Tag Archives: UTP

fixed : Synology and WD MyCloud NAS connection problems on my TP-Link Deco network

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Question :
I have a local WiFi and Ethernet/UTP network that has a TP-Link Deco X60 acting as the DCHP router. In that network I have a Synology DS 218 NAS and a WD MyCloud Home. All this used to work great, but even though I can see both both the Synology and the MyCloud under the Network chapter in the Finder of macOS, both have severe connection problems. Sometimes it is possibel to get connection for a few minutes, but most of the time both the synology and the MyCloud are unreachable. Even using the SynologyAssistant.app the Synology NAS can’t be found. On the other hand, the lights on the Synology and the MyCloud are burning, the Ethernet/UTP-cables are plugged in correctly…
On the other hand, my Apple AirPort Time Capsule is connectable without problems.

What can I do to make my NAS available in my network ?

Answer :
Eventhough there can hardware problems that cause this, it is usually a software problem.
Since you have a TP-Link Deco router, it is possibly a bug introduced in a new version of the firmware. Do this to fix it :

  • make sure all your network devices that you want to cable connect are connected to your network with a Ethernet/UTP cable
  • first, go to your main TP-Link Deco router
  • disconnect the power from the main Deco router
  • then make sure that the Ethernet/UTP cable from port 2 is directly plugged into your internet modem, and the Ethernet/UTP cable from port 1 is connected to the Ethernet/UTP-switch that all other Ethernet-devices are connected to
  • then plug the power cable back into your main Deco router and wait until it’s light turns green
  • then, on your Mac, open a new Finder window and click on “Network” in the menu list on the left
  • then, in the window that opens, click on your Synology NAS’ name, and you’ll see “connecting…” that will turn into “connected as:…” and you will see the folders that are on your NAS
  • this means that your Synology NAS is now available in your network
  • to check this, open the Synology Assistant app and click “Search”
  • when your NAS appears in the list, select it and click “Connect”
  • then the web-based interface opens in your browser login using the you NAS account name and password
  • when the web interface shows the vritual desktop – your done πŸ˜‰
  • to check your WD MyCloud, open the finder once again and click “Network” once again
  • now, click on “MyCloud” and wait for macOS to connect
  • the Finder will then show all files that are on the WD MyCloud
  • That’s it !

enjoy πŸ˜‰

fixed : no internet connection while WiFi and LAN are okay (after running Jaksta)

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Question :
I was running an app (Jaksta Media Recorder) that crashed. Now I am no longer able to make any connection to the internet from macOS using my regular settings. Safari, Apple Mail.app and Whatsapp for macOS can no longer get propper connection to the internet.
I have tried resetting my internet modem, and my VPN now works, but the apps still cannot get a propper internet connection… so it appears to be a DNS problem, but changing DNS servers didn’t help…

What can I do to solve this ?


Answer :
As you might have expected, Jaksta Media Recorder has caused this problem when it crashed… to fix it, do this :
– restart your Mac
– do not startup any apps, startup the Jaksta Media Recorder app first
– when the Jaksta Media Recorder window opens (where you can see your previous downloads a.k.a. recordings) go to the bottom left corner and put the slider (that is turned ON automatically) in the OFF position
– then quit the Jaksta Media Recorder app

That’s it !

enjoy πŸ˜‰

Note : Jaksta Media Recorder for Mac is no longer being supported, as of 2023 Jaksta is a Windows-only app, so if you run into any problems with Jaksta for Mac you are pretty much left hanging… so, if you’re looking fro an alternative for Jaksta, see this post :
fixed : current version (or replacement) for Jaksta downloader app on macOS

fixed : Gaming PC only getting 100mbps Ethernet not Gigabit

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Question :

I have 2 home-brew Gaming PCs both based on the Asus TUF B450 Plus Gaming motherboard, and for some reason the onboard Ethernet LAN-port is getting 1000mbps Gigabit Ethernet and the other one is only getting 100mbps Fast Ethernet. I’ve tested and reset the router and tested the Ethernet-cables with other computers and the problem is not in there.

The weird thing is that Windows 10 Settings lists LAN-port on the troublesome motherboard as 100/100 (Mbps), names the adapter “Realtek PCIe GbE Family Controller” and list a 10.31.828.2018 driver version, which is even newer than the 10.10.714.2016 driver version on the other, identical motherboard which is listed as 1000/1000 (Mbps) and named “Realtek PCIe GBE Family Controller” (spot the one letter uppercase difference “GbE” vs. “GBE”).

