isn’t there any solution for this ?

Answer :

The Essent Helpdesk is wrong (I’m sorry…). The problem is that a non-standard font is used in the invoice for which a license of €500 is needed… (this actually is the FrescoSans font family…)

Even though Preview can’t properly print this font, Adobe Reader will…

So, download Adobe Reader (if you haven’t already done so) and open and print the invoice from there.

Simple as that !

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fixed : setting up WiFi-printing for the Samsung CLP-365W

Question :

I just bought a Samsung CLP-365W color laser printer and I am very happy with it. Setting it up for use over USB and Ethernet was easy. But since it is a wireless network-printer, I would like to use is as such. Even with the enclosed “Wireless Network Quick Guide” I have still no success in setting it up after several tries…

Do you have any idea how to set the CLP-365W up for wireless networking from my Mac ?

Answer :

Yes !

…and you are completely right : all instructions provided by Samsung are incomplete…

…and the setup-process is not always smooth and hassle-free…

So… here’s how to do it :

1- download the Wireless Setting app for OSX from the Samsung website :

http://www.samsung.com/us/support/owners/product/CLP-365W/XAC#

on that page, go to “Manuals & Downloads”, then to “Software” and click on the “ZIP”-button of the Easy Wireless Setup (Software) for Mac OS

2- install the Wireless Setting app on your Mac (it’s a drag&drop-installation)

Note : since the app’s name is just very generically “Wireless Setting” and doesn’t include any reference to Samsung, I suggest you put it in a folder labelled “Samsung” (you might already have one, if so put it there) inside the Applications folder

3- now, first make sure there is no connection from your Mac to the CLP-365W, so pull out the ethernet-cable to disconnect from your network, choose “Turn Wi-Fi Off” from the AirPort-menu in the top Menu-bar of your Desktop (the pie-shaped radiation icon) and pull out the USB-cable that might connect your CLP-365W to your Mac

4- open the Wireless Setting app

5- click “Next >” in the window that opens

6- turn the printer on, and when the printer is ready, click “Next >”

7- select “Using a USB cable”, and click “Next >”

Note : even though there is an option named “Using a direct wireless connection”, that will NOT work… too bad… neither manually connecting to the “Portthru” WiFi-network, nor pressing the “WPS” button on the CLP-365W will help…

8- connect the CLP-365W to your Mac using a USB-printer cable

9- now turn on AirPort/WiFi on your Mac, and make sure your Mac is connected to the AirPort/WiFi-network that you want the CLP-365W to connect to also (to do so go to the pie-shaped icon in the top-Menu bar of your desktop)

10- then click “Next >” and you will first see a screen indicating the search for a connection between the Mac and the CLP-365W, and after that a new screen called “Wireless Network Search”

Note : if this doesn’t work, disconnect all cables from the CLP-365W, and also take out the power cable for at least 30 seconds, then put the power cable back in and redo from step 3

11- the name of your wireless AirPort/WiFi-network will now appear in the list of SSIDs, select it and click “Next >” (if it is not listed, try clicking “Refresh”, if that doesn’t help, redo from step 3)

12- in the next screen type your AiPort/WiFi-password and click “Next >” (if you get an error, just retry)

13- in the next screen you can enable Wi-Fi Direct, which enables your iPhones, iPads and Android-devices to easily connect to your CLP-365W

the iOS app needed can be downloaded from the iTunes App Store :

https://itunes.apple.com/us/app/samsung-mobile-print/id429611283?mt=8

14- in the next screen click “Add printer” and the “Print & Scan” System Preferences panel will open ; in the “Add” window, select the one with the “Bonjour” indication (so NOT the “USB” one), adjust the “Name:” if you like and click “Add”

15- click “OK” in the pulldown window regarding additional settings, and your CLP-365W will now appear in your list of printers

Note : if you get an error that your System does not have the drivers needed installed, first do a “Repair Disk Permissions” of your OSX-partition in the “Disk Utilities”-app and make sure you have all updates of OSX installed and just try again… only if that doesn’t work you’ll need to reinstall the printer-driver

16- do not forget to close the Wireless Settings app by clicking “Finish” and disconnect your

…and that’s it !

you can now use your CLP-365W from your Mac wirelessly

Enjoy !

