Tag Archives: iOS

fixed : get rid of “purple paper plane” arrow-icon in iOS

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Question :

Today, I noticed there was a “paper plane”-icon on the top menu bar of my iPhone. More accurately described, it is a “point of a hunting arrow” icon, and sometimes it’s grey, and sometimes it’s purple.

What does it mean ? And how do I get rid of it ?

 

Answer :

The “point of a hunting arrow” icon means that you one or more apps are using Location Services on your iPhone (or iPad), which might drain your battery, especially when the icon is outlined in purple.

There are 3 versions of the Location Services icon (a.k.a. “paper plane” or “point of a hunting arrow”) :

1- a purple Location Services icon will appear next to an item that has recently used your location.

2- a grey Location Services icon will appear next to an item that has used your location within the last 24 hours.

3- an outlined purple Location Services icon will appear next to an item that is using a geofence. (*)

(*) geofence = virtual perimeter around a location. Apps use geofencing to notify you when you arrive at or leave these locations, but…  if an app is constantly checking to see whether or not you are within it’s virtual perimeter, and you are nowhere near this will drain your battery…

 

To get rid of the Location Services icon (a.k.a. “paper plane” or “point of a hunting arrow”) :

  • open the Settings.app –> Privacy –> Location Services
  • in the window that opens, you can choose to switch off Location Services entirely, or select the apps from the list and choose their Location Services setting one by one
  • the primary advice is to set all apps that have the ‘outlined purple’ Location Services icon next to them to “Never”
  • the secondary advice is to set all apps that you do not regularly use to “Never” also

More info on Privacy and Location Services in iOS8 and iOS9 can be found on the Apple-website :

https://support.apple.com/en-us/HT203033

 

…that’s it – enjoy !

😉

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fixed : battery empty extremely quickly on new iPhone

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Question :

I recently got a new iPhone 6 and after about a week, for some reason it’s battery was empty with half a day, even on days when I rarely made any calls, played any games or made any photos.

Any idea what the problem could be ? (besides a problematic battery)

 

Answer :

In iOS9 you have the option to quickly check what apps have been using the most battery power lately. To do so :

  • open the Settings.app –> Battery
  • in the window that opens, wait for the rest of the page to load under “BATTERY USAGE” (this might take a few seconds)
  • when the loading is complete, a list of apps is displayed together with the percentage of battery power they’ve used in het “Last 24 Hours” (or in the “Last 7 Days” if you click on the other tab-label)

If any odd apps show up in this list, make sure to always close these immediately after usage. To do so :

  • double-click on the MENU(fingerscan)-button
  • in the view that opens, select any app you need to close by putting your finger on it, the swipe up

…if that doesn’t help, there’s another service that might be draining your battery : Location Services. To shut down al unwanted and unneeded Location Services, do this :

  • open the Settings.app –> Privacy –> Location Services
  • in the window that opens, there’s no need to shut down Location Services right away, but you should go down the list of all apps that have would like to have your location info
  • see if there is any app that is marked by an purple outlined arrow, and set the setting for this app to “Never”

…that’s it – enjoy !

…and if that doesn’t fix your battery problem, visit an AppleStore an let them check the quality of your iPhone’s battery

NOTE : the purple outlined arrow indicates an app that is constantly checking if you have arrived within it’s geofence, meaning it can start using your location since you have entered “it’s area”… this constant checking of availability costs a lot of power and is draining your battery…

more info on this is displayed at the bottom of the list of apps in the Location Services window

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fixed : can’t delete unnamed app without icon from iPad

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Question :

I have an icon on my iPad that has a generic icon and no name. If I double click it, the name turns into “Waiting…” and nothing happens, even after a long wait. If I try to delete it, I get the small X-tag, and if I click on it, I get a window saying :

Delete ‘  ‘

Deleting ‘  ‘ will also delete all of its data.

…and two options to click on : “Delete” and “Cancel”

…still no name of the app is given, and since the icon is generic (a.k.a. “empty” ; showing only a greyish-white icon with a dark grey grid, some circles and diagonals) I still don’t know how to delete it.

What can I do to fix this ?

 

Answer :

For some reason (unknown and probably irrelevant also) this app has stalled during an update or even during it’s initial install. To figure out the actual name of the app, do this :