And when Windows 10 checks for new LAN-driver updates, it tells me none are available and the latest one are already installed. So Windows 10 itself can’t find a newer driver than the one from 2018, which is at least 2 years old…

I’ve also tried finding som settings to toggle in the TUF’s BIOS Setup Program, but neither in EZ Mode, nor in Advanced Mode, there is any option to set, reset or alter anything for the LAN. Neither is anything regarding this issue listed in the Support FAQs on the Asus-website.

What can I do ?

Answer :

We’ve managed to track down the solution for you. (Even though we’re usually doing Macs only.) Here’s how :

  • goto this webpage : https://www.asus.com/supportonly/TUF%20B450-PLUS%20GAMING/HelpDesk_download/
  • first, select “Windows 10 64-bit” as your OS
  • after the content has loaded, scroll down to the LAN chapter
  • click on the blue download button there to download the latest Realtek LAN driver for Windows 10 64-bit (currently a 2020-version listed as 10.42.526.2020)
  • when the file is downloaded, find it’s location in on your PC and run the Setup-application
  • when the installer screen opens, do not use the pre-selected “Update” option, but select the “Delete”-option and run it
  • when done, click the “Finish”-button
    • note that your PC will not have an internet connection now (at least over the on-board LAN-port, you may still have an internet connection over USB-LAN or WiFi is you have that set up)
  • now, again, find the LAN-driver’s location on your PC and run the Setup-application
  • when you get a warning screen (usually in red) saying there is no option to verify the installer application before you run it, since there is no internet connection, just proceed
  • now, when the installer screen opens, it will immediately (re)install the LAN-driver (this time there is no screen where you can choose between different types of installs)
  • when done, click the “Finish”-button

That’s it !

Note : if you want to check your internet speed, you can choose any speedtest you like. If you don’t know which one to choose, do the one from Ookla that you can do online at https://www.speedtest.net (there, you could also get a speedtest-app for Windows, Mac, iOS, Android, etc.)

enjoy πŸ˜‰

fixed : Ethernet cable connection on USB-C only MacBook Pro

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Question :

I just bought a new MacBook Pro that has USB-C only (and WiFi & Bluetooth), nothing else… I would like to hook it up to an Ethernet-cable since I’ve heard that’s better than WiFi when playing games like Fortnite…

How do I do that ?

 

Answer :

To connect your MacBook to Ethernet using a UTP-cable, you need to have an adapter. You could use an USB-to-Ethernet-connector that you might have laying around and connect it to your MacBook using a cheap USB-to-USB-C-connector that you can get at a supermarket or discount-shop… but I would advise against that : all cheap USB-to-USB-C-connectors are USB2-only (because they are mainly for connecting USB-mouses and keyboards to modern computers)… and a lot of USB-to-Ethernet-connectors are 10/100-Ethernet compatible and USB2-only… but even if you have a USB3-to-Gigabit-Ethernet, the end result will be just USB2…

To get the best out of your MacBook, you should get a USB-C-to-Ethernet-connector that is Thunderbolt 3 compatible, like this one :

Thunderbolt 3 USB-C to Gigabit Ethernet connector (buy on Amazon US) (buy on Amazon UK) (buy on Amazon DE)

 

enjoy πŸ˜‰

 

fixed : AppleTV keeps getting new IP address continuously

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Question :

I am using the IP Scanner (and LANscan) software to check my network performance whenever I encounter network problems. I have found that my AppleTV keeps getting multiple IP addresses from my router using DHCP…

What is going on and how can I fix this ?

 

Answer :

The most probable cause of your problem is that you are connection over WiFi and the AppleTV is positioned somewhere where WiFi-reception isn’t optimal, and where multiple base stations are giving an equally strong WiFi-signal, which is causing the AppleTV to constantly switch from a connection to the one WiFi-base station to the other and back again.

There is a slight chance that you have this problem when connecting over Ethernet LAN-cable also… in that case you might have some interference or data-loss on the cable which usually isn’t problematic, but still is sub-optimal…

The best and easiest way to fix this is to give the AppleTV a fixed IP-address.

To do so, do this (in tvOS 7.4 – for other versions of tvOS the actual screens may differ) :

  • unplug the AC-power cable from your AppleTV
  • restart your router (or unplug it from power for 30 seconds)
  • plug the AC-power cable back into your AppleTV
  • turn on your TV (the one that’s connected to your AppleTV)
  • turn on your AppleTV
  • goto Settings (the app that has a Sprocket/Gear-icon)
  • in the Settings-window, click on General
  • in the General-window, click on Network
  • in the Network-window, click on WiFi (or Ethernet if you use it)
  • in the WiFi-window (or Ethernet-window), click on Configure IP
  • in the ConfigureIP-window, make a photo of all settings or write them down (because this exact info is what you are going to enter manually), then click on Manual
  • in the IP-configuration window, roll the dials until the IP is set, then click OK
  • in the Subnetmask-configuration window, roll the dials until the Subnetmask is set, then click OK
  • in the Router-configuration window, roll the dials until the Router IP is set, then click OK
  • in the DNS-configuration window, roll the dials until the DNS is set (or use 008.008.008.008), then click OK
  • then wait for the setting so be accepted while the wheel spins
  • then exit, exit, exit until you’re back on the Home screen

That’s it !