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fixed : use unsupported scanner in OSX 10.8 Mountain Lion

UPDATE : a list of supported scanners for OSX 10.9 Mavericks can be found here

UPDATE : Mattias Ellert has now updated the TWAIN SANE drivers, so there is a new version for OSX 10.9 Mavericks (and OSX 10.8 Mountain Lion), more on this can be found here

———————————

Question :

I have a Canon CanoScan LiDE 20 that used to work perfectly in MacOSX 10.6 Snow Leopard. But now I’ve bought a new Mac which runs OSX 10.8 Mountain Lion, I can’t seem to install it, since Canon doesn’t update the drivers anymore.

What can I do ?

Answer :

In OSX 10.7 Lion and 10.8 Mountain Lion any TWAIN-supporting scanner can be used without any additional software :

– connect your scanner directly to your Mac using a USB-cable

– open the System Preferences

– then click on “Print & Scan”

– then, just below in the list of printers on the left, click on the “+”-sign

– that will bring up the “Add”-window, which enables you to add a new printer or scanner

– if your scanner is TWAIN-supporting, it will show up there, and you just need to select it and click on the “Add”-button

– then it will be listed in the previous (“Print & Scan”) System Preferences window, and if you select it (and you put a piece of paper or a photo in the scanner), a Scanning Preview window will show up, allowing you to scan your document to file or eMail or something else…

but…

…some for some printers, like the Canon CanoScan LiDE 20 and LiDE 30, the TWAIN-drivers are not included in OSX. In that case, you will need to install some generic (FREE) TWAIN-drivers :

for OSX 10.8 Mountain Lion, download and install these files (in this same order) and restart your Mac after doing so, then your scanner will also show up in the “Print & Scan” System Preferences :

libusb.pkg.tar.gz

sane-backends.pkg.tar.gz

SANE-Preference-Pane.pkg.tar.gz

TWAIN-SANE-Interface.pkg.tar.gz

for MacOSX 10.7 Lion, download and install these files (in this same order) and restart your Mac after doing so, then your scanner will also show up in the “Print & Scan” System Preferences :

libusb.pkg.tar.gz

sane-backends.pkg.tar.gz

SANE-Preference-Pane.pkg.tar.gz

TWAIN-SANE-Interface.pkg.tar.gz

– if these files do not turn into regular .pkg-files when you click on them, you need unTAR-software like this :

The Unarchiver

– if you get an error-message telling you you can’t install this software (these drivers) since the are not from Apple-appoved developers, you need to :

– open the System Preferences

– then click on “Security & Privacy”

– then make sure the “General”-tab is selected

– click the padlock in the lower left corner and provide an Administrator name & password to unlock the padlock

– then at “Allow applications downloaded from:” select “Anywhere”

– and exit the System Preferences to make this setting stick

Note #1 :

TWAIN-supporting drivers (like SANE and the ones that come with OSX) will enable you to directly scan from within various applications like Photoshop, MS Word, GraphicConverter, OmniPage and OSX’s built-in Image Capture.