  • in iOS, go to “Settings” –> “General” –> “Restrictions”, and make sure you have permission to delete apps and change accounts
  • then, go to “Settings” –> iTunes and App Store and log out
  • then, when in iOS8, go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ; in the next window, click on “Backups” ; in the next window, click on “Show all apps”
  • or when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app that has a generic icon in the list of apps you see
  • write down the name of that app (the one with the generic icon)
  • then, when the Menu-button has a white square icon on it, restart your iPad (or iPhone) by simultaneously pressing the Menu-button (below the screen) and the ON/OFF-button (on the right top edge of your iPad’s/iPhone’s housing, hold this key-combo until your iPad/iPhone shows a white Apple-logo on a black screen, then release
  • or, when the Menu-button has fingerscan, restart your iPad (or iPhone) in the way described in this post
  • when the reset is done, login to your iPad (or iPhone) if you have an access pincode on it
  • then, go to “Settings” –> iTunes and App Store and login
  • then, when in iOS8, go to “Settings” –> “General” –> “Usage” –> “iCloud” –> “Manage Storage” ; in the next window, click on “Backups” ; in the next window, click on “Show all apps”
  • or when in iOS9, go to “Settings” –> “General” –> “Storage & iCloud Usage” –> “STORAGE” –> “Manage Storage”
  • now find the app has still with the name that you wrote down (this app may or may not have a generic icon now) and click on it
  • in the next window click “Delete App”
  • then click the Menu-button to get back to the main screen
  • then go to the “App Store”-app –> “Purchased” –> “Not on this iPad” (“Not on this iPhone”)
  • in the list, find the app with the name you wrote down and (re)download it from the App Store by clicking on the ‘cloud with blue downward arrow’-icon behind its name
  • when the app starts downloading, click on the Menu-button to return to the main screen
  • finally, turn restrictions back on if you had any initially (in “Settings” –> “General” –> “Restrictions”)

…that’s it – enjoy !

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fixed : old hard reset procedure doesn’t work on new iPhones with finger scan

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Question :

I just encountered an error (or bug) in iOS forcing me to do a hard reset on my iPhone, but when I try the good-old reset-procedure by pressing both the MENU- and POWER-button simultaneously, there’s no reset… just a click-sound and a screenshot photo being taken…

What’s going on ?

 

Answer :

For all iPhones (and iPads) that still have the MENU-button (*) without fingerscan [ so all iPhones up until and including the iPhone 5 and 5c ], the procedure for a hard reset is :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the MENU- and POWER-buttons (*) of your iPhone/iPad simultaneously until the entire screen turns black and the Apple logo reappears
  • then release both buttons and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

…that’s it

For all iPhones that have the new fingerscanning MENU-button (*) [ so all iPhones starting from the iPhone 5s and iPhone 6 and newer ], the above procedure does no longer work, so there is a new procedure for a hard reset :

  • make sure you have the PIN-code of your SIM-card at hand
  • press and hold the POWER-button (*) until the screen goes fuzzy and the ‘slide to power off’-slider appears
  • then release the POWER-button and slide the slider to the right to turn the iPhone off
  • wait for the screen to go black
  • then press and hold the POWER-button until the Apple logo (re)appears
  • then release the POWER-button and wait for the screen to go back to normal
  • and when asked, enter the PIN-code to unlock your SIM-card

UPDATE : since iOS 9.3 the ‘old’ procedure for a hard reset was re-introduced as an extra for the newer fingerscanning iPhones, so these can now also be reset by simultaneously pressing & holding the MENU- and POWER-buttons 

…that’s it

(*) the MENU-button is the button that is on the front side of your iPhone or iPad just below the screen :

  • on iPhones up until the iPhone 5 and 5c, the MENU-button has a ’rounded square’ icon on it
  • on iPhone 5s, iPhone 6 and newer, the MENU-button has no printing on it, but it has an (invisible) fingerscanning-sensor inside

…the POWER-button is the button that is used to turn the iPhone/iPad screen ON and OFF :

  • on iPhones up until the iPhone 5c and 5s, the POWER-button is on the top-side of the iPhone (just like it is on iPads)
  • on iPhone 6 and newer, the POWER-button is on the right-side of the iPhone

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tip : get the latest versions of Word, PowerPoint and Excel for FREE, legally

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If you are looking for a FREE (and legal) version of the latest version of MS Office, you just might be in luck :

Microsoft is offering the newest version of MS Office for FREE to students and staff of schools and universities that have licensed MS Office.

This program has run in the US since 2013 under the moniker “Student Advantage”, and is now available in the Netherlands also.

What you get is a FREE one year license to Microsoft’s online cloud service “Office 365”, in the “Pro Plus”-version, including FREE downloads of the latest versions of Office to be installed on maximum 5 Macs or PCs and on maximum 5 Android or iOS devices (like iPhones and iPads).

These latest versions are Office 2011 for Mac and Office 2013 for Windows, both including Word, PowerPoint, Excel, Outlook, OneNote, Skype and OneDrive (Microsoft’s cloud-drive formerly known as SkyDrive).

In the Netherlands, these FREE versions are available for two specific groups :

1- (parents of) students of the primary schools [“basisschoolleerlingen” in Dutch] https://www.surfspot.nl/officeleerling

2- students of (some) higher education [“Hogescholen en Universiteiten” in Dutch] https://www.surfspot.nl/officestudent

The procedure to get this (nearly) FREE software, is quite complex, but it’s well worth the hassle :

– first you need an account at Surfspot.nl (the website for educational discounts)

– then, you need to ‘buy’ the FREE version of Office 365 Pro Plus

– with that, you’ll get a voucher (which might take several days due to popular demand)

– using that voucher, you can activate Office 365 at Microsoft, and you will get FREE download-links to the latest versions of Word, PowerPoint, Excel, Outlook, OneNote, Skype, OneDrive, etc.