Note : if you want to be completely sure that your AppleTV has accepted all settings, you can unplug and replug your AppleTV from power, but that is not as important as it used to be in older versions of tvOS – and you need to check afterwards in Settings to be completely sure

enjoy πŸ˜‰

fixed : internet on wireless but not on LAN according to AirPort Utility

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Question :

Lately I have had aΒ badΒ and unstable internet connection. I have a Mac and it has been working fine for years. My internet provider is Vodafone-Ziggo.

I tried to find out what was wrong using the AirPortUtility.app on my Mac, and I found something strange : when selecting my wireless WiFi-network, my internet connection is presumed working, but when selecting my wired LAN-network, I get an error message saying there is no internet connection.

If it would have been the other way around, I could think of an explanation… but having wireless internet connection from my router and not LAN-internet just doesn’t make sense…

I’ve tried numerous resets of the Ziggo-modem, of my TimeCapsule and of my Mac. Nothing helps.

Do you have any suggestions on fixing this ?

 

Answer :

Even thoughΒ you’ve tried most of the available options already, there is one other thing I would suggest to try :

  • make sure the UTP/Ethernet/LAN-cable is correctly connected into both your Mac and the ‘local network device’ (be it a TimeCapsule, a router, a modem, a network-switch or a wall-socket)
  • then, on your Mac : click on the Apple-icon (top-left on your Mac’s desktop screen)
  • in the pulldown menu, click on “System Preferences”
  • in the window that opens (“System Preferences”), click on “Network”
  • in the window that opens (“Network”), click on “Ethernet” in the list on the left
  • in the info that appears on the right, check if it says “Status : Connected”
  • if it doesn’t, your UTP/Ethernet/LAN-cable isn’t connected properly, so check all network-cables again until it saysΒ “Status : Connected”
  • then, click the Advanced-button
  • in the window that opens, click on the DNS-tab
  • in the info that opens, at “DNS Servers:” make sure that you have at least included one of the following DNS Servers : 8.8.8.8 (Google), 8.8.4.4 (Google), 208.67.222.222 (OpenDNS) and/or 208.67.220.220 (OpenDNS)
  • if none of those DNS Servers are listed yet, add them by clicking on the +/Plus-button bottom-left
  • then click on the Proxies-tab (of the elongated TCP/IP-button)
  • in the info that opens, make sure to remove the check-mark at both “Web Proxy (HTTP)” and “Secure Web Proxy (HTTPS)”
  • in case both were already switched OFF, I would suggest to switch both of them to ON
  • then leave the rest as is, and click on the OK-button
  • in the previous window that appears, click the “Apply”
  • now check the AirPortUtility.app again, and you should see that the internet connection is back up for both the wireless and wired/LAN connection
  • also check by opening Safari (or another internet browser) and refresh the page by clicking on the circular arrow in the address bar

That’s it !

enjoy πŸ˜‰

fixed : SPL-C ERROR page printed by Samsung printer

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Question :

when I tried to print to my Samsung printer via my Home-network today, the spooling process was very slow, then hung, and then a printed page rolled out of the printer with this text only :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x3dc5 (252981)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So I restarted the printer, made sure there wasn’t any paper stuck, and tried again. This time I the spooling process was very slow again, hung again, and a similar page rolled out of the printer with this text :

SPL-C ERROR – Disconnected from Host. Please check the connection and try again.

POSITION : 0x15ea5 (89765)

SYSTEM : src_5.59/os_hook

LINE : 1978

VERSION : SPL-C 5.59 05-04-2012

So despite the difference in ‘position’, the problem remained.

What can I do to solve this ?

 

Answer :

This seems to be a weird bug popping up on some Samsung printers connected to Macs once in a while. To solve this problem, do this :

  • quit any printing jobs that are active
  • shut down the printer (take the power cable out)
  • on your Mac, go to System Settings > Printers & Scanners
  • there, delete the problematic printer (by selecting it in the list and clicking the minus-button)
  • then, restart your Mac
  • switch the printer back on (reconnect the power cable)
  • login on your Mac
  • go to System Settings > Printers & Scanners
  • add the printer to the list again (by clicking on the plus-button, and selecting it from the printers found)
  • then close the System Preferences and try printing your document again

That’s it !

enjoy πŸ˜‰