Note #2 :

when using the SANE drivers, you will probably not be able to use the ‘one click’-buttons that are on the scanner itself…

Note #3 :

if your scanner lets you scan the first time, but after shut-down and restart scanning seems impossible because OSX can’t find the scanner, just plug-out the scanner’s USB-cable and plug it back in and everything should work again…

Note #4 :

if the “Scan”-button remains grayed-out, make sure that you have selected an area to scan… (put differently : if “Selection:” is set to “Off”, you will need to select an area to scan before the “Scan”-button will be ready to use…)

Note #5 :

if you get a distorted scan when scanning in landscape view (or any other rotated view), just scan normally in portrait view and rotate the scanned image afterwards (in Preview app or another image editing program, like Photoshop or Graphic Converter)

Note #6 :

if you are not able to scan as a JPEG (.jpg-flie), just scan as a TIFF (.tif-file) and convert the scanned image afterwards (in Preview app or another image editing program, like Photoshop or Graphic Converter)

Credits :

Matias Ellert and the Open Source developers of the SANE project

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fixed : printer auto-install in Windows Vista won’t work

Question :

My HP DeskJet 930c prints colors if I print out the test page from the printer, but if I print from my Windows Vista PC, it only prints in grey-tones…

From the info on the HP website it has become clear to me that I have to reinstall the printer (and specifically the printer drivers) on Windows Vista.

But… according to HP the only way to reinstall the printer in Windows Vista using USB is to delete it from the Configuration Panel and then restart the PC and just plug in the printer and wait for Windows Vista to do the ‘magical’ auto-install…

The official HP instruction video can be found here :

http://bcove.me/4xavsoow

…and nothing happens when I do that.

And HP does not offer any other option… what can I do ?

 

Answer :

— DISCLAIMER —

This is purely a Windows problem, and this weblog is for Apple solutions only. I do have a solution that will probably work for you, and I’ve not found that solution posted online anywhere, so I will provide it to you here ‘as is’ (meaning NO guarantee, NO additional help and NO service) ! Try at your own risk ! If it doesn’t work for you : I’m sorry… please ask a Windows-specialist.

————————-

The solution is simple (and it’s unexplainable why HP doesn’t mention this anywhere) :

Just reinstall the printer the way you would have done it in Windows XP :

– delete any previous installs of the printer from the Configuration Panel

– install all (essential) available Windows Vista updates using Vista’s built-in Security Panel

– restart your PC

– connect the printer to your PC using a USB printer cable

– go to START-menu

– then to Configuration Panel

– then to Printers

– then choose Add Printer

– choose Virtual USB Port 1 (or 2) as the connection to be used

– choose your Printer

– choose the dedicated driver [*]

– and wait for the installing to finish

– test your printer using any (color) document you have available, if you don’t have any useable color document available, use this printer test-page :

https://macmanus.nl/2010/07/28/looking-for-a-good-test-page-to-test-your-pinter

– that should be it : enjoy !

[*] if no driver is available, download it from the following website, then install and start over with this procedure from the beginning :

http://www.driverguide.com

— DISCLAIMER —

This is purely a Windows problem, and this weblog is for Apple solutions only. I do have a solution that will probably work for you, and I’ve not found that solution posted online anywhere, so I will provide it to you here ‘as is’ (meaning NO guarantee, NO additional help and NO service) ! Try at your own risk ! If it doesn’t work for you : I’m sorry… please ask a Windows-specialist.

————————-

fixed : delete SPanel from Mountain Lion

Question :

When I installed OSX 10.8 Mountain Lion, the SPanel application for my Samsung printer was disabled. But it wasn’t deleted…

Now the SPanel application turns out to be incompatible with OSX 10.8 Mountain Lion, because nothing happens when trying to run it, but the SPanel icon now sits pointlessly in the upper menu bar of my Mac…

…is there any way of deleting it ?

Answer :

Yes – there is.

To delete the SPanel app (a.k.a. “Smart Panel”) and the menu bar item :

– open the Samsung folder inside your Applications folder

– drag the SPanel app to the Desktop

– open the Printers folder that’s in your main Library folder, so :

~/[your hard disk]/Library/Printers

Note : the SPanel folder may be inside the Samsung folder you’ll find there , but usually isn’t

– drag the SPanel folder to your Desktop

– restart your Mac

– then drag both the SPanel app and the SPanel folder from the Desktop to the Trash

– then empty your Trash

…done !