–  those apps you can install on maximum 5 Macs or PCs and 5 iOS or Android devices

 

…as mentioned : it’s a hassle, but it’s well worth it !

Enjoy !

😉

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test : Albert Heijn (a.k.a. iClever) Apple-imitation bluetooth keyboard

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The official Apple Bluetooth keyboard looks really cool and works smoothly, but it’s expensive… a little too expensive for most purposes people say…

Of course there have been lots of alternative wireless keyboards available, but none really got the looks of a genuine Apple one (for some that is a must). That’s probably the reason why some unknown asian company has made an un-branded ‘white label’ all-plastic knock-off imitation which – at first glance – looks nearly identical to the aluminum Apple bluetooth keyboard. This imitation keyboard is available under a wide variety of brands, like the iClever-brand in most of the world, but for instance also under the dutch supermarket Albert Heijn’s own private label.

The iClever wireless keyboard can be purchased from Amazon.com, Amazon.co.uk when you want a regular QWERTY-layout, and from Amazon.de if you want a german QWERTZ-layout.

Anyway, the main question is : is it any good ?

Simple answer : Yes, but…

Let me clarify : Yes, it’s a really nice keyboard to have and to use, with an interesting price tag below € 25 (sometimes even in the € 15 region). But it comes with a few flaws, so to quickly round up the verdict :

It’s an ideal low-budget wireless secondary keyboard for use with any Apple device that has a primary keyboard built-in.

To be more specific :

it’s a great low-budget wireless keyboard for use with an AppleTV

it’s a very nice low-budget wireless keyboard for use with an iPad or iPhone (but there might be quite a few handier options, like a iPad-cover with built-in keyboard)

it’s a good low-budget secondary keyboard for use with a MacBook (Air/Pro), for instance when your MacBook is closed and connected to a bigger screen

it’s a handy, but slightly tricky keyboard for use with a Mac mini, iMac or Mac Pro (for these Macs I would advice to keep an regular USB-keyboard at hand for emergencies)

Why ?

NOTE (*) : the top-left key (the one with the open square) on this keyboard is the [HOME] key

– it doesn’t have an Escape (ESC) key, so when any program on your Mac hangs, you will not be able to Force Quit the application with this keyboard…

UPDATE (*) : to [ESC], use this key-combo : [FN] + [HOME]

so, to Force Quit, use this key-combo : [CMD] + [ALT] + [FN] + [HOME]

– it doesn’t have an Eject key for the DVD/CD-drive, so when this is your only keyboard, you will not be able to get any CD or DVD out of your Mac easily… you will need to do the annoying drag-to-the-trash move using your mouse each and every time…

UPDATE (*) : to Eject, use this key (not a key-combo) : [F5]

– it doesn’t have any option to set the (energy saving) auto-disconnect function to a longer interval… which means that when your Mac also goes into (energy saving) sleep mode, the  keyboard has a lot of problems waking your Mac… (e.g. you will need to press any button for a prolonged time, but doing so also makes your Mac see that as input for any application that was still open… you might mess up your open Word-document with an enormous line of spaces in doing so…)

UPDATE (*) : to Wake From Sleep, use this key (not a key combo) : [HOME]

– the keyboard is often recognized too late when starting up your Mac, so you can’t use it to type your password during login, so you can’t start using your Mac… this is possibly only a problem for older Macs and/or older versions of MacOSX, but still…

I have tested this keyboard with Apple devices only, so I can’t tell about the compatibility with other devices, but I would think it will be similar : good to great for use with smartphones and tablets running Android and Windows Mobile, but rather troublesome for use with a Windows-PC…

😉

(*) special thanks to Arjan de Boer for these not-so-obvious, but very useful key-combos

fixed : photo delete-button greyed out on iPad

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Question :

On my iPad, I want to free up some memory space by deleting some old photos, but when I go into the Photos-app, and select the photos I want to delete, the Delete-button is greyed out. At first I thought it might have something to do with restrictions I had set on my iPad, but I couldn’t find any restriction option regarding the deleting of of photos.

When I investigated a little further, it turns out that the Delete-button is available for my newest photos, but not for the older photos… that’s where things get confusing…

How can I make the Delete-option available for all photos ?

 

Answer :

The exact cause of your problem is not known, but the solution turns out to have something to do with photos that are supposed to be kept in-sync with your Mac (or PC).

The solution is the following :

– connect your iPad (or iPhone) to your Mac (or Windows-PC) using the USB-cable

[note : the computer you connect to should be the one that you have set as the primary computer to connect to when you originally set up your iPad/iPhone from iTunes on MacOSX or Windows]

– on your Mac or PC, open iTunes and go to the iPad/iPhone’s settings and click on the “Photos” tab

– if you’re on a Mac, make sure that there is NO checkmark at “sync to folder” or “sync to iPhoto”

– if you’re on a Windows-PC, make sure there is NO checkmark at “sync to folder”

– wait for the iTunes syncing proces to finish, then disconnect your iPad/iPhone

– when you open the Photos-app on your iPad/iPhone now, you will see that all photos now have the Delete-button available

That’s it !

Good Luck !

Enjoy !

😉